HR Solutions: Performance Management, Retention, and Crisis Response

This report addresses the HR challenges faced by a mining company operating in isolated locations with fly-in/fly-out staff. It presents three scenarios requiring HR executive recommendations. The report discusses performance management strategies, including Management by Objective (MBO), and their impact on employee motivation. It also examines staff retention strategies to address issues stemming from economic crises and social unrest, recommending social grouping, job security, and compensation plans. Finally, the report details the structure and function of a crisis management team, outlining its roles, responsibilities, and methods of rewarding team members. The analysis draws on theories of human resource management, performance management, and motivation to provide practical solutions for the company's HR needs.

Running head: MANAGING PEOPLE AND TEAM
Managing people and team
Name of the university
Name of the student
Authors note

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Table of Contents
Introduction:....................................................................................................................................2
Discussion:.......................................................................................................................................2
Case one:..........................................................................................................................................2
Case two:.........................................................................................................................................3
Case three:.......................................................................................................................................5
Conclusion:......................................................................................................................................7
Reference list:..................................................................................................................................8

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Introduction:
The report is prepared for Mining Company operating in isolated locations. It has many fly in and
fly out staffs on a rotating on roaster basis. There are three scenarios presented for the company where
HR executive are required to make recommendation in all the particular cases. Report would involve
discussion of theories related to human resource management, performance management and motivation.
In involves the discussion of several performance management strategy and how it would motivate
current employees of organization. Several retention strategies adopted by Mining Company have also
been demonstrated along with the structure and forms of crisis management team.
Discussion:
Case one:
In this particular scenario, HR executive of Mining Co is required to identify the impact of
initiatives of performance management motivation of staffs in that particular location. Performance
management can be considered as a process that helps employees to focus on their task that helps in
achieving mission of organization. There are several model of performance management according to
literature and the building block of approach of performance management system that helps in
enhancement of communication within organizations for making then acquainted with business plan and
its mission (Armstrong & Taylor, 2014). Some of initiatives of performance management taken by
Mining Co is management by objective, planning and pay for performance.
Management by objective is a model that is employed by organization that helps in clearly
defining objectives o employees and management. It is a technique of performance management that
involves flow top down of planning and goal of organization and translating the same into personal goals.
Management by objective requires employee and staffs to set and measure their personal goals based on
goals of organization. An organizing is able to assess contribution of any individual employees or staffs
by means of any goal setting system such as MBO (Van Dooren et al., 2015). This particular system helps
in providing regular view of progress of employees that helps in improving the efficiency quality of work
produced. The efficient system of performance management helps in supporting employee motivation
through goal setting process. Low performers are required to be monitored that would help in increasing
motivation in team for which managers are required to work continuously. Performance management
system helps in supporting motivation within team members. Setting and tracking of performance of
goals of employees requires mangers to set goals for employees by aligning it with the goals of
organization. This will help in facilitating dialogue and conversation between employees and managers.

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Satisfaction of employees are enhanced through this particular system of performance management by
encouraging coaching of employees in spite of focusing of negative feedback (Pulakos et al., 2015).
Following recommendations can be made to Mining Company for motivating and enhancing the
performance of employees.
 Mining Company has the objective of enhancing their employee performance and thereby
improving their overall productivity. Managers should avoid getting involved in their day-to-day
activities and activity trap should be avoided. They should participate in strategy planning
process that will help in properly implementing the strategy of performance management.
 Managers are required to empower employees by measuring their performance in terms of goal
setting and rewarding them for their achievements.
 Specific objectives of roles and duties of employees are required to be understood by managers so
that each staffs objectives should align with objectives of organization. It is required to strike
balance between empowerment of employees and management while making staffs as their self-
managers.
 Tracking of staff’s performance helps in aligning the daily activities of employees with business
objectives. Managers are required to regularly track the goals of employees that will help in
providing them with necessary feedback and accordingly make adjustment in plan of measuring
performance, preparing for contingencies and tacking obstacles (Jackson et al., 2014).
Case two:
In the second scenario, company is facing the issue of staff retention as most of employees due to
prevailing economic crisis in Greece and presence of ISIS. Moreover, each site operates as single entity
and there is not staff rotation and cross over. The staffing issues in Mining Company is prevailing due to
environmental factors that is comprising of political and socio-cultural factors. Staffs are getting scared
and nervous due to social disturbances in Middle East. Secondly, operations of organization is getting
impacted by the economic condition of Greece that worrying employees about gaining profit out of their
operations activities. Employees are getting demotivated because of fear that organization might not be
capable of generating enough money to sustain their business (Langton et al., 2013).
All these factors are tempting employees to leave the organization. Valuable senior executives
can be retained by the implementation of various strategies of retaining staffs and employing successful
planning. Employee retention is of utmost importance for organizations as they make huge investment in
recruiting human resources. Employee retention can be enhanced through some motivational strategies

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for empowering employees (Jackson et al., 2014). Prevailing hysteria in Mining Company can be dealt
with recommendation of following staff retention strategies to the board:
Some of retention strategies that can be appointed by Mining Company are as follows:
Social grouping- It is certainly possible that employees would get scared due to changes in
environmental factors. In such situation, employees require social support that can be provided to them by
creating social meeting and grouping of employees that will also help in creating a sense of
belongingness.
Job securities- One of important factor that helps in motivating employees is providing them
with job security that can be used as retention strategy by Mining Company. Security of executives
wishing to leave organization can be ensured by putting a security system. Such security system would
involve technological platform is isolated sites and communicating them immediately about any danger
by having departure plan in place.
Ensuring basic and recognition needs- Economic condition of Greece are influencing mining
company along with their employees. In such scenario, some of basic needs and self-esteem of employees
are not getting satisfied. Therefore, organization is required to ensure employee about providing such
satisfaction.
Compensation or rewarding employees- Employees in an organization can be retained in form of
proving compensation and rewarding by way of paying insurance, bonuses, free health checkups and
flying compensation.
Work life balance- There is no staff rotation at the isolated sites of company as they are
operating on rotating roaster. As per Maslow’s hierarchy of needs, employee’s needs to have lobe and a
feel of belongingness (Wilson, 2013). It is required by Mining Company to rotation of such executives
based on roaster by rotating them to less dangerous place that will assist them in dealing with their
nervousness.
Succession strategies is another technique that can be employed by organization seeking staff
retention. Having right people at right place and in right time is the main objective of succession
planning. It is required by Mining Co. to develop a large taken pool for overcoming situation of
difficulties and where staff retention becomes an issue. Encouragement of promotional strategies and
leadership development among employees for empowering them should be done by Mining Company.
Furthermore, such situations can be handled by employing some sort of development programs.

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Therefore, it is recommended for Mining Company to employ succession and retention strategies
that will help in keeping and retaining talented employees within organization.
Case three:
In this particular scenario, a substantial talent gap emerges at individual site of Mining Company
that requires the formation of crisis management team. Formation of crisis management team helps an
organization to protect themselves against the adverse impact of any prevailing crisis resulting from
internal or external factors. It would further assist organization in devising strategies and taking future
course of actions for overcoming situations of crisis.
Format of crisis management team:
The format of crisis management team would be comprise of three level that is corporate crisis
management team, special crisis management team and local crisis management team
Structure of crisis management team:
Crisis management team mainly comprised of senior management team possessing authority and
resources to expedite the response of some external or internal incidence of company. The crisis
management team of Mining Company involves several key personnel of organization such as chief
executive officer, head of departments, representatives of human resources, media advisors and board of
directors (Mitchell et al.,2013). The structure of crisis management team of Mining Company
incorporates several elements that would be mobilized to deal with crisis.
Corporate Crisis management team:
This particulate am of crisis management include senior managers and corporate office executives
who have the responsibility of implementing crisis and communication management plan. Best and
qualified employees should form the team for achieving required objective of formation of such crisis
team (De Waal, 2013). There is no direct involvement of Chief executive officer and the whole team
should be accountable to him.
Special Crisis Response team:
Formation of this particular team requires additional resources of organization and the team is
generally assembled by either chairperson or corporate crisis management team.
Local crisis management team:

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Local crisis management team is required to deal with the crisis faced in individual sites in
addition to operation response emergence team. Responsibility for this particular team would be on site
management of crisis and creating a route for directly communicating with corporate crisis management
team. Roles, composition and responsibilities of this particular team would be operation specific ( Lee &
Lawrence, 2013).
The member of crisis management team of Mining Company would involve following members
along with alternatives:
Role Department
Crisis management team
coordinator
Operations
Communication coordinator Corporate affairs
Human resource coordinator Human resource
Legal council Legal
Administrative assistant Administration
Function of team:
 One of the functions of such team is providing guidance and strategic direction to organization
for mitigating the impact of prevailing crisis or crisis that is faced by organization.
 Functions involves responsibilities by way of saving lives of employees, protecting property of
organization, meeting needs of community and restoring operations that have been disrupted.
 It provides support to organization by managing the issues related with crisis along with
mitigation of some additional risk and thereby safeguarding the interest of employees and several
stakeholders. They are designed in a way that helps in addressing the impacts of ongoing crisis
faced by Mining Company.
 Other function of such team lies in the area of motivating employees to deal with problems and
motivating them to put their best to enable organization come out of this situation (Marler &
Fisher, 2013).
 Preparation of plan of crisis management for dealing with emergency situations such as
prevailing economic crisis in Greece along with adopting future course of actions.
Ways of rewarding such team:

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There are various ways in which an organization can reward crisis management team and they are
as follows:
Types of reward Description of reward
Incentive pay The individual in a team receives monetary
benefits based on their performance against
handling of various crisis efficiently. This would
help in enhancing the performance of team as a
whole.
Recognition It is actually a onetime award for any team or
group of employees for successful completion of
any project or any program. This helps in
motivating them to further increase their
efficiency and productivity.
Profit sharing In this type of reward, a particular proportion of
corporate profits is distributed among team that
also provides them information about financial
well-being of organization.
Conclusion:
The report discusses about three particular scenarios faced by Mining Company. It can be
inferred from the analysis of the first case that employing several performance management initiative
would help in motivating employees and increasing their productivity. For dealing with situation of
retaining employees, they are required to adopt retention and succession strategies. Furthermore, it can be
concluded that formation of crisis management team would enable them to deal with various crisis faced
by organization.

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