Critique of System Thinking Application in MGT603 Assignment

This discussion board post critiques a student's application of system thinking, specifically Ruchikaben Chintan Dave's proposal. It assesses the holistic nature of the original post, identifies the stakeholders, and evaluates the use of system thinking tools such as Rich Picture and CATWOE framework in analyzing the issues at AMP Bank Ltd. The critique confirms the identification of plausible consequences, like the risk of the bank closing due to customer dissatisfaction, and acknowledges the appropriate use of system thinking tools for problem-solving. The response highlights that system thinking helps people view systems from broader perspectives, seeing overall patterns, cycles, and structures rather than only particular events in the system.

System thinking by RUCHIKABEN CHINTAN DAVE
Critique
Whether the original post is holistic. Please identify missing components, if any, and
provide constructive feedback.
The response by Dave on system thinking is holistic. I did not find any missing
components while going through the report. However, I would like to mention that system
thinking is like a technique that can help various people and stakeholders to be able to view
systems from broader perspectives (Jagustović et al., 2019). By this, I mean being able to see the
overall patterns, cycles, and structures that a system presents rather than seeing only particular
events in the system.
Have all plausible consequences been identified?
Dave has done a wonderful job in identifying all plausible consequences. For instance,
the primary stakeholders of the bank have been identified as bank customers. Also, the problem
facing the bank has been identified. The customers are demanding lower prices for services
which the bank have not managed to offer so far. Therefore, there is a call for the bank to listen
to its customers’ complaints or they will have to close the bank (consequences) due to lack of
clients.
Have Systems Thinking tools been used and used properly? Please provide a critique of
these tools and their use in solving the problem identified.
Dave has adequately made use of proper system thinking tools. There is the use of Rich
Picture tool to identify the problem that the bank is going through. Rich Picture is a tool a

drawing of a problem or situation that shows the main components that need to be considered in
trying to come up with possible solutions (Valente & Marchetti, 2019). Dave’s post has used
pictures, icons, texts, and symbols to illustrate the situation at AMP Bank Ltd.
Dave’s post has also provided the CATWOE framework as an alternative system thinking
tool to identify and evaluate all the internal and external issues facing AMP Bank Ltd in an
effective manner.

References
Jagustović, R., Zougmoré, R. B., Kessler, A., Ritsema, C. J., Keesstra, S., & Reynolds, M.
(2019). Contribution of systems thinking and complex adaptive system attributes to
sustainable food production: Example from a climate-smart village. Agricultural Systems,
171, 65–75. https://doi.org/10.1016/j.agsy.2018.12.008
Valente, A., & Marchetti, E. (2019). Development of a Rich Picture editor: a user-centered
approach. Journal of Software Development ,116, 6–23.
https://doi.org/10.1016/j.agsy.2019.12.008