Mirela L. - BSc Business Management Personal Profile Analysis

This project presents Mirela L.'s personal profile, outlining her qualifications, work experience, and transferable skills. The profile begins with a summary of her self-motivated personality and career goals in management. It highlights significant achievements such as resolving phone queries, contributing to key performance indicators, maximizing profitability, and accurately processing sales. Her transferable skills, including excellent communication, organizational abilities, and customer service, are emphasized. The profile details her education at the University of Roehampton, along with her work experience at Oxfam (Customer Assistant and Assistant Manager) and Hotter (Customer Assistant), showcasing her responsibilities and achievements in each role. The profile also includes her interests and references. The document also includes interview practice notes and assessment centre practice notes.

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MIRELA L.
Address
PERSONAL PROFILE I am a self- motivated person who is very good at planning, prioritizing,
and organizing work efforts to accomplish objectives within a business organization. I would
consider myself as friendly natured, sincere, honest and hard-working. I am willing to learn new
skills and attend any training that is needed of me. I can work on my own initiative also comfortable
with all aspects of learning and adapt to new environments quickly. I am looking for any position in
management.
MOST SIGNIFICANT ACHIEVEMENTS
- Resolving phone queries and passing to the relevant individuals where appropriate.
- Working with others to achieve key performance indicators which contribute to the efficient,
and effective running of our recruitment service.
- Maximase profitability and coaching team toward company target
- Accurately processing sales & refunds through the till
TRANSFERABLE SKILLS
Good organizational skills and a commitment to all duties and responsibilities, the ability to work
on my own initiative unsupervised, the ability to work quickly and efficiently, excellent
communication skills, a genuine interest in helping customer.
EDUCATION AND QUALIFICATIONS
University of Roehampton London 2018 to present
Course: BSc Business Management Extended Degree
WORK EXPERIENCE
OXFAM
Customer assistant Dates Jun 2017- 2018
Responsibilities
Receiving donations, sorting, valuing & pricing donated stock, displaying and replenishing donated
stock in line with shop standards, providing customer service & operating the till & credit card
machine, end of day cashing up, promoting our Gift Aid scheme and much more. Handle the clients
and also communicate with them with the help of mobile phones, online or in person in
professional way. Customer assistant is also responsible to understand the customer's need and
provide them with the desired needs to satisfy them. They are responsible to increase their
knowledge which will help to increase the efficiency of the business. To maintain the store and
understand about all the products and services which are available in the store. To understand the
vision of the company and relate t it to help in contributing it. They are also responsible to create
the monthly data report about all the activities yearly, half-yearly or quarterly. They also have to
understand all new technology which are changed in the company. They also have to coordinate
with all the other employees so that they can adopt all the rules and regulations in the company and
increase the efficiency of the company.
Achievements
I provide an outstanding level of service with each customer and interact by meeting their needs ,
even in simple transactions.
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OXFAM

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Assistant Manager Dates December 2018- May 2019
Responsibilities;
Assisting the Store Manager in running the shop operations, completing daily and weekly Financial
report, implementing Trading Division's accounting policies and banking procedures, managing
donations (clothes, accessories and homeware). Operating the till, credit card machine and
providing excellent customer service, maximizing the income from donations, new products such as
Fairtrade and Gift Aid. They have to ensure the policies and strategies are followed by the
employees of the company effectively. To manage all the accounting related of the company to
increase the profits of the company. To maintain the leadership style and analysis the performance
of the employees so that they can achieve the objectives of the company. They have to determine
the quality of services and product which is delivered to the customers and also maintain them. To
maintain the relations with the customers so that they can increase the customers' retention of the
company. Motivates the employees so that they can achieve the personal and company goals. They
also have to analyze all the issues and problems in the company and manage them with efficiency.
To solve the grievances of the employees. Provide rewards and incentives to the deserved
employees. To do all the managerial functions from planning to controlling effectively.
Achievements
My greatest achievement was when I assist the store manager in leading strong operational
processes and routines that minimize shrink and drive profitability and Coaching the team in
multiple retail skill sets.
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Hotter 2019 to present
Customer Assistant
Responsibilities:
Providing friendly customer service, keeping the store well stocked and looking good, operate the
till and undertaking cash tasks, ability to work effectively towards targets
Achievement
I manage to make a great customer services and I receive an excellent feedback from customers and
make the name of the Company more valuable.
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INTERESTS
I enjoy traveling and visiting new places with my family such as Camping touring, visiting
mountains and seaside in my free time and holiday.
REFERENCES AND RECOMMENDATIONS
Koopman E.M.E. and Hakemulder F., 2015. Effects of literature on empathy and self-reflection: A
theoretical-empirical framework. Journal of Literary Theory. 9(1). pp.79-111.
Renga I.P. and Lewis M.A., 2019. Contrasting the Archetypal Sage with the Mentor Coach in
Young Adult Literature: Insights for Teacher Reflection. In Teachers, Teaching, and
Media (pp. 107-117). Brill Sense.
Wenger J. and Stern T., 2019. Reflection on the research on and implementation of biorefinery
systems–a systematic literature review with a focus on feedstock. Biofuels, Bioproducts
and Biorefining. 13(5). pp.1347-1364.

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INTERVIEW PRACTICE – COPY AND PASTE YOUR REFLECTION NOTES FROM
YOUR INTERVIEW PRACTICE HERE (MAX 200 WORDS IN BULLET POINT
FORMAT):
ASSESSMENT CENTRE PRACTICE –
 In my interview with the company there were many factors which helped me to get selected
but there were also some problems which I faced while giving the interview. I also
experience some analytical issues in taking the decisions making for the question asked by
the interviewer. I also faced answering some questions as it was not in my knowledge but I
replied that I don't know the answer. This explained the interviewer that I am having the
manners in communicating to seniors and also sense of awareness.
 The interviewer asked me the reason of my application in this company and what is my
vision for this company if I get selected. There were five interviewers In the boardroom each
of them asked me different types of questions. The interviewer also asked me to write an
essay about a given topic to check my thinking skills and also the English writing and
vocabulary. I also tried to portray myself what I am truly and not hide any of my flaw as I
have to work in the company and sooner or later the interviewer will find out that I am not
efficient, and they can also terminate me.