Developing a Mental Health System: Stakeholder Analysis of Headspace

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Added on 2024/06/27

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This report delves into the stakeholder analysis essential for the successful operation of Headspace Center, a project focused on creating a mental health system where patients can securely document their issues. It identifies and categorizes various stakeholders, both internal and external, assessing their roles, interests, and impact on the organization. Internal stakeholders include administrators, CEOs, managers, nurses, technical staff, employees, and patients, while external stakeholders encompass health professionals, service providers, investors, medicine suppliers, ambulance providers, government entities, and insurance companies. The report also includes a questionnaire designed to gather insights on system needs and improvements, along with a use case diagram illustrating patient interactions within the system, from login to treatment and payment. Ultimately, the report emphasizes the importance of stakeholder management in achieving the center's goals of providing enhanced, technology-driven healthcare services, reducing costs, and improving patient outcomes.

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Assessment 2

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Introduction –
Any organization needs a system to operate, where stakeholders plays a vital role. Stake holders
which are linked to that organization are the major part of the project. Their working and
interests in headspace center will be elaborated. The major concept of this project is to make a
system for mental health problems and create a system for patients to save their problems for the
first time it has been told. Stake holders in Headspace center are the essential part of this project.
Q1.

Figure 1- Stakeholder map

Q2.
Stake holders are the main source of an organization, an organization need resources and these
resources are stake holders. These are the pillars to build an organization or we can say that stake
holders play a vital role for any organization. It is necessary to divide the group of stake holders
into different parts according to their priority and importance. Stake holders has been divided
into different parts which is internal and external according to their interest and power. The
analysis of grouping of stakeholder according to their importance, it is worth to divide them into
two groups which is primary and secondary. This leads to the conclusion that primary
stakeholders always take first priority and importance as compare to secondary stakeholders.
The interest of each stakeholder in the headspace center project –
Internal operations -
1. Administrator- Administrator performs a vital role in any organization. An
administrator is the uppermost as well as the most powerful person of an organization.
Administrator can terminate and hold all the stakeholders below them. This stakeholder is
the main pillar to all the stakeholders. The main interest of Administration is that it
handles all other stakeholders of health care organization.
2. CEO – This is the stakeholder, who is responsible for the important decisions for the
organizations as well as decision making. CEO is a main perspective to all the stake
holders which also responsible for the flow of work.
3. Manager – Manager is the stakeholder, who manages all the stakeholders below them
and control all the staff members, technical staff, account staff, employees, nurses. This
stakeholder is also responsible for the business flow to implement new ideas.
4. General manager – This stake holder handles all the little work below the manager and
also control the staff members. Responsible for the training and introduction programs.

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This stake holder, guide all the staff members and train them to fulfill the needs of a
particular organization.
Internal Executives –
1. Nurses – This stakeholder consist of doctors nurses and other healthcare members of the
organization which are responsible for the health of patients as well as their treatment
process.
2. Technical staff – Provide the technical support to the organization as well as to the
clients and patient care support so solve their query and technical development of the
organization.
3. Employees – There are so many types of employees in a single organization, all of them
have a different work type. These stakeholders are responsible for the work progression
and support system.
4. Patients – These are the stakeholders who bring their queries and problem related to
health and request for the care services basically these stakeholders are the clients to the
organization. They request for the care services from the service providers.
External operations –
1. Health professionals – They provide a quality of health care to the patients in better and
effective manner. Not only patients they also provide treatment to many clients and other
users in a suitable manner
2. Service to organization – Provide service to the organization related to the machinery,
rooms, provide tests, beds and other facilities.

3. Providers – They are the stakeholders who provide the utilities and maintenance
providing facilities to the hospital.
External executives –
1. Investors – Provide funds to the hospitality to improve the economy and business of the
organization. Some investors do it for charity and some investors invest their money to
buy the shares of the organization. These are the stakeholders, who also plays a vital role
in the organization to setup large and effective technological machinery into the hospital.
2. Medicine suppliers – They are responsible to supply medicine, medicine related
utilities, new equipment etc.
3. Ambulance provider – These stakeholders provides the ambulance and vehicle support
system to the organization as per needs and requirements.
4. Government – Government is a kind of stakeholders who implement various rules and
regulations also maintain laws of health care system to protect the rights of the patients.
5. Insurance – Provide health insurance to the patients as well as to all the members and
stakeholders of the organization.

Q2.
Questionnaire
 Does online payment system is necessary for the users?
 How much fund is needed to fulfill user requirements?
 Do you think equipment's are enough for the patients or we need some more?
 What type of issues we are facing while managing the staff members?
 Do patients have to submit their form before inspecting?
 Who will hire to manage all the process of the project?
 Does our organization require more technical support?
 Do users should have to provide the login and register facility?
 Do we require more professional doctors and staff members?
 What type of equipment and management is required for them to deliver any
product?

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Question Strongly
Agree
Strongly
Disagree
New technology is going to
Stick
1 2 3 4 5 6 7
This system increasing
performance and
efficiency
1 2 3 4 5 6 7
Organization is on the
road to value based care?
1 2 3 4 5 6 7
Identification and
authentication are helping
to maintain the security
1 2 3 4 5 6 7
Providing proper and
expertise help care to the
patients
1 2 3 4 5 6 7
By this project,
organization is sharing
information and
protecting its security also
1 2 3 4 5 6 7
Organization is not
providing quality health
care
1 2 3 4 5 6 7

Use Case Diagram

Use Case Diagram Description
Login To go further the user must have to register first, by which they can easily
login within the system and process by further steps
Treatment
category
After login patients have to select the treatment category, specialist and
doctors will appoint to them according to their problem
Appointment Patients can book the appointments with the doctors for their treatment
Other facilities Patients can select other facilities like room type, beds, ambulance etc. to
fulfill their needs
Describe problem Patient will describe about their problem for their full treatment and
recovery
Payment Payment process applicable for the patients for their treatment to the doctor
Prescription It is given to the patient, information about medicines and tests
Logout After making an appointment the user can logout of the server
Manage doctors
and nurses
Doctors and nurses will being managed by manager of the healthcare
organization
Budget and
finance
Manager of an organization is responsible for economy and economical
management they also have to maintain the budget and financial activities
for the organization
Accountancy Various accountants and the account queries regarding different accounts
are also maintained by the manager of a certain department
Technical
management
Manager of an organization also manages the technical problems as well as
manage technicians by dividing their work between them according to their
fields
Utilities The nurses, staff members as well as manager are responsible for the
utilities require for the management of the organization
Medicine Provided to the patients for their health issues
Requirements Other requirements for management has been handled by the staff members
and manager

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Fully Developed Use case description
Use Case Description
Use case
name
Heath care system project
Actor Patient
Stakeholders Manager, receptionist, nurses & staff members
Scenario Provide online treatment facility to patients
Brief
Description
The healthcare organization processing with professionals and technology which
developed a technology for the treatment of patients which reduce man power as
well as time
Precondition Patients have to register and login first
Postconditio
n
Patients have to logout of the system
Flow of
activity
Action System
1. Patients have to Register
themselves and login into the system
1. The system will ask for the login
requirements from the patients
2. Patients choose the category of the
treatment they want to select
2. system provides all the categories
related to the treatment available at
the organization
3. Patients have been provided the
appointment to the doctor
3. The system will fix an appointment
with the doctor
4. Other facilities provided to the
patients like room type, beds etc.
4. Other facilities options will appear
on the system
5. Patients will describe about their
health issues and problems
5. The system will save the
information and recorded voice, so
that in case of emergency, the
problem of patient can be saved for
the first time it has been told
6. Patients have to get through the
payment gateway and pay for their
treatment
6. The payment gateway appear on the
screen

Conclusion -
From the above discussion, an organization needs following types of services for the better
enhancements and better health care of the patients to reach their desired goals. The report is
based upon the treatments to the patients in a better and technological ways. It helps a lot not
only in providing facilities but also in technical ways which also reduce man power, cost and
time. This system can also help to the managing department of the organization as well as to the
staff members and doctors.
7. Prescription provided to the
patients from the doctors for their
treatment
7. System will provide the
Prescription prepared by the doctor
8. Patients have to logout of the
system
8. System will ask the patient to
confirm logout
Exception
condition
1. The duplicate receipt generated by the system.
2. Patient faces an invalid result or network failure.
3. Wrong doctor appointed to the patient.

References –
Metuleviciene, m., stravinskiene, j., (2015). The Importance of Stakeholders for Corporate
Reputation, retrieved from: http://www.inzeko.ktu.lt/index.php/EE/article/viewFile/6921/4972
Morphy, t., (2015). Stakeholder Analysis, Project Management, templates and advice, retrieved
from: https://www.stakeholdermap.com/stakeholders-in-hospitals.html
Freeproject, (2017). Hospital management system use case diagram, retrieved from:
https://www.freeprojectz.com/use-case/hospital-management-system-use-case-diagram
Parand, A., Dopson, S., Renz, A., Vincent C., (2018). The role of hospital managers in quality
and patient safety: a systematic review, retrieved from:
https://bmjopen.bmj.com/content/4/9/e005055