Managerial Project: Training and Employee Retention at Telegate

This managerial project investigates the impact of training and development opportunities on employee retention, using Telegate, a telecommunications company, as a case study. The project identifies the problem of employee turnover due to a lack of training and career development, which leads to employee dissatisfaction. It proposes research questions and objectives to explore the significance of training, the importance of employee retention for profitability, and the overall impact of training on retention. The study outlines a mixed-methods approach, including surveys and interviews, to collect data and analyze the relationship between training and employee retention within Telegate. The project aims to recommend strategies for enhancing training prospects and career opportunities in the telecommunications industry, ultimately fostering innovative ideas and ensuring employee retention. Desklib offers a wealth of resources, including past papers and solved assignments, to support students in their academic pursuits.

Running head: MANAGERIAL PROJECT
Managerial Project
Impact of provision of training and development opportunities on the employee retention- Case
Study of Telegate
Name of the Student
Name of the University
Author Note

1MANAGERIAL PROJECT
Table of Contents
1.0 Brief Context...................................................................................................................................2
1.1 Background..................................................................................................................................2
1.2 Factors leading up to the Management Problem/Decision..........................................................2
2.0 Specific problem to be investigated.................................................................................................2
2.1 Management Problem..................................................................................................................2
2.2 Why does it matter?.....................................................................................................................3
3.0 Proposed Research Question...........................................................................................................3
4.0 Specific subject area of business management................................................................................4
4.1 Subject area..................................................................................................................................4
4.2 Key theoretical framework..........................................................................................................4
5.0 Specific academic journals..............................................................................................................4
6.0 Company/industry/government sources..........................................................................................4
7.0 Outlining the method.......................................................................................................................4
8.0 Time schedule for your activities....................................................................................................5
9.0 Additional feedback or guidance.....................................................................................................6
10.0 Reference list.................................................................................................................................7

2MANAGERIAL PROJECT
1.0 Brief Context
1.1 Background
 It is a telecommunication company established in 2011 and headquartered at New South
Wales and they provide VoIP and cloud communication technology to the users
 Total numbers of employees are 30
 The company lacks training and career development due to which dissatisfaction among
employee arises and they intends to switch organization
1.2 Factors leading up to the Management Problem/Decision
 Research shows that the industries that faces highest turnover are technology driven
company, retails, media, private services, educational sector, financial companies and
telecommunication (Linkedin 2018)
 The average tenures is around one year as the technology driven companies is competing
for the most talented employees
 Lack of training regarding new technology and career opportunity leads to employee
dissatisfaction as they cannot showcase their competency and get a ground to enhance
their ability
2.0 Specific problem to be investigated
2.1 Management Problem
 Farooq and Farooq (2014) stated employee turnover occurred due to work life imbalance,
job misalignment and poor career development opportunities which results in loss of
experienced employees

3MANAGERIAL PROJECT
 Lack of training and development opportunities lessens the productivity of the employees
and increase the sense of dissatisfaction (Ashar et al. 2013)
 Improper training and development opportunities leads to lower innovative ideas and
enhancement in working capabilities that also develops employee dissatisfaction
2.2 Why does it matter?
 Improper training and development opportunities do not foster new ideas among the
employees
 Lack of development opportunities results in customer satisfaction and employees looks
for another place where they can utilize their knowledge for better recognition and
promotion
 Thus, training and development opportunities is crucial for the company to foster
innovative ideas that ensure employee retention
3.0 Proposed Research Question
 What is the significance of training and development opportunities in an organization?
 What is the importance of retaining the employees for the profitability of the company?
 What is the impact of the training and development opportunities on employee retention?
The four identified Research Objectives (ROs) are:
 To identify the significance of training and development opportunities in Telegate
 To evaluate the importance of retaining the employees for the profitability of Telegate
 To investigate the impact of the training and development opportunities on employee
retention

4MANAGERIAL PROJECT
 To recommend strategy for enhancing the training prospect for career opportunity in
telecommunication industry 4.0 Specific subject area of business management
4.0 Specific subject area of business management
4.1 Subject area
Employee Retention
4.2 Key theoretical framework
Training and development opportunities, Innovation training, Employee Retention
5.0 Specific academic journals
 Elsevier Human Resource Management
 Sage Journal of Human Resource Management
 The International Journal of Human Resource Management
6.0 Company/industry/government sources
 Australian Human Resources Institute
 Australian Bureau of Statistics (ABS)
 CIO Australia
7.0 Outlining the method
The study focuses on a telecommunication industry, the journals considered will also be
associated with telecommunication industry and training and development needs or technology
driven companies and employee retention.

5MANAGERIAL PROJECT
The survey will be conducted for taking their perception on how their company’s training
and development opportunities. Moreover, interview process will also be considered so as to get
the idea regarding initiatives planned to retain employees in Telegate and process to recognize
employee’s competency for enhanced innovativeness through training and development
opportunities.
Research Objective Data Collection Methods/Techniques
To identify the significance of training and
development opportunities in Telegate
Secondary data
Primary data – Surveys (100 employees
at Telegate)
To evaluate the importance of retaining the employees
for the profitability of Telegate
Secondary data- Literature Review
Exploratory – Interviews (3 managers
from Telegate)
To investigate the impact of the training and
development opportunities on employee retention
Secondary data – Literature review
Data Analysis for the primary research
To recommend strategy for enhancing the training
prospect for career opportunity in telecommunication
industry
Data Analysis for the research based on
questionnaire and interview data
outcome
8.0 Time schedule for your activities
Main activities/ stages 1st-2nd
Week
3rd- 4th
Week
5th- 6th
Week
7th-8th
Week
9th- 10th
Week
11th- 12th
Week
13th-
14th
Week
Drafting Task One
Developing strategy in line with
lectures

6MANAGERIAL PROJECT
Submit proposal/background
Data collection for Literature
review
Draft and Track ethics application
Prepare survey questionnaire and
complete Literature review
Submit progress report
Primary Data Collection through
questionnaire and interview
Analyze the data
Drafting final report, prepare
recommendations and proofread
the work
Submit final report
9.0 Additional feedback or guidance
 Assistance in preparing ethical guidelines and consent form
 Exact procedure of submission of the report

7MANAGERIAL PROJECT
10.0 Reference list
Ashar, M., Ghafoor, M., Munir, E. and Hafeez, S., 2013. The impact of perceptions of training
on employee commitment and turnover intention: Evidence from Pakistan. International journal
of human resource studies, 3(1), pp.74-88.
Farooq, M. and Farooq, O., 2014. Organizational justice, employee turnover, and trust in the
workplace: A study in South Asian telecommunication companies. Global Business and
Organizational Excellence, 33(3), pp.56-62.
Linkedin., 2018. See The Industries With the Highest Turnover (And Why It's So High). [online]
Available at: https://learning.linkedin.com/blog/engaging-your-workforce/see-the-industries-
with-the-highest-turnover--and-why-it-s-so-hi [Accessed 30 Jul 2018].
Telegate Australia., 2018. Join The VOIP Revolution With Telegate. [online] Available at:
https://telegate.com.au/ [Accessed 30 Jul 2018].