MGT502 Business Communication: Conflict Resolution and Management

This essay discusses the importance of business communication and conflict resolution in organizations. It emphasizes the role of human resource management in resolving conflicts and the necessity of effective communication, both verbal and non-verbal, for coordination and achieving business goals. The essay highlights the significance of conflict resolution techniques, supported by key management practices, in enhancing business efficiency and effectiveness. It also touches on the use of digital technology and social media for rapid communication. Furthermore, the essay underscores the importance of communication skills in surgical education, where clear communication among personnel is critical for successful surgeries. It concludes by noting that conflict management is crucial in projects to mitigate misunderstandings and boost productivity, emphasizing the role of managers in resolving conflicts and establishing effective communication within teams. Desklib provides access to similar solved assignments.

Business
communication and
conflict resolution

Table of Contents
MAIN BODY...................................................................................................................................3
ESSAY.............................................................................................................................................3
REFERENCES................................................................................................................................5

MAIN BODY
ESSAY
According to views of Vivian Scott, the conflict resolution is very much compulsory for
the dummies. It is believed that human resource management is the major organisational body
which is helpful in resolution of different conflicts (Wolfe, Hoang, and Denniston, 2018). The
communication in an organisation should be practised with the help of verbal and non-verbal
methods. It is also one of the crucial responsibility of employees to facilitate coordination with
the help of communication. In the era of stiff competition between different companies, it is very
much essential for a business to focus on different methods of communication to achieve
systematic goals and objectives. The conflict resolution techniques must be also practised by a
company with the help and support of key management practices. In the recent times, many
international and national companies focus on verifying conflicts resolution with the help of
mutual understanding of employees (Calvin, and Igu, 2019). The communication plan should
established by a business entity with support of strategic and planning framework. The different
companies in the global marketplace also take assistance of top level and strategic management
in order to achieve desired success at the marketplace. In order to increase the efficiency and
effectiveness of a business, it is essential to focus on resolution\ of conflicts to gain market
growth. The communication should be based on digital technology to perform in a better way. A
business must include application of social media and internet to perform quick and fast
communication.
The development of communication is one of the important part of the surgical education as it
play important role in the success of any surgery. It is one of the critical functions of the doctor
under which different types of personnels are include in the process. Under the process of the
surgery the life of person are on threat so that it is important for management to develop
effective communication between these personnels so that all the information can be transferred
from one person to another (Shahzad, 2019). Communication is one of the important skill of the
individual which is used by them to interact with different types of peoples and helps to share
different types of information one to another. The presence of communication not only provides
provide opportunity to interact but also helps the individual to interact with different types of
peoples to develops effective and efficient relations with other personnels. Conflict management

is one of the important part of any project or aspect (Nes, and et.al, 2021). There are different
types of peoples are present in any project which are having different idea and suggestions
related to any particular topic. The minds of all the member are different so that the chances of
misconceptions are very high (Scott, (2015). It is the duty of the managers that they try to solve
the conflicts between these employees because it reduces their productivity. Establishing the
communication plays a important role in the development of the conflict management because
the communication has reduces the presence of conflicts between the members of the team
(Rhodes, Kent, and David Lansky. 2013).

REFERENCES
Books and Journals
Wolfe, A. D., Hoang, K. B. and Denniston, S. F., 2018. Teaching conflict resolution in medicine:
lessons from business, diplomacy, and theatre. MedEdPORTAL.14. p.10672.
Shahzad, K., 2019 Conflict resolution strategies and buyer-supplier relationship performance:
The role of governance mechanisms. Managing successful buyer-supplier relationships, p.143.
Calvin, J. R. and Igu, J., 2019. Culture, conflict and team management in I4H: Experiential
learning in business practice to support community development entrepreneurship. Journal of
Organizational Culture, Communications and Conflict. 23(1). pp.1-14
Nes, E. and et.al.,2021.Building Communication and Conflict Management Awareness in
Surgical Education. Journal of Surgical Education
Scott, V. (2015). Workplace conflict resolution for dummies. Richmond, Vic. John Wiley And
Sons Australia, Ltd
Rhodes, Kent, and David Lansky. 2013 Managing Conflict in the Family Business :
Understanding Challenges at the Intersection of Family and Business. New York, Ny, Palgrave
Macmillan.