MG414 Organisational Behaviour: Motivation, Communication at Tesco

This report provides an in-depth analysis of organisational behaviour, focusing on the critical aspects of motivation and communication within the context of Tesco, a British multinational retailer. The study evaluates key motivation theories, including Maslow's hierarchy of needs and Herzberg's two-factor theory, and examines communication models such as Aristotle's model and Berlo's SMCR model. The report identifies a lack of motivation as a key problem within Tesco and proposes solutions such as reward systems, immediate feedback, and incentives. Primary research findings are discussed, highlighting the importance of employee recognition and open communication channels. The report concludes with recommendations for Tesco to enhance its work culture and improve employee engagement, ultimately boosting workplace productivity.

MG414
ORGANISATIONAL
BEHAVIOUR
1

TABLE OF CONTENTS
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................5
Topic 1: Motivation.........................................................................................................................5
Maslow hierarchy of needs:.........................................................................................................5
Hertzberg’s theory of motivation.................................................................................................6
Topic: 2 Communication.................................................................................................................6
Aristotle's communication model................................................................................................7
Berlo S-M-C-R communication model........................................................................................7
Primary research, findings and discussion...................................................................................9
Recommendation.......................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
Bay, C.J., Annoni, J., Taylor, T., Pao, L. and et.al., 2018, June. Active power control for wind
farms using distributed model predictive control and nearest neighbor communication. In 2018
Annual American Control Conference. (ACC) (pp. 682-687). IEEE............................................14
Ding, D., Han, Q.L., Wang, Z. and Ge, X., 2019. A survey on model-based distributed control
and filtering for industrial cyber-physical systems. IEEE Transactions on Industrial
Informatics, 15(5), pp.2483-2499..................................................................................................14

Faller, C. and Höftmann, M., 2018. Service-oriented communication model for cyber-physical-
production-systems. Procedia Cirp, 67, pp.156-161......................................................................14
Jiang, J. and Lu, Z., 2018. Learning attentional communication for multi-agent
cooperation. Advances in neural information processing systems, 31..........................................14
Nadeem, Q.U.A., Kammoun, A., Chaaban, A., and te.al., 2019. Intelligent reflecting surface
assisted wireless communication: Modeling and channel estimation. arXiv preprint.APPENDIX
........................................................................................................................................................14
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EXECUTIVE SUMMARY
Present study has highlighted the description about the organisational behaviour as how it
plays an important role for studying how individual interact with the group of people or others.
This study has discussed the evaluation of the motivation and communication topic with respect
to the Tesco company. It has also discussed the theories related to the topics along with the
solution for problem that has been identified regarding the topic. It further carried out the
primary research and tool description along with the finding and discussion. Where it also
illustrated the recommendation.
INTRODUCTION
Organisation behaviour refer to the human behaviour study within the company’s setting, it
defines the human interface with the organisation. one of the main purpose of OB is to
strengthening the organisational theory and to create the effective conceptualisation of the
company life (Sun, Wang and She, 2020). OB aims to explaining the interpersonal relationship
which the workers shares with their colleagues and with their employers. Tesco, British
multinational company, headquarter is present in Welwyn garden city, England. Firms belongs to

the retailer industry where they sell groceries and other items, they have diversification in their
product and services where they offer range of products which are clothing, household,
appliances, food products. Topic which is selected for this project is motivation and
communication that will discuss thoroughly, reason behind selecting this topic as to analyse the
importance of motivation and communication for the workplace productivity also discuss the
problems regarding it. It also covers the primary research and recommendations.
MAIN BODY
Topic 1: Motivation
Motivation refers to the internal aspects of one which explains the psychological stage of
the individual. It is the continuous process which is must require at the workplace for driving the
better result. It is prominent for the businesses to encourage their employees by fulfilling their
basic needs such as providing safer work place environment, job satisfaction, further skills
development and knowledge enhancement activities. Motivation within OB plays a significant
role for the success of the business. Motivation at the workplace incorporates with keeping the
work force stable and it leads to develop the confidence among the employees and improvise
their work performance (Aurigemma, Mattson and Leonard, 2019). A motivated employee is
more productive for the firm as compared to demotivated person. Thus for Tesco it is essential to
have the better and pleasant workplace, have a culture of rewarding and other factors that keeps
the employee motivated towards their work.
Theories of motivation
Maslow hierarchy of needs:
According to the Maslow theory, it is said that a employee will be motivated when their
all needs are fulfilled. It has the following factors which are as follows:
Psychological need: It relates to the survival requirement thus for the employee it is important to
have the factors that helps them to retain with firm. Tesco company provides the regular monthly
pay and other facilities to their employees.
Safety need: It’s like security in job, every employee feels motivated towards their work when
they have the job security. Tesco provides the employment contracts to their employees along
with the pension, sickness leaves and other schemes (Gillison and et.al 2019).
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Social need: It relates to belongings, social activities, if the workplace have the culture where
interaction and communication among team member is found then it develops the better
outcomes. Tesco firm mainly believes in team work they promotes and encourages the team
members to interact with each other and also offers the better working conditions which
encourages the employee to show their productivity in work.
Self-esteem need: Recognition, appreciation is the major motivation driver for the employee this
plays an crucial role thus workplace must have the rewarding and other facilities so it keeps the
employee motivated and often work as to reduce the chances of turnover. Tesco company have
the 360-degree feedback facility and other appraisal system enables the company to appreciate
the employee performance.
Self-actualisation need: opportunities for the personal development, learning, it is important for
the businesses to provide the training and development program which helps them in shaping
their career. Tesco company offers the personal development opportunity to their workers also
provide them fast trach management trainings to support the employee development.
Hertzberg’s theory of motivation
This theory suggests that employee satisfaction generally have the two dimensions which are
encouragement and hygiene. Where hygiene problems are salary and other supervision that
affects the employee and motivator factors as if there is no recognition of work then employee
feels discouragement (Duncan and et.al 2022). Tesco company have provided the better work
culture to their employees which helps in keeping them motivated towards their work.
Problem: Lack of motivation within workplace
Solution:
Motivation is the work place requirement which is prominent for the business success,
thus it is important to have the following system at the work place which are Rewards
accomplishment, Provide immediate feedbacks, Develop incentives. Thus with this Tesco
company will be able to solve the employee motivational problem. as reward system can be
beneficial to reduce the employee turnover, immediate feedback helps in improving work and
incentives helps in reflecting the greater efficiency within the work of employees.
Topic: 2 Communication
The communication is the process of traveling of the speech from one individual to another
individual and group of people. Communication is the procedure where it is the most important

factor to be considered by an individual to deliver their thoughts and speech in definite manner
and can develop a better understanding among each other. Communication promotes the
motivation by informing and delivering the clear content and information to the people from
where another person can be able to understand in effective manner (Bay, Annoni, Taylor, Pao,
and et.al., 2018). However, this communication process is significant at the organisation or
workplace where it helps the employee and employer to travel their speech from one to another
person and group of employee and can clear the task and working process up to the mark. Thus,
it is important to consider and adopt a relevant model and theory of communication from where
the employee of the company can be able communicates in easy manner. The organisation Tesco
is also having a duty and responsibility to adopt the better communication methods and models
at the workplace from where the staff and employee can be able to communicate with each other
indefinite manner and can clear the confusion, doubts and misunderstandings in well-structured
way.
Aristotle's communication model
The Aristotle model of communication is a speaker based model where the speaker and the
information or a speech is most important part of the model. This model is categorised into five
factors which are described below:
Speaker: The first factor relates to the speaker where the main component and part of the
communication is the speaker who wants to share any particular content and information to the
employee and staff members where the speaker will communicate with the people they want to
share the information (Ding, Han, Wang and Ge, 2019).
Speech: The second factor is speech where it simply defines the content and mater which a
speaker wants to deliver to another person and group of people where the proper information of
the speech should be created and made. For example, if the speech is written then the speaker has
to write the relevant content and if it is in verbal then the speaker is responsible to speak out the
speech in understanding manner.
Occasion: The third factor refer the term occasion which also means an event where the speaker
who want to share the speech has to target the audience for the particular occasion from where
the information can be delivered to the current person and group in the definite order.
Audience: The audience means people and target group where the speaker has to deliver their
speech and information to the particular person and group of members at the workplace. It is
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important for the speaker to focus on the particular audience to interact with the people in
definite order (Jiang, and Lu, 2018).
Effect: The last factor is effect where what result the speaker gets after delivering their speech to
the targeted audience, is it fulfil the desires and requirements of the speech in definite manner.
Berlo S-M-C-R communication model
The Berlo SMCR is a kind of communication model for the television advertising especially
which can provide the effective and fruitful result to the company. This model is segmented into
four parts where it will clarify the process of communicating in definite manner and helps the
company Tesco to grow respectively.
Source: The first factor refers to the source of the communication where it is the important part
to be considered in definite way. The source factor includes the communication skill and ability,
attitudes, knowledge and even social and culture system from where the speaker can be able to
deliver their speech in definite manner.
Message: Message term is already clarified by its name where it includes the message, content
information, elements and structure where the company Tesco has to write and deliver the clear
message to the consumer and society in regards to their products and services inefficient manner.
Channel: The term channel simply refers to a source or a way of delivering of the message and
information to another group of people. For example, visual channels, hearing channels like
radio, touching channels like pamphlet, smelling like food related products and tasting.
Receiver: The receiver is the individual or group of people whom the message and content has
been delivered for (Faller and Höftmann, 2018). The Tesco Company has advertising their
products and service while communicating with the public and society through visual channels
where the customers are the receiver with having the accurate information.
Comparison:
Parameters for
comparison
Solution 1: Rewards
accomplishment
Solution 2:
Feedbacks system
Solution 3: Create
incentives
Effectiveness Highest rate of
effectiveness
Effective Maximum
effectiveness
Cost factor Moderate Low High
Time consumption Takes more time Takes time Less time

As per the comparison criteria it is evaluated that out of feedback, rewarding, incentives
and system, reward accomplishment is the best one to address the lack of motivational problem.
as one of the reason to selecting this as every individual at the workplace wants that their efforts
should be praised by the employers so that it encourages them to lay out the work with greater
efficiency (Jiow, Mwagwabi and Low-Lim, 2021). Thus Tesco company should also have such
system within their work culture, also to cultivate the environment where each individual is
allowed to share their view and opinions in decision making. It helps in making employee to feel
worth for the company and it leads them to carry out any complex task within a given timeframe
and with maximum result.
Primary research, findings and discussion
Primary research can be described as a research method in which the research scholars
aims to collect the data directly on the basis of a tool such as questionnaire, survey or any other
mode of data collection. In the present research the mode of collecting the information with
respect to the two topics, which are motivation and communication, will be questionnaire. in
order to understand the views and opinions of the employees of the Tesco Plc, a sample size of
10 employees will be taken into consideration.
Theme: 1
According to you, how communication plays an important role within the organization?
Source of information 4
Helpful in motivation 2
Improving the performance by way of
feedbacks
4
Total 10
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Interpretation
On the basis of this theme, it has been determined that the employees feel the most important
ways in which the communication plays an important role within an organization is it helps them
transferring of information from one person to another and it also helps the employees in
enhancing their performance as they receive feedbacks on their performance (Kuswati, 2019.).
Theme: 2
According to you how can Tesco plc. can work on improving its communication process
within the organization?
Respecting constructive criticism 2
Promoting feedback culture 3
Provide the freedom of speech to the
workforce
5
Total 10

Interpretation
On the basis of this theme, it can be stated that most of the employees feel that Tesco plc,
can enhance its communication process by providing the workforce the freedom to speech within
the company. In this way, different employees can learn from each other’s mistakes and enhance
their performance.
Theme:3
As per you views, do you think motivation plays an effective role in enhancing the
productivity of the workforce within an organization?
Yes 7
No 3
Total 10
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Interpretation
70% of the employees of the Tesco Plc. Voted in the favour of the concept motivation stating
that motivation plays an essential role in enhancing the productivity of employees within the
company.
Theme:4
How can Tesco plc motivate its employees?
Bonus and incentives 1
Promotion of employees 1
Timely appraisals 1
All of the above 7
Total 10