Silvia Munteanu's Portfolio: Managing People and Careers

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Managing People and Careers Portfolio
ADD NAME: Silvia Munteanu
AND STUDENT NUMBER HERE
ADD VACANCY: Merchandise Administrative Assistant
REFERENCE CODE HERE

Managing People and Careers Assignment Template
COVER LETTER
Silvia Munteanu
Email:
Mobile number:
Address:
Respected HR Manager,
With this letter and resume, I would like to show interest in the post for Merchandise
Administrative Assistant which is available in your company. Having worked in three
other companies I have a rare knowledge and experience which will allow me to
contribute towards the success of your company.
I am skilled in persuading the customers and managing the employees that will work
under me. I can coordinate with the employees to increase the sales and can also
assist in inventory management to maximise the profit enhancement and company
turnover. I was involved in multiple projects in my previous companies where I had to
collaborate with the marketing and production team to persuade the customers and
increase the sales of the company. On the other hand I can also provide
administrative support which will make a successful contribution to your business. I
was a part of many live projects which has made me very efficient and has increased
my way of working. Since, I was in sales; I possess a rare talent of persuading the
customers. I can easily indulge myself with the customers and convince them to buy
the products. I have managed the sales inventory where I had to keep the record of
the clothing stock that used to come in the store. I am also very skilled in managing
the cash department along with the customers. My extra skills include cooking,
brewing the coffee and managing the employees and guiding them towards their
role.
The following achievements demonstrate my qualification for the position I have
applied for:
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Managing People and Careers Assignment Template
Barista at Costa Coffee in London, where I had to welcome the customers by
determining their coffee needs. I used to sell coffees, brewing equipment and coffee
grinding. Different people have different taste towards the coffee and prepare the
coffee keeping the taste of the customers. I also had to keep a track about the
brewing equipment, pastries, and the cookies for the store. There were many staffs
who were working under me and I had to manage them as well. I had to look after
their quality of work and how they are serving the customers.
Sales Assistant at Stradivarius.LTD in London, where I was in charge of the
entire retail store in London. I had to replenish and restock the store and improve the
quality of the items in the store. I had to answer the queries of the customers and
provide them proper information about the products they are willing to buy.
Sales Advisor at H&M in Iasi, Romania where I had to ensure the level of
customer satisfaction by providing them excellent sales service. The store condition
had to be taken care of by me and maintain visual merchandising standards. The
sales process and to maintain a fully stocked store was also my responsibility.
Thank you for taking out your precious time and reading my cover letter and I look
forward to speaking with you soon.
Sincerely,
Silvia Munteanu.
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Managing People and Careers Assignment Template
CV
Silvia Munteanu
Address:
Mobile No:
Email:
Nationality:
Date of Birth:
PERSONAL STATEMENT
Business environment it’s the subject’s appeal for career goals nowadays. This
matter took my attention away once I started to work on this path, as it touches every
single aspect of modern society. Grosso modo, starting to be competitive and
collaborative I understood that I need to climb into business domain to prove myself
I’ve gain the necessary skills to stay strong in front of the competition. Building
confidence, self-reflection, logical thinking, practical viewpoint, I’m very excited to
invest all my genuine interest in business environment.
WORK EXPERIENCE
Job Title- Barista
Dates of Employment- April 2018- present
Company Name- Costa Coffee
Location- London
Responsibilities:
 Welcoming customers by determining their coffee interests and needs.
 Selling coffees and coffee grinding and brewing equipment
 Preparing and selling coffee drinks by following prescribed recipes and
preparation techniques for coffee drinks
 Generating revenues by attracting new customers
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Managing People and Careers Assignment Template
 Stocking coffee brewing equipment; maintaining supplies, pastries, and
cookies for coffee bar.
 Maintaining safe and healthy work environment by following organization
standards and sanitation regulations.
Job Title – Sale Assistant
Dates of Employment– August 2017-February 2018
Company Name – Stradivarius.LTD
Location-London
Responsibilities:
 To replenish and restock the store, improving the availability of the items on
the shop floor
 To answer customers' questions, and provide information on procedures or
policies
 To prepare the commission sheet for everyday signing for daily management
 To open/close the tills, preparing papers for accountancy
 To receive payment by cash, check, credit cards
 To issue receipts, refunds, credits, or change due to customers
 To handle customer’s transactions and processing the returns on the tills
 To compute and record totals of transactions
Job Title- Sale Advisor
Dates of Employment- January 2015-July 2017
Company Name – H&M
Location- Iasi, Romania
Responsibilities:
 To ensure high levels of customer satisfaction through excellent sales service
 To maintain perfect store condition and visual merchandising standards
 To assist with the sales process
 To maintain a fully stocked store
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Managing People and Careers Assignment Template
 To manage point-of-sale processes
KEY SKILL
 Sociable, capable to establish relationships
 Good memory and with an excellent eye for detail
 Efficient communicator and positive attitude
 Self-motivated, organized and proactive
 Team-worker
…………………………………………………………………………………………..
EDUCATION
Degree Name- Bachelor degree
College Name- High School “Mihai Eminescu”
Passing Year-2013
Location- Sangerei
English Grade- pass
Mathematics Grade-pass
PERSONAL INTERESTS
Being a person passionate about cultures, people and lifestyle, I am on-fire about
travelling. Visiting different countries and exploring the world is a valuable life
experience. This is the way of appreciation for other cultures and it helps me
broaden my horizons.
Another way of exploring is the reading; books teleport you to a parallel world, ready
to be discovered.
…………………………………………………………………………………………..
REFERENCES
Name: Diana Manole
Designation: Head of Cataloging Department
Company Name: Library “Mihai Eminescu”
Address: 4, Pacurari Street, Iasi, Romania
Mobile No:[phone]
Email: [e-mail]
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Managing People and Careers Assignment Template
Name: Olga Bajereanu
Designation: English Teacher
Company Name: High School “Mihai Eminescu”
Address:109, Independentei Street
Mobile No:[phone]
Email: [e-mail]
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Managing People and Careers Assignment Template
APPLICATION FORM
1. Why do you want to work for us?
I have worked as a Sales Assistant for Stradivarius for a year and as a Sales
Assistant for H&M for two years. I had always believed that struggling in a company
is better than getting comfortable in a particular company. Arcadia being one of the
largest fashion retail in UK, will give me wings to my career. The brands owned by
Arcadia, Burton, Evans, Perkins, and Topman have great brand value. I had
researched about the company and I found out that working here will be fun
(Arcadiagroup.co.uk, 2019). The working atmosphere in Arcadia is very light and this
will help me become more efficient and skilful, which will become beneficial for your
company as I will be able to contribute more of my skills.
The research that I had done gave me the outcome that this company has good
allowances for the employee. These small allowances actually motivate the
employees. Therefore, I can conclude that Arcadia will be a hike in my career and
will give me more opportunities to get the best out of me and since I have great sales
experience before, therefore I can say that I will be suitable for the role of
Merchandise Administrative Assistant at Arcadia.
2. Tell us about a time you worked in a group to achieve an objective (what
did you do and what was the outcome?)
There was a time when I was representing H&M as a Sales Advisor. I was posted in
an H&M store where I had around 20-30 people working under me in that store.
During seasons and festivals the crowd reaches the peak and it sometimes used to
difficult to attend all of them. In order to manage the crowd I had divided my team in
three sub-teams (Xuejie et al., 2019). The female section which was downstairs had
the most number of crowds and it required better management so I had appointed 9
people to manage the female section of the store. These live experiences will be
very useful for me to work as a Merchandise Administrative Assistant at Arcadia.
The most experienced employees were given the job to persuade the employees for
the kind of products they need to buy while the newly appointed ones were handling
the men and the kids section. I had shifted the billing section to another area of the
store to avoid the crowd which used to accumulate previously. These steps and
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Managing People and Careers Assignment Template
experiences will be great value for me to serve the role I am applying for and serve
the customers and create a great brand value for the company.
3. Tell us about a time when you identified a new approach to solve a
problem. (what did you do and what was the outcome?)
While working as Barista at Costa Coffee in London I had to inform the customers
about new items and offers and discounts. Preparing foods, such as sandwiches,
brewing coffee and tea and serving the customers was my main job role. I was
basically managing that particular store in London. Being there for a year I had
noticed a few problems in the store. The quality of the coffee and the sandwiches
were degrading and so was the crowd at the store (Corts and Martinez, 2017). The
sales were going down and so was the profit.
There were complaints coming up from the higher authority. I had advised my
seniors to create a better marketing for the company by offering the customers the
service of free home delivery along with complimentary pastries on a minimum order
of 30 Euros. The store I was working at had a very less space to sit and hang around
for the customers. That was also taken into consideration and implemented without
any delay. The packaging plays an important role in attracting the customers and a
different designing department was appointed to improve the quality of it. After these
problems were sorted, the store saw an improvement in the sales. The store was
redecorated with cool graffiti on the walls to attract the customers. I was a part of
many projects and have made me efficient for the role of Merchandise Administrative
Assistant at Arcadia.
4. Tell us about a time when you had to manage a number of different
priorities and complete a number of tasks in a short amount of time (what
did you do and what was the outcome?)
When I was working as a Sales Assistant at Stradivarius.LTD, I had a lot of
responsibilities on my shoulders. I had to ensure a high level customer satisfaction
by providing them excellent customer service. I had to maintain a detailed inventory
of the number of goods that was coming and being sold. I had to make sure that the
store was fully stocked and had all the items that the customers needed. During
peak seasons like festivals the store is full of customers (Xue et al., 2019). It used to
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Managing People and Careers Assignment Template
become very difficult for me to manage and look after all the priorities. The most
difficult job of a sales assistant is to look after the administrative tasks like generating
reports and inputting data. On the other hand I had to attend the customers to
persuade them to buy quality products whose pricings were high. The sales team
works as a team sport where working helps everyone develop innovative solutions. I
had to be a lone wolf to develop the team’s selling skills so that I could look after the
administrative part. These skills will help me serve the role of Arcadia’s Merchandise
Administration Assistant at Arcadia by skilfully looking after the administrative
department and serve the customers.
5. Tell us about a project you worked on that required you to persuade others
to your point of view (what did you do and what was the outcome?)
When I was the Sales Advisor at H&M, I and my team were asked to collaborate with
the marketing team for a new project, which involved the sales of second-hand and
vintage clothes. The aim of making these products was to create awareness among
the customers about the environment. But persuading the customers to buy second-
hand and vintage clothes was a challenge for us (Glanz et al., 2016). This needed
efficient marketing strategy where the sales people would go and persuade the
customers to buy products even if they have to pay more.
I advised the production department to use biodegradable raw materials in order to
manufacture the products. Biodegradable products are expensive as compared to
others but our aim was to market and sell it at any cost. I convinced my seniors and
the marketing team that until and unless we offer the biodegradable clothes to the
customers at a cheaper rate they would not be convinced to buy it in the long run
(Snider et al., 2017). We kept the prices very low making a thin profit margin for us
but the risk proved to be effective as more customers were showing interest towards
our new project. Since, I am applying for the role of Merchandise Administrative
Assistant at Arcadia the above experiences and the project I was involved will help
me perform more efficiently.
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Managing People and Careers Assignment Template
INTERVIEW PRACTICE
 My interview with the HR manager was quite good as I had expected. I was
able to put my point forward and answer all the questions with great
confidence (Castillo-Montoya, 2016).
 I greeted the interviewer very politely and professionally. The interviewer
responded back very well which boasted my self-confidence.
 The interview started off really well where the interviewer has a little chat with
me about my personal life.
 As the interview proceeded, I was a bit nervous but that did not affect the level
of my confidence. I was getting anxious about the questions that were being
asked.
 The questions were really easy for me to answer them. The interviewer did
not put any kind of pressure on me. The interviewer was asking me the
questions with a very happy face, which gave me confidence and I was able
to give my best.
 The most favourite part of the interview was when I was being asked about
my previous job experiences. They were very easy to answer them.
 There were times and questions where I fumbled and I think the interviewer
noticed that was the only fault I had committed. I think that was temporary and
I had a chance of improvement.
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Managing People and Careers Assignment Template
ASSESSMENT CENTRE PRACTICE
 It was a late night in the month of June and I was scrolling through the internet
and I came across this really exciting job of Merchandise Administrative
Assistant at Arcadia. Arcadia being one the biggest retail store in London
convinced me to apply for the job.
 I prepared a nice looking and attractive CV and a cover letter for the job. A
good CV and cover letter is very important to attract the interviewer or the HR
manager (Agrawal et al., 2016).
 After writing the cover letter I applied for the job profile through LinkedIn.
LinkedIn is a nice application to look for jobs all around the world and it
becomes very easy to apply as well.
 A week later I got a call from the HR manager. The job was based in another
city so I had to travel to London for the interview as the manager wanted to do
a face-to-face interview because the role of the job was quite big (Bowden
and Galindo-Gonzalez, 2015).
 The interview went really well as I had expected it to be. The interviewer was
very nice and jolly and made me feel very comfortable during the course of
the interview.
 I am looking forward for a call from the HR.
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