This case study examines the causes and effects of workplace conflict at Midland Bank Ltd., Dhanmondi Branch. The research employs a survey of bank employees to identify key factors contributing to conflict, such as negative criticism, gossip, denial of mistakes, jealousy, and abusive language. The study reveals that these conflicts lead to broken relationships, instability, reduced commitment, and voluntary resignations. The authors recommend implementing a formal information dissemination system, promoting delegation of authority, and fostering open communication for conflict resolution. The study also reviews existing literature on conflict, defining different types, including affective, substantive, and conflicts of interest and values, while also categorizing conflict based on organizational level, such as intrapersonal, interpersonal, and intergroup conflicts. Desklib provides access to this case study along with a wealth of other solved assignments and resources for students.