SEM1 2021 MGT1OBE Assignment: Exploring Organisational Behaviour

This assignment analyzes organisational behaviour, drawing from a student's team experience. It addresses barriers to effective communication, such as language differences and lack of trust, and suggests solutions. The assignment also examines Vroom's expectancy theory, exploring how rewards motivate employees, with discussion of pros and cons of reward systems. Furthermore, it investigates the implementation of task culture within Sainsbury Bank, highlighting its benefits for employee productivity and innovation. The assignment concludes with a reflection on the importance of achieving a higher position in academic and professional careers for influencing team collaboration and attaining goals, emphasizing the need for self-evaluation and adaptability.

Organisational behaviour

TABLE OF CONTENTS
QUESTION – 1...............................................................................................................................3
QUESTION – 2...............................................................................................................................4
QUESTION – 3...............................................................................................................................5
QUESTION – 4...............................................................................................................................6
REFERENCES................................................................................................................................8
Books and Journals......................................................................................................................8

QUESTION – 1
Organisational behaviour is an interesting challenge related to the individuals and the group of
people working together in a team. Maintaining the organisational behaviour can be a bit
challenging during some situations while working in a team. Organisational behaviour is related
to the behaviour of an individual working in an organisation. Every person works with having
their own manner of behaviour. It is important to understand each other and respect their choices
and preferences. My experience working with the team was very learning and interesting. The
organisational behaviour of people helps in practicing rational thinking while keeping the
emotions aside (Nuckcheddy, 2018). It helps in predicting the human behaviour of other
members of the team. With the proper understanding of organisational behaviour it helped to
maintain the balance between human as well as technical values. It gives the opportunity to be
productive and maintaining my dignity within the organisation. Effective communication is very
important within a team to provide better understanding in the team members. However, there
are some barriers come in the way of effective communication. In the case where the
communication is not effective can lead to some risks for both individually and for the entire
team. One of the main barriers related to effective communication is the differences in languages
and cultures. There are many people working in a team. Each has their own cultural and speaks
their language. It can be difficult to fit in such a diverse environment. It is important to
understand the cultural differences in communication. One word can have a different meaning in
different languages which can creates problems due to misunderstandings. For example northern
people can understand the term ‘y’all’ but it can be difficult for the people to find out what it
means. The chances of cultural differences can even happen within the boundaries of the
country. If an individual fails to understand these cultural differences, it can lead to offend the
other person. Because of such offensive conditions the communication breaks between people.
Different languages, using slangs, having strong accents can frustrate the communication
between two people. Cultural differences affect the way an individual expresses their emotions.
For example the space for privacy varies in between different cultures and during different social
setting. Another barrier in the way of communication is the lack of transparency and trust. While
working in a group the most basic and very important thing is the trust between team members.

Trust can be used as a ladder to the way of success. But when the team lack the trust, it becomes
difficult to survive in the group. The process of communication becomes very difficult when
there is lack of trust and transparency (Wood and et.al., 2019). For example if an individual feel
that other people are holding something back, it will make them anxious and will make them
speculate. It creates more difficult for the team members to process during the time of
communication. These barriers in the effective communication are overcome with many factors.
An individual must check before starting the communication if it is a good time. One must be
clear in the language which will be understandable by the other person. People must respect the
desire if people not wishing to communicate. And lastly, communication must be done a location
which is free of any distractions.
QUESTION – 2
Vroom’s expectancy theory helps in assuming the results coming from conscious choices. The
purpose of this theory is to maximise the pleasure and minimise the pain. They believed that
employee’s performance is based on the factors regarding the individuals such as personality,
Skills and knowledge. It suggests that individuals have different goals and objectives which can
be motivated with the help of positive correlation between the efforts put in by the individual and
the performance received by them. The required performance can be achieved with the help of
giving rewards desired by them (Kapur, 2018). These rewards will help in satisfying the needs of
an individual. Providing rewards which are value by the employees is an intrinsic aspect. It helps
in rewarding the individual for their role descriptions which are recognised by the organisation.
This helps in bringing new opportunity for the employees or help in the financial basis. These
rewards can be a wide range of things. The important point is to find the correct reward for the
individual. When the employees of an organisation performs above and beyond the expectations
in a positive way and it is logical thing to offer them some reward. This is a way of showing the
staff that organisation appreciates their work and valuable ideas. There are many pros and cons
for this approach of reward giving and hence it should be given carefully to avoid the cons. Some
of the advantages are, maintaining a healthy competition within the organisation. Being
competitive is a part of human behaviour. It is show from a toddler to an adult and even in senior
citizens. The drive for competition never stops. In an organisation competition can be based on
the level of salary paid. Offering rewards can made an advantage of desire of an individual to

win. Another advantage is the clearly defined goals. When the professionals of an organisation
work with the analogy, they will understand their goals which are supposed to be achieved.
Reward programs leads in providing clearly and simple work objectives. People tend to achieve
this goal when they know the price. Along with this, reward programs can create more employee
retention. Such programs gives the employees a sense of control regarding their income from the
organisation. They thus work harder and smarter to obtain better results. Some of the
disadvantages of the reward system includes having built in limitations as in the employee are
more likely to develop stress which can affect negatively. Resentment is yet another con of the
program where the employees can resent their co-workers in putting fewer efforts. They might
work less than their fair share amount (Teichmann, 2019). There are also high chances of
manipulations as rewards can lead to the idea of controlling the employees and they will more
powerful to attempt a bribe or other manipulation methods to get the reward. A better reward
system must have the point based rewarding which enhances the transparency. There should be a
customisable approval process which helps in making things simple and easy to customise the
nomination process. There must be supporting peer recognition and rewarding which will make
them cheer the employee from their fellow colleagues.
QUESTION – 3
Sainsbury Bank tends to provide banking services to a wide range of customers within UK. The
bank is having a large number of customer base and in order to provide a high quality of banking
services large employee workforce is being recruited by the corporate. This is necessary for the
bank that its employees able to provide finance services to the customers by which their basic
requirements are being fulfilled. The business take several approaches in order to properly
manager employee workforce such that it is being able to achieve and higher work productivity
while also Influencing employees to take innovative approaches by which their loyalty towards
the corporate can be increased (Lu, 2017). In order to accomplish this task culture is Octane
being implemented within businesses because of its effectiveness in terms of achieving and work
productivity. This culture is primarily being used because of its effectiveness in terms of
developing organisational teams to accomplish desired target within minimum efforts by which
appropriate measures can be taken to self evaluate company's performance and identify the areas
which are affecting the overall goal achieving capability corporate. Despite of several

advantages. This task culture is highly beneficial for the corporate in terms of implementing
overall shared value because since it allows employees to collaborate their working due to which
employees are being motivated to discuss the issues which they are facing within the company
and hence there engagement towards achieving desired target is being increased. This provide
high level of benefits to the corporate because its employees are being motivated Tu to improve
their work productivity by implementing innovative steps and because of which company's
performance in front of the customers is also being improved. Well also work culture is also
important because its not only read uses the problem solving time but also so increase is the oval
creativity of the employees through which they are being motivated to learn new skills by which
they can meet their professional targets as well that will result in higher work-related benefits to
the bank and hence it can improve the overall fine and quality of service which is being provided
to the customers (Webb, Liu and Yan, 2019). While also the implementation of task culture also
tends to provide several associated benefits to the banks as well and this happens because it is
having several organizational departments. Through which it has to guarantee that appropriate
measures are being taken by which higher work productivity can be accomplished. Therefore in
order to improve the final quality of service to the customers the business has to take several
approaches by which overall significance of the associated risk can be reduced.
QUESTION – 4
As I being an individual it is highly important that higher position is being achieved within the
academic and professional career through which desired target can be achieved within minimum
efforts. This becomes significant because with this approach I can influence others to work
within the team. It is the due to the fact that with this approach that team can be resource with
new talents and skills to attain higher work collaborations (Hearn, 2017). It is necessary because
by recruiting suitable candidates with their associated expertise in their respective fields the final
quality of services which can be achieved with the team collaboration can be enhanced and also
with that the chances of goal achievement can be increased. In order to accomplish this higher
organisational power is necessary for me to achieve an proper understanding about the core
concepts. Due to the fact that with this approach suitable measures can be taken to accomplish
higher work productivity that will enable us to learn new skills accordingly as per the changing
external market conditions with which positive work image can be developed in front of the

customers and hence the chances of achieving competitive edge by improving work productivity
can be enhanced. In order to achieve higher position within the academic as well as professional
career it is highly important that several approaches are being taken to analyse the external
working conditions in such a way that higher work productivity is being accomplished while
collaborating the working by which desired targets can we attend for which overall work
collaboration has to be implemented accordingly and analysing the specific requirements to take
innovative approaches (al Habibi, 2019). It is necessary for me I am able to learn new skills in
such a way that I am having and proper understanding about the core concepts by which I can
take appropriate path by developing specific working accordingly to accomplish desired targets
within minimum efforts by which specific chances of goal achievement can be increased bye
enhancing the work quality. It is also very important for me that I analyse the changing patterns
in which business operations are being performed because this will allow me to use latest
technological advancements in hands the working while also developing proper strategy with
which I can meet my personal as well as professional targets and hence in order to accomplish
this self evaluation is highly important for identifying the week performance area and then taking
appropriate innovative that's to meet these at every gate within minimum efforts. Having higher
position is also very beneficial for me within the academic because since I am having and
understanding about the requirements and due to which I am highly being motivated to take
concentrated efforts to meet their specific requirements and because of which I am being able to
implement proper bidirectional communication with the parties involved (Clark and Myers,
2018). Like team members and various other individuals to develop a proper working a strategy
by equality submitting the associated workload to achieve and competitive edge.

REFERENCES
Books and Journals
al Habibi, B., 2019. HR practices of Marks & Spencer, Selfridges, Primark, and
Sainsbury’s (Doctoral dissertation, University of Science & Technology).
Clark, M. and Myers, A., 2018. Tailoring propositions for fairness and equality: case studies and
best practice.
Hearn, J., 2017. Culture: Nations, banks and the organisation of power and social life. In Salvage
ethnography in the financial sector. Manchester University Press.
Kapur, R., 2018. Barriers to effective communication. Retrieved April. 14. p.2019.
Lu, L., 2017. Financial technology and challenger banks in the uk: Gap fillers or real
challengers?. Journal of International Banking Law and Regulation (2017). 32(7). pp.273-
282.
Nuckcheddy, A., 2018. The effect of personality on motivation and organisational
behaviour. Psychology and Behavioral Science International Journal. 9(2). pp.001-005.
Teichmann, F.M.J., 2019. Incentive systems in anti-bribery whistleblowing. Journal of Financial
Crime.
Webb, H., Liu, S. and Yan, M.R., 2019. Evaluation of M-payment technology and sectoral
system innovation—A comparative study of UK and indian models. Electronics. 8(11).
p.1282.
Wood and et.al., 2019. Organisational behaviour: Core concepts and applications. John Wiley &
Sons Australia. Ltd..