An Assessment of MK9 Services LTD's CSR and Health & Safety Policies

This dissertation provides a comprehensive assessment of Metropolitan K9 Services LTD's corporate social responsibility (CSR) policies, with a specific focus on health and safety measures and their influence on key stakeholders and business practices. The study begins with an introduction that outlines the importance of CSR and health and safety in today's competitive landscape, emphasizing their impact on stakeholder satisfaction and overall business performance. It explores the various functions requiring proper management, such as fire safety, risk assessments, and hazardous substances. The research aims to analyze MK9 Services LTD's policies, identify stakeholders, and evaluate the effects of health and safety measures. The methodology includes a literature review examining existing health and safety policies and their application in the security industry, followed by a detailed description of the research approach, data collection methods, and ethical considerations. The findings are derived from a survey of 10 managers, which informs the analysis of CSR and health and safety policies' effects. The dissertation concludes with recommendations for enhancing MK9 Services LTD's CSR and health and safety policies, aiming to create a secure, friendly, and hygienic work environment that enhances customer satisfaction and fosters a positive corporate brand image.

DISSERTATION
(An assessment of Metropolitan K9 Services LTD, s corporate social
responsibility policies, focusing on health and safety and their impact
on the key stakeholders and business practices)

ACKNOWLEDGMENT
I would like to give my genuine thanks to my mentor who motivated me and guided my
through the dissertation. Due to his support in the overall study I am able to complete this
research more effectively. They raise my confidence level by answering about all my issues
faced by throughout the dissertation. Special thanks to all my family members as without their
support it would not have been a successful research.

ABSTRACT
Maintaining health and safety within any organization is highly essential to keeping
hygiene working environment as well as enhancing satisfaction level of customers. Both CSR
and health and safety policies effects several business practices as well as key stakeholders of
company. There are various functions which are required to be managed properly such as fire
safety, risk assessments, first aid, accidental reporting, work equipment’s, hazardous substances,
manual handling and other workplace issues. In this regards, the present is based on the
Metropolitan K9 Services LTD (MK9) which works closely in partnership and deliver quality
security services to all its customers through a team of highly trained personnel. Further, effect of
health and safety policies of Metropolitan K9 Services LTD and the key stakeholders is being
determined in this study. Safety and health policies are specific to each individual organization as
it is totally based on the hazards and risks present in the system. For the same, it is highly
essential for organization to follow systematic hazard identification and risk assessment. There
are various health and safety policies which clearly show the commitment that safety and health
legislation will be complied. Moreover, the company is generating global brand equity through
corporate social responsibility to key stakeholders.
Further, this present study clearly shows the effect of health and safety policies of
Metropolitan K9 Services LTD and the key stakeholders. In addition to this, by the way of
framing most suitable questions in the questionnaire survey appropriate information regarding
CSR and health and social policies of Metropolitan K9 Services LTD as well it impact on
stakeholders can be identified. For this, 10 managers of company have been selected. On the
basis of this survey analysis and appropriate findings it has been concluded that CSR and health
and safety policies affects several business practices as well as key stakeholders of company.
With the help of this, organization can identify that how safety will be managed within an
organization. Metropolitan K9 Services LTD (MK9) is able to establish a secure and friendly
environment. By the way of following health and safety policies they are able to keep hygiene
working environment as well as enhance satisfaction level of customers.

TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION....................................................................................................6
Topic................................................................................................................................................6
Introduction..................................................................................................................................6
Research Aim...............................................................................................................................7
Research Objectives.....................................................................................................................7
Research questions.......................................................................................................................7
Rationale of study .......................................................................................................................8
Dissertation structure ..................................................................................................................8
CHAPTER 2: LITERATURE REVIEW.......................................................................................10
Health and safety policies and legislation in general.................................................................10
CSR and health and safety policies in the security industry......................................................13
“Case study of health and safety policies of Metropolitan K9 Services LTD and the key
stakeholders”..............................................................................................................................14
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................17
Research Aim.............................................................................................................................17
Research Objectives...................................................................................................................17
Research questions.....................................................................................................................17
Research Philosophy .................................................................................................................18
Research approach.....................................................................................................................18
Research design.........................................................................................................................19
Data collection...........................................................................................................................19
Sample size................................................................................................................................20
Research Type ...........................................................................................................................20
Data analysis..............................................................................................................................21
Ethical consideration..................................................................................................................23
Validity and reliability ..............................................................................................................23

CHAPTER 4: DATA ANALYSIS................................................................................................25
Introduction................................................................................................................................25
Data analysis and Findings........................................................................................................25
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................47
Conclusion ................................................................................................................................47
Recommendations for improving CSR policies and subsequently the health and safety policies
of Metropolitan K9 Services LTD.............................................................................................50
REFLECTIVE ...............................................................................................................................51
REFERENCES..............................................................................................................................53
Appendix .......................................................................................................................................56

CHAPTER 1: INTRODUCTION
TOPIC
An assessment of Metropolitan K9 Services LTD, s corporate social responsibility policies,
focusing on health and safety and their impact on the key stakeholders and business practices
Introduction
In today’s highly globalized world and increasing competition it is becoming their first
responsibility to keep their stakeholders satisfied. They play a most important role in maintaining
smooth business practices and enhancing growth of company (Noonan, 2010). For the same,
majority of firms are incorporating several CSR activities within their business strategies. On the
basis of this, they can reach out to more number of customers and keeps them satisfied.
However, focusing on health and safety policies as well as maintaining appropriate legislations
helps company in keeping proper business environment. Both CSR and health and safety policies
effects several business practices as well as key stakeholders of company. According to Cai, Jo
and Pan (2012) health and safety policies can be define as and statement which details how
safety will be managed within an organization. It also represents the organization’s commitment
towards it and also gives appropriate detailing about where responsibilities are allocated. There
are various functions which are required to be managed properly such as fire safety, risk
assessments, first aid, accidental reporting, work equipment’s, hazardous substances, manual
handling and other workplace issues (Adewuyi and Olowookere, 2010). All of these issues can
be easily handled by the way of focusing on appropriate policy development and implementation
as well.
In this concern, the present study is based on the Metropolitan K9 Services LTD (MK9)
Company which is situated in the heart of London. They want to be a market leader within the
retail and commercial sector as well. This company is one of the premier leading independent
providers of security services. MK9 works closely in partnership and deliver quality security
services to all its customers through a team of highly trained personnel. All of them work as a
part of team in order to establish a secure and friendly environment. The management team of
metropolitan mainly focuses on central monitoring system on the basis of which communication
will flow appropriately.
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The present study gives brief description and appropriate understanding about the various
policies of company such as health and safety as well as other CSR policies. Here, researcher can
carry out proper research to conduct and appropriate analysis over the satisfaction level of
stakeholders of MK9. Further, effect of health and safety policies of Metropolitan K9 Services
LTD and the key stakeholders is being determined in this study.
Research Aim
An assessment of CSR policies and in particular health and safety policies of Metropolitan K9
Services LTD, followed by their impact on the key stakeholders and business practices.
Research Objectives
 To critically analyze the health and safety policies and legislation in general
 To identify stakeholders
 To analyze the general CSR and health and safety policies in the security industry
 To evaluate the effect of health and safety policies of Metropolitan K9 Services LTD and
the key stakeholders.
 To provide recommendations where possible for improving CSR policies and
subsequently the health and safety policies of Metropolitan K9 Services LTD.
Research questions
 What are the main CSR policies of Metropolitan K9 Services LTD?
 What are the main health and safety policies of Metropolitan K9 Services LTD?
 What are the major impacts of CSR policies and health and safety policies on the key
stakeholders of the business?
 What are the strategies that need to be followed by Metropolitan K9 Services LTD to
improve their health and safety and CSR policies?
 What are the major impacts of the health and safety policies and CSR on the key business
practices of Metropolitan K9 Services LTD?
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Rationale of study
At the time of conducting any research it is essential to carry out appropriate information
over the specific issues related to the present subject matter. Effective policy development is
becoming one of the common concerns of any organization. However, following better health
and safety policies helps company in keeping workers satisfied and maintaining healthy working
environment as well. One of the major issues faced by Metropolitan K9 Services LTD is interest
conflict. It presents different areas of interests of various stakeholders. Shareholders do not need
health and safety but company usually considers this as an important factor for their workers. It
creates a level of conflict due to which satisfaction level of stakeholders decrease.
In this present study, another major research issue regarded as keeping all the
stakeholders satisfied and maintaining appropriate corporate brand image globally. It is
becoming major issue for all the organization these days due to the increasing and rapid growth
of competition. Here, this study presents the information regarding the various effective
developments of policies such as CSR as well as health and safety. There are several legislation
requires by the employer to protect the health and safety of their employees in the workplace.
However, it is becoming major concerns of every organization and also regarded as a major issue
to develop effective policies for all their workers.
Dissertation structure
At the time of conducting any research it is highly essential for researcher to go through
the sequential progress of the different chapters. In this thesis, all chapters are interconnected
with each other and proceed with the completion of previous chapters. The structure of research
is as follows:
Chapter 1: Introduction this is regarded as an initial chapters of any research in which
researcher can find an overview of the research topic. This chapter consists of research aim and
objectives on the basis of which whole study takes place. Further, it also covers a brief synopsis
of the rationale of the study as well as its significance.
Chapter 2: Literature Review this is next chapter of the study takes place after framing
proper objectives of the study. Here, information is being presented by the past studies done of
the similar topics as well work done by other researchers on this subject matter. Further, several
academic journals, books and online reference materials have been reviewed in order to compile
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this section. It is regarded as most important chapters of the study as it helps researcher in filling
the past gaps of the study.
Chapter 3: Research Methodology this is another most important sections which clearly
presents the different methodologies that have been applied for gathering information and
analyzing it. On the basis of appropriate selection of data collection and analysis technique
researcher is able to frame suitable findings for the same.
Chapter 4: Data Analysis & Findings After selecting the primary and secondary analysis
technique, the whole data collected from the selected respondents is being analyzed in this
section of the report. It involves the assessment of results by the way of framing different
inferences and themes as well.
Chapter 5: Conclusions & Recommendations it is considered as final chapters of any
study which contains the several conclusions drawn from the findings of the research. In addition
to this, there are various recommendations also suggested for improving CSR policies and
subsequently the health and safety policies of Metropolitan K9 Services LTD
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CHAPTER 2: LITERATURE REVIEW
This is regarded as most important sections of any study as it helps researcher in
identifying all the past gaps of study. There are several researchers who have presented different
information related to the present subject matter. Under this section, different theories can be
generated as per the understanding of author. Critical analysis will be done on the basis of past
information on the same topic. In this present study, this section will help in enhancing
appropriate knowledge about the various health and safety policies and legislation in general as
well as effect of these policies on Metropolitan K9 Services LTD and the key stakeholders.
Health and safety policies and legislation in general
According to Leviton, Khan and Cotton (2010) maintaining health and safety within any
organization is highly essential to keeping hygiene working environment as well as enhancing
satisfaction level of customers. There are several policies proposed by government which almost
all the organizations require to follow. On the other hand Lèfstedt (2011) stated that, a good
policy on health and safety is highly important for organizations to carry just to protect staff and
members of the public.
There is an UK government body known as HSE which is highly responsible for
enforcing health and safety at work legislations. It also plays an important role in providing
necessary information as well as advice on the health and safety issues. With the help of this
guidance and information firms are able to keep appropriate health and safety at their workplace
and keep their workers satisfied (World Health Organization, 2010). They are responsible for
conducting appropriate research over the effectiveness of regulations as well as other safety
issues. Safety and health policies are specific to each individual organization as it is totally based
on the hazards and risks present in the system. For the same, it is highly essential for
organization to follow systematic hazard identification and risk assessment. There are various
health and safety policies which clearly show the commitment that safety and health legislation
will be complied. There is a website of HSE which contains a wealth of information about
maintaining health and safety at work. It is highly essential for business organizations nowadays
to comply with the various legislations of health and safety (Leviton, Khan and Cotton, 2010).
Health and Safety at Work Act 1974
This act also known HSW and regarded as a main UK healthy and safety legislation
presented under the Act of Parliament (Torres, Bijmolt and Verhoef, 2012). According to this
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act, employers are responsible to ensure health and safety at work of all their employees. It
clearly states that it is highly essential to follow all the legislations related to the health and
welfare of all the workers. As per this act, it is required to go through the safe use, handling and
storage of dangerous substances (Adewuyi and Olowookere, 2010). An employer requires
ensuring proper provisions for adequate training to all the staff and ensuring health and safety for
them. This act also requires maintenance of safe access and egress to the workplace as well as
adequate welfare provisions for staff at work.
Further, for all those employees who work for more than 5 years are eligible for any type
of consultation regarding such policies. An employer must keep and revise a written record of
health and safety policies and they should consult it with employees on such policies (Moodie
and et.al, 2013). Hence, this act clearly states that employers must ensure the health and safety of
all their workers.
Management of Health and Safety at Work Regulations 1999
This act clearly states it is the major responsibility of an employer to assess and manage
risks to all their workers and other as well as which arise from work activities. In order to
manage all these activities, it is highly essential for employer to make all the arrangements. On
the basis of these arrangements, employer can ensure the health and safety at workplace (Marmot
and et.al, 2012). For this, various measures can be made for emergencies as well as adequate
information and training for employees.
Further, appropriate health surveillance may take place whenever required so that an
employee feels safe. Moreover, at the time of any serious injury as well as immediate danger
employee must also notify to the employer (Leviton, Khan and Cotton, 2010).
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995
This act states that any type of incident within the control of premises such as work
related deaths, major injuries as well as work related diseases can be reported to online of
RIDDOR. In addition to this, it can be contacted to the HSC center on the telephone [phone]
9923.
Workplace (Health, Safety and Welfare) Regulations 1992
This act is totally concerned with the working environment and places a duty on
employers to make sure that the whole workplace is safe (Brownson and et.al, 2010). It is the
most effective way on the basis of which safety of workers can be ensured. For the same, it is
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necessary to carry out the suitable tasks being there and take all the regulations and measures to
overcome with the same. There are several aspects of working environment which requires
incorporating appropriate cleaning equipment’s. Further, it also includes lightening, ventilation
work station and seating, falls or falling objects etc. Cai, Jo and Pan (2012) stated that the whole
working environment can be easily maintained by keeping windows and transparent or
translucent doors, gates and walls as well as ability to clean window for the same. Under this act,
all the facilities related to the accommodation for clothing, sanitary conveniences, drinking
water, escalators and moving walkways etc.
The Manual Handling Operations Regulations 1992
This regulation states that employer should avoid the requirements of employees to
undertake any type of manual handling activities which incorporate several risks injuries. Jo and
Na (2012) suggested that at workplace keeping workers safe should be the main motive of the
top management team of workers. For the same, company must ensure to assess the manual
handling risks and identify appropriate solution for the same. With the help of this, they are bale
to assess the risk injuries and easily overcome with the same. However, workers should be
provided any type of work on the basis of individual’s personal characteristics (World Health
Organization, 2010).
The Health and Safety (Display Screen Equipment) Regulations 1992
The main provision of this act states that all those workers who are regular users of
display screen should comply with different legislations. For the same, employers require to
make risk assessment of workstation use by DSE users and reduce all the risks identified
(Granerud and Rocha, 2011). Further, in this regards it is being determines that in order to take
proper health and safety measures for all the workers company can provide the, regular eyesight
tests as well as health and safety information. Moreover, it also demonstrates that they should
have adequate procedures to reduce risks associated with display screen work.
According to Reese (2015) it is regarded as a major security issues and it is being
presented in the Metropolitan K9 Services LTD as they are also responsible for providing
appropriate security services. All these services are associated with the use of computer system
and for the same all employees should be provided appropriate health and safety measures.
Further, by the way of following all these acts and provisions company is able to keep positive
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working environment. Puska and Ståhl (2010) creating positive work culture is highly related
with the employees’ wellbeing and also associated with their health and safety. For the same,
several policies related to the health and safety needs to be followed by company as it affects
their overall work activities.
CSR and health and safety policies in the security industry
According to Mossialos (2010) health is important for work equally work is important for
health. Maintaining both is highly essential for individual as well as productive and successful
business. Most of the businesses nowadays are thriving local communities and the sustainable
economic development for the nation. Eakin, Champoux and MacEachen (2010) argues that
healthy people makes healthy nation. It is the most effective ways to enhance the profit margin
as well as market share of company. However, all the work activities as well as environmental
conditions and substances may cause to long term harm for individuals health. All such type of
risks can be easily managed and prevented with the help of taking some of the most common
steps to identify the sources (Leviton, Khan and Cotton, 2010). For the same, Metropolitan K9
Services LTD provides security services to their customers. With this, it is also essential for them
to maintain health and safety within their workplace as well as enhancing their brand image all
around the world. Hughes and Ferrett (2015) stakeholders may be group or an individual who
perform several important activities of an organization. They are regarded as key source for
enhanced profit margin of company as well as developing positive relations with the same.
According to Vogel (2012) the workplace should be prepare an occupational safety and
health policy program. However, effective safety and health policies need to set a clear direction
for the organization to follow. At the time of providing security services to all customers’
current, security at K9 Security Solutions Ltd are Security Support Services Supporting Devon
Cornwall. Further, they also provide various security solutions to their customers such: user
agreement, privacy policy, community guidelines, cookie policy and copyright Policy (Hohnen
and Hasle, 2011).
According to Dollard and Bakker (2010) there are various corporate and social
responsibilities which helps company in maintaining their positive brand identity. It is form of
corporate self-regulation and functions as self-regulatory mechanism. On the basis of this,
business can monitor the ensure its active compliance with the spirit of law. However,
organizations performance needs to be measured by its Triple Bottom Line contributing to
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building economic, social and environmental capital towards the enhancing societal
sustainability. For the same, any types of significant multiplier impact on sustainable livelihood
creation CSR projects are far more sustainable. Lèfstedt (2011) stated that all CSR programs
basically supports the rural development and also provides education and preventive health. The
entire CSR plan undertaken by Metropolitan K9 Services LTD should be accordance with the
approved CSR plan (Skouloudis, Evangelinos and Moraitis, 2012). The main objective of CSR
policy of this company is to strive for the economic development that positively impacts the
society. Furthermore, it also helps in embracing responsibility for the company’s actions and
encourages a positive impact through its activities on hunger and poverty, communities and
stakeholders (Noonan, 2010).
The main objective of security industry is to deliver high quality services to all their
workers. On the basis of the same, there are various tools related to the health risks which can be
adopted by company in order to provide support for organization and identify and manage all
their risks (Leviton, Khan and Cotton, 2010). However, company is able to generating global
brand equity through corporate social responsibility to key stakeholders. Stakeholders may be
internal as well as external and they should feel satisfied with the existing policies of company.
Murray and Dainty (2013) stated that in order to keep all external stakeholders satisfied such as
government, shareholders etc. it is essential for business firms to follow appropriate CSR
policies. With the help of this, they are able to develop their positive brand identity and also
maintain the effective business relations with these key stakeholders (Bloomrosen and et.al,
2011).
“Case study of health and safety policies of Metropolitan K9 Services LTD and the key
stakeholders”
The present part of literature review includes discussion on health and safety policies of
Metropolitan K9 Services LTD and the key stakeholders. The firm needs to employ health and
safety policy which should cover all the aspects of the organization and be relevant to all
employees. According to case study health and safety policy clearly demonstrate the seriousness
of company with its health and safety responsibilities. However, a sound policy clearly shows the
manner in which organization protects those who could be affected by several harmful activities
related to the health and safety. Company is having their legal duties and obligations around the
health and safety policies. With the same, they keep all their stakeholders satisfied and also
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ensure to comply with the laws of the company. For the same, company must take appropriate
actions to foster the employee health and wellness and prevent them from any type of accidental
hazards. According to case there are various benefits of following and complying with the legal
acts of health and safety measures. It helps Metropolitan K9 Services LTD to integrate all values
throughout the several activities and strategic decisions as well.
This company is basically famous for providing security services to all its customers. On
the basis of same, they must imply with all those laws through which they can also keep security
inside their firm. For the same, the management team visibly demonstrates that risk assessment
should be carried out by them in an appropriate basis. It is the most effective way which helps in
determining how explicit workers need to be following the arrangement sections. It is also
required to bring the policy to the attention of employees so that fairness can be followed.
However, monitoring the policy is still essential and it can be done by the way of carrying out
spot checks or safety inspections using prepared checklists.
Moreover, it is being stated that following health and safety policies are highly essential
to followed by company so that wellbeing can be maintained in an appropriate way. Moreover, it
also helps workers in keeping them satisfied and easily maintaining health and safety at
workplace. Metropolitan K9 Services LTD stands at offering higher level of the security,
practical investigations, protection of life, property as well as resumption of the organization at
an acceptable cost. From the case it has been determined that firm possess expertise in providing
services that is comprised of training and deployment of the security guards, training
investigators as well as carrying out investigations at government as well as corporate levels.
Metropolitan K9 Services LTD is greater beyond the average security organization. The
effectiveness related with the security company to a greater extent depends on the reliability as
well as experience. Such is being met by them by putting all the resources in maintenance of own
higher standards. The business excels in the area of protection for both private as well as
corporate sectors. One of the act that is related with health and safety is Health and Safety at
Work Act 1974. According to the case such is being complied with by the organization in an
effective manner. In accordance with this act employers are responsible to ensure health and
safety at work of all their employees. This clearly defines that it is highly essential to follow all
the legislations related to the health and welfare of all the workers. As per this act, it is required
to go through the safe use, handling and storage of dangerous substances. The health and safety
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legislations are crucial as they are crucial is development of suitable working environment within
the organization. As per the case there are certain other policies as well that can help business in
maintaining health and safety at work place. With the assistance of such the organization can
attain its predetermined targets within specified duration of time in an effective manner.
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CHAPTER 3: RESEARCH METHODOLOGY
This chapter is regarded as most important chapters of any research as it provide right
track to researcher which he needs to follow. In this concern, it is highly essential for researcher
to select most suitable research techniques so that adequate information can be founded.
Research can also be defined as a process which can be examined and gathered from different
sources (Novikov and Novikov, 2013). This section is being carried out researcher in order to
follow the right track as well as appropriateness of the study. With the help of this, researcher
can give proper attention over all the ethics which makes sure that research is of high quality.
Some of the most common research methods acquired by researcher are as follows:
Research Aim
An assessment of CSR policies and in particular health and safety policies of Metropolitan K9
Services LTD, followed by their impact on the key stakeholders and business practices.
Research Objectives
 To critically analyze the health and safety policies and legislation in general
 To identify stakeholders
 To analyze the general CSR and health and safety policies in the security industry
 To evaluate the effect of health and safety policies of Metropolitan K9 Services LTD and
the key stakeholders.
 To provide recommendations where possible for improving CSR policies and
subsequently the health and safety policies of Metropolitan K9 Services LTD.
Research questions
 What are the main CSR policies of Metropolitan K9 Services LTD?
 What are the main health and safety policies of Metropolitan K9 Services LTD?
 What are the major impacts of CSR policies and health and safety policies on the key
stakeholders of the business?
 What are the strategies that need to be followed by Metropolitan K9 Services LTD to
improve their health and safety and CSR policies?
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 What are the major impacts of the health and safety policies and CSR on the key business
practices of Metropolitan K9 Services LTD?
Research Philosophy
It can also be defined as a blueprint of study on the basis of which researcher can follow
the correct path. This method is regarded as a most suitable and effective method on the basis of
which researcher develops a particular study (Gay, Mills and Airasian, 2011). For the same,
Interpretivism and positivism are two most common research philosophies. In the present
research one of the best suitable research philosophies is Interpretivism which helps in
examining the multiple realities. This research technique has been taken into consideration in
order to examine the appropriate knowledge about the CSR policies and health and safety
policies of Metropolitan K9 Services LTD as well as its impact. This philosophy is based on the
qualitative nature of study while on the other hand; positivism philosophy is based on the
hypothesis development. This study does not incorporate any type of hypothesis due to which
interpretivism philosophy is one of the best suitable techniques (Lincoln, 2005). It also makes
sure that accurate assessment of human behavior is obtained from the questionnaire.
Research approach
Approach is said to be the most important method on the basis of which researcher can
generalize the methods and identify most suitable information as per the given subject matter.
Inductive and deductive are two major research approaches which can be applied by researcher
for its effective utilization (Goertz and Mahoney, 2012). Inductive approach helps in
accumulating most suitable data and information as per the given research objectives and
questions. On the other hand, deductive approach is based on the hypothesis development. On
the basis of this strategy researcher can design the research strategy in order to test the
accumulated data. As far as this research concerns, it has been determined that Inductive
approach is one of the most suitable form. It has been taken into consideration as data has been
gathered by questioning the manager about their CSR and health and safety policies. They can
also give better justification about its impact on the stakeholders as well as other business
practices. Moreover, it is being regarded as a best way on the basis of which appropriate
inferences can be frame. Further, inductive research approach helps researcher in conducting
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enquiry in more focused manner (Denscombe, 2012). With the help of this, all the theories
related to the given subject matter can be acquired in positive way.
Research design
By the way of selecting appropriate and most suitable research design researcher can
easily gain better understanding and discretion of the present topic. One of the major objectives
behind incorporating this study is just to decrease the probability and misleading of available
information. Mainly there are different types of research designs which may incorporate into the
study as per the type of research such as: descriptive, experimental, case study, meta-analytic,
etc. Here, as far as this research concerns exploratory research study has been taken into
consideration as it helps in exploring most suitable data about the CSR and health and safety
policies (McBurneys and White, 2009). With the help of this, researcher can present appropriate
research information towards the development of theoretical idea. By the way of selecting this
research design, researcher is able to seek more understanding about the given subject matter.
Data collection
In order to conduct any research it is highly essential to have most suitable information
and data so that proper findings can be made. It is the most essential part of any research which
helps in drawing a most suitable conclusion and develops appropriate results on the basis of this.
For the same, primary as well as secondary are two main data collection sources from where
researcher can gather required information (Creswell, 2013). Mainly there are different ways of
data collection i.e. interview, questionnaire, survey, observation etc. On the other hand,
secondary data can be gathered by the way of online articles, journals, books etc. These sources
are defined as external sources from where data can be founded. As per this current study,
primary and secondary both sources has been taken into consideration just to gather most
suitable information. With these sources researcher can gather entire information as per the given
subject matter. In this concern, primary data has been gathered by the way of incorporating
questionnaire survey while on the other hand secondary data has been collected by the way of
past literature, online articles based on Metropolitan K9 Services LTD etc. (Jackson, 2008).
Further, by the way of framing most suitable questions in the questionnaire survey appropriate
information regarding CSR and health and social policies of Metropolitan K9 Services LTD as
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well it impact on stakeholders can be identified. In this concern, it can be regarded that both
primary and secondary sources helps researcher in gathering effective information.
Sample size
Sampling is regarded as the tool that is being applied for the purpose of examining
particular set of items. Sample is regarded as a smaller unit. Probabilistic and non-probabilistic
are two major sampling techniques on the basis of which sample size gets selected. By the way
of selecting most suitable sample size researcher can draw a valid conclusion as authentic
information can be developed (McMillan and Schumacher, 2014). While considering
probabilistic sampling technique researcher makes use of selection where everyone gets and
equal chance for getting selected. It includes different methods such as simple random sampling,
stratified sampling, cluster sampling and systematic sampling. On contrary, non-probabilistic
sampling technique carry out unequal selection chances. Different type of sampling techniques
incorporates into non probabilistic technique is purposive sampling; convenient sampling, quota
sampling and snowball sampling are the methods (Greener, 2012).
As far as current research entails, simple random sampling technique has been
incorporated. It is regarded as most suitable sampling technique on the basis of which researcher
can randomly select the sample size. Further it grants equal opportunity to all the respondents in
getting chosen as sample for investigation. With the help of using simple radon sampling
technique, 10 managers of Metropolitan K9 Services LTD as they can provide appropriate
response about the impacts of the health and safety policies and CSR on their key business
practices as well as stakeholders. They are responsible for providing valid answers as per their
area of knowledge. In addition to this 20 employees have also been surveyed for the purpose of
gaining suitable outcomes for the present thesis.
Research Type
Selecting right research type is one of the most important parts of methodology section as
it helps researcher in following the correct path of study. For the same, there are mainly two
types of research i.e. qualitative and quantitative research (Traianou, 2012). By the way of going
through the selection of appropriate technique researcher can draw a valid conclusion and frame
most suitable findings. In this regards, qualitative research type presents theoretical information
and for the same different theories are being developed within this. This type of research clearly
defines the particular set of problems. On contrary, quantitative research is based on the
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mathematical interpretation of the data. This research type is totally based on the numerical
forms of analysis (Hussey, 2003). Within this regards, the present study is based on both
qualitative as well as quantitative research type. However, no hypothesis is being developed in
this study.
Data analysis
Following the collection of the data from varied sources next in the series thesis is
comprised of evaluation and data analysis that is being gathered. Data analysis is considered as
the procedure that acts as an aid in creation of application with respect to logical and statistical
tool in an effective manner. This is being conducted for the purpose of condensing, illustrating,
describing and making data evaluation. Through this the researcher can carry out inspection,
transformation and cleaning of data for reaching at a valid outcome. There are basically two
ways on the basis of which data can be analysed i.e. qualitative as well as quantitative. As far as
this research concern data has been gathered from both the primary and secondary (Methods &
Data Analysis, 2013). Here, from both the sources researcher can find out appropriate
information and draw best suitable results. On the basis of this only, researcher is able to develop
and draw a valid conclusion. In this regards, in the present study, qualitative researcher type
helps researcher in making in depth analysis of the study. All its findings can be presented by
using non numeric methods. However, no mathematical interpretation of data can take place in
this type of study. On the other hand, quantitative research type follows the mathematical
interpretation of data under which different techniques can be used by researcher such as
statistical analysis, Ms-Excel etc. (Mangal and Mangal, 2013).
In this regards, as per the nature of present study data has been analysed by the way of
incorporating both the qualitative as well as quantitative technique. Under this, data which has
been gathered from respondents with the help of questionnaire survey has been analysed by the
using thematic analysis as well as graphical representation (Sam, 2011). In this concern, different
themes have been presented to form accurate specification and findings as per the given subject
matter. On the other hand, different graphs have been formulated just to present the percentage
ratio of varied responses. Further, by the way of using both of these techniques researcher can
draw a most suitable findings and develop appropriate findings as well. This acts as an aid in
providing description regarding phenomenon under subject matter.
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Ethical consideration
At the time of conducting any research, researcher needs to follow all the ethical
considerations so that valid conclusion can be drawn. However, there are several ethics which
needs to be followed by researcher (Masotropieri, 2006). It is the only way on the basis of which
researcher can claim that the research has been done with full validity and whatever the sources
have been used are all appropriate. At the time of conducting this research, researcher has
followed all the ethics and guidelines. Prior approval has been taken into consideration at the
time of taking information from managers of Metropolitan K9 Services LTD. They should be
informed about all the reasons behind taking any type of information. Further, they also have
right to withdraw on the basis of which all respondents can withdraw anytime they felt
inappropriate (Jonker and Pennink, 2010). Moreover, it is also essential to gather any type of
information from valid and authentic sources so that high quality research can be maintained. All
the information is being confidential which has been provided by the manager of Metropolitan.
Further, in this regards, it can be determine that all the data which has been gathered by
researcher has been collected from ethical sources without any biasness and personal interest.
Moreover, the confidentiality of respondents has also been maintained and prior approval was
taken before researching on company (Goertz and Mahoney, 2012). It has proven to be very
authentic research as all the data and information presented in the study has been covered by
following all the ethical concerns.
Validity and reliability
Collecting all information from valid sources is regarded as a most important task as
authenticity and quality of whole study is based on the selection of appropriate resources. For the
same, researcher has carried out this research by taking all information from valid and reliable
sources. Within this regards, proper attention has been made over the each aspect of the study
and generalize results have been formed with the same. Validity of study can be presented by it
accuracy, correctness and exactness (McMillan and Schumacher, 2014). In this concern, present
research is valid as per the concern of researcher as information is being gathered from valid and
authentic sources. Moreover, reliability is all about overcoming with the situation of any type of
problem faced by researcher. As far as this research has taken researcher has followed all the
ethics regarding validity and reliability. He has taken all information from valid and authentic
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sources which help in maintaining whole quality of the study and drawing a valid conclusion as
well.
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CHAPTER 4: DATA ANALYSIS
Introduction
The present section of dissertation examines the data and information gathered from both
primary and secondary sources. At this section, the discussion of the various findings and results
of the research is being analyzed. It is a most suitable and appropriate way through which
individual can reach out to the valid conclusion. Data analysis can define as a primary procedure
which is based on the revision and transformation of data so that final decision can be carried
out. For the same, there are mainly two analysis methods i.e. qualitative and quantitative. At the
time of going through the qualitative analysis, the whole attention is paid to justifications given
by the respondents. It does not contain any type of mathematical interpretation of data. On the
contrary, in quantitative assessment of data, numerical evaluation is done so that mathematical
accuracy is obtained in the findings.
As far as this present research concern, both qualitative and quantitative technique
techniques have been taken into consideration. With the help of this, researcher will bring
accurateness to the research findings and provide valid justifications for each identity.
The intention of doing so is that graphical representation of data in percentage form will
bring accurateness to the research findings while the explanation of data in thematic form will
give enlightening and informative details about the subject matter which cannot be presented
through graphs. Employing both the analysis methods is regarded as the best combination for
providing outcomes of the research. For this, managers and employees of Metropolitan K9
Services LTD have been surveyed. By filling questionnaire, they need to provide right and
accurate information about the CSR policies as well health and safety policies of Metropolitan
K9 Services LTD and its impact on the key stakeholders and business practices. In this regards,
qualitative themes will be analyzed by the way of using thematic analysis. On the other hand,
graphical analysis takes place on the basis of quantitative research.
Data analysis and Findings
1) Responses gained from Managers
Theme 1: Metropolitan K9 Services LTD incorporates CSR activities within their
business strategies
Answer choices Responses Frequency
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Yes 50% 5
No 30% 3
Sometimes 20% 2
Yes No Sometimes
0
0.1
0.2
0.3
0.4
0.5
Findings: When managers of Metropolitan K9 Services Ltd have been asked regarding
whether or not the company incorporates CSR activities within their business strategies it has
been gained that out of 10, 5 respondents replied yes. Further 3 managers said no to the
statement. However 2 respondents replied sometimes.
By making evaluation of the responses it has gained that majority of them replied in
affirmative manner. They clearly stated that they usually follow all the corporate self-regulations
and functions as self-regulatory mechanism. It ensures them to follow the active compliance with
the spirit of law. Further, among 10 managers most of them were agree with the statement. From
the above graphical representation it has been analysed that 50% of respondents replied
positively and stated that they incorporate varied CSR activities into their business strategies. On
the other hand, some of them stated that they only sometimes incorporate these CSR activities.
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With the help of this, they stated that they are able to strive for the economic development that
positively impacts the society.
Theme 2: Health and safety policies are followed by Metropolitan K9 Services LTD
Answer choices Responses Frequency
Yes 80% 8
No 20% 2
Yes
No
0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8
Findings: On asking the managers of Metropolitan K9 Services Ltd regarding whether or
not health and safety policies are being followed by the organization it has been gained that out
of 10, 8 respondents replied yes. Further 2 managers said no to the statement. With the help of
above chart it has been clearly identified that company follows varied range of health and safety
policies. It keeps their workers satisfied and also protects their firm from various risks and
hazards. Among 10 managers, 8 of them has given affirmative response and stated that enforce
all health and safety at work legislations. It also plays an important role in providing necessary
information as well as advice on the health and safety issues. With the help of guidance and
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information from health and safety policies firms are able to keep appropriate health and safety
at their workplace and keep their workers satisfied. On the other hand, there were only 2
managers who negatively responded and determined that company does not follow all the health
and safety practices. These practices are having huge impact on the stakeholders and for the
same it is highly essential to follow all these policies.
Theme 3: Major health and safety legislations followed by Metropolitan K9 Services LTD
Answer choices Responses Frequency
Manual handling 10% 1
Electrical safety 30% 3
Reporting of injuries and
Dangerous occurrences
20% 2
Making sure that the
workplace environment is
clean and appropriate for work
40% 4
Manual handling
Electrical safety
Reporting of injuries and
Dangerous occurrences
Making sure that the workplace
environment is clean and ap-
propriate for work
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Findings: When managers of Metropolitan K9 Services Ltd have been asked regarding
major health and safety legislations followed by Metropolitan K9 Services Ltd it has been gained
that out of 10, 1 respondent replied manual handling. Further 3 managers states electrical safety.
On the other hand 2 respondents said reporting of inujuries and dangerous occurrences.
Moreover 4 managers replied Making sure that the workplace environment is clean and
appropriate for work.
At the time of gathering responses from the managers of company it has been founded
that different respondents have shown different understanding when they have been asked about
the varied health and safety legislations followed by their company. The company comply with
various rules such as Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
199, Workplace (Health, Safety and Welfare) Regulations 1992, The Manual Handling
Operations Regulations 1992 etc. Company basically serves the security services to their
customers and with the same, they also ensure to keep their workers safe and secure. By the way
of following this acts they stated that they keep the whole working environment safe. Managers
stated that, all those activities which possess several risk injuries needs to be avoided by
employers to provide it to their employees. In this concern, it has been founded from the above
theme that most of the managers stated that company follows varied range of health and safety
legislations in order to ensure their working environment safe and reduce the several risk injuries
that implies suitable for working.
Theme 4: Focusing on health and safety policies as well as maintaining appropriate
legislations helps company in keeping proper business environment.
Answer choices Responses Frequency
Strongly agree 30% 3
Agree 50% 5
Neutral 10% 1
Disagree 10% 1
Highly Disagree 0 0
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Strongly agree
Agree
Neutral
Disagree
Highly Disagree
Findings: On asking the managers of Metropolitan K9 Services Ltd regarding whether or
not focusing on health and safety policies as well as maintaining appropriate legislations helps
you in keeping proper business environment it has been gained that out of 10, 3 respondents
strongly agree with the view, Further 5 managers agreed with the statement. However 1
resopondents neither agreed nor disagree with the view. On the other hand 1 respondent
disagreed with the statement and none of the manager highly disagreed with the statement.
At the time of gathering varied responses it has been founded that various responses have
been determined. When managers have been asked about the usefulness of health and safety
policies then majority of them were agree that with the help of this, they are able to keep positive
business environment. From the above graphical analysis it has been founded that 50% of
respondents agree that health and safety policies followed by Metropolitan K9 services helps
them in keeping their workers satisfied. It protects them from varied range of risks and harm due
to which they feel safe. In this regards, it can be determines that it is the most prominent ways to
keep positive work environment within an organization. On the other hand, 30% of respondents
were highly agreed with the given statement while 10% of them disagree. In this concern, the
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above theme clearly represent the organization can keep positive work environment by the way
of complying with various health and safety policies.
Theme 5: By following health and safety within workplace security industry can easily keep
hygiene working environment
Answer choices Responses Frequency
Yes 80% 8
No 20% 2
Yes No
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
Findings: When managers of Metropolitan K9 Services Ltd have been asked regarding
whether they are able to maintain hygienic working environment it has been gained that out of
10, 8 respondents replied yes to the view. However 2 managers said no to the statement. There
are various reasons behind incorporating CSR and health and safety policies within an
organization. When managers have been asked about its role then majority of them replied in
affirmative manner and stated that they are able to keep hygiene work environment by following
health and safety policies. From the above graphical representation it has been founded that 80%
of respondents were replied in affirmative manner. They stated that with the help of following all
safety and health policies, company can easily maintain hygiene working environment. On the
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other hand, among 10 managers, 20% of them do not find it important and stated that there are
no benefits associated with the same.
Theme 6: By following health and safety within workplace security industry can enhance
satisfaction level of customers.
Answer choices Responses Frequency
Yes 60% 6
No 10% 1
Sometimes 30% 3
Yes
No
Sometimes
0 0.1 0.2 0.3 0.4 0.5 0.6
Findings: When managers of Metropolitan K9 Services Ltd have been asked regarding
whether or not by following health and safety within workplace security industry can enhance
satisfaction level of customers it has been gained that out of 10, 6 respondents replied yes.
Further 1 managers said no to the statement. However 3 respondents replied sometimes. When
managers have been asked about its role then majority of them replied in affirmative manner and
stated that following health and safety within workplace security industry can enhance
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satisfaction level of customers. If workers feels safe from any type of risk hazards then they
easily feels safe and satisfied. It is the best way to enhance the level of customer satisfaction as
well.
Theme 7: Importance of health and safety policy for Metropolitan K9 Services LTD
Answer choices Responses Frequency
To protect staff and members
of the public
30% 3
To set a clear direction for the
organization to follow
20% 2
To enhance workers
satisfaction
20% 2
Positive response of customers 10% 1
Enhanced brand image of
company
20% 2
To protect staff and members
of the public
To set a clear direction for the
organization to follow
To enhance workers satisfac-
tion
Positive response of cus-
tomers
Enhanced brand image of
company
Findings: At the time of gathering responses from managers it has been founded that
there is a huge importance of health and safety policies within an organization. When managers
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have been asked about its importance then 30% of them stated that they follow all HSC policies
just to protect the staff and members of the public. On the other hand, 20% of them replied that
with the help of following health and safety policies they are able to enhance their brand image
while other 20% stated that enhanced workers satisfaction. With the help of these responses, it is
being determined that it is highly important for organizations to set a clear direction for their firm
which they needs to follow. Among 10 managers, 20% of them stated that setting clear direction
that is directly related to the quality services of firm as well as their positive brand image. On
the other hand 10% replied positive response of customers as important role of health and safety
policy.
Theme 8: Benefits of complying with the legal acts of health and safety measures for
Metropolitan K9 Services LTD.
Answer choices Responses Frequency
To integrate all values 20% 2
To make better strategic
decisions
20% 2
Reducing the harm and risk
associated within organization
30% 3
To maintain the well being of
staff
30% 3
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To integrate all values
To make better strategic
decisions
Reducing the harm and risk
associated within organization
To maintain the well being of
staff
Findings: There are various benefits associated with the use and implementation of legal
acts and health and safety measures taken into consideration. Most of the firms need to follow
various health and safety measures in order to maintain their quality services. When managers
have been asked about the benefits of complying with health and safety measures as well as legal
acts then stated different benefits. From the above bar chart it has been founded that 30% of
managers have stated that company is able to maintain its wellbeing while other 30% of them
replied that they are able to reduce the harm and risks associated with the organization. Further,
it can be determine that Metropolitan K9 Services LTD can easily maintain its wellbeing by
keeping workers safe and recurring harm at workplace.
On the other hand, 20% of them replied that firm can develop better strategies by
complying with all the legal acts. It helps them in keeping their stakeholder satisfied. Lastly,
20% among 10 manager replied that firm is able to integrate all their values by following legal
acts and complying with the health and safety measures. In this regards, the above graph clearly
shows that there are several benefits of following legal acts as well as health and safety
measures.
Theme 9: Major impacts of CSR policies on the key stakeholders of the business
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Answer choices Responses Frequency
Enhanced brand image 30% 2
Increased level of satisfaction 20% 2
Positive business relations 30% 3
Raised sales and revenues 20% 3
Enhanced brand image
Increased level of satisfaction
Positive business relations
Raised sales and revenues
Findings: Managers of Metropolitan K9 Services founded that there is a huge impact of
CSR policies on all its key stakeholders. When they have been asked about all such impacts then
most of them replied that with the help of implementing CSR policies they are able to enhance
their brand image and develop positive brand image in the mind-set of customers. From the
above graphical analysis it has been founded that 30% of respondents agree with the fact and
determines that by the way of following CSR policies they can easily enhance their brand image.
On the other hand, another 30% determines that they can also able to develop positive key
business relations. Further, Metropolitan K9 Services can easily come up with the partnership
with other security industries and enhance their business operations with this. By following CSR
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policies they are able to develop their brand identity and easily generate great revenues with
attaining such partnership. In addition to this, 20% of them stated that company can raise their
sales and revenue and also increase the satisfaction level of customers. Further, the above theme
clearly presented the impacts of CSR policies on the key stakeholders of the business. It has
shown all its positive key points which help firm in maintaining their positive brand identity as
well.
Theme 10: There are various functions within a Metropolitan which needs to be managing
properly.
Findings: When managers have been asked about several functions which they needs to
manage appropriately than most of them replied that they requires following appropriate health
and safety measures. All those functions which need to be managed are fire safety, risk
assessments, first aid, accidental reporting, work equipment’s, hazardous substances, manual
handling and other workplace issues. These are some of the major functions which must take into
consideration by the way of focusing on appropriate policy development and implementation as
well. All these functions can be managed through incorporation of health and safety measures
and following all the legal acts as well.
2) Responses gained from Employees
Theme 1: Health and safety policies is followed within security industry
Answer choices Responses Frequency
Yes 75% 15
No 25% 5
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Yes No
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
Findings: On asking the employees of Metropolitan K9 Services Ltd regarding whether
or not health and safety policies are being followed by the organization it has been gained that
out of 20, 15 respondents replied yes. Further 5 employees said no to the statement. Among 20
employees, 15 of them has given affirmative response and stated that enforce all health and
safety at work legislations. It also plays an important role in providing necessary information as
well as advice on the health and safety issues. With the help of guidance and information from
health and safety policies firms are able to keep appropriate health and safety at their workplace
and keep their workers satisfied. On the other hand, there were only 5 employees who negatively
responded and determined that company does not follow all the health and safety practices.
These practices are having huge impact on the stakeholders and for the same it is highly essential
to follow all these policies.
Theme 2: Major health and safety legislations followed by company
Answer choices Responses Frequency
Manual handling 25% 5
Electrical safety 20% 4
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Reporting of injuries and
Dangerous occurrences
40% 8
Making sure that the
workplace environment is
clean and appropriate for work
15% 3
25%
20% 40%
15%
Manual handling
Electrical safety
Reporting of injuries and
Dangerous occurrences
Making sure that the workplace
environment is clean and ap-
propriate for work
Findings: When employees of Metropolitan K9 Services Ltd have been asked regarding
major health and safety legislations followed by Metropolitan K9 Services Ltd it has been gained
that out of 20, 5 respondent replied manual handling. Further 4 employees states electrical safety.
On the other hand 8 respondents said reporting of inujuries and dangerous occurrences.
Moreover 3 employees replied making sure that the workplace environment is clean and
appropriate for work.
From the analysis it has been determined thatdifferent respondents have shown different
understanding when they have been asked about the varied health and safety legislations
followed by their company. Majority of the respondents believed that reporting of injuries and
dangerous substances is that major health and safety policy followed.
Theme 3: Focusing on health and safety policies as well as maintaining appropriate
legislations helps you in keeping proper business environment
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Answer choices Responses Frequency
Strongly agree 30% 6
Agree 25% 5
Neutral 15% 3
Disagree 10% 2
Highly Disagree 20% 4
30%
25% 15%
10%
20%
Strongly agree
Agree
Neutral
Disagree
Highly Disagree
Findings: On asking the employees of Metropolitan K9 Services Ltd regarding whether
or not focusing on health and safety policies as well as maintaining appropriate legislations helps
you in keeping proper business environment it has been gained that out of 10, 6 respondents
strongly agree with the view, Further 5 employees agreed with the statement. However 3
resopondents neither agreed nor disagree with the view. On the other hand 2 respondents
disagreed with the statement and 4 of the employees highly disagreed with the statement.
When employees have been asked about the usefulness of health and safety policies then
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majority of them were strongly agree that with the help of this, they are able to keep positive
business environment. With this Metropolitan K9 services helps in keeping their workers
satisfied.
Theme 4: Able to maintain a hygienic working environment
Answer choices Responses Frequency
Yes 60% 12
No 40% 8
Yes
No
0 0.1 0.2 0.3 0.4 0.5 0.6
Findings: When employees of Metropolitan K9 Services Ltd have been asked regarding
whether they are able to maintain hygienic working environment it has been gained that out of
20, 12 respondents replied yes to the view. However 8 employees said no to the statement. There
are various reasons behind incorporating CSR and health and safety policies within an
organization. When employees have been asked about its role then majority of them replied in
affirmative manner and stated that they are able to keep hygiene work environment by following
health and safety policies.
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Theme 5: Able to enhance satisfaction level of customers by following health and safety within
workplace
Answer choices Responses Frequency
Yes 50% 10
No 15% 3
Sometimes 35% 7
Yes No Sometimes
0
0.1
0.2
0.3
0.4
0.5
Findings: When employees of Metropolitan K9 Services Ltd have been asked regarding
whether or not by following health and safety within workplace security industry can enhance
satisfaction level of customers it has been gained that out of 20, 10 respondents replied yes.
Further 3 employees said no to the statement. However 7 respondents replied sometimes. When
employees have been asked about its role then majority of them replied in affirmative manner
and stated that following health and safety within workplace security industry can enhance
satisfaction level of customers.
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Theme 6: Importance of health and safety policy for Metropolitan K9 Services LTD
Answer choices Responses Frequency
To protect staff and members
of the public
25% 5
To set a clear direction for the
organization to follow
15% 3
To enhance workers
satisfaction
35% 7
Positive response of customers 15% 3
Enhanced brand image of
company
10% 2
25%
15%
35%
15%
10%
To protect staff and members
of the public
To set a clear direction for the
organization to follow
To enhance workers satisfac-
tion
Positive response of cus-
tomers
Enhanced brand image of
company
Findings: At the time of gathering responses from employees it has been founded that
there is a huge importance of health and safety policies within an organization. When managers
have been asked about its importance then 25% of them stated that they follow all HSC policies
42 | P a g e

just to protect the staff and members of the public. On the other hand, 10% of them replied that
with the help of following health and safety policies they are able to enhance their brand image
while other 35% stated that enhanced workers satisfaction. With the help of these responses, it is
being determined that it is highly important for organizations to set a clear direction for their firm
which they needs to follow. Among 20 employees, 15% of them stated that setting clear
direction that is directly related to the quality services of firm as well as their positive brand
image. On the other hand 15% replied positive response of customers as important role of health
and safety policy.
Theme 7: Importance of following Health and safety procedures
Answer choices Responses Frequency
To integrate all values 25% 5
To make better strategic
decisions
30% 6
Reducing the harm and risk
associated within organization
10% 2
To maintain the well being of
staff
35% 7
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25%
30% 10%
35% To integrate all values
To make better strategic
decisions
Reducing the harm and risk
associated within organization
To maintain the well being of
staff
Findings: There are various benefits associated with the use and implementation of legal
acts and health and safety measures taken into consideration. Most of the firms need to follow
various health and safety measures in order to maintain their quality services. When employees
have been asked about the benefits of complying with health and safety measures as well as legal
acts then stated different benefits. From the above chart it has been founded that 35% of
employees have stated that company is able to maintain its wellbeing while other 10% of them
replied that they are able to reduce the harm and risks associated with the organization. Further,
it can be determine that Metropolitan K9 Services LTD can easily maintain its wellbeing by
keeping workers safe and recurring harm at workplace.
On the other hand, 30% of them replied that firm can develop better strategies by
complying with all the legal acts. It helps them in keeping their stakeholder satisfied. Lastly,
25% among 20 employees replied that firm is able to integrate all their values by following legal
acts and complying with the health and safety measures. In this regards, the above graph clearly
shows that there are several benefits of following legal acts as well as health and safety
measures.
Theme 8: Major impacts of CSR policies on the users of the business
Answer choices Responses Frequency
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Enhanced brand image 15% 3
Increased level of satisfaction 35% 7
Positive business relations 30% 6
Raised sales and revenues 20% 4
Enhanced brand image
Increased level of satisfaction
Positive business relations
Raised sales and revenues
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
Findings: Employees of Metropolitan K9 Services founded that there is a huge impact of
CSR policies on all its key stakeholders. When they have been asked about all such impacts then
most of them replied that with the help of implementing CSR policies they are able to enhance
their brand image and develop positive brand image in the mind-set of customers. From the
above graphical analysis it has been founded that 15% of respondents agree with the fact and
determines that by the way of following CSR policies they can easily enhance their brand image.
On the other hand, another 30% determines that they can also able to develop positive key
business relations. Further, Metropolitan K9 Services can easily come up with the partnership
45 | P a g e

with other security industries and enhance their business operations with this. By following CSR
policies they are able to develop their brand identity and easily generate great revenues with
attaining such partnership. In addition to this, 20% of them stated that company can raise their
sales and revenue and 35% believes increased satisfaction level of customers as impacts of CSR
policies. Further, the above theme clearly presented the impacts of CSR policies on the key
stakeholders of the business. It has shown all its positive key points which help firm in
increasing level of satisfaction.
The main reason due to which company conforms to the health and safety is that
government has introduced some strict guidelines due to which every business is required to
work for the welfare of its staff members. Further, without complying with regulatory guidelines
it is not possible for business to operate efficiently. In case if business does not complies with the
health and safety guidelines then it can have adverse impact on entire organization and
government has right to take strict actions. Apart from this, for effective management of
workforce it is necessary for organization to introduce some health and safety policies within the
workplace. Metropolitan K9 Services LTD has introduced different policies as it is one of the
key motivational factors for employees working in the organization. Through this business
ensures that its policies are in welfare of staff members. Moreover, each and every staff member
works with full motivation as healthy environment is being present and this in turn positively
affects productivity of the company.
Apart from this, time to time new policies are introduced by government which
Metropolitan K9 Services LTD complies with strictly and this leads to effective management of
workforce within the enterprise. The main reason due to which company conforms to health and
safety legislation is due to government laws and motivational factor for staff members. Both
government along with staff members are the key stakeholders for business and if they are not
managed by organization in proper manner then overall productivity of the business is adversely
affected. Presence of health and safety acts as motivational tool because accidents within the
workplace are reduced to extent where employees can safely carry out all the key operations.
Apart from this, when any business does not complies with the health and safety legislation then
it is considered as a type of offense. Safeguarding interest of employees is must and this
contributes in growth of business operating in the market.
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Sometime it is possible that employees are not able to actively participate in the business
affairs as some operations are risky. Due to this basic reason introduction of health and safety
legislation is must so that major challenges within the workplace can be avoided easily.
Metropolitan K9 Services LTD carries out all the operations on wider basis due to which it is
necessary for business to comply with health and safety legislations so that risks present
internally such as accidents etc can be avoided easily. Therefore, with the help of this it can be
clearly stated that considering health and safety acts as source of motivation in case of staff
members and they can easily participate in the business affairs. Apart from this, organization can
easily deal with large number of issues being faced such as decline in motivation of employees
etc. In case if all the employees of business are well aware that safe environment within the
workplace is present then they will prefer to participate in operations of organization on
continuous basis which in turn allows business to gain competitive advantage. So, these can be
regarded as the major reasons due to which Metropolitan K9 Services LTD conforms to the
health and safety legislations.
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CHAPTER 5: CONCLUSION AND RECOMMENDATION
Conclusion
The present study has shown the appropriate understanding as well as importance of
following and complying with the legal acts and health and safety policies. This above presented
information shows that there are various firms these days which are incorporating several CSR
activities within their business strategies. It is regarded as a best ways through which they are
able develop positive business relations by taking several effective strategic decisions. It has
been founded from the literature section that both CSR and health and safety policies effects
several business practices as well as key stakeholders of company. With the help of this,
organization can identify that how safety will be managed within an organization. There are
various functions which need to be managed by company such as fire safety, risk assessments,
first aid, accidental reporting, work equipment’s, hazardous substances, manual handling and
other workplace issues etc. Moreover, it can be stated that, there are various tools related to the
health risks which can be adopted by company in order to provide support for organization and
identify and manage all their risks
In order to overcome with these issues and managing all these functions properly it is
highly essential for business organization to go through the appropriate policy development and
implementation as well. Metropolitan K9 Services LTD (MK9) works closely in partnership and
deliver quality security services to all its customers. In order to maintain this brand identity they
are incorporating several CSR activities and policies within their business firm. It helps them in
raising their business profile by increasing level of customer satisfaction. On the basis of this
only, they can develop positive business relations and develop their positive brand identity as
well.
The whole literature section presents that by incorporating appropriate health and safety
measures Metropolitan K9 Services LTD (MK9) is able to establish a secure and friendly
environment. By the way of following health and safety policies they are able to keep hygiene
working environment as well as enhance satisfaction level of customers. Moreover, there is a UK
government body known as HSE plays an important role as it provides necessary information as
well as advice on the health and safety issues. All the safety and health policies are specific to
each individual organization and based on the hazards and risks present in the system. Further,
some of the most common safety and health legislation followed by different organizations have
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been presented such as: Health and Safety at Work Act 1974, Management of Health and Safety
at Work Regulations 1999, Reporting of Injuries, Diseases and Dangerous Occurrences
Regulations 1995, Workplace (Health, Safety and Welfare) Regulations 1992, The Manual
Handling Operations Regulations 1992, The Health and Safety (Display Screen Equipment)
Regulations 1992. All these policies require to be followed by varied organizations in order to
keep friendly and safe working environment. It has been concluded from the Health and Safety at
Work Act 1974 that employers require to ensure the health and safety at work of all their
employees. For the same, they need to frame legal practices which show that it is required to go
through the safe use, handling and storage of dangerous substances. Moreover, Management of
Health and Safety at Work Regulations 1999 shows that it is also a major responsibility of
management team to find out several risks which arise from work activities. For the same,
employer needs to make several arrangements and take various measures for emergencies as well
as adequate information and training for employees. Further, workplace health, safety and
welfare act concerned with the working environment and place a duty on employers to make sure
that the whole workplace is safe. It also shows that overall working environment needs to be
maintained by keeping windows and transparent or translucent doors, gates and walls as well as
ability to clean window for the same. It has been concluded from the literature section that
Metropolitan K9 Service LTD is responsible for providing appropriate security services. For the
same, they usually follow positive work culture and employees’ wellbeing and also associated
with their health and safety.
In addition to this, it has been concluded that within any security industry CSR, health
and safety policies requires to be follow as health is equally important to work. It is highly
essential for Metropolitan K9 Services LTD to maintain health and safety within their workplace
as well as enhancing their brand image all around the world. There must be some occupational
and health and safety programs needs to be developed. Moreover, it has been founded that
effective safety and health policies need to set a clear direction for the organization to follow.
Some of the most common security solutions provided by company to their customers are user
agreement, privacy policy, community guidelines, cookie policy and copyright Policy.
In addition to this, there are various CSR programs which need to be followed by
company in order to support the rural development and also provides education and preventive
health. By the way of incorporating this policy firm can easily strive for the economic
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development that positively impacts the society. Further, from the above whole literature section
it has been concluded that in order to keep all workers and stakeholders satisfied it is highly
essential for the management team of Metropolitan K9 Services LTD to formulate appropriate
plan to fulfil its safety and health policy. By fulfilling its corporate and social responsibility
company can easily generate its global brand image. Moreover, in order to keep all external
stakeholders satisfied such as government, shareholders etc. it is essential for business firms to
follow appropriate CSR policies.
By following all the health and safety policies Metropolitan is able to keep all their
stakeholders satisfied and also ensure them to comply with the laws of the company. Further, the
analysis section presents some of the major benefits associated with the legal acts and health and
safety policies of company. It has been founded that Metropolitan K9 Services LTD can easily
integrate all values throughout the several activities and strategic decisions as well. Company is
highly famous for providing quality security services to all its customers. For the same, they
require to imply with all those laws through which they can also keep security inside their firm.
Further, company need to keep appropriate monitoring over their policies and it can be done by
the way of carrying out spot checks or safety inspections using prepared checklists. Further, the
finding section clearly incorporate that Metropolitan K9 Services LTD incorporates CSR
activities within their business strategies in order to develop better strategic decision. It also
helps them in framing appropriate business relations and generating positive brand image
worldwide. With CSR activities firm also incorporate various health and safety policies also as it
helps them in keeping their workers satisfied and developing health work environment. It has
been concluded that with the help of appropriate information about the health and safety policies
firms are able to keep appropriate health and safety at their workplace and keep their workers
satisfied. Moreover, it can be determine that health and safety policies followed by Metropolitan
K9 services helps them in keeping their workers satisfied and protecting them from varied range
of risks and harm due to which they feel safe. Moreover, they can also keep hygiene working
environment with the help of following all safety and health policies. Through this, workers feel
satisfied and perform all their tasks effectively. It raises their satisfaction level and helps
company in enhancing their productivity. In this concern, it can be determine that producing
quality services by preventing workers from any type of risk and harm helps organization in
generating huge revenue. Moreover, it has also been identified that there is a huge importance for
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following all such health and safety as well as CSR policies just to protect the staff and members
of the public. It has been founded that policies are able to enhance their brand image and also
helps them in setting clear direction for their firm.
Recommendations for improving CSR policies and subsequently the health and safety policies of
Metropolitan K9 Services LTD
One of the most important tasks for every organization nowadays is to follow appropriate
health and safety policies in order to maintain positive working environment. It is the best way
on the basis of which they can produce quality services and easily enhance their customer base.
For the same, it is highly essential for Metropolitan to follow appropriate and effective health
and safety measures. In this regards, some of the major recommendations which helps company
in improving its CSR and health and safety policies are as follow:
Creating appropriate plan to control workplace hazards: Employers requires to first
finding out all the specific hazards at workplace. For the same, he needs to take all the necessary
steps to eliminate and minimize these hazards. Under this, they can also develop a safety plan
and easily measure the success of its control plan. Moreover, it is being recommended to
company that they need to tell their workers that what they are doing to ensure their safety.
Inspect the workplace: Another most effective and common recommendation which
helps company in improving its health and safety policies is the inspection of workplace. It helps
in keeping regular maintenance of all the equipment’s and tools. It ensures that all these tools are
safe to use and well maintained. All workers need to be properly instructed that how to lift heavy
good without injuring themselves. Proper inspection of the workplace is one of the most effective
ways to maintain and keep the whole workplace safe and also helps in keeping workers safe.
Proper training of employees: In case if there is any potential injury associated with the
job of Metropolitan then there must to be appropriate training for all the employees. It is a
security service industry which also needs to keep safe working environment by the way of
following proper instructions for all its equipment’s use. Supervision of workers is highly
essential as it ensure that workers are entailing all their services in a more effective way and
performing their routine tasks appropriately. Employers will be held liable for the incident which
could have serious injury. For the same, it is highly essential for firm to follow all the legislations
as well as health and safety measures.
Talk regularly with employees: This is another most effective recommendation for
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Metropolitan that they need to go through the regular interaction with their workers. It is the best
suitable way through which they can formulate better CSR strategy with the help of several ideas
and suggestions. In addition to this, management team of MK9 need to meet regularly with their
staff members and discuss several health and safety issues with them. Moreover, company
requires encouraging their staff members to share their ideas about the proper improvement over
the workplace safety. On the basis of these feedbacks appropriate training can be provided to
workers in order to better deal with emergency situations.
Investigate incidents: This type of investigation helps company in taking effective
measures for the next time. In case if injury is not so serious but still proper investigation need to
be taken into consideration. With the help of this step company can easily take several steps to
ensure that such injuries will not recur.
Maintain records: As per the various recommendations for Metropolitan, this is regarded
as another most suitable step which they need to take into consideration. All the first aid
treatment, fire safety equipment’s, incident investigation as well as other training activities
requires to record. By keeping record of these entire activities company can easily identify trends
in unsafe conditions as well as several other work procedures. It is the best way to ensure the
process which is easy to use and maintain appropriate surroundings as well.
Make safety a key part of the business: The last recommendation for improving the
health and safety policies of Metropolitan K9 Services LTD is keeping it as a most effective part
and process. For any successful business it is highly essential to maintaining better customer
service, inventory control as well as financial planning. Within this same concern, an appropriate
commitment towards the health and safety makes good business sense. It develops an appropriate
understanding among individuals to protect themselves and keep them safe.
Further, the above presented whole options clearly represent the most suitable ways on
the basis of which Metropolitan can easily improve its CSR policies and subsequently the health
and safety policies. They can also go through their competitors CSR strategies as it provides
them several better ideas to implement most suitable CSR activities. In this concern, they are
able to attract huge base of customers and keep their stakeholders satisfied. By following all the
above steps company can easily maintain health and safety at workplace.
REFLECTIVE
By the means of carrying out the present thesis I need to learn analytical skills so that it
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helps me to enhance my knowledge and creativity to accomplish the goals. Also, I need to learn
communication skills which helps me to improve my language and interact effectively with other
team members so that set objectives can be attained effectively and efficiently. Furthermore, I
also aim to improve my research skills which assists me to carry out significant research and thus
improve the subject matter. Through this, I can include effective data and findings within my
study and thus improve my research level. Apart from this, I also need to enhance my leadership
ability which assists me to improve effectiveness so that I can lead and direct my team members
in order to bring positive outcomes. Through this, way it helps in attaining business results and
thus goals can be attained. Moreover, I need to improve my motivational skills which helps me
to encourage my team members and obtain effective feedback so that best information can be
gained in order to bring desired results. In addition to this, I also required to improve team
building skill so that different activities can be attained and efficiency of team can be improved.
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APPENDIX
Questionnaire Survey of Managers of Metropolitan K9 Service LTD
1. Job Title (Designation)
2. Do you incorporate Corporate Social Responsibilities (CSR) activities within your
business strategies?
○Yes ○ No ○ Sometimes
3. Do you follow health and safety policies within your security industry?
Yes ○ No
4. What are the major health and safety legislations followed by your company? Please
choose one.
Manual Handling
Electrical Safety
Reporting of Injuries and Dangerous Occurrences
Making sure that the workplace environment is clean and appropriate for work
5. Do you agree that focusing on health and safety policies as well as maintaining
appropriate legislations helps you in keeping proper business environment?
Strongly Agree
Agree
Neutral
Disagree
Highly Disagree
6. Are you able to maintain a hygienic working environment?
○Yes ○No
7. Are you able to enhance satisfaction level of customers by following health and
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safety within workplace?
Yes
No
Sometimes
8. What are the major functions that you need to manage properly? Please list.
9. Why is health and safety policy important for Metropolitan K9 Services LTD? Please
choose one.
To protect staff and members of the public
To set a clear direction for the organization to follow
To enhance workers satisfaction
Positive response of customers
Enhanced brand image of company
10. What are the major benefits of following and complying with the legal acts of health
and safety measures for Metropolitan K9 Services LTD? Please choose one.
To integrate all values
To make better strategic decisions
Reducing the harm and risk associated within organization
To maintain the wellbeing of staff
11. What are the major impacts of CSR policies on the key stakeholders of the business?
Please choose one.
a. Enhanced brand image
b. Increased level of satisfaction of customers
c. Positive business relations
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d. Raised sales and revenues
12. Any other comments you would like to add with regards to CSR at work
Questionnaire Survey of Employees of Metropolitan K9 Service LTD
1. Do you follow health and safety policies within your security industry?
Yes
No
2. What major health and safety legislations followed by your company? Please choose
one.
Manual Handling
Electrical Safety
Reporting of Injuries and Dangerous Occurrences
Making sure that the workplace environment is clean and appropriate for work
3. Do you agree that focusing on health and safety policies as well as maintaining
appropriate legislations helps you in keeping proper business environment?
Strongly Agree
Agree
Neutral
Disagree
Highly Disagree
4. Are you able to maintain a hygienic working environment?
○Yes ○No
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