MIS101 Management Information Systems Assignment Solution 2018 B1T3

This assignment solution for MIS101 Management Information Systems covers topics from weeks 1 to 4, including true/false and multiple-choice questions, along with short answer and practical questions. The solution addresses concepts such as information granularity, RAM, VoIP, CPU processing speed, data warehouses, recovery processes, neural networks, fuzzy logic, and distributed infrastructure advantages. It further explores IT-enabled business solutions like cloud computing and mobile banking, CRM system functions, online transaction processing (OLTP) versus online analytical processing (OLAP), and the evolution of web technologies. The practical section includes a five-force model analysis of Elite Educational Institute, evaluating competitive rivalry and supplier power. Desklib provides access to this solution along with a wealth of study resources and AI-powered tools for students.

2018 B1T3
MIS101 Management Information System Assignment
Instruction:
This assignment covers the learning materials from Week 1 to Week 4
 Answer all questions
 Students are required to make use of the internet and textbook to find relevant
open source information that can provide factual and convincing answers to all
the questions listed.
 Total mark for this Individual Assignment is 40%.
 By completing your lab work satisfactorily, you will enhance your understanding
and help yourself to prepare for your final examination.
 You are not allowed to copy your colleagues’ works.
Student Name:
Student Number:
Date of submission:


Part I True or False (5 marks in total)
Justify the following statements whether they are right or wrong. Each question values 1 marks.
(Please write your answer in below table. There will be no mark if no answer in the table.)
No. 1 2 3 4 5 6 7 8 9 10
Answer
1. Information is of no value to you if you can't access it.
Ans: True
2. Business intelligence refers solely to information about your competitors.
Ans: False
3. Management Information System mainly deals with three main organizational
resources: People, Information and Technology. They are all playing very important
roles in modern business management, people of course are the most important
component whereas information is the least important.
Ans: False
4. Technically speaking, computer is a machine that only accepts and understands
binary codes: 0, 1.
Ans: True
5. The basic approach of fuzzy logic is to assign values between 1 and 2 to vague or
ambiguous information.
Ans: True
6. SEO improves the visibility of a Web site through the use of tags and key terms found
by search engines.
Ans: True
7. Customers use only applications provided via a cloud infrastructure, which is
Software as a Service (SaaS).
Ans: True
8. The C2B e-commerce business model is a true inversion of the C2C e-commerce
business model.

Ans: False
9. A virus has the capacity to hurt the processor of a computer.
Ans: True
10. The objective of a denial-of-service attack is to prevent legitimate customers from
accessing the target site.
Ans: True
Part II Multiple Choice (10 marks in total)
There is only one correct answer for each question. 1 marks for each question.
(Please write your answer in below table. There will be no mark if no answer in the
table.)
No. 1 2 3 4 5 6 7 8 9 10
Answer A B A D C C A B D A
1. Information granularity refers to:
A. the quantity of data within the information.
B. the quality of data within the information.
C. the frequency of data within the information.
D. the extent of detail within the information.
2. At lower organizational levels, information exhibits _____ granularity.
A. unrefined
B. fine
C. concentrated
D. coarse
3. ___ is a temporary holding area for the information you're working with as well as
the system and application software instructions that the CPU currently needs.

A. ROM
B. RAM
C. DVD
D. VCD
4. What type of technology allows you to verbally speak with someone over the
Internet
A. Wiki feeds
B. Social network
C. Phone
D. VoIP
5. Assume that you go to a computer store to buy a desktop, the salesman shows
you one with 2.8GHz Intel Core CPU, how many calculations this CPU is able to
perform per second approximately:
A. 28 billion calculations per second
B. 2.8 billion calculations per second
C. 280 million calculations per second
D. 280*2 million calculations per second
6. Data warehouses exist to support:
A. MRP.
B. OLAP.
C. OLTP.
D. SQL.

7. _____ is the process of reinstalling the backup information in the event the
information was lost.
A. Recovery
B. Recycling
C. Retrieval
D. Reproduction
8. Which of the following artificial intelligence systems is capable of finding and
differentiating patterns?
A. Neural networks
B. Expert systems
C. Geographic information systems
D. Decision support systems
9. _____ is a mathematical method of handling imprecise or subjective information.
A. Decision support system
B. Fuzzy logic
C. Neural network
D. Knowledge management system
10. Which of the following is an advantage of a distributed infrastructure?
A. It allows only specific locations within an infrastructure to share information and
applications.
B. It ensures that each application is stored exclusively in one location to ensure
information security.
C. It can allocate its processing activity to a location where it can most efficiently be
done.

D. It divides an IT system into different tiers where each part performs a specific function.

Part III Short Answer Questions (10 marks in total)
Question 1
Ans: Two of the IT enabled business solution that are to be implemented would be used
by the banking sector. The solutions have been discussed below:
1. Competitive Necessity: This can be provided by making use of the cloud
computing solutions. The reason lying behind the usage of this technology is that
it is not only secure but is also cost-effective. The cloud infrastructure is
associated with storage of data in servers which are secure and are maintained
properly. Monitoring of the servers are done by the data center present at the
side of the cloud service providers. One of the major reasons for which the cloud
infrastructure is used id that it provides the organizations to operate in a flexible
way along with providing them with increased agility. The banking data would be
stored in the clouds in an encrypted format so as to ensure better security for the
data. This type of service is considered to be a necessity as the cloud computing
service is one of the best ways of storing the data online in a secure way which is
better than the traditional means which includes the house servers or the flash
drives or the external hard drives.
2. Competitive advantage: There are various ways by which a bank can gain
competitive advantage and one of the most important service that helps in
gaining competitive advantage is the mobile banking service or the Mobile
financial service. This is the implication of the new concept of digitalization where
there is no need of visiting the banks in order to conduct the various kind of
transactions. For delivering the customers with this mobile banking service the
banks have been associated with the development of application for the android
as well as for the IOS. This type of application would not only be associated with
making the banking sector move toward digitalization but would also be helping
the customers in performing various kind of banking tasks like money transfer or,
making payments. The easy to use feature along with the sophistication of the
mobile banking services helps a particular bank to gain competitive advantage
over the other banks existing in the market. This would also be helping a lot in
gaining customers satisfaction as well.
Question 2

Typical functions in a CRM system
The CRM also known as the Customer relationship management systems is associated
with providing assistance in the process of managing the information along with helping
in the sharing of information all across an organization. CRM is also responsible for the
sharing of information directly to the customers as well. The CRM system used by any
of the organization helps in maintenance of an effective communication with the
customers. The CRM is primarily responsible for acting as the data management
system that would be associated with providing assistance to the organization so as to
have good relation with the customers. This also helps in the management of all other
information related to the customers so as to manage the business in an effective way.
The RGT framework is used in order to optimize process execution of preexisting
strategies. It is used to help in the growth of market share as well as transforming the
service offering of the different organizations, which in turn will attract a greater number
of customers. The RGT framework ensures to address all the needs of the present
trends of the markets as well as the customers, which again is what the CRM also aims
to do. CRM is mainly associated with growing the organization and expanding the
management operations within the organization using the features of RGT framework.
The RGT tools further analyze the mathematical values and data collected from the
CRM calculations, and a shared output or result is achieved through the integrated
system.
Question 3 (4 marks)
online transaction processing (OLTP) and online analytical processing
Online Transaction Processing is the location where the information systems are
associated with facilitating and managing the various transaction-oriented applications
specially for the data entry and the retrieval transaction processing. This can also be
defined as a class of system which is responsible for supporting the different kind of
high transaction-oriented applications. The primary system of OLTP consists of features
like immediate client feedback and individual transaction volume.
OLAP or the Online Analytic Processing is considered to a certain category of software
tool which is associated with providing analysis of the data that are stored in a particular
database. The tools of OLAP are associated with enabling the users to analyze the
various dimensions of the data which are multidimensional in nature.
Part IV Practical Questions (15 marks in total)

1. Web Technology
Web 1.0 was the first generation of the Web which was commonly known as the
cognition system or the read only web. This started as the platform where only
information related to organizations were broadcasted for the people. Besides this
there also existed very limited interaction with users or content contribution.
Followed by Web1.0 is the Web 2.0 which is also known as the read-write web. This
was associated with allowing the assembling along with the management of the
widespread crowd which was associated with the sharing of common goals of the
social network.
After this the Web 3.0 which was followed by 4.0. Web 3.0 is also termed as the
semantic web that was aimed at reduction of the involving human interactions and
was associated with leaving most of the work to be done by the machines. For doing
this the machines were associated with the usage of contents that can b read by the
machines. The Web 3.0 consisted of two major platforms one of which is the usage
of the semantic technology and another one is the social environment for computing.
Web 4.0 is considered to be the future of the Web technology. This consists of the
read along with write-execution-concurrency form of the Web technology. Besides
this it also consisted of features which are much more advanced as well as
intelligent than the versions released previously. This version is also commonly
known as the symbiotic web where the work done by the machine and humans are
merged together.
2. Five force model analysis of the organization Elite Educational Institute has been
listed below:
1. Competitive Rivalry:
Number of educational firms in Australia is increasing day by day which has
initially been leading to the increase in competition for the institute Elite Educational
Institute. The rivalry with the other institutes has been associated with increasing the
concern regarding their institute to protect their increasing market share. The
competition mainly exists so as to provide the students with better courses at a more
competitive price than the other institutions. There are various competitors Elite
Educational Institute and the major competitors are Kent University, Institute of Tertiary
and higher education.
2. Supplier power:

The suppliers are associated with gaining more control of the market if the number
exceeds the number of buyers existing in the market. by making use of the forward
integration it is possible for the suppliers to cause vertical integration along with offering
competition for the buyers who are existing in the educational industry. in case if the
members are belonging to the incumbent industry and are not the potential customers,
then it is observed that the suppliers would be attaining a greater power while business
is being conducted with the Institute.
3. Buyer power:
The Elite Educational Institute is consisting of members who are having the capability of
measuring the power that are exhibited by the buyers. this is done by having a better
understanding of the concentration that the buyers are having towards the market. the
more the concentration the more is the share in the market. the buyers of Elite
Educational Institute include the Students who are having a better choice of selecting
the courses that are provided by the institute. besides this the students might also face
problems related to the course fees. students who are well informed are having a better
idea about their future if they understand the fact that in case if they peruse a particular
course then it would become easy for them to achieve success in the future. this would
help them in earning a value for the money that they have invested. the elite educational
institutions students having more asymmetric control over the different businesses
conducted by the institution. The students would become capable of expressing their
views if the courses of the institution are standardized according the educational
institutes of Australia. besides this this flowing of the standardization would also be
helping the students in posting the concerns that they are having along with the
complaints on the forums provided for social and public purposes.
4. Threat of substitution:
Numerous educational institutes existing in Australia and are providing full time courses
are always associated with posing a great amount of threat for the organization Elite
Educational Institute. besides this there also exists cases where it is seen that the basic
criteria needed for perusing the courses are often not met. this mainly happens when
the organization is associated with seeking for options related to the short time less
expensive courses that is almost similar to the ones provided by the other private
institutions existing in the market. besides this all this existing professional certificate
courses are less expensive than all other full-time academic courses that are provided
by Elite Educational Institute.

5. Threat of new entry:
Threat from the new entry is one of the major problems that is to be faced by the Elite
Educational Institute. there exist various educational institutions which pose a major
threat for the institution and some of the educational situates includes the following.
 Kings International College.
 Cambridge International College.
 AICL Sydney.

Bibliography:
E. Dobbs, M., 2014. Guidelines for applying Porter's five forces framework: a set of
industry analysis templates. Competitiveness Review, 24(1), pp.32-45.
Karan, E.P., Irizarry, J. and Haymaker, J., 2015. BIM and GIS integration and
interoperability based on semantic web technology. Journal of Computing in Civil
Engineering, 30(3), p.04015043.
Liao, J., Zhuang, X., Fan, R. and Peng, X., 2017. Toward a General Distributed
Messaging Framework for Online Transaction Processing Applications. IEEE Access, 5,
pp.18166-18178.
Panahiazar, M., Taslimitehrani, V., Jadhav, A. and Pathak, J., 2014, October.
Empowering personalized medicine with big data and semantic web technology:
promises, challenges, and use cases. In Big Data (Big Data), 2014 IEEE International
Conference on (pp. 790-795). IEEE.
Surma, J., 2015. The Role of Individual Behavior and Social Influence in Customer
Relation Management. In Handbook of Research on Managing and Influencing
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