Management Information System Report: Thuotech Soft Solution Analysis

This report presents a Management Information System (MIS) solution tailored for Thuotech Soft Solution, a company facing challenges in marketing, stock management, and reporting due to manual operations. The proposed solution involves implementing an inventory system and a front-end application to facilitate e-commerce and m-commerce, enabling online ordering and payment processing via channels like PayPal and mobile money. The report delves into the benefits of e-commerce and m-commerce, such as reduced paperwork, wider market reach, and improved inventory management, leading to increased sales and efficiency. It also outlines the integration of various subsystems, including inventory management and a customer-facing application, to centralize operations. The report addresses challenges like information security and the need for employee training, while concluding with a strong recommendation for Thuotech to adopt the proposed system to enhance its business operations and customer engagement. References to relevant sources are included to support the analysis and recommendations.

Management Information System
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Introduction
Management information system is a computerized system that stores given information for the
purpose of retrieval and sharing across the organization (INC, 2014). This report provides the
solution to the defined problem and some of the benefits the solution will have if adopted by the
organization. This solution is viewed in e-commerce and m-commerce perspective and how it
can be integrated into business in this organization. A thorough analysis on the challenges and
how to mitigate them is explained. Finally, this report provides a clear recommendations and
conclusions on the proposed solution.
Thuotech Soft Solution is one of the limited company situated at Sydney. This company was
established in the year 2016 and it deals with providing hardware accessories to various small
scale firms within the city. Some of the products the company provides include computer
accessories such as monitors, Hard disks, phones, memory card among other accessories.
Although the company is still small, its business seems to thrive effectively.
Problem Description
Having worked at Thuotech Soft Solution, I realized they had a problem in marketing their
products and managing their stock and reports. This was as a result of lack of carrying all their
activities manually, including taking stock value, reporting and processing sales orders. This
problem affected the company largely on order processing which took long, penetrating their
market easily and having clear reports. These made services at this company less efficient, time
consuming and more costly.
Proposed Solutions
To solve this problem at Thuotech, a proper information management system which consist of an
inventory system and a front end application that displays the company’s product and enable
customers to make order at their comfort would be appropriate for them. The system will also
allow payment of goods using online channels such as paypal and mobile money.
Introduction to E-commerce and M-commerce
E-commerce can be defined as online business activities. These activities include online
shopping, order processing and payment processing (Chahar, 2013). E-commerce results to other
technologies which include m-commerce, online banking, supply chain management, online
marketing, business transaction processing, information transfer, inventory systems among
others. On the other hand M-commerce refers to use of handheld devices such as mobile phones
to conduct business activities (N, 2012). Therefore, if Thuotech adopts an E-commerce system
they will be able to conduct their business activities online and this will boost their marketing
and sales records.

Organization business benefits in using e-commerce and m-commerce
E-commerce and M-commerce systems come with so many benefits in the business
environment. Some of these benefits include:
a) Reduction of paper work in con ducting business activities such as order processing,
record generation and information storage.
b) These systems provide variety of choices for the customer to view and choose from at the
comfort of their gadgets.
c) It provides an avenue for online order placing and processing thus leading to increased
sales for the company.
d) These information systems also provide a wider market for the company’s product since
customers are able to access the company’s products online. Therefore the systems make
it easy for the company to advertise their products widely.
e) With this system in place, inventory management system will enable company to keep
proper record of their products, monitor business activities, generate quality reports,
process more orders and carry out proper auditing of the company progress.
All these are some of the benefits that Thuotech Company will enjoy once they adopt this
information management system. This system will enhance rapid growth of Thuotech Soft
Solution and also ensures effective and efficient services to their customers (Wills, 2014) .
Integration of e-commerce and m-commerce to the organization
Upon adoption of an information system by Thuotech Soft System, the system will consist of
other sub-systems that will constitute the overall system. These subsystems include inventory
management systems that will provide information on the value of stock, number of orders both
placed and processed, reports that will no longer be generated manually but rather automatically.
Also an E-commerce system in this case a front end application will enable Thuotech customers
to view available products and place their orders online as well as paying for their orders without
having to go to thuotech offices. An m-commerce system that enables customers to use their
mobile phones to access Thuotech system and transact will also be part of the large Thuotech
information system. Therefore with this single system every operation of Thuotech Company
will be centralized and controlled using this system (Futurism, 2016). This will reduce
operational costs.
E-commerce supply chain management
This refers to the flow of activities in conducting business using an E-commerce system (Zubin
Poonawalla, 2014). These activities can be defined as sub-process that makes up an e-commerce
supply chain management system. These processes facilitate the flow of services from the
company to the customers and vice versa. These sub-processes include sourcing of products and
purchasing, production, distribution of goods, product inventory management, sales, marketing
among others. All these are part of an e-commerce system proposed to Thuotech Company.
This can be shown below.

Challenges and Protection
Challenges of e-commerce and m-commerce systems include:
Information security – Since this system is accessible via the internet, the information it handles
might be prone to challenges such as hacking. This can be avoided by ensuring that the system is
hosted on a more secured environment.
Customer’s feel and touch – some customers purchase product after having a touch of it and be
able to analyze it. With e-commerce system this is not possible.
Requires expertise and skills – to operate these system employees of Thuotech Company will
have to be trained in order to gain expertise required.
Conclusions and recommendations
In conclusion, e-commerce systems have great benefits that help in propagating businesses to
greater height. Therefore, Thuotech Soft Solution should adopt this system in their company this
will help them conduct their activities more effectively and even connect more with their
customers from all over Sydney and Australia at large.
Reference

Chahar, D. D. (2013). Analysis of E-Commerce and M-Commerce: Advantages, Limitations and
Security issues . Bangalore: International Journal of Advanced Research in Computer and
Communication Engineering.
Futurism. (2016, December 14). blog. Retrieved August 19, 2017, from Futurism Technologies:
https://www.futurismtechnologies.com/blog/7-benefits-integrating-ecommerce-erp/
INC. (2014). Management Information System. Inc.
N, K. (2012). E-COMMERCE AND M-COMMERCE: ISSUES AND RECOMMENDED
SCREENING. IJMT.
Wills, B. (2014). 18 Major Benefits of e-Commerce Business for Retailers & Customers in 2016.
Medium.
Zubin Poonawalla. (2014). Logistics & Supply Chain Management. New Delhi: Slideshare.