MIND: Healthcare Expansion and Corporate Governance Report

This report examines MIND, a registered charity providing mental health services, focusing on its corporate governance, mission, vision, and stakeholders. It analyzes MIND's organizational structure, including its hierarchical framework and SWOT analysis, to assess its strengths, weaknesses, opportunities, and threats. Furthermore, the report conducts a PESTLE analysis to evaluate the political, economic, social, technological, legal, and environmental factors influencing MIND's expansion into a new London Borough. It concludes with recommendations for managing this expansion, considering the environmental analysis findings and aiming to enhance the organization's performance and service delivery within the healthcare environment. The report provides valuable insights into MIND's operational strategies and its approach to expanding services in a competitive market.

HEALTH CARE
ENVIRONMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
PART A...........................................................................................................................................1
1. Discuss the corporate governance, mission, vision and stakeholders of MIND................1
2. Evaluate MIND's organisational structure.........................................................................3
PART B............................................................................................................................................5
3. Conduct environment analysis for expansion of the business and operations...................5
4. Suggest recommendations for managing expansion..........................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

EXECUTIVE SUMMARY
MIND perform their well functions and operations, that demonstrate effective results to
solve problems of people who are suffers from mental issue. In this aspect, now they want to
introduce their services in new area of London Borough. Thus, report covers PESTLE analysis
which demonstrate impact to the company and its operations for developing ideas and
operations. In addition to this, recommendations also covers which demonstrate effective results
and performance at workplace of the chosen firm.
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INTRODUCTION
Health care environment assist to promote care services of the enterprise for developing
outcomes and operations at workplace. In this way, health care services are important aspects to
give guidance for compliance with code of practices and facilities to protect people from diseases
(Jeffreys, 2015). In this aspect, study is based on MIND which is registered charity business in
England and they are work for people who suffers from mental health problems. Further, they
are also providing support and advice to every person with experience of mental health problem.
For gaining insight knowledge of the company, present report covers mission, vision and
stakeholders of the chosen organisation. Furthermore, it includes environmental analysis to
expand business operations in new areas. At last, it provides recommendations for managing
expansion of the company.
TASK
PART A
1. Discuss the corporate governance, mission, vision and stakeholders of MIND
Corporate governance is the system of rules, practices and process through MIND can
directed and controlled. It essentially involves balancing the interest of many stakeholders which
includes management, customers, shareholders, government and community, etc. In the chosen
enterprise, financial reporting council has announced their plan for fundamental review which
demonstrate corporate culture and succession planning at workplace (Donskey, 2013). In this
aspect, the organisation is working for promoting high quality corporate governance and
reporting fostering investment. In this aspect, different codes and standards are demonstrated for
accounting and actual work. As results, the cited firm will easily monitor to their performances
to assess services quality at workplace. In order to make effective results and performance,
MIND is frame their outcomes by board of trustees which is known as council of management.
It is made up of 16 people which is drawn from membership and network of local minds.
Due to diverse community, MIND has aim to reflect their performance who have direct
experience of mental health problems. Council also take strategic overview that are more
important to deal with important role of trustee which ensure that organisation is acting at all
time to accomplish their mission and setting of strategy (Buckley, Spinaze and Tofler, 2015).
Vision
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In respect to make effective results and performances, MIND has vision to provide
effective services. In this way, they have to deal with various elements which shows benefits to
each and every person to deal with profitability (Friedberg, Chen and Crosson, 2014). In
addition to this, they are also wants to provide proper services to service users so that they can
easily protect them from mental problems. In this way, the company can make loyalty with
various people so that it would be helpful to make effective results and performance at
workplace. In addition to this, it is also demonstrates importance of helping for creating better
environment at workplace through concerning with various people. They are also wants to help
local people with different health programs to deal with positive results and performance at
workplace (Ousey, Stephenson and Garside, 2014).
Mission
In order to provide effective services and outcomes, MIND has mission to deal with
various elements which shows positive impact on the performance. In this aspect, they want to
make loyalty of various people at workplace so that mental health problems can be reduced. I
this way, chairperson of the company demonstrate different new resources and technology that
assist to meet with goals and objectives. They have mission to solve issues of different people of
the company so that they can achieve their targets and goals in effective manner (Jeffreys, 2015).
There are various elements which need to be taken for accomplish desire results and performance
at workplace. As results, customer are satisfies easily with development of the cited firm
programs.
Stakeholders
Stakeholders are very important part of every business. They are effective part who has
interest within the organisation for promotion and effective results. In addition to this,
stakeholders people who includes individual, groups and society who exerts and influence by the
company and their position (Steinhubl, Muse and Topol, 2013). There are different types of
stakeholders take place in MIND as follows:
External stakeholders
External stakeholders are those people who provide input within the chosen business such
as suppliers, clients and commissioners. They are competed within the market with various other
organisation to promote and growth of the company. In addition to this, they are also work with
particular and special interest such as regulator and professional bodies. In MIND these type of
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stakeholders create positive and effective working environment for regulating various outcomes
for development. As results, the company can deal with various activities and solve issues of
mental disable people (Kelly, Kutney-Lee and Aiken, 2013).
Internal stakeholders
In addition to this, internal stakeholders are comprises their activities and outcomes with
includes management, professional and non professional staff. In this way, they all are
participating in goals and objectives as internally so that business will achieve their targets and
results at workplace. They all are providing different types of services to disable people of
MIND so that their capabilities and outcomes can be enhance for maintain their positive results.
Interface stakeholders
Some stakeholders are working as internally and externally. In this aspect, trade union,
shareholders who are and many other people take place (Loveday, Wilson and Wilcox, 2014). In
this way, they are working as both types of stakeholder such as internally and externally. As
results, they will take opportunity to make effective results at workplace.
2. Evaluate MIND's organisational structure
In order to provide effective services, MIND is work with hierarchy structure. It is a
pyramid type of presentation in which the company is working at top to bottom line. At upper
level, few people are working who frame policy and strategy for medium level people. In
addition to this, at medium level people are working with strategy and policy that made by
higher level authority (Moorhead, Johnson and Swanson, 2014). In this aspect, they are tends to
interact with top and bottom level employee. Thus, they are demonstrate ideas and views
according to outcomes and performance of the nation. In addition to this, at bottom level people
are work according to the guidance of medium level direction. In this way, the cited firm can
continue grow which generate positive impact on the business and its performances (Steinhubl,
Muse and Topol, 2013).
In hierarchical, organisation employee are ranked at several levels within the business. At
every stage possess more people so that they can combine their outcomes to frame profitability at
workplace. One person work with number of people so that they can direct within span of
control. The hierarchy has also permeated virtually in which MIND reliable information for
developing ideas and operations. In the organisation, there are various elements take place which
demonstrate structure changes within the business environment (Loveday, Wilson and Wilcox,
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2014). It includes hierarchical, management structure and removing expenditure which appears
necessary. It also included redundancy that shows effective results and performance at
workplace. The hierarchical structure of the company has effective results and performances
which describes as follows:
SWOT analysis
This tool is undertaken at personal level which demonstrate strength, weaknesses,
opportunity and threats. It assists to examine internal performances of the company which is
using to conduct results with ascertain priorities for action. They are as follows:
Strength are used to identifying organisational strength (Loveday, Wilson and Wilcox, 2014).
Weaknesses identifying existing weaknesses of the company
Opportunity are demonstrates effective exploiting performance of the enterprise
Threats demonstrate frightened which can be occur in future
Strength Weaknesses
 The company is using hierarchical
structure which possess some strength
such as low cost operations.
 Good internal communication.
 Flexibility
 Good products advertisement
 Sophisticated computer system
 Broad customer base
 MIND has not effective location.
 Poor market knowledge
 Very weak reputation
 Out of date products and services
 Over dependence on one and two key
staff
 Lack of skills in staff member
Opportunity Threats
 Expansion of market and services in
various new areas.
 New and skilled employees are take
place within the nation
 Heavy investment assist to develop
market and profitability.
 New legislation provide good facilities
within the market (Kelly, Kutney-Lee
 Strong competition
 Competitors giving special knowledge
and discounts in their services
 New legislation encourage to the
market for development of the business
and outcomes
 Good staff leaving MIND which create
threat for the business to operate
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and Aiken, 2013). functions and operations.
 Shrinking in market also determines
negative things.
 Expensive legal action pending.
PART B
3. Conduct environment analysis for expansion of the business and operations
In order to undertake environment analysis, there are various elements which need to be
taken at workplace. In this way, business operations are expands in different areas which would
be creating better performance and outcomes at workplace (Moorhead, Johnson and Swanson,
2014). PESTLE analysis is taken at workplace which demonstrate effective results and
performance at workplace. In this context, MIND wants to expand their operations in London
Borough. Thus, they have to make attention for analysis whole market in effective manner. Thus,
they will easily demonstrate advantages at workplace. In this aspect, following elements are
undertaken in MIND:
Political factors
Political factors are frame that creates by government that impact on the business and its
performances. In this way, taxation policy, environmental legislation, health and safety and
government stability take place. Thus, MIND need to follow all these elements for development
of the business. They have to pay taxes on time, protect environment through determines
profitability (Steinhubl, Muse and Topol, 2013). It creates positive impact on the business
operations to expand market in London Borough. In addition to this, health and safety
regulations are frames to maintain positive health at workplace. Thus, they are easily protects
their customer through different protection elements. Government stability assist to enhance
satisfaction level of people through introducing new services of the business. European union
also directive to produce effective results and performances. It is the stable nation which
determines plenty of opportunities to dealing with various situations and operating with it. They
possess some positive and negative impact such as political stability, split into national and local
administrations. On the other hand, it determines such negative impact hidden corruption and
uncertainty, etc.
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Economic factors
Economic factors are demonstrate results and performances through ascertain economy
growth of the nation. In this aspect, there are various elements which includes within the
business to protect environment. It includes interest and inflation rate of the nation which
demonstrate benefits within the nation (Kelly, Kutney-Lee and Aiken, 2013). It describes
fluctuation of momentary fund and operations in MIND. As results, they are describing their
outcomes in systematic way. In addition to this, the chosen business also know about new
country growth which determines enhancing of revenue and profits at workplace. Labour cost
also affect to the business so that the cited firm has also responsibility to ascertain results and
performance at workplace of London Borough. In this aspect, unemployment rates also creates
major issues within the firm to protect business and its environment. When the chosen business
enter in new market, economic growth assist to keep effective results which influence to business
decisions (Moorhead, Johnson and Swanson, 2014). GDP of London Borough is relative as
compare to other nations. Due to diverse economy city, which determines large population
allows for small market which are profitable for the country. It assists to increase foreign direct
investment. As compare to this, it also possesses some disadvantages such as loss of money that
spent to provide for public services.
Social factors
Social factors are tends to change in customer taste and preferences. In this aspect, MIND
analysis their market as different elements such as demographic, values, changing lifestyle,
customer preference and many more elements. Thus, the cited firm need to take their outcomes
according to customer requirement so that they will easily take various advantages for
development of the business (Yeager And et.al., 201). In addition to this, the company is also
maintains their loyalty towards customer through protecting the different elements. Level of
education of people in London Borough can also ascertain effective results and performance.
Thus, it is beneficial to maintain outcomes and performance. The chosen organisation need to
undertake roles and responsibility as per the customer preferences. Thus, it will assist to enhance
their development and reduce illness at workplace. As results, they get effective satisfaction of
people within the enterprise (Kim and Chung, 2014). Social factors are depicts to migrate people
within the environment to demonstrate cheap workforce. Thus, London Borough easily develop
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their outcomes which enhance standard of living. However, it also increases education cost
within the nation. As results, MIND unable to attracts customer easily.
Technological factors
Technological factors also creates impact on the business performance of MIND. In this
aspect, the firm has responsibility to use advance and effective technology to provide each
service. In addition to this, they have to determine new services to attracts potential customer and
maintain their sustainability. It enhances power and alternatives means of services to produce
effective results and performances (Pett, 2015). Further, new discovery also encourages to
customer to use services of the company. In this aspect, they will easily capture the whole market
from outcomes and performances at workplace. Communication technology must be expands
which creates effective results and performance. In this way, interaction with various people
directing to produce positive results and performance at workplace. New production system
assist to maintain profitability and performance (Yoder-Wise, 2014). In this aspect, the company
can enhance satisfaction of disable people with providing new elements. With the help of
technology of London Borough, MIND access effective results in their outcomes. These are very
important aspects which affect to the UK. Somehow it determines positive impact such as quality
innovation skills, expertise in science and IT. However, it slow the technological development
within the US.
Legal factors
Legal factors are demonstrates outcomes and performance to protect customer and
employee at workplace. In this way, the company has responsibility to follow all laws that are
related to customer and employee (Spitzer, Silverman and Allen, 2015). This is because, it
maintains sustainability of care taker and users at MIND. It also determines employment law
which is made to protect employee at workplace. With the help of different elements, the
company can maintains their outcomes and performance. This is because, service provider are
very important people who demonstrate effective results and outcomes. In addition to this,
equality pay act demonstrate their results to protect employee at workplace. It will assist to get
maximum output and performance within the business unit (Loveday, Wilson and Wilcox,
2014). It encourages to employee to take part in business objectives and goals which ensure
effective results at workplace. In this aspect, London Borough demonstrate rules and regulations
for each business which follows by MIND. Thus, it creates impact on the company and its
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sources. With the help of such rules and regulation, the company can easily demonstrate their
functions and outcomes.
Environmental factors
When the business enter in new market, there are various elements which creates impact
on performance. This is because, environment conditions are differs from place to place. As
results, MIND need to perform their outcomes according to market environment and condition.
Climate changes are creates major impact on the business and its outcomes due to different
elements (Walsh and Darby, 2014). In addition to this, water resources need to keep effective to
protect the business and its environment. The chosen organisation require water for innovate
their outcomes and performance at workplace. As results, it will assist to develop market and
profitability at workplace. In addition to this, energy suppliers are take place at workplace which
demonstrate effective results and performance. In this way, the company can easily expand their
operations and outcomes in new areas to protect their resources. Therefore, they will maintain
their performances high which assist to gather reliability at workplace (Manning, 2014). In the
MIND, there are various resources use which impact on the environment and its performance.
Thus, the chosen business need to concentrate on reliability of their resources which assist to
manage outcomes and performances.
4. Suggest recommendations for managing expansion
Health care of MIND carry various functions and operations to solve issues of mental
health problems. In this aspect, they are expanding their activities in London Borough. In order
to meet with various customer demand and requirement, care home need to ascertain their results
and performances. In this way, they are easily understands customer requirement for
development within the organisation (Steinhubl, Muse and Topol, 2013). Therefore, following
recommendations can be made at workplace for their improvements:
Residents and relatives views on care
In order to improves services and positive results, it could be recommend that MIND
need to concentrate on views of relatives and other known member at workplace. In this aspect,
the firm need to expand their outcomes and performances with concentrate on each activity that
ascertain for development of the organisation.
Clinical areas for improvements
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