Mission Support Contracting: Business Issues and Solutions Report

This report, titled 'Mission Support Contracting,' delves into the intricacies of business operations within the framework of government regulations. It begins by examining the role of the US government in promoting customer satisfaction through various laws and quality management systems, such as ISO 9001:2000. The report then identifies key business issues, including concerns about product quality, particularly in the retail sector, and the impact on customer satisfaction and buying behavior. Probable solutions are then explored, emphasizing the importance of quality standards, government initiatives, and technological advancements to enhance customer service and improve product quality. The report highlights the significance of customer engagement and feedback in shaping business strategies and the overall positive influence of these factors on company reputation and performance.

Running head: MISSION SUPPORT CONTRACTING
Mission Support Contracting
Name of student
Name of University
Author note

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MISSION SUPPORT CONTRACTING
Table of Contents
Government involved in promoting customer satisfaction..............................................................3
Business issues.................................................................................................................................3
Probable solutions............................................................................................................................4
References........................................................................................................................................6

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Government involved in promoting customer satisfaction
The bureaucracy and red tape enabled the Government of United States to apply certain
laws, rules and regulations for preventing ineffective decisions that might be made. It combines
various elements for obtaining the bureaucratic approval and reduces the time consumption of
managing business operations, furthermore fulfill the requirements of certificate, report,
investigate and enforce business practices too (Jahanshani et al., 2014). The US Government has
implemented strategies to enable companies use the quality management systems, that have been
certified based on the ISO 9001:2000 standard. The level of satisfaction among the customers is
related to the profit level achieved and business performance. With customers being more
concerned about the quality of products and services offered, the US Government has undertaken
initiatives for ensuring management of quality within the organizations and keeping the
customers satisfied as a whole (Jhandir, 2012).
Business issues
The choices and decisions made by the customers are based on the products’ value
provided and quality. Based on the cross-cultural study presented by Kobylanski, Pawlowska &
Strychalska-Rudzewicz (2011), it could be understood that US Government applied various ISO
norms for enabling certification of quality and focused on the safety and good health of
individuals achieved through management of high quality of the products and services. Hazard
Analysis at Critical Control Point (HACCP) policies, Quality management systems and ISO
certifications were enabled for making sure that the products and services delivered could meet
up the expected quality standards and by consuming those, customers could remain healthy and
safe (Kobylanski, Pawlowska & Strychalska-Rudzewicz, 2011). This would create a positive

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mindset among them and influence their buying behaviors. The satisfaction of customers is based
on the deliverance of quality and even understanding the level of acceptance of customers for the
products, based on which necessary changes could be done for fulfilling their other needs and
preferences.
One of the major issue was the poor quality of food items and other products available at
the business organizations within the retail sector. It has been a major issue, because when it
comes to food items, good quality is a must not only for customer satisfaction but also for the
safety and health of the individuals. Due to this, several controversies emerged that raised
concerns regarding the quality of food items. This resulted in poor sales and lesser profit
achieved by the company (Setó-Pamies, 2012).
Probable solutions
The quality standards allowed for using various tools to manage the implementation of
quality tasks and keep the customers satisfied as a whole. The Government initiatives and
approaches undertaken further helped in preventing the causes of complaints, controversies,
deliver the best quality products for accomplishing the safety standards, and enhance the
reputation of American companies through better customer perception and good interpersonal
relationships. According to the American Society for Quality, the ISO 9001:2000 also enabled
quality management systems such as TQM for the management of additional costs related to the
bureaucratic overload and certification for high quality (Zhao et al., 2012). The implementation
of Safety laws and rules by the US Government facilitated the process of SQF certification and
provided the retail companies to obtain food from the suppliers that had been produced by
meeting the international quality standards. The inclusion of information systems and advanced

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technologies sage also enhanced the quality of products and customers’ services to promote
satisfaction among the customers (Jahanshani et al., 2014). Engagement of customers and
obtaining their opinions and feedbacks could make them feel valued, based on which additional
attributes could be placed for improving the products’ qualities too.

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References
Jahanshani, A. A., Hajizadeh, G. M. A., Mirdhamadi, S. A., Nawaser, K., & Khaksar, S. M. S.
(2014). Study the effects of customer service and product quality on customer satisfaction
and loyalty.
Jhandir, S. U. (2012). Customer satisfaction, perceived service quality and mediating role of
perceived value.
Kobylanski, A., Pawlowska, B., & Strychalska-Rudzewicz, A. (2011). The Role of Customer
Satisfaction in the Quality Management Systems: A Crosscultural Study.
Setó-Pamies, D. (2012). Customer loyalty to service providers: examining the role of service
quality, customer satisfaction and trust. Total Quality Management & Business
Excellence, 23(11-12), 1257-1271.
Zhao, L., Lu, Y., Zhang, L., & Chau, P. Y. (2012). Assessing the effects of service quality and
justice on customer satisfaction and the continuance intention of mobile value-added
services: An empirical test of a multidimensional model. Decision support systems, 52(3),
645-656.