An Assessment of MK9 Services LTD's CSR and Health & Safety Policies

This dissertation provides a comprehensive assessment of Metropolitan K9 Services LTD's corporate social responsibility (CSR) policies, with a specific focus on health and safety measures and their influence on key stakeholders and business practices. The study begins with an introduction that outlines the importance of CSR and health and safety in today's competitive landscape, emphasizing their impact on stakeholder satisfaction and overall business performance. It explores the various functions requiring proper management, such as fire safety, risk assessments, and hazardous substances. The research aims to analyze MK9 Services LTD's policies, identify stakeholders, and evaluate the effects of health and safety measures. The methodology includes a literature review examining existing health and safety policies and their application in the security industry, followed by a detailed description of the research approach, data collection methods, and ethical considerations. The findings are derived from a survey of 10 managers, which informs the analysis of CSR and health and safety policies' effects. The dissertation concludes with recommendations for enhancing MK9 Services LTD's CSR and health and safety policies, aiming to create a secure, friendly, and hygienic work environment that enhances customer satisfaction and fosters a positive corporate brand image.

DISSERTATION
(An assessment of Metropolitan K9 Services LTD, s corporate social
responsibility policies, focusing on health and safety and their impact
on the key stakeholders and business practices)

ACKNOWLEDGMENT
I would like to give my genuine thanks to my mentor who motivated me and guided my
through the dissertation. Due to his support in the overall study I am able to complete this
research more effectively. They raise my confidence level by answering about all my issues
faced by throughout the dissertation. Special thanks to all my family members as without their
support it would not have been a successful research.

ABSTRACT
Maintaining health and safety within any organization is highly essential to keeping
hygiene working environment as well as enhancing satisfaction level of customers. Both CSR
and health and safety policies effects several business practices as well as key stakeholders of
company. There are various functions which are required to be managed properly such as fire
safety, risk assessments, first aid, accidental reporting, work equipment’s, hazardous substances,
manual handling and other workplace issues. In this regards, the present is based on the
Metropolitan K9 Services LTD (MK9) which works closely in partnership and deliver quality
security services to all its customers through a team of highly trained personnel. Further, effect of
health and safety policies of Metropolitan K9 Services LTD and the key stakeholders is being
determined in this study. Safety and health policies are specific to each individual organization as
it is totally based on the hazards and risks present in the system. For the same, it is highly
essential for organization to follow systematic hazard identification and risk assessment. There
are various health and safety policies which clearly show the commitment that safety and health
legislation will be complied. Moreover, the company is generating global brand equity through
corporate social responsibility to key stakeholders.
Further, this present study clearly shows the effect of health and safety policies of
Metropolitan K9 Services LTD and the key stakeholders. In addition to this, by the way of
framing most suitable questions in the questionnaire survey appropriate information regarding
CSR and health and social policies of Metropolitan K9 Services LTD as well it impact on
stakeholders can be identified. For this, 10 managers of company have been selected. On the
basis of this survey analysis and appropriate findings it has been concluded that CSR and health
and safety policies affects several business practices as well as key stakeholders of company.
With the help of this, organization can identify that how safety will be managed within an
organization. Metropolitan K9 Services LTD (MK9) is able to establish a secure and friendly
environment. By the way of following health and safety policies they are able to keep hygiene
working environment as well as enhance satisfaction level of customers.

TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION....................................................................................................6
Topic................................................................................................................................................6
Introduction..................................................................................................................................6
Research Aim...............................................................................................................................7
Research Objectives.....................................................................................................................7
Research questions.......................................................................................................................7
Rationale of study .......................................................................................................................8
Dissertation structure ..................................................................................................................8
CHAPTER 2: LITERATURE REVIEW.......................................................................................10
Health and safety policies and legislation in general.................................................................10
CSR and health and safety policies in the security industry......................................................13
“Case study of health and safety policies of Metropolitan K9 Services LTD and the key
stakeholders”..............................................................................................................................14
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................17
Research Aim.............................................................................................................................17
Research Objectives...................................................................................................................17
Research questions.....................................................................................................................17
Research Philosophy .................................................................................................................18
Research approach.....................................................................................................................18
Research design.........................................................................................................................19
Data collection...........................................................................................................................19
Sample size................................................................................................................................20
Research Type ...........................................................................................................................20
Data analysis..............................................................................................................................21
Ethical consideration..................................................................................................................23
Validity and reliability ..............................................................................................................23

CHAPTER 4: DATA ANALYSIS................................................................................................25
Introduction................................................................................................................................25
Data analysis and Findings........................................................................................................25
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................47
Conclusion ................................................................................................................................47
Recommendations for improving CSR policies and subsequently the health and safety policies
of Metropolitan K9 Services LTD.............................................................................................50
REFLECTIVE ...............................................................................................................................51
REFERENCES..............................................................................................................................53
Appendix .......................................................................................................................................56

CHAPTER 1: INTRODUCTION
TOPIC
An assessment of Metropolitan K9 Services LTD, s corporate social responsibility policies,
focusing on health and safety and their impact on the key stakeholders and business practices
Introduction
In today’s highly globalized world and increasing competition it is becoming their first
responsibility to keep their stakeholders satisfied. They play a most important role in maintaining
smooth business practices and enhancing growth of company (Noonan, 2010). For the same,
majority of firms are incorporating several CSR activities within their business strategies. On the
basis of this, they can reach out to more number of customers and keeps them satisfied.
However, focusing on health and safety policies as well as maintaining appropriate legislations
helps company in keeping proper business environment. Both CSR and health and safety policies
effects several business practices as well as key stakeholders of company. According to Cai, Jo
and Pan (2012) health and safety policies can be define as and statement which details how
safety will be managed within an organization. It also represents the organization’s commitment
towards it and also gives appropriate detailing about where responsibilities are allocated. There
are various functions which are required to be managed properly such as fire safety, risk
assessments, first aid, accidental reporting, work equipment’s, hazardous substances, manual
handling and other workplace issues (Adewuyi and Olowookere, 2010). All of these issues can
be easily handled by the way of focusing on appropriate policy development and implementation
as well.
In this concern, the present study is based on the Metropolitan K9 Services LTD (MK9)
Company which is situated in the heart of London. They want to be a market leader within the
retail and commercial sector as well. This company is one of the premier leading independent
providers of security services. MK9 works closely in partnership and deliver quality security
services to all its customers through a team of highly trained personnel. All of them work as a
part of team in order to establish a secure and friendly environment. The management team of
metropolitan mainly focuses on central monitoring system on the basis of which communication
will flow appropriately.
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The present study gives brief description and appropriate understanding about the various
policies of company such as health and safety as well as other CSR policies. Here, researcher can
carry out proper research to conduct and appropriate analysis over the satisfaction level of
stakeholders of MK9. Further, effect of health and safety policies of Metropolitan K9 Services
LTD and the key stakeholders is being determined in this study.
Research Aim
An assessment of CSR policies and in particular health and safety policies of Metropolitan K9
Services LTD, followed by their impact on the key stakeholders and business practices.
Research Objectives
 To critically analyze the health and safety policies and legislation in general
 To identify stakeholders
 To analyze the general CSR and health and safety policies in the security industry
 To evaluate the effect of health and safety policies of Metropolitan K9 Services LTD and
the key stakeholders.
 To provide recommendations where possible for improving CSR policies and
subsequently the health and safety policies of Metropolitan K9 Services LTD.
Research questions
 What are the main CSR policies of Metropolitan K9 Services LTD?
 What are the main health and safety policies of Metropolitan K9 Services LTD?
 What are the major impacts of CSR policies and health and safety policies on the key
stakeholders of the business?
 What are the strategies that need to be followed by Metropolitan K9 Services LTD to
improve their health and safety and CSR policies?
 What are the major impacts of the health and safety policies and CSR on the key business
practices of Metropolitan K9 Services LTD?
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Rationale of study
At the time of conducting any research it is essential to carry out appropriate information
over the specific issues related to the present subject matter. Effective policy development is
becoming one of the common concerns of any organization. However, following better health
and safety policies helps company in keeping workers satisfied and maintaining healthy working
environment as well. One of the major issues faced by Metropolitan K9 Services LTD is interest
conflict. It presents different areas of interests of various stakeholders. Shareholders do not need
health and safety but company usually considers this as an important factor for their workers. It
creates a level of conflict due to which satisfaction level of stakeholders decrease.
In this present study, another major research issue regarded as keeping all the
stakeholders satisfied and maintaining appropriate corporate brand image globally. It is
becoming major issue for all the organization these days due to the increasing and rapid growth
of competition. Here, this study presents the information regarding the various effective
developments of policies such as CSR as well as health and safety. There are several legislation
requires by the employer to protect the health and safety of their employees in the workplace.
However, it is becoming major concerns of every organization and also regarded as a major issue
to develop effective policies for all their workers.
Dissertation structure
At the time of conducting any research it is highly essential for researcher to go through
the sequential progress of the different chapters. In this thesis, all chapters are interconnected
with each other and proceed with the completion of previous chapters. The structure of research
is as follows:
Chapter 1: Introduction this is regarded as an initial chapters of any research in which
researcher can find an overview of the research topic. This chapter consists of research aim and
objectives on the basis of which whole study takes place. Further, it also covers a brief synopsis
of the rationale of the study as well as its significance.
Chapter 2: Literature Review this is next chapter of the study takes place after framing
proper objectives of the study. Here, information is being presented by the past studies done of
the similar topics as well work done by other researchers on this subject matter. Further, several
academic journals, books and online reference materials have been reviewed in order to compile
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this section. It is regarded as most important chapters of the study as it helps researcher in filling
the past gaps of the study.
Chapter 3: Research Methodology this is another most important sections which clearly
presents the different methodologies that have been applied for gathering information and
analyzing it. On the basis of appropriate selection of data collection and analysis technique
researcher is able to frame suitable findings for the same.
Chapter 4: Data Analysis & Findings After selecting the primary and secondary analysis
technique, the whole data collected from the selected respondents is being analyzed in this
section of the report. It involves the assessment of results by the way of framing different
inferences and themes as well.
Chapter 5: Conclusions & Recommendations it is considered as final chapters of any
study which contains the several conclusions drawn from the findings of the research. In addition
to this, there are various recommendations also suggested for improving CSR policies and
subsequently the health and safety policies of Metropolitan K9 Services LTD
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CHAPTER 2: LITERATURE REVIEW
This is regarded as most important sections of any study as it helps researcher in
identifying all the past gaps of study. There are several researchers who have presented different
information related to the present subject matter. Under this section, different theories can be
generated as per the understanding of author. Critical analysis will be done on the basis of past
information on the same topic. In this present study, this section will help in enhancing
appropriate knowledge about the various health and safety policies and legislation in general as
well as effect of these policies on Metropolitan K9 Services LTD and the key stakeholders.
Health and safety policies and legislation in general
According to Leviton, Khan and Cotton (2010) maintaining health and safety within any
organization is highly essential to keeping hygiene working environment as well as enhancing
satisfaction level of customers. There are several policies proposed by government which almost
all the organizations require to follow. On the other hand Lèfstedt (2011) stated that, a good
policy on health and safety is highly important for organizations to carry just to protect staff and
members of the public.
There is an UK government body known as HSE which is highly responsible for
enforcing health and safety at work legislations. It also plays an important role in providing
necessary information as well as advice on the health and safety issues. With the help of this
guidance and information firms are able to keep appropriate health and safety at their workplace
and keep their workers satisfied (World Health Organization, 2010). They are responsible for
conducting appropriate research over the effectiveness of regulations as well as other safety
issues. Safety and health policies are specific to each individual organization as it is totally based
on the hazards and risks present in the system. For the same, it is highly essential for
organization to follow systematic hazard identification and risk assessment. There are various
health and safety policies which clearly show the commitment that safety and health legislation
will be complied. There is a website of HSE which contains a wealth of information about
maintaining health and safety at work. It is highly essential for business organizations nowadays
to comply with the various legislations of health and safety (Leviton, Khan and Cotton, 2010).
Health and Safety at Work Act 1974
This act also known HSW and regarded as a main UK healthy and safety legislation
presented under the Act of Parliament (Torres, Bijmolt and Verhoef, 2012). According to this
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act, employers are responsible to ensure health and safety at work of all their employees. It
clearly states that it is highly essential to follow all the legislations related to the health and
welfare of all the workers. As per this act, it is required to go through the safe use, handling and
storage of dangerous substances (Adewuyi and Olowookere, 2010). An employer requires
ensuring proper provisions for adequate training to all the staff and ensuring health and safety for
them. This act also requires maintenance of safe access and egress to the workplace as well as
adequate welfare provisions for staff at work.
Further, for all those employees who work for more than 5 years are eligible for any type
of consultation regarding such policies. An employer must keep and revise a written record of
health and safety policies and they should consult it with employees on such policies (Moodie
and et.al, 2013). Hence, this act clearly states that employers must ensure the health and safety of
all their workers.
Management of Health and Safety at Work Regulations 1999
This act clearly states it is the major responsibility of an employer to assess and manage
risks to all their workers and other as well as which arise from work activities. In order to
manage all these activities, it is highly essential for employer to make all the arrangements. On
the basis of these arrangements, employer can ensure the health and safety at workplace (Marmot
and et.al, 2012). For this, various measures can be made for emergencies as well as adequate
information and training for employees.
Further, appropriate health surveillance may take place whenever required so that an
employee feels safe. Moreover, at the time of any serious injury as well as immediate danger
employee must also notify to the employer (Leviton, Khan and Cotton, 2010).
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995
This act states that any type of incident within the control of premises such as work
related deaths, major injuries as well as work related diseases can be reported to online of
RIDDOR. In addition to this, it can be contacted to the HSC center on the telephone [phone]
9923.
Workplace (Health, Safety and Welfare) Regulations 1992
This act is totally concerned with the working environment and places a duty on
employers to make sure that the whole workplace is safe (Brownson and et.al, 2010). It is the
most effective way on the basis of which safety of workers can be ensured. For the same, it is
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necessary to carry out the suitable tasks being there and take all the regulations and measures to
overcome with the same. There are several aspects of working environment which requires
incorporating appropriate cleaning equipment’s. Further, it also includes lightening, ventilation
work station and seating, falls or falling objects etc. Cai, Jo and Pan (2012) stated that the whole
working environment can be easily maintained by keeping windows and transparent or
translucent doors, gates and walls as well as ability to clean window for the same. Under this act,
all the facilities related to the accommodation for clothing, sanitary conveniences, drinking
water, escalators and moving walkways etc.
The Manual Handling Operations Regulations 1992
This regulation states that employer should avoid the requirements of employees to
undertake any type of manual handling activities which incorporate several risks injuries. Jo and
Na (2012) suggested that at workplace keeping workers safe should be the main motive of the
top management team of workers. For the same, company must ensure to assess the manual
handling risks and identify appropriate solution for the same. With the help of this, they are bale
to assess the risk injuries and easily overcome with the same. However, workers should be
provided any type of work on the basis of individual’s personal characteristics (World Health
Organization, 2010).
The Health and Safety (Display Screen Equipment) Regulations 1992
The main provision of this act states that all those workers who are regular users of
display screen should comply with different legislations. For the same, employers require to
make risk assessment of workstation use by DSE users and reduce all the risks identified
(Granerud and Rocha, 2011). Further, in this regards it is being determines that in order to take
proper health and safety measures for all the workers company can provide the, regular eyesight
tests as well as health and safety information. Moreover, it also demonstrates that they should
have adequate procedures to reduce risks associated with display screen work.
According to Reese (2015) it is regarded as a major security issues and it is being
presented in the Metropolitan K9 Services LTD as they are also responsible for providing
appropriate security services. All these services are associated with the use of computer system
and for the same all employees should be provided appropriate health and safety measures.
Further, by the way of following all these acts and provisions company is able to keep positive
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