MMH356 - Change Management: PTV Progress Report, Tri 1 2019

This report, prepared for the MMH356 Change Management course, analyzes Public Transport Victoria (PTV). It begins with an organizational profile of PTV, detailing its role in coordinating public transport in Victoria. The report then defines key change management concepts such as change as a process, environmental forces, intervention, and implementation. Two specific interventions implemented by PTV, Myki Privacy Policy and Freedom of Information, are examined, including their features, goals, and categorization based on MMH356 intervention typologies. Finally, the Harvard diagnostic model is applied to the first intervention, discussing its relevance in understanding stakeholder interests, HR strategy, outcomes, and situational interest within PTV. The report concludes with a list of references used.

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MMH356 Progress Report, Tri 1 2019
1. Organisation profile: According to Smartrail world (2018), Public Transport
Victoria (PTV) is responsible for providing and coordinating deals in Public
transport for Victoria and goes under the Department of transportation. The centre
exercises association which includes overseeing open transport establishment and
administration understandings, overseeing system uprightness, executing system
changes, and conveying client centred traveller administrations. It also brings
agencies together from port to fisheries by providing the infrastructure. Its main
aim is to integrate the transport network so everyone’s journey can be safer with the
help of the department of transport it brings transport integration act to life (PTV
2019).
2. Glossary of key change management concepts:
Term Definition or Explanation
a. change as a process Planning and implementing changes in an organization in such a
way that it increases employee involvement and decreases the
cost of organization simultaneously (Smartrail world, 2018).
b. environmental forces The factor outside the organization which affects the working of
organization such as demography and natural forces (Smartrail
world, 2018).
c. intervention Armstrong and Fukami (2009) an intervention is a combination

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of program and strategies designed to change behaviour among
individual or the entire population. Such as educational
programmes, policies, environment or a health campaign.
d. implementation Execution of a method, plan, idea or strategy to implement
change for something with a positive outcome (Smartrail world,
2018).
3. Interventions: Myki Privacy Policy which has already been implemented at PTV.
First Intervention
a. MYKI
b. The necessary information is collected for the operation of the ticketing system and
deals with complains and queries of customers regarding ticketing and promotions (NTT
Data, N.d.).
c. Typology #3: Interventions based on managerial approach: Personal data is just held
until it is vital for operational purposes, or required by law. When the information is not
required for client administration or legal reasons, it will be unaltered - straightforwardly
for motivations behind transport arranging the de-distinguished data can be utilized
inconclusively (PTV, 2018).
Second Intervention
a. Freedom of Information

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b. The Freedom of Information Act (FOI) Act, it provides the lawful ideal to get to reports
with PTV. There are a few exceptions recorded on this page. You can likewise request that
we adjust or evacuate the wrong or deluding data (PTV, 2019).
c. MMH356 intervention Typology #3: Interventions based on managerial approach: PTV
is a subsidiary that comes under the Transport Integration Act 2010. The organization
manages and coordinates train, tram & bus services. The organization also provides
information related to its services (Cowie, 2019).
4. Diagnostic model:
a. The most appropriate model for diagnosing this intervention is the Harvard model.
b. Harvard model deals with stakeholder’s interests, HR strategy, HR outcome, Long term
consequences and situational interest (Petit, 2012).
c. The Harvard model acknowledges the presence of various partners inside the organization.
The partners consist of stakeholder’s interests, the strategy used by the organization, the
outcome of the stagey used is a long term consequence of the strategy and situational interest.
This model underscores more on the human/delicate side of HRM. Using this method PTV will
be able to find out the required changes in the functionality of organization and can make
changes in their strategy which would benefit in the long term, This function enables current
situation analysis which keeps on changing time to time so is their outcome and approach can
be improved (Hayes, 2018).

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Q1: …85...
Q2: …118.
Q3: 167
Q4: …125
TOTAL: …495…

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References/Bibliography:
Smartrail world (2018), Interview, 5 Minutes with Rishi Dutta, CIO at Public Transport
Victoria, Available 23 March 2019 from https://www.smartrailworld.com/5-minutes-with-
rishi-dutta-cio-public-transport-victoria
NTT Data (N.d.), Public Transportation Embraces Smart Card Technology, Available 23
March 2019 from https://in.nttdata.com/en/case-studies/public-transportation-victoria,
PTV (N.d.), Legal and policies, Available 23 March 2019 from:
https://www.ptv.vic.gov.au/footer/legal-and-policies/freedom-of-information/
Public Transport Victoria 2018, Transport for Victoria, retrieved 8 March 2019,
https://www.ptv.vic.gov.au/assets/default‐site/279bdb441f/PTV‐Annual‐Report‐2017‐18‐
accessibleversion.pdf.
Academic references:
John Hayes (2018), The Theory and Practice of Change Management 5th (edn), Palgrave
Macmillan Houndmills, Basingstoke, Hampshire.
Petit, L 2012, The Theory and Practice of “Analysis of Demand”, in N M. Ashkanasy, C. E.J.
Härtel, W.J. Zerbe (eds), Experiencing and Managing Emotions in the Workplace (Research
on Emotion in Organizations, Volume 8, Emerald Group Publishing Limited, Available 23
March 2019 from https://www.emeraldinsight.com/doi/abs/10.1108/S1746-
9791%282012%290000008009
Cowie, T 2019 ‘Modern myki miracle: Android users give thumbs up to mobile payment
trial’TheAge6February, retrieved8March2019,
https://www.theage.com.au/national/victoria/modernmyki‐miracle‐android‐users‐give‐
thumbs‐up‐to‐mobile‐payment‐trial‐20190205‐p50vtz.html

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Armstrong, S. J. and Fukami C. V, 2009, The sage handbook of management learning,
Education and development, 8th edn, Banglore, India. Available 23 March 2019 from
https://books.google.co.in/books?
hl=en&lr=&id=Om3nZSDGKNUC&oi=fnd&pg=PA42&dq=holistic+approach+in+organizat
ional+behavior&ots=vsgtXsK9pd&sig=wXynYJjgFqZ2Ma-
NsBgSJWwKSuw#v=onepage&q=holistic%20approach%20in%20organizational
%20behavior&f=false
References/Bibliography
Armstrong SJ & Fukami CV (eds) 2009, The sage handbook of management learning,
Education and development retrieved 23 Mach 2019, Ebook Library database.
https://books.google.co.in/books?
hl=en&lr=&id=Om3nZSDGKNUC&oi=fnd&pg=PA42&dq=holistic+approach+in+organizat
ional+behavior&ots=vsgtXsK9pd&sig=wXynYJjgFqZ2Ma-
NsBgSJWwKSuw#v=onepage&q=holistic%20approach%20in%20organizational
%20behavior&f=false
Smart rail world (2018), Interview, SmartRail World, Australia, 14 September
https://www.smartrailworld.com/5-minutes-with-rishi-dutta-cio-public-transport-victoria