MITS5502 Research Case Study: Lawson's Five Software Solutions

This case study analyzes five software solutions offered by Lawson, focusing on their application within an enterprise context. The report begins with an introduction, defining the purpose and scope, and then provides an overview of the software solutions: CloudSuite HCM, CloudSuite Public Sector, CloudSuite Healthcare, CloudSuite Industrial enterprise, and DemandManagement. The core of the study delves into the product descriptions, covering system interfaces (including Complete Billing System, Distribution SX.e, Intelligent Open Network (ION), Omni-channel Campaign Management, and Infor POS), hardware and software interfaces, memory constraints, and operational aspects. Each software is examined in terms of its functions, user characteristics, constraints, and assumptions. Specific requirements, including external interfaces, performance, database requirements, and design constraints, are outlined. The analysis includes software system attributes such as reliability, availability, security, maintainability, and portability. The study also explores the organization of specific requirements, change management processes, and document approvals, culminating in a conclusion and references. The case study provides a comprehensive understanding of Lawson's software solutions and their practical applications.

MITS5502
(Research/CaseStudy Title)
(Student Full Name)
(Student ID)
Date: (mm/dd/yyyy)

Table of Contents
1. Introduction
1.1 Purpose
1.2 Scope
1.3 Definitions, Acronyms, and Abbreviations.
1.4 Overview
2. The Overall Description
2.1 Product Perspective
2.1.1 System Interfaces
2.1.2 Interfaces
2.1.3 Hardware Interfaces
2.1.4 Software Interfaces
2.1.5 Communications Interfaces
2.1.6 Memory Constraints
2.1.7 Operations
2.1.8 Site Adaptation Requirements
2.2 Product Functions
2.3 User Characteristics
2.4 Constraints
2.5 Assumptions and Dependencies
2.6 Apportioning of Requirements.
3. Specific Requirements
3.1 External Interfaces
3.2 Functions
3.3 Performance Requirements
3.4 Logical Database Requirements
3.5 Design Constraints
3.5.1 Standards Compliance
3.6 Software System Attributes
3.6.1 Reliability
3.6.2 Availability
3.6.3 Security
3.6.4 Maintainability
3.6.5 Portability
3.7 Organizing the Specific Requirements
3.7.1 System Mode
3.7.2 User Class
3.7.3 Objects
3.7.4 Feature
3.7.5 Stimulus
3. 7.6 Response
3.7.7 Functional Hierarchy
3.8 Additional Comments
4. Change Management Process
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5. Document Approvals
6. Conclusion
References
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1. Introduction
1.1 Purpose
Lawson is a software company that needs the use of the different software solutions in
the organization. This report will discuss five different software those can be used in
the organizational functions. Apart from that the use of the relevant hardware and the
software used for this purpose will be described in this paper.
1.2 Scope
The scope of the project is to discuss the different aspects of the five software solution
those will be used by Lawson in order to provide proper services to the consumers.
1.3 Definitions, Acronyms, and Abbreviations.
1.4 Overview
The selected five software in this context are ClousSuit HCM, CloudSuit Public
Sector,CloudSuit Healthcare, CloudSuit Industrial enterprise and
DemandManagement.
2. The Overall Description
2.1 Product Perspective
This part off the discussion is concerned about the produc description in the
organization. In this case, the products are the software used in the organization. The
description will cover the hardware and the software requirements.
2.1.1 System Interfaces
Complete Billing System: It is a market-leading banking software solution for the
enterprise. Here, the billing application features and enterprise pricing has been
featuring strong experiences of modern users. This is assimilated with enterprise
analytics and business intelligence 1. It has been helping the worldwide financial
institutions through delivering innovative services to various clients irrespective of
complexity and size. This is done through meeting the necessities of bank regulatory
compliances.
Distribution SX.e: This is helpful for every kind of distributors to rise the
productivities. It is also helpful to adopt the evolving market scenario quickly. Thus,
1 Wamba, S.F., Kamdjoug, J.R.K., Akter, S. and Carillo, K. October. ERP Adoption
and Use in Production Research: An Archival Analysis and Future Research
Directions. In Conference on e-Business, e-Services and e-Society (2018) (pp. 539-
556). Springer, Cham.
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they can deliver wide visibility around Lawson 2. It is an effective solution delivering
unparalleled management to control numerous customers, suppliers and transactions.
They also track a huge amount of inventory items.
Intelligent Open Network (ION): They have been easily integrating the third-party
enterprise systems and Infor. This is done through eradicating the data silos with the
middleware cloud platform and Intelligent, open network.
It is helpful to monitor the complete business of Lawson easily, link the applications
to various events at the process of business 3. Thus, they can change, monitor and
design the process of business instead of IT involvement.
Omni-channel Campaign Management: It has been serving as the solution of the
integrated database. This is useful to monitor, execute and plan various emissions.
These are based on the campaigns round numerous touch points. It is helpful to
nurture the base of customers of Lawson and develop loyalties in a simple manner
having a scalable and comprehensive solution.
Infor POS (Point of Sale): It helps different operators in restaurant chains, food
services, retail stores and hotels and additional hospitality locations to manage the
incoming information. These data have been originating from numerous revenue
centres.
2.1.2 Interfaces
Complete Billing System: The CBS is the ideal solution for using the analysis, billing
and pricing of various payments and fee-based that are related to treasury products and
cash. This includes the services regarding commercial banking.
Distribution SX.e: They are helpful to provide hybrid, hosted and on-premises
deployment to Lawson 4. Then they have been providing current user experiences and
scalable for the single suite to various types of multi-national business, warehouse
management and advanced inventory.
Intelligent Open Network (ION): It is helpful to monitor the complete business of
Lawson easily, link the applications to various events at the process of business. Thus,
they can change, monitor and design the process of business instead of IT
involvement. Thus they can generate the alerts and workflows that candrastically
develop the exception management.
Omni-channel Campaign Management: It is helpful to nurture the base of customers
of Lawson and develop loyalties in a simple manner having a scalable and
2 Hamerman, P.D., Andrews, C., Miller, J. and Glazer, L. The SaaS ERP Applications
Landscape. Forrester Research, Sept. (2015)
3 Zhang, N., Yang, P., Zhang, S., Chen, D., Zhuang, W., Liang, B. and Shen, X.S.
Software defined networking enabled wireless network virtualization: Challenges and
solutions. IEEE Network, (2017) 31(5), pp.42-49.
4 "ERP Cloud Software | AI ERP Cloud Products For Enterprise | Infor", Infor.Com
(Webpage, 2019) <https://www.infor.com/>
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MERCHANT ACCOUNT
PAYMENT GATEWAY
SUBSCRPTION MANAGEMENT (RECURRENT
BILLING)
ANALYTICS DUNNING REVENUE
IDENTIFICATION
comprehensive solution. This helps to take actions from any devices with results in
real-time.
Infor POS (Point of Sale): The Infor POS has been useful for the hospitalities to
decrease the waiting times, fetch the order volumes and raise revenues. Additionally,
the Infor POS has been providing control and visibility to the incoming information
originating from numerous revenue centres.
2.1.3 Hardware Interfaces
Complete Billing System:
Distribution SX.e:
It is helpful for the clients to keep control of a huge number of inventories. This is
helpful to develop the operations. The distribution companies can process the
transactions very fast and with much ease around every channel 5. Apart from this,
they have flexible options for deployments. Info has been supporting every scope of
deployment for Lawson and work with them to find the best solutions of technologies
Intelligent Open Network (ION):
5 "Lawson", Lawson.Jp (Webpage, 2019) <http://lawson.jp/en/>
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Omni-channel Campaign Management:
Infor POS (Point of Sale):
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One slution
for the entire
process
Consolidation
of cross-
channel
custmer data
1:1 customer
relationships
Closed loop
analysis

2.1.4 Software Interfaces
Complete Billing System:
These are helpful to assign the clients with rate packages and pricing with
CBS. It is helpful for the customers of Lawson to fetch the value of services with the
providers of the banks. Thus it can accurately represent the prices for the services 6.
Lastly, it can meet the targets of the revenues. The rise in commercial customers’
6 Carroll, N, Key success factors for smart and connected health software solutions. Computer, (2016)
49(11), pp.22-28
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revenue that is fee-based is possible, through raising the deposits and then driving
their liquidity. Thus it is helpful to reduce and recognize the leakage of revenues
through various systems and tools of analyst under the CBS.
Distribution SX.e:
It is helpful for the clients to keep control of a huge number of inventories. This is
helpful to develop the operations. The distribution companies can process the
transactions very fast and with much ease around every channel 7. Apart from this,
they have flexible options for deployments. Info has been supporting every scope of
deployment for Lawson and work with them to find the best solutions of technologies
Intelligent Open Network (ION):
It has helpful for the visibility problems with various access to mobiles. They have
put the data at fingertips for the people who have been requiring the most. Here, the
end users can control the complex problems of business. This extends from
production problems and opportunities. This takes place through mobile devices.
Moreover, Infor ION has been permitting to proactively manage and monitor the
status of workflow along with document traffic.
Omni-channel Campaign Management:
With the advanced data mining sciences, influences, profiles and trends. Furthermore,
the analytics are available in the easy-to-use interfaces having drill-down abilities.
This provides the detailed data at the reporting environment of OLAP. Besides, the
actions of the customers have been setting off events and real-time triggers.
Infor POS (Point of Sale):
It is effective enough to gain measurable and vital results. The Infor POS has been
useful for the hospitalities to decrease the waiting times, fetch the order volumes and
raise revenues. Additionally, the Infor POS has been providing control and visibility
to the incoming information originating from numerous revenue centres. These are
linked to the cloud based platform helping to raise the intelligence of business and
inform the strategy.
2.1.5 Communications Interfaces
Complete Billing System: The rise in commercial customers’ revenue that is fee-
based is possible, through raising the deposits and then driving their liquidity. Thus it
is helpful to reduce and recognize the leakage of revenues through various systems
and tools of analyst under the CBS.
Distribution SX.e: It is helpful for the clients to keep control of a huge number of
inventories. This is helpful to develop the operations. The distribution companies can
process the transactions very fast and with much ease around every channel.
7 Wynn, M.G. and Rezaeian, M. ERP implementation in manufacturing SMEs:
Lessons from the Knowledge Transfer Partnership scheme. InImpact: The Journal of
Innovation Impact, (2015) 8(1), pp.75-92.
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Intelligent Open Network (ION): Infor ION has been permitting to proactively
manage and monitor the status of workflow along with document traffic. They are
also helpful to determine workflow exceptions, control the primary performance
indicators, document and traffic.
Omni-channel Campaign Management: It has been serving as the solution of the
integrated database. This is useful to monitor, execute and plan various emissions.
These are based on the campaigns round numerous touch points. It is helpful to
nurture the base of customers of Lawson and develop loyalties in a simple manner
having a scalable and comprehensive solution.
Infor POS (Point of Sale): Infor POS has been providing control and visibility to the
incoming information originating from numerous revenue centres8. These are linked
to the cloud based platform helping to raise the intelligence of business and inform the
strategy. The food service, empowering hospitality and restaurant providers can
explore the data through laser precisions.
2.1.6 Memory Constraints
All the five software uses the cloud storage in the system. The storage space is enough
for the storing data. However, if more space is needed there can be constraints
2.1.7 Operations
Complete Billing System: Used for the billing purpose.
Distribution SX.e: This system is used for fetching the data regarding the
productivity.
Intelligent Open Network (ION): This system provides better integration of the
system information.
Omni-channel Campaign Management: Managing of the integrated database can be
achieved through this system.
Infor POS (Point of Sale): The managing of the online transaction can be done
through the system.
2.1.8 Site Adaptation Requirements
All the five software are user friendly with proper graphical user interface.
2.2 Product Functions
Complete Billing System: The billing functionality is implemented through the
system.
8 Lin, T., Rivano, H. and Le Mouël, F. A survey of smart parking solutions. IEEE
Transactions on Intelligent Transportation Systems, (2017) 18(12), pp.3229-3253.
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Distribution SX.e: the analysis of the market situation basis on the productivity can be
doe through this system.
Intelligent Open Network (ION): The connections of differen interfaces can be
achieved through this system.
Omni-channel Campaign Management: For the management of integrated database
can be achieved through this system.
Infor POS (Point of Sale): The online transactions at the shopes and the resturants can
be achieved through this system.
2.3 User Characteristics
All five software have graphical user interface through which the users can control
and access the system.
2.4 Constraints
The major constraint is the security. This constraint is involved in all the five system
described in the paper.
2.5 Assumptions and Dependencies
Basic training to the employees in the organization is required for the proper
handling of those fie software.
2.6 Apportioning of Requirements.
The specific requirements of the software are discussed below:
3. Specific Requirements
3.1 External Interfaces
Complete Billing System: The users can see the billing process thrugh this system.
The detailed generation of the bill will be provided by the system.
Distribution SX.e: The market condition along with the productivity wll be provided
by the system.
Intelligent Open Network (ION): The integration between the various software can be
achieved through this system.
Omni-channel Campaign Management: The management of the data and information
from the different database can eb done through the system.
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Infor POS (Point of Sale): Managing of the ttrasactions through credit or debit card
can be achieved through the system.
3.2 Functions
Complete Billing System: Complies bills for the users.
Distribution SX.e: Defines the productivity and the market condition.
Intelligent Open Network (ION): The database management can be done through the
system.
Omni-channel Campaign Management: Centralized use of the data can eb achieved
through the system.
Infor POS (Point of Sale): managing the transaction through cedit and the debit card is
managed trhough the system.
3.3 Performance Requirements
Complete Billing System: proper system like PC is required along with the dedicated
servers.
Distribution SX.e: The database engone along with the database server are needed for
the system.
Intelligent Open Network (ION): The dedicated servers are used for the system.
Omni-channel Campaign Management: interconnected system are needed for this
system.
Infor POS (Point of Sale): The system connected with the bank servers is needed or
this software.
3.4 Logical Database Requirements
Complete Billing System: Centralized database is used in the system
Distribution SX.e: Relational database is used in the system
Intelligent Open Network (ION): distributed database is used in the system.
Omni-channel Campaign Management: Centralized database is used in the system.
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