Assessment 2: Marketing Plan Project for Metro Hotels - Report

This report details a marketing plan for Metro Hotels, an Australian hospitality company. It begins with an internal and external environment analysis, examining core activities, business performance, market growth, industry trends, and legal constraints. The report then outlines a marketing strategy, including product and service opportunities, innovative marketing techniques, and distribution channels. It emphasizes legal, ethical, and sustainability considerations, along with stakeholder consultation. The marketing plan section details methodologies, individual contributions, and monitoring and evaluation processes, including benchmarks and timeframes. The implementation strategy covers scheduling, data collection, and communication. The report concludes with a summary of the research process, information analysis, and key aspects of the marketing strategy, highlighting the importance of effective communication and evaluation for the plan's success. The plan aims to attract new customers and retain existing ones, adapting to changing market requirements and incorporating industry trends like IoT and AI.

Running head: Advance diploma of hospitality projects
Advance diploma of hospitality projects

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Assessment 2- Marketing plan project
Part A: Environment analysis for Metro Hotels
Internal business environment
1. Core activities, customer base, business values and direction
The company is liable to establish a strategy for attracting new customers as well as retaining its
available customers. It is the key ideology behind growth. The company is determined to appeal
to the customers who have initially used its services and integrate repeated purchases. The
company has eventually made significant changes in terms of its services and offerings based on
the changing market requirements (Bowie, Buttle, Brookes & Mariussen, 2016).
2. Effectiveness of the current and past marketing efforts
The initially available markets are the major providers for its potential customer groups. These
markets can help the organization build a better business value and direction. The initial
marketing efforts at this organization are built on the basis of targeting its domestic as well as
international customer base.
3. Business performance information review
The business has been performing well for this hotel since past few years. For the year 2018, the
company has recorded a revenue collection of $32,681.617 from its continuous operations. The
net profit for this financial year was $2,904.979. The share price for this company was recorded
to be $1.080 (Asx.com.au, 2019).
4. Current capabilities and resources
Currently, the organization operates in all the major key locations including, Melbourne, Sydney
and Perth with its wide range of services such as hotel, apartments and pubs. Pubs are the most
recent addition in company’s operational model.

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External business environment
1. Market growth and risk factors
The company is positively affected by the record growth in Revenue per available room and
Average Daily Rate under the Australian hospitality industry. The company has been
maintaining a 4% growth in its revenues and cash flow discount rate of 15%. Risk factors related
to interest rates, foreign exchange rates and equity pricing have been affecting the organization
in terms of revenues and holding valuations (Asx.com.au, 2019).
2. Project changes
The company has included some changes in its capital structure in order to sustain the market
risks associated with it. However, there have been no any changes in strategy adaptation process
to illuminate the chances of any disorientation.
3. Current comparative market information
The competition in Australian hospitality industry is quite booming and thus it has an equal
amount of impact on the operations at Metro hotels. The increasing foodie culture and
availability of a fair market growth possibility, has dragged several global players in this industry
which has prominent impacts on the competitive culture (Kandampully, Zhang & Bilgihan,
2015).
4. Industry trends
Internet of things, augmented reality, big data, artificial intelligence, recognition technology and
Chabot are some of the most important industry trends related to the organization in the current
context. The company has been incorporating its efforts to associate these in the current
mainframe of operation.
5. Legal, ethical and sustainability constraints
The legal, ethical and sustainability constrains related to the Australian hospitality industry are
applied to each of the defined areas and aspects to establish a better operational environment for
the company (Kim, Vogt & Knutson, 2015). There has been a more suitable and authorized
control over these factors from the board at Metro hotels.

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6. Opportunities
The highly developing global as well as domestic market of hospitality industry is largely put in
place to justify the opportunities available for this organization. The increased impact of global
tourism development can be highly harnessed to facilitate a better market positioning in the
future.
Marketing strategy development
1. Product, service, project and event based opportunities
The hospitality industry has been operating in a uniquely defined requirements by its customers
and thus at Metro hotels, the products and services are defined in such a manner. More
individuality driven projects and events for both corporate as well as personal requirements are
provided by the organization to attract the potential service accepters (Pappas, 2015).
2. Innovative marketing techniques and approaches
The organization has been largely using different forms of online marketing and approaches for
building its brand image and attracting a sound customer traffic. Social media, global distribution
systems, online promotions through travel websites are some of the most widely used attributes
related to this function.
3. Marketing channels and distribution
The hotel must improve its marketing process through accepting a multichannel approach and
adaptive distribution process. Factors such as direct selling, selling through intermediaries,
reverse channels and dual distribution can be highly productive in longer run of business (Litvin,
Goldsmith & Pan, 2018).
4. Legal, ethical and sustainability
The hotel needs to establish a more law oriented and sustainable policies for its operations as it
can help in improving the customer perspective throughout the entire framework. In addition to
this, an improved ethical framework can facilitate better employee orientation and development
possibilities.

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5. Key stakeholder consultation
Consulting key stakeholders for providing a better internal environment across the organization
is highly recommended factor for the organization. Employees, investors and customers must be
taken in to account while conducting any policy making or service based changes. Since, the
operations related to the organization have a direct impact on these stakeholders a cooperation
based relationship can be highly favorable. It is also suitable to guide performance throughout
the entire structure with an equal participation from various sections of stakeholder groups.
Marketing plan
1. Methodology outline
The methodologies used for developing a marketing plan for this organization must relate to
aspects such as present business situation, services and amenities, vision and mission statement,
market goals, budget, competitive factors, income sources, pricing strategy and customer
retention strategies (Moro & Rita, 2018). All of these factors must be the responsibility of
individual employees and must be completed in the provided timeframe available. The available
budget for business development can be applied to these attributes.
2. Contributions to the plan
Providing each of the capable individual with a respective area to develop and maintain can be
an important strategy to manage the opportunity distribution process. This individual
contribution can help build each of the required sectors for development and ultimately provide
an overall advantage to the organization by accomplished and functional marketing plan.
Monitoring and evaluation
1. Marketing initiatives
By applying these strategies marketing initiatives can be evaluated
 Putting a check over the changes in sales
 Development of a questionnaire
 Progress monitoring
 Competitive strategy comparison (Neirotti, Raguseo & Paolucci, 2016).

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 Return on investment evaluation
2. Benchmarks
Three important benchmarks can be used to idealize the evaluation of this accepted marketing
plan. Growth and overall awareness generated, social engagement factor and increase in sales
through positive conversions.
3. Timeframes
Timeframes are an important factor for managing the process of market evaluation, thus it must
be carried out eventually. Each of the proposed strategy must be provided with a limited
timeframe of six months to be developed and to be applied.
4. Improvements
The strategies for evaluation and monitoring can provide with adequate information on its
success or failure. Thus the relevant adjustments can be made accordingly. It will also boost the
further development factor related to the organization.
5. Communications
A sound and positive communication is always helpful in order to generate a better marketing
plan. It provides the included sections to increase the operability and intractability across its
defined aspects. Smooth operations for marketing plan are directly related to the extent of
interaction and communication possibilities available across its departments (Buhalis & Leung,
2018).
Implementation strategy
1. Schedule
The whole process of marketing plan is to be completed in a time frame of four years. At the end
of each six months there must be an evaluation process to manage the correct direction of the
process. The accountabilities associated with each of the marketing essential is liable to secure a
better place on longer run of business and the usability of available marketing plan.

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2. Data collection
Since data is required to manage the information collection requirement of the organization
marketing plan, certain sources of online data collection and analysis must be used. In addition to
this, the annual reports to the company can also act as an important source of reliable
information for justifying the growth and productivity based orientations across various
channels. The information collection process is largely supported by different set of journal
articles and research papers. This provides the research with an ideal exposure to the assessed
methodologies and conduction possibilities across its data collection process.
(Tresidder, 2015).
3. Communication
Communicating the plan objectives and directing the required operations are an important
section of any marketing plan. It helps in guiding the whole team and managing their operational
qualities adequately. Apart from these, availability of a significant communication channel
drives growth and risk assessment across various departments and individuals. Communication
also ensures the availability of a perfectly guided management of resources across the
organizations.
Part B: Report
Introduction
Marketing strategies are an important aspect for any major organizational change. It helps in
driving the attributes across the required path through an ideal approach and efficient
communication. This report explains the operability of a marketing strategy and planning for
Metro Hotels. It explains the various dimensions and possibilities which are linked to provide a
much integrated support to the required growth factor which is associated with the organization.
Factors such as research processes, information analysis, marketing strategy overview,
monitoring and evaluation purposes are the key attributes.
Research requirement
The research was carried out to facilitate a better relationship between the objectives and
attributes of the hotel in terms of developing an ideal approach to progress. It was put in place to

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strengthen the available possibilities to establish a more conventional marketing strategy for
operations. It defines different aspects which are interlinked to provide a better overview related
to the operations (Ahmad, 2016).
Research process
A thorough analysis of both internal as well as external environment was carried out which
involved core activities, business values, past marketing efforts made by the company business
performance reviews, current capabilities and resources, market growth, risk factors, industry
trends, project changes, legal, ethical and sustainability constraints across the business.
Information analysis
Different forms of data collection processes were incorporated along with different management
possibilities across the defined aspects. These information collection possibilities were put in
together to achieve a better relationship with the facts (Ashley & Tuten, 2015). These methods of
data collection are based on collective analysis and interpretation through a proposed set of
networks along with the proposed possibilities.
Key aspects for marketing strategy
Important aspects such as project, product, services, innovation driven marketing techniques,
channels for marketing and distribution along with legal, ethical and sustainability based
obligations are the key factors which have informed the development of this marketing strategy.
The success of this marketing strategy is largely dependent on these factors and their successful
completion.
Marketing strategy overview
Important aspects such as project, product, services, innovation driven marketing techniques,
channels for marketing and distribution along with legal, ethical and sustainability based
obligations are the key factors which have informed the development of this marketing strategy.
The success of this marketing strategy is largely dependent on these factors and their successful
completion (Kandampully et al. 2016).

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Marketing plan
The marketing plan mainly included different methodologies which are to be integrated and
assessed in order to facilitate its development. Different contributions which are to be made
under this possibility are also an important factor mentioned under the plan. A set of benchmarks
and evaluating signals are also set which can help in tracking the progress throughout the entire
marketing plan. The operability index which is linked to various timelines are integrated and
timeframes are assigned to them which are crucial to idealize and fragmentize the growth
potential all across the system. Importance of effective communication is also an important
inclusion in this particular section.
Monitoring and evaluation process
Monitoring and evaluation process provides an opportunity for tracking the development and
successful application of the marketing plan throughout the entire structure. The lacking
identified can be eliminated eventually, which is ideal to provide a better result for each of the
applicable strategies (Braimah, 2016). This section of the marketing strategy provides attributes
for changing the applicable patterns. Since, there have been considerable amount of changes
across the provided streams of business management, a thorough analysis of these factors can
help in identifying the basic rules of operation.
Conclusion
The marketing strategy and plan incorporated under the provided sections are largely interlinked.
The information collected is more likely to provide a much more practical set of services
throughout the entire process. Each of the important aspects related to a marketing plan and
opportunity is examined throughout the initial sections of this report. It describes the importance
of various sections such as information collection along with evaluation and analysis.

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Assessment 2: Assignment project
1. Activities overview (structure, characteristics and needs)
The activities included under this organization are similar to any hospitality sector organization.
It operates on different dimensions which are interrelated to the availability of quality service for
its available customers. There is a constant need of authorized service and adaptability
possibilities in terms of health and safety factors for the employees associated with this
organization.
2. State legislation
A series of acts, codes and regulations are imposed by the state under its legislation which
provides workplace related authorities with efficiency in terms of health and safety management.
Work health and safety act 2011, work health and safety regulation 2011, ACT codes of practice
and Worksafe act are se of the important regulations which are in place to facilitate efficient
work place safety and health factors for the selected organization (Legislation.act.gov.au, 2019).
3. Relevant model codes of practice
Following are the relevant model code of practice applied to the selected workplace:
 Risk management
 Deciding over welfare facilities
 Change management
 Procedure development
 Information sharing
 Views and contribution expression through reasonable opportunities
(Safework.nsw.gov.au, 2019).
 Consultation through advisory outcomes
 Work place consultation

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4. Consultation and identification
1. Adequacy of employee facilities
Adequacy of employee facilities provide a better framework for authorized teamwork and also
provides a suitable position to practice better relationship between them. The availability of an
ideal working space is also based on aspects of relativity and consideration throughout the entire
segment of working (Ariza-Montes, Arjona-Fuentes, Law & Han, 2017). There are several
dimensions related to workplace relationships which are defined through the availability of
adequate employee facilities. These facilities are intersected with the issues and provide a
positive workplace environment to tackle the growth of individuals as well as the organization.
2. Work environment issues
Work environment issues are an inevitable fact for every organization. There are a set of aspects
which justify the availability of common workplace issues and some of these can be developed
in to huge issue if efficient strategies for mitigation are not put in to place. The overall
operability index that is associated with this organization's workplace issues are:
 Communication issues
 Interpersonal conflicts
 Discrimination
 Unhygienic working spaces
 Sick building syndrome
 Uncomfortable working spaces and conditions
3. Consulting arrangements
There must be adequate strategies and techniques for conduction of consultation and
representation of workers as it improves the level of satisfaction among them is also liable to
enhance productivity. Consultation is liable to provide a greater amount of awareness and
commitment from the workers. It also provides a positivity in working relationships across the
various channels. The operations of each of the included individual is liable to facilitate a better
operational environment for each of the other employees (Hsieh, Apostolopoulos & Sönmez,
2016). The risks as well as the disadvantages are also shared throughout the whole team.

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Availability of consultation, coordination and cooperation provides a much needed framework
for establishing a better relationships between different duty holders and also provide a much
needed support in filling the available gaps throughout the entire workplace.
4. Machinery, equipment or material issues
Machinery, equipment and material usage factors are also an important factor in any ideal
workplace health and safety system. In this particular organization, instruments used for cooking,
cleaning and maintenance are ideally linked to provide a better approach to the identified risks.
The operational risks of injuries and illnesses caused due to machinery are also applicable in this
hospitality industry. It drives the overall framework which is associated with the company and its
physical environment and machinery being used to manage its operations.
5. Incidents or accidents
Incidents or accidents can be held and the organization must be ready to tackle any unfortunate
event in its premises. There are regulations which justify the availability of ideal ways which can
be introduced for managing these accidents and establishing a better operational environment
throughout (Salman, Mahmood, Aftab & Mahmood, 2016). The accidents can be used to justify
the lacking and required possibilities in terms of ideal management.
6. Training based issues
Training plays an important role in the hospitality industry and so for this organization. It
develops a sense of belongingness and togetherness among the employees. A training process is
vital in identifying the required perspectives alongside the development process and also in
justifying the growth possibilities all along the defined sections. It makes the employees ready
for any unforeseen circumstances and help them drive growth in a collective manner. Lack of
adequate training possibilities across various channels are some of the most disruptive issues
faced in this industry and organization.
7. Security emergency provisions
Emergency provisions for security in extreme situations are another important factor for the
related industry and its work place health and safety management. These provisions provide
adequate information to the available sections of correspondents in order to avail a better

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understanding in the time of crisis (Rahman & Hassan, 2017). It can help in building an all-time
ready action team which can take immediate actions while there is any requirement. Emergency
provisions are also suitable in decreasing the losses to minimum limits by taking first line of
action and performing it.
5. WHS development
The work health and safety system is developed to establish a more conventional mode of
managing activities and applying frequent strategies for improving the quality of workplace.
These factors are liable to provide employees with an ideal approach to the type and nature of
efforts required for ideal management of workplace safety and security system. It has a
significant amount of participation from different sections such as the employees as well as the
management, thus there is a stiff communication possibility all along the process. In addition to
this, the overall operability index in terms of ideal management of operations are also overlooked
by an ideal workplace health and safety management system.
6. Hazard identification and risk assessment template with examples
Hazard identification in a workplace is driven through the process of finding, listing and
characterizing issues as well as hazards across the whole operational channel. It provides an ideal
representation of situations, things and processes which can be held accountable for causing
damage of any form to the workplace and the health a d safety of its related individuals. The
overall operability index which is linked to this organization is very crucial to facilitate a better
relationship with its mitigation possibilities (Kim et al. 2018). Risk assessment is also ideal in
order to provide a selective analysis of different operations rated to an organization or industry
which is the hospitality industry in this case. The organization can prepare and proceed
accordingly and diversify the operational accountability all along the process and its related
aspects. Some of the most common form of workplace hazards related to the selected
organization are:
 Ergonomic hazards for example Poor posture
 Chemical hazards for example operating with flammable materials like gasoline
 Work organization hazards for example Workplace violence

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 Safety hazards for example working from heights on things like ladders, scaffolds or
roofs that could cause falls
 Environmental hazards for example sunlight/ultraviolet rays exposure
 Biological hazards for example Bacteria and viruses
7. Job description, health and safety responsibilities for three job roles
Job role Job description Health and safety
responsibilities
Supervisor Supervision of each
departments on regular basis.
Management of efficient
healthy and safety regulations
across the organization.
Department manager Head of the department and
departmental operations
Circulate risk assessment
factors and ideal management
of health and safety
operations across their
individual department.
Director Head of the organization Manage and maintain
efficiently working
possibilities in terms of
regulations and laws for
efficient management of
health and security driven
operations (Nor et al. 2017).
8. Master register development
Policies and regulations Description
Work Health and Safety Act 2011 (ACT) Resolving issues in case of misconducts
across organizations in terms of irregular
workplace health and safety procedures.
Work Health and Safety Regulation 2011
(ACT)
Ensuring better health and safety of individual
workers in any organizational establishment.

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ACT Codes of Practice Set of guidelines which provide a managerial
process to be accomplished through efficient
workplace and safety operations
(Legislation.act.gov.au, 2019).
WorkSafe ACT Secures the rights of individual workers in
order to retain their health and safety rights
provided by the legal framework.
9. WHS overview
 Provisions for maintain and assessing ongoing compliances
The ongoing compliances can be maintained and assessed through application of evaluation and
monitoring possibilities all across the process. It defines the usability index which is linked to the
regulations and their suitable usage. Another major factor which can be highly helpful in concern
with this particular perspective is the availability of profound ways for assessing limited
approaches for employees across the workplace (Jusoh, Shattar, Majid & Adenan, 2016). The
employees must be empowered enough so that they can manage their risking attitudes and avail
benefits for a suitable healthcare and security possibilities at their workplaces. This will also
increase the level of confidence across various channels and will help in empowering both the
organization as well as the employees.
 Consultation and feedback mechanism
A consultation and feedback mechanism is ideal in providing better outcomes for maintaining
healthy workplaces. It improves the power exercised by the employees and also enables a certain
amount of information related to the availing irregularities and misconducts. The company can
avail better benefits with the availability of a strong consultation and feedback mechanism. It can
help in identifying the real time issues and factors which are playing crucial roles in
development. The process of consultation lays the foundations for a unique possibility of
communication between the available channels and the employees which is ideal in facilitating
better outcomes for both the involved parties (Hailu & Nigatu, 2015).

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 Assessment of the effectiveness of WHS
The effectiveness of WHS depends upon the availability of high end responses collected from
the employees end. The interactive possibilities developed between the employees and the
organization can be held responsible for managing the workplace health and safety management
processes. The success factors are also justified by the availability of certain associating abilities
and outcomes rated to performance enhancement and development in the rate of improved health
and safety factor (Manduku & MUNJURI, 2017). This association is liable to provide a much
required framework for analyzing the required perspectives and experiences throughout the
entire segment.
10. Physical and HR costs required to implement WHS
The inclined physical and HR costs required to implement WHS depend upon the size of an
organization and amount of human resource associated to it. The amount of human resources are
liable to provide a much significant figure which is ideal in terms of signifying differential
operations across the channels. In the provided organization the physical cost and HR cost would
be around 20 thousand dollars. It will insure each of the required segments and facilities which
are lacking in the current framework. The overall operability index is limited to provide a better
outcome and analysis driven approach for the organization and its management ventures. The
inline progress of these assessment factors can be idealized through a series of processes and
accountabilities which are interrelated to each other (Asensio-Martínez et al. 2019). The
company must take in to account these factors as if there is any misconduct the economic burden
related to this organization would be far more that this projected costing of implementing WHS.
11. Plan preparation with key notes
In order to prepare for the implementation process a series of activities and assumptions need to
be carried out. These will strengthen the overall operability index which is linked to provide a
better relationship between the institutions and the employees. Following are the factors which
can be used to guide the process of managing health and safety possibilities in a workplace:

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 Adequate policies for establishing better outcomes in longer run of business. Availability
of sufficient policies will frame a more responsible method of event conduction and
handling throughout the operations.
 Significant amount of commitment and support from higher management authorities can
improve the operating speed and increase the dimension of operation across different
aspects.
 Job safety analysis conduction by the relevant authorities as it will help in profiling the
requirements and checking the available human resources accordingly.
 Regular analysis of the work place sites form checking the working conditions as it in
many of the conditions is the core reason for the development of health and safety issues
across the organizations.
 Analysation of previous accidents to frame future outcomes. The learnings generated
through these outcomes can help in guiding performance measurement in the coming
future. These can help in guiding the overall operability index which is associated with
the organization and its workplace safety management interface.
 Application of adequate strategies for identification and removal of hazards. Time to time
analysis and removal of important aspects can help in guiding the development process
and providing adequate possibilities for impacting the work place health and safety
hazard control (Safework.nsw.gov.au, 2019).

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