MGMT6013: Information System Management Report for Telstra Corporation

This report provides a comprehensive analysis of information system management, focusing on Telstra Corporation Limited. It begins with an executive summary and introduction, followed by an examination of information security policies and strategic issues within the organization. The report delves into the ethical and legal frameworks governing Telstra's operations, considering ethical and social considerations, particularly in relation to its integration with regional communities. It also proposes strategies from a global perspective and assesses the organization's strengths and limitations through SWOT and PEST analyses. The report explores the impact of information systems on decision-making, security controls, and overall business processes, highlighting the importance of ethical considerations in a global context. Recommendations are provided for innovative approaches to enhance business and address ethical and social issues. The report emphasizes the importance of adapting to technological changes, including the use of AI, cloud computing, and IoT, to maintain a competitive edge. It concludes with a summary of findings and recommendations for improving information system management within Telstra.

Running Head: INFORMATION SYSTEM MANAGEMENT 0
Information System Management
Report
Student name

Information System Management 1
Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................3
Information security policies...........................................................................................................4
Analysis of strategic issues in the organization...........................................................................5
Ethical and legal framework............................................................................................................6
Ethical and social consideration for Telstra Corporation Limited...............................................7
Telstra is deeply integrated into regional communities...............................................................7
Strategies in global perspective....................................................................................................8
Awareness of ethical and social issues in organization...............................................................9
Assess organizational strengths and limitations.........................................................................10
SWOT analysis of Telstra......................................................................................................10
Table 1: SWOT analysis; Telstra Corporation Limited.........................................................10
PEST analysis of Telstra........................................................................................................11
Table 1: PEST analysis; Telstra Corporation Limited...........................................................11
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

Information System Management 2
Executive Summary
Information Systems are backbone of an organization now days. It is a basic need of any
business. Business strategies are changes according to information system for more growth of an
organization. The main objective of this report will focus on the impact of the Management
information system on Telstra Corporation Limited. Information system role and the competitive
advantage will discuss in this report. This paper evaluates the management information system of
this private business organization. This report proposes a strategy for information system, in term
of social and ethical aspects.
Global perspectives of the strategy for the developing Australia will also discuss in this
report. Business organization has their stakeholders all over the world. This report includes the
strength and weakness of the organization as well as the opportunities and threats associated with
it in this report.

Information System Management 3
Introduction
This report is focus on the implantations and uses of Information System (IS) in Telstra
Corporation Limited. This is a telecommunication organization, which provides internet access,
mobile network, and television services in the Australia. It will explain about the ethical and
legal issues of information system on the organization in different aspects. This will discuss
about the ethical frameworks for working in an organization. Information system strategies are
proposed in this paper for an organization to maintain different operation.
This report includes information security policies and controls, which are based on the
potential threats and vulnerabilities of an organization. It is about technological changes in an
organization for business continuity. This report is analyzing information system compliance
with ethical and legal frameworks. In the end of this report, recommendations are provided for
organization on the use of different applications for business.
Main purpose of this report is development of innovative approaches to increase business
of an organization. It is also explaining about creative thinking approaches for development of
innovative ideas for betterment of products and service of an organization (Andrijcic &
Horowitz, 2016).
This report is analyzing strategic issues in the Telstra Corporation Limited. This report is
provides strategic solutions with awareness of ethical and social considerations. Telstra is having
stakeholders in all over the world. Ethical and social consideration is helpful for enhancing their
business at global perspective. It will discuss about the strength, and limitations of Telstra
Corporation Limited in later section in this report.
This report will describe about the uses of the policies in the organization in employees
and organization favor. Few strategies should followed by the organization for solving issues
with ethical and social frameworks. It is also include information about information uses in an
organization with advantages and disadvantages of it in the later section in this report.

Information System Management 4
Information security policies
Telstra Corporation Limited is having stakeholders in whole world, changing in
operational processes are a big challenge for this organization. Although, information system is
increasing the productivity, functions, and reliability of Telstra Corporation Limited. Decision-
making is a process in which different aspects are must considered for growth of an organization.
Information system is helping in the decision making of every organization. Currently, Telstra
Corporation Limited is using information system for decision-making, as well as future working
processes. Telstra Corporation Limited is taking advantages of information system in different
things, such as operations, decision making, and security controls. This information system is
also including stakeholders for decision-making (Bhagat, 2012). Every organization have
different departments for handling many functions of an organization, information system is
helping them for combining the entire department in an organized manner.
It is so necessary for designing new policies that, individual and team commitment will
be required for the implementations of new policies. Polices are developed and implemented in
two phases. First, it will apply for small business and then it used for complete infrastructure
according to their advantages (Bradlow & Jayachandra, 2015).
Feedback is an effective thing for the information system for desired changes in the
functionality of it. Stakeholders are also eligible for the feedbacks of information system. It will
helpful for employee’s perspectives as well as for organization point of view. It is creating a
learning environment in the organization (Bradlow & Jayachandra, 2015).
Telstra Corporation Limited is using information system for management of different
activities of the operations. Information system is explains about all the process of Telstra
Corporation Limited. It provides services to three types of users, such as personal, small
business, and business & enterprise. It has sensitive data and managing networking system.
Information system is managing different department’s information flow of Telstra Corporation
Limited (Bélanger & Crossler, 2011).

Information System Management 5
Analysis of strategic issues in the organization
From last two decades, information technology is rapidly changes business processes. It
is an extensive development in the field of business functions of an organization. IT
infrastructure of an organization is manages by the IT organization. Information systems are
helpful for the management of different operations of an organization, and many approaches are
beneficial for achieving targets using information system. A process of SWOT analysis is good
for understanding the information system management (Busetto, 2018).
Telstra Corporation Limited is involving confidentiality, integrity, and availability as
security goal. Telstra Corporation Limited is available for 27*7 for solving security issues. It is
using complex and complicated algorithms for security of data and different operations, which is
not easy for non-technical person (Campbell, 2017).
Telstra Corporation Limited is investing a huge amount for implementation of
information system. So if any change in the structure of information system is may be lead to a
malfunctioning in the current system. It uses sensitive data and services for users. All are
affected form that changes, and it is causes financial and image loss for organization.
Information system is also managing sales and marketing processes of Telstra Corporation
Limited (Chen, Chiang, & Storey, 2012).
Telstra Corporation Limited is having international standard certificate for cyber security.
Telstra Corporation Limited is awarded the ISO/IEC 27001 standard. It is a certificate for online
and offline security of the customers personal data. ISO/IEC 27001 standard is a high quality
certification for the Information Security Management System (ISMS) (McDougal, 2017).
Ethical and legal framework
Information systems are required changes time to time as per requirement of the
organization and information technology. There are lot of changes occurred in the system
working and organization architecture. Upgradation is necessary for prevention of risks and
vulnerabilities associated with the organization as well as information system (Chesbrough,
2010).

Information System Management 6
There are rules governing the legal rights of governments, corporations and residents for
each project to extract natural resources from the ground. Together, these rules are called a legal
framework for an organization and employees. The legal framework governing the extractive
industries lies within a wider set of rules governing state organization and economic activity. The
framework is in line with ISO 31000:2009, the International Risk Management Standard, and
comprises a set of components for the design, implementation, monitoring, review and
continuous improvement of Telstra's risk management (North, 2016).
Many organisations can gain access the Integrated Public Number Database (IPND),
which contains data from every service provider in Australia on every telephone number,
including the customer service and directory addresses provided by the consumer. Telstra
manages this database as part of our carrier license issued by the Australian Administration.
Telstra is following Australian Telecommunications Act 1997 (Peltier, 2016).
Ethical and social consideration for Telstra Corporation Limited
Telstra Corporation Limited is having international stakeholders, and they are from
different cultures. So it will helpful for organization in term of suggestions of the stakeholders. It
will reduce the threats coming from the various risks and vulnerabilities. The policies are
proposed will be useful for organization as they are based on the ethical and social principles
along with the diversity (Costa & Santos, 2017).
Telstra is deeply integrated into regional communities
The economic decline of the resource business sector will have the biggest impact on
permanent societies that have historically relied on resources to drive their economies.
Permanent societies tend to be in regional instead of faraway areas and therefore, they have a
digital infrastructure. Telstra has so many stores in regional areas Australia, such as it has 181
stores with 3348 employees in them. It provides 3655 mobile facilities in the outer regional areas
and remote areas of Australia. They are having ADSL broadband services and fixed telephony
for regional areas.
Telstra Corporation Limited is starting new projects for connecting two countries using
cable. It connects Hong Kong and United States. It is a subsea cable system for connecting
different countries of the world.

Information System Management 7
These policies should be followed by the all the employees of the Telstra Corporation
Limited. This policy is beneficial, for organization as it is based on the ethical, social and moral
principles. Policies are useful for the employees, as well as organization (Mingers & Walsham,
2010). Employees can get justice on the behalf of policies as an organization is used those
policies for miss utilization of the organization assets by the employees. Technological changes
are must require for maintain security from the cyber-attacks, as they have sensitive data of
millions of users. Ethical issues are not a barrier for the business continuity. Security is an issue
for an information system and, cultural difference of stakeholders are not impact on this issue
(Da Veiga, 2015).
The Internet of Things (IoT) is a new technology that is generally recognized as a
revolution in ICT. It is expected to have a wide range of applications in various industries,
including telecommunication. The data collected by the devices are stored on our software and
analyzed to provide valuable insights into people's behavior–movement during rush hours,
daytime, departments and outdoor locations; which would help organization to reshape the
workflow ( Kim, 2016).
Strategies in global perspective
Telecommunication industries are having different types of markets. All the companies
are following different policies for the management of system and business. Currently,
telecommunication industries are based on the data analytics. Advance technologies are helpful
for users for acquiring products and services with in a second (Downes, 2015).
New technologies such as cloud computing promise that IT, which has always been seen
as a cost center, will save money and drive flexibility and business agility (Wu, Casey, Hazen, &
Hall, 2013). Artificial intelligence and machine learning are the emerging technologies in the
world and they are used by the most of the companies including Telstra Corporation Limited. In
this filed, Cloud computing and IoT highly used for the user satisfaction. Automation is highly
used for effective communication in the organization.
Telstra Corporation Limited is also access all these technologies for enhancing business
of organization. Telstra Corporation Limited is also used virtual reality, augmented reality, and
block chain technology for growth of business in different areas. Competition level is so high in

Information System Management 8
present time, so accepting new technologies for enhancing business. Global competition can be
handled with the use of latest technologies in the field of telecommunication industry (Drucker,
2014).
Information technologies are must use by the all users and employees of the organization.
It will be a great impact on the business of the organization. These technologies changes are
given a new face to the business of an organization. Risk is always there but for growth and
competition, this will be a first step for growing and established in the market (Marchewka,
2014). It is helpful in the global perspective for maintaining economic growth of organization as
well as local economy of country. These technologies are advancement in the organization, and it
can lead organization and give them competitive advantages in the market (England, 2017).
Cultural difference is a challenge for the organization in the global perspective, but it is also
helpful for the growth of Telstra Corporation Limited.
Telstra Corporation Limited is connects with different stakeholders, which are belongs
from different cultures. It is an advantage for the Telstra Corporation Limited, in term of
suggestions from their sides. The growth of an organization is based on three things: batch
records, higher management and quality decision-making for technological change. The
organization's most important strategic issues are obligation, employee rights, system quality and
accountability.
Awareness of ethical and social issues in organization
The overall growth of an organization is based on the three things, which are batch
records, higher management, and quality decision for technological changes. The most
important strategic issues in the organization are obligation, rights of employees, quality of
system, and accountability (Lundvall, 2010). The social issues are related to employees and it
will occur due to automation. There are other reasons also for social issues, such as advancement
in networking. Databases are also having information of different peoples, so they must be
secure from organization side (Fitzgerald & Dwyer, 2017).
. In case of ethical issues, few things are consider for organizational growth, such as
liability, accountability, responsibility, and reliability. In this business, identification of the
professional stakeholders is most important ethical consideration of this type of business

Information System Management 9
organization (Lowry, Posey, Bennett, & Roberts, 2015). All the data of stakeholders and users
are safe as per ethical principles. Codes of conducts are must followed by the every employee of
organization. Therefore, those ethical dilemmas can be reduced significantly (Peltier, 2016).
This part of report will be focusing on the abstraction of the ethical reasoning. Logical
reasoning is based on the justification of particular situation in the organization. Second phase is
ethical justification; it is mostly used in the organizations. Third level of abstraction is about the
stakeholders and users for guiding them for overall growth of business of organization based on
morals. Abstraction last level is morals. Research and development teams are part of an
organization nowadays.
Each organization now establishes its own IT infrastructure for innovation and the
management of its own information system. It is cost - effective, but it has long - term
advantages (INC, 2018).The information systems are changing rapidly with the passage of time
and extensive development in the field of information technology. The management of the
information systems is one of the main aspects of every IT organization (Wu, Straub, & Liang,
2015).
Assess organizational strengths and limitations
PEST analysis and SWOT analysis are providing a brief introduction about the
organization. It is used for identify the strength and limitations of this organization. They
SWOT analysis of Telstra
The part is about SWOT analysis of Telstra. It is about the strength and weakness of the
organization. It is also explain about opportunities and threats in the present market for the
organization.
Table 1: SWOT analysis; Telstra Corporation Limited
Strength Weakness
 Telstra Corporation Limited is leading
company in the field of telecommunication
industry.
 It has wide range of products and services
 Telstra Corporation Limited has limited
liquidity position
 It has limited market shares

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 It has customer management system
 More than 30 thousands employees
 Stakeholders from 2300 different countries
Opportunities Threats
 it can take initiatives for the strategic growth
 it can increasing high demands for their
services
 it can grow their IT services in the market
 It can launch 5G services
 Risks with rapid technological changes
 Competition in the telecommunication
services
 Stringent regulations
Telstra Corporation Limited is having mainly three competitors in the market, which
are Virgin mobile, Optus, and Vodafone. To create market value based on the innovations and
new concepts for products of the organization. In the case of IT industries, so many innovations
are created with the help of information systems such as ERP, SAP and much more (Johnston &
Marshall, 2013). In the present era, information technology spreads everywhere and everything
is connected with each other. Innovations are necessary for the growth of a business. The first
thing the organization needs is the best employees for innovations (Karlsson, Hedström, &
Goldkuhl, 2017).
PEST analysis of Telstra
PEST analysis is also helpful for the organization, which is showing political, economic,
social, and technological things in the organization.
Table 1: PEST analysis; Telstra Corporation Limited
Political Economical
 Government of Australia is putting restrictions
on the companies in case of equal benefits
 It affected diplomatic relation of Australia
because of telecommunication industries
growth
 Prices are affected because of GDP of
Australia
 Employees are require more benefits,
which is coming form organization
funds.
Social Technological

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 Population of Australia is increasing business
of telecommunication industries.
 Companies provide different resources to
citizens in favor of social work.
 Information Systems are helping in the
growing the telecommunication
companies in all over the world.
 Information Systems are growing
business of organizations
PEST analysis is showing requirement and efforts of organization to make it better in future.
Telstra is following few concepts for growing their business in different countries.
Conclusion
It is concluded from the previous parts of this report that, different types of services and
products are making Telstra Corporation Limited different from others. It has different types of
stakeholders from different countries. It is a leading telecommunication industry in the Australia.
Team spirit and individual commitment are taking Telstra Corporation Limited to achieving their
mission and vision. Knowledge sharing is taking Telstra Corporation Limited to new heights in
the telecommunication industries of Australia as well as other countries.
Telstra Corporation Limited is adopting learning approaches for handling different
strategic issues in the organization. This report was discussed about ethical principles for
employees and organization. It was helpful for employees for their rights and favor in the
organization for securing their assets. Telstra Corporation Limited is making changes in
information system in global perspectives. The SWOT analysis is helping in understanding of
standard services provided by the Telstra Corporation Limited to its customer in all over the
world. Telstra Corporation Limited is working for regional areas. It provide different facilities to
them, such as ADSL broadband.
Finally, it is concluded that Information System is always provide growth of an
organization on the selection criteria of IS. It is also concluded that training of information
system is must require for all the users in the organization for the better results.