Torrens University - PROJ6016: MIS Project at First National Bank

This project presents a comprehensive business case for an MIS project at First National Bank, addressing issues like improper management, estimation, limited resources, and stakeholder management. The project aims to utilize PPM and portfolio management principles to resolve these problems, improve project outcomes, and ensure the bank's information system division launch is successful. It includes a detailed project plan, budget, risk assessment, work breakdown structure, and communication plan. The project's success hinges on achieving specific, measurable, achievable, relevant, and timely objectives, with a completion target of June 3, 2019. The student's role involves bridging project management theories with practical application to resolve the bank's challenges and meet the project's objectives within the allocated timeframe and budget. The assignment also provides a detailed breakdown of project deliverables, success criteria, resources, and key performance indicators, showcasing the student's understanding of project management principles and their practical application in a real-world scenario. This assignment demonstrates the application of project and portfolio management principles to address the challenges faced by First National Bank. The project includes a detailed plan, budget, risk assessment, and success criteria to ensure a successful outcome.

ASSIGNMENT - 1
ONE – BUSINESS CASE
PROJ 6016 EMPLOYER BASED ROJECT
Name of the Student: SHAIK AZEEM
Student ID: 00211933T
Facilitator: Luke Webster
TORRENS UNIVERSITY AUSTRALIA

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Table of Contents
Project Title.........................................................................................................................4
Project Aim..........................................................................................................................4
Project Background.............................................................................................................4
Project Benefits....................................................................................................................5
Project Objectives................................................................................................................5
Project Scope:......................................................................................................................6
Organizational Context....................................................................................................6
Inclusions of the Project:.................................................................................................7
Exclusions of the Project:................................................................................................7
Project Deliverables.........................................................................................................7
Success criteria................................................................................................................8
Resources.........................................................................................................................8
Linkages...........................................................................................................................9
Key performance indicators:........................................................................................9
Proper research:...........................................................................................................9
Education:....................................................................................................................9
Risk Plan..............................................................................................................................9
Assumptions....................................................................................................................9
Budget:.......................................................................................................................10
Time:..........................................................................................................................10
Constraints.....................................................................................................................10
Scope:........................................................................................................................10
Cost:...........................................................................................................................10
Schedule:....................................................................................................................10

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Work Breakdown Structure...............................................................................................10
Timeframe and Milestone:.............................................................................................12
Communication Plan.........................................................................................................12
Other Plans.........................................................................................................................14
Project Team roles:............................................................................................................14
Executive Sponsor:........................................................................................................14
Project Key Contacts:....................................................................................................15
Project manager.........................................................................................................15
Project planner...........................................................................................................15
Financial manager......................................................................................................15
IT manger...................................................................................................................15
HR manger.................................................................................................................15
Review Process:.................................................................................................................16
High level timeline............................................................................................................16
Bibliography......................................................................................................................23
Appendix 1: Gantt chart template......................................................................................25

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Project Title
The title of the project is MIS Project Management at First National Bank in the state of
Ohio.
Project Aim
The project mainly aims to utilize proper portfolio management as well as project
management principles for resolving the problems like improper management, improper
estimation, limited resources, and improper stakeholder management as well improper funding
of the tasks that are faced by the First National bank, during the project planning phase.
Project Background
The paper generally focuses on the “First National Bank” that is considered as one of the
reputed banks in the state of Ohio. It is found that in the year 1992, the organization engages in
launching the information system division during the planning stage of the project. It is found
that the organization faces different types of conflicts while progressing with the planning stage
of the project that helps in reflecting that the management of the organization are not satisfied
with the milestone schedule of the project (Badewi, 2016). The issues that are faced by the
organization mainly includes improper management, improper estimation, limited resources, and
improper stakeholder management as well improper funding of the tasks. In order to resolve the
issues, it is quite important for the management to adopt principles of portfolio management for
organizing the entire within the budget so that the project can be completed within estimated
time constraints (Conforto et al., 2014). In addition to this, it is found that proper stakeholder
management must be able to give appropriate funding for completing the task on time without
any delay. Moreover, the project also requires proper PPM principles for getting proper results.

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Project Benefits
This different types of project outcomes are mainly elaborated below
 The project will be helpful in launching the information system division properly
 The utilization of PPM principles as well as portfolio management principles are helpful
in resolving the issues that is faced during the planning stage of the project.
 The organization will get satisfied with the project that is mainly undertaken.
Project Objectives
The overarching project objectives are:
 Specific: The project mainly aims to utilize PPM and portfolio management principles for
the first time in order to resolve the problems that the organization “First National Bank”
faces during the planning stage of the project.
 Measurable: The goal can be measured by properly acquiring proper skills of managing and
progressing with the project such that the project work can be finished successfully on time
(Costantino, Di Gravio & Nonino, 2015).
 Achievable: The project management team must be trained for gaining proper skills and
knowledge in PPM as well as portfolio management principles for managing the project.
 Relevant: Proper support as well as assistance must be provided such that the team can be
capable of achieving the project goals effectively.
 Timely: It is found that that the entire project must be completed successfully by 3rd June
2019.

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Project Scope:
Organizational Context
The project is considered to be quite important as the project will be helpful in mitigating
the issue that the organization “First National Bank” faces while launching the information
system division during the planning phase of the project. Moreover, it is found that the project
will further helpful in organizing the project within budget so that the needs as well as demands
of the project will be completed within the estimated budget.
Role play:
It is assumed that with the help of appropriate project management practices, skills and
knowledge the project manager will be able to resolve the issues, bank is facing while launching
the Information system (Kerzner, 2017). The assigned role for this project is to bridging the
theories of project management with its practical application. It is determined that if this bridging
is done successfully then issues facing by the bank will be resolved sooner within the assigned
time and budget. In addition to this, it is found that the issues like improper management,
improper estimation, limited resources, and improper stakeholder management as well improper
funding of the tasks will get resolved with the utilization of program and portfolio management
principles within the project.
Details outcome of the project:
With successful accomplishment of the project the First National Bank would be able to
acquire the skills that a project team must achieve before becoming a part of a project. The
project team members will be able to gain enough knowledge and skills as well regarding project
and portfolio management practices (Svejvig & Andersen, 2015). If PPM is followed, then the

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project manager will make sure that it will meet the project objectives and goals within 2 months
and budget. While launching the information system division, the risks that the company was
initially facing will be completely resolved. The above mentioned are the reasons for which the
company requires to achieve the expected outcome from the project.
Inclusions of the Project:
Project scope is defined as one of the part of project planning that generally help in
planning as well as documenting different list of project goals, deliverables, features, functions
as well as deadlines of the project. The scope of the project for the utilization of PPM principles
and portfolio management principles for resolving the risks and problems that is faced by the
bank are mainly listed below:
 Utilization of PPM principles and portfolio management principles
 Proper management of project budget
 Proper estimation of project time
 Appropriate stakeholder management
Exclusions of the Project:
The out-scope of the project include:
 Training will not be given to the team so that they can be able to work effectively for
managing the work of the project.
 The project suppliers related details including their names, the materials that they supplied
and other additional information are not reflected in this project.

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Project Deliverables
The deliverables of the project are generally elaborated below:
o Proper risk assessment as well as management plan
o Appropriate improved awareness levels
o Proper development of plan for the project
o Proper documentation for the project team members
Success criteria
The success criteria that are mainly related with the work of the project that are generally
elaborated below:
Determining issues: If the issues that are related with the project are determined then it
can be analyzed that the project is on the right track and it will get completed successfully.
Utilization of PPM principles: If proper PPM principles are helpful in resolving the
issues that the bank faces then it generally helps in achieving success of the project.
Achieving project objectives: If the project based objectives are met successfully then
it is considered as one of the important success criteria (Hornstein, 2015).
Project completion on budget: If the project is not completed on budget then it can
cause number of issues and challenges. Thus, if the project gets completed successfully within
the assumed budget then it will be considered as successful.
Resources
The resources that are needed for the project are generally elaborated below:

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Financial resources: It is identified that budget of around $70,000 is needed in order to
complete the project.
Human resources: The human resources who are mainly related with the work of the
project are generally listed below:
Name Role Contact information
<Please Fill> Project manager <Please Fill>
<Please Fill> Project planner <Please Fill>
<Please Fill> Team member <Please Fill>
<Please Fill> IT manger <Please Fill>
<Please Fill> Project sponsor <Please Fill>
<Please Fill> Workers <Please Fill>
<Please Fill> Financial managers <Please Fill>
Linkages
The potential opportunities for this project that are generally linked with the existing
organizational activity are generally elaborated below:
Quality assessment: It is very much important to undertake quality assessment for
making sure that the project utilizes proper quality standards within the project.
Key performance indicators: It is quite necessary to analyze the key performance
indicators of the project for analyzing the project progress quite effectively (Joslin & Muller,
2015).

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Proper research: It is very much necessary to undertake appropriate research on the
various principles of project management for resolving the risks and challenges which is mainly
faced by the organization while conducting the project in the project planning phase.
Education: It is found that proper knowledge as well as skills must be provided to the
team members about the utilization of PMM principles as well as portfolio management
principles (Kerzner & Kerzner 2017).
Risk Plan
Assumptions
The assumptions that are made within the project are generally elaborated below:
Budget: The project manager makes proper assumption such that the entire work of the
project gets completed within the budget of around $70,000.
Contribution of team members: It is assumed that the team members will work
effectively as well as contribute properly within the project for completing the project work.
Constraints
Project constraints are considered as one of the important aspect of the project that cannot
be changed for limiting the nature of the project. The various types of constraints which are
mainly related with the project are mainly reflected below:
Scope: The changes that are required within the schedule of the project can cause scope
creep within the project that further cause obstruction in successfully completing the project
Cost: If the time that is assumed for the progress of the project increases then it generally
can increase the cost of the project quite effectively (Kerzner, 2017).

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Schedule: If the entire project does not get completed on time then it can cause
obstruction in project progress and cause delay within the project and the project manager faces
problems in executing the project on time.
Work Breakdown Structure
The work breakdown structure of the project is generally provided below:
WBS Task Name
0 First National Bank project
1 Initiation phase
1.1 Development of business case
1.2 Undertaking feasibility study
1.3 Establishing project charter
1.4 Appointing team members
1.5 Milestone 1: Completion of initiation phase
2 Planning phase
2.1 Development of project plan
2.2 Development of resource plan
2.3 Financial plan development
2.4 Quality plan development

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2.5 Risk management plan development
2.6 Milestone 2: Completion of project planning phase
3 Execution phase
3.1 Identifying the issues
3.2 Determining the root cause of the issues
3.3 Use of PPM principles
3.4 Utilization of portfolio management principles
3.5 Stakeholder management
3.6 Proper estimation
3.7 Milestone 3: Completion of execution phase
4 Closure phase
4.1 Post project review
4.2 Stakeholder's sign off
4.3 Documentation
4.4 Milestone 4: Completion of project closure phase
Timeframe and Milestone:
Milestone Target date
Milestone 1: Completion of initiation phase Tue 26-03-19

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Milestone 2: Completion of project planning phase Mon 15-04-19
Milestone 3: Completion of execution phase Wed 22-05-19
Milestone 4: Completion of project closure phase Mon 03-06-19
Communication Plan
Stakeholders Who What are their information
needs?
How & when will we
provide them
information about the
pain management
initiative
Project team Proj
ect manager
The project manager takes
the responsibility of
discussing the project
objectives for providing
proper information about the
project to the project team.
Meeting
Team member Financial
manager
The financial managers
generally discusses about the
financial issues that are faced
by the team members while
Meeting, Email

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progressing with the work of
the project.
Project manager Project
planner
The project planner mainly
discusses the project status
with the project for reflecting
that the project is on track
and it will be completed on
time.
Meeting, Email
Upper management Project
manager
The project managers reflects
on the details of the project
to the upper management so
that the upper management
can be able to know about
the project status
Meeting, Email
Other Plans
Stakeholder management is considered as one of the critical steps that is very much
necessary for the success of the project. Proper stakeholder management is considered as one of
the strategic disciplines which is mainly utilized for gaining support for their projects both
internal as well as external to the project (Sanchez, 2015). The stakeholder management plan for
the project is generally provided below:

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Stakeholder Interest Authority
Project manager High High
Project planner High High
IT manager High High
Team members High Low
Financial manager Low Low
HR manager Low Low
Project Team roles:
Executive Sponsor:
The executive sponsor is mainly responsible of taking the entire accountability of the
project. They are mainly concerned with the project delivery on the different business benefits of
the project. Additionally, they take the responsibility of acting as a link between the project.
Project Key Contacts:
Project manager
Name: SHAIK AZEEM
Email: [e-mail]
Phone: [phone]
Project planner

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Name: Shaikh
Email: [e-mail]
Phone: [phone]
Financial manager
Name: Luke Webster
Email: [e-mail]
Phone: [phone]
IT manger
Name: Jason
Email: [e-mail]
Phone: [phone]
HR manger
Name: Jason
Email: [e-mail]
Phone: [phone]
Review Process:
The details of meeting schedules as well as review processes are generally provided in the table
below:
Type of meeting Meeting schedules Review procedures

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Information sharing meeting 10 A.M (18-03-2019) With the help of visual
communication tool
Decision making meeting 12 AM (1-04-2019) Group processes like
brainstorming
Status update meeting 1.PM (29-04-2019) Status report
Problem solving meeting 10. AM (12-05-2019) Analyzing scopes and priorities
High level timeline
The high-level timeline of the project is generally provided in the table below that shows that the
project will get successfully completed by 3rd June 2019.
WBS Task Name Duration Start Finish
0 First National Bank project 60 days Tue 12-03-19
Mon 03-06-
19
1 Initiation phase 11 days Tue 12-03-19 Tue 26-03-19
1.1
Development of business
case
2 days Tue 12-03-19
Wed 13-03-
19
1.2
Undertaking feasibility
study
3 days Thu 14-03-19
Mon 18-03-
19
1.3 Establishing project charter 2 days Tue 19-03-19
Wed 20-03-
19
1.4 Appointing team members 4 days Thu 21-03-19 Tue 26-03-19

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1.5
Milestone 1: Completion of
initiation phase
0 days Tue 26-03-19 Tue 26-03-19
2 Planning phase 14 days Wed 27-03-19
Mon 15-04-
19
2.1 Development of project plan 3 days Wed 27-03-19 Fri 29-03-19
2.2
Development of resource
plan
4 days Mon 01-04-19 Thu 04-04-19
2.3 Financial plan development 2 days Fri 05-04-19
Mon 08-04-
19
2.4 Quality plan development 3 days Tue 09-04-19 Thu 11-04-19
2.5
Risk management plan
development
2 days Fri 12-04-19
Mon 15-04-
19
2.6
Milestone 2: Completion of
project planning phase
0 days Mon 15-04-19
Mon 15-04-
19
3 Execution phase 27 days Tue 16-04-19
Wed 22-05-
19
3.1 Identifying the issues 3 days Tue 16-04-19 Thu 18-04-19
3.2
Determining the root cause
of the issues
4 days Fri 19-04-19
Wed 24-04-
19
3.3 Use of PPM principles 6 days Thu 25-04-19 Thu 02-05-19
3.4
Utilization of portfolio
management principles
6 days Fri 03-05-19 Fri 10-05-19

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3.5 Stakeholder management 4 days Mon 13-05-19 Thu 16-05-19
3.6 Proper estimation 4 days Fri 17-05-19
Wed 22-05-
19
3.7
Milestone 3: Completion of
execution phase
0 days Wed 22-05-19
Wed 22-05-
19
4 Closure phase 8 days Thu 23-05-19
Mon 03-06-
19
4.1 Post project review 4 days Thu 23-05-19 Tue 28-05-19
4.2 Stakeholder's sign off 1 day Wed 29-05-19
Wed 29-05-
19
4.3 Documentation 3 days Thu 30-05-19
Mon 03-06-
19
4.4
Milestone 4: Completion of
project closure phase
0 days Mon 03-06-19
Mon 03-06-
19
The net budget estimated for the project activities and the operational cost for each of
them are elaborated i n the below section:
Task Name Duration Resource Names Work Cost
First National Bank
project
60 days 512 hrs. $ 70,000.00
Initiation phase 11 days 88 hrs. $ 10,960.00
Development of 2 days Project manager, 16 hrs. $ 9,448.00

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business case operational cost[1]
Undertaking
feasibility study
3 days Financial manager 24 hrs. $ 600.00
Establishing project
charter
2 days Project planner 16 hrs. $ 336.00
Appointing team
members
4 days HR manager 32 hrs. $ 576.00
Milestone 1:
Completion of initiation
phase
0 days 0 hrs. $ 0.00
Planning phase 14 days 112 hrs. $ 22,368.00
Development of
project plan
3 days
Project manager, Hardware
cost[1],software cost[1]
24 hrs. $ 15,512.00
Development of
resource plan
4 days HR manager 32 hrs. $ 576.00
Financial plan
development
2 days Financial manager 16 hrs. $ 400.00
Quality plan
development
3 days Risk analyst, others[1] 24 hrs. $ 5,528.00
Risk management
plan development
2 days Risk analyst 16 hrs. $ 352.00
Milestone 2:
Completion of project
0 days 0 hrs. $ 0.00

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planning phase
Execution phase 27 days 248 hrs. $ 25,936.00
Identifying the issues 3 days Risk analyst 24 hrs. $ 528.00
Determining the root
cause of the issues
4 days
IT manager, Risk analyst,
others[1]
64 hrs. $ 6,504.00
Use of PPM
principles
6 days Project manager 48 hrs. $ 1,344.00
Utilization of
portfolio management
principles
6 days Project manager 48 hrs. $ 1,344.00
Stakeholder
management
4 days HR manager 32 hrs. $ 576.00
Proper estimation 4 days
Financial manager,
Hardware cost[1],software
cost[1]
32 hrs. $ 15,640.00
Milestone 3:
Completion of execution
phase
0 days 0 hrs. $ 0.00
Closure phase 8 days 64 hrs. $ 10,736.00
Post project review 4 days Project manager 32 hrs. $ 896.00
Stakeholder's sign off 1 day
Project planner,
operational cost[1]
8 hrs. $ 9,168.00
Documentation 3 days Project manager 24 hrs. $ 672.00

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Milestone 4:
Completion of project
closure phase
0 days 0 hrs. $ 0.00

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References
Badewi, A. (2016). The impact of project management (PM) and benefits management (BM)
practices on project success: Towards developing a project benefits governance
framework. International Journal of Project Management, 34(4), 761-778.
Conforto, E. C., Salum, F., Amaral, D. C., da Silva, S. L., & de Almeida, L. F. M. (2014). Can
agile project management be adopted by industries other than software
development?. Project Management Journal, 45(3), 21-34.
Costantino, F., Di Gravio, G., & Nonino, F. (2015). Project selection in project portfolio
management: An artificial neural network model based on critical success
factors. International Journal of Project Management, 33(8), 1744-1754.
Hornstein, H. A. (2015). The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2),
291-298.
Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and
project success in different project governance contexts. International Journal of Project
Management, 33(6), 1377-1392.
Kaiser, M. G., El Arbi, F., & Ahlemann, F. (2015). Successful project portfolio management
beyond project selection techniques: Understanding the role of structural
alignment. International Journal of Project Management, 33(1), 126-139.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.

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Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to measuring
and monitoring project performance. John Wiley & Sons.
Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project
risk management methodology for small firms. International journal of project
management, 32(2), 327-340.
Sánchez, M. A. (2015). Integrating sustainability issues into project management. Journal of
Cleaner Production, 96, 319-330.
Todorović, M. L., Petrović, D. Č., Mihić, M. M., Obradović, V. L., & Bushuyev, S. D. (2015).
Project success analysis framework: A knowledge-based approach in project
management. International Journal of Project Management, 33(4), 772-783.
Too, E. G., & Weaver, P. (2014). The management of project management: A conceptual
framework for project governance. International Journal of Project Management, 32(8),
1382-1394.

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Appendix 1: Gantt chart template
Task Name Name
Resource Work
Development
of business case
Project
manager 16 hrs
Undertaking
feasiability study
Financial
manager 24 hrs
Estabilishing
project charter
Project
planner 16 hrs
Appointing
team members
HR
manager 32 hrs
Development
of project plan
Project
manager 24 hrs
Development
of resource plan
HR
manager 32 hrs
Financial
plan
development
Financial
manager 16 hrs
Quality plan
development Risk analyst 24 hrs
Risk
management plan
development
Risk analyst 16 hrs
Identifying
the issues Risk analyst 24 hrs
Determining
the root cause of
the issues
IT
mnager,Ris
k analyst
64 hrs
Use of PPM
principles
Project
manager 48 hrs
Utilization of
portfolio
management
principles
Project
manager 48 hrs
Stakeholder
management
HR
manager 32 hrs
Proper
estimation
Financial
manager 32 hrs
Post project
review
Project
manager 32 hrs
Stakeholder's
sign off
Project
planner 8 hrs
Documentation
Project
manager 24 hrs
6th Week 7 th week 8th Week
Timeline
Project name: First National Bank Project Project manager: SHAIK AZEEM Completion date:-03-06-2019
1st Week 2nd week 3rd Week 4th Week 5th Week
Figure 1: Gantt chart