MNG00785 Project Management Report: Bendigo Bank University Project

This project report outlines the creation of a Bendigo Bank unit within a university building, covering project management aspects from initiation to closure. It includes a Work Breakdown Structure (WBS) that divides the project into manageable tasks, a RACI chart defining team responsibilities, Gantt and AoN schedules for project timelines, and resource leveling to address overloads. The report details the project budget, progress reporting using timelines and Earned Value Management (EVM), risk and change management strategies, stakeholder identification and communication plans, and project closure procedures. It also includes transition plans, procurement closure, knowledge management, lessons learned, and customer feedback mechanisms, providing a comprehensive overview of the project's planning, execution, and control phases. Desklib offers a range of similar solved assignments and past papers for students.

Creating a Bendigo bank in the University Building.
1932 MNG00785
Project management
Task 2: Assessment 2
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Contents
Introduction...........................................................................................................................................1
WBS.......................................................................................................................................................1
RACI Chart.............................................................................................................................................4
Schedule 1 – Gantt.................................................................................................................................6
Schedule 2 – AoN...................................................................................................................................6
Resource overloads...............................................................................................................................7
Resource Levelling.............................................................................................................................9
Budget...................................................................................................................................................9
Progress Reporting (Timelines)............................................................................................................12
Progress Reporting (EVM)...................................................................................................................13
Risk Management................................................................................................................................16
Change Management..........................................................................................................................16
Stakeholder identification & communication......................................................................................18
Project Closure....................................................................................................................................18
Transition plan.................................................................................................................................20
Close procurements (pp. 424-425)..................................................................................................21
Knowledge management.................................................................................................................21
Lesson learned.................................................................................................................................22
Customer feedback..........................................................................................................................23
References...........................................................................................................................................25
Appendices..........................................................................................................................................26
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Introduction
Bendingo Bank is a community bank that ties up with universities to take care of their banking needs
and provides services to the staff, students, and alumni of concerned university. The profits obtained
by the bank from its operations are put back into the community projects to benefit the university.
The services provided by the bank to the university include opening bank account, securing loan, and
insurance (Bendigo and Adelaide Bank Limited, 2018). The current project involves devolvement of
an internet unit in the University building for Bendingo Bank. This document is a project created for
this new establishment at the University. The report includes a Work Break Down structure of the
project outlining the major project tasks, RACI chart identifying responsibilities of teams, scheduling
options, progress reporting, risk management, change management, stakeholder management, and
project closure documentation.
WBS
The figure below shows the Work Break Down structure of the project of Bedingo bank development
at the university. A WBS is created to divide the project into tasks and sub-tasks until the level
smallest work units are identified that are not overlapping and thus, can be completed
simultaneously using different project resources. WBS divides the Bedingo bank project into a
project charter, business case, project development and project implementation. Creation of the
Project Charter would be the first thing to do which would involve identification of scope, time,
budget, and risks based on which the project would be proposed. The project owner who would be
from the university would approve this charter. The signing of the charter would mark the beginning
of the project. Before actual development is carried out, a business case would be prepared with risk
register, which would be approved by the executives. The development phase would consist of
execution of project and procurement of the needed resources to be able to complete the
implementation process. Project execution would involve planning, designing, community
engagement plan, building and approval of contracts. Procurement is done for administrator
resources and procurement contractor would be hired (Basu, 2005).
A schedule and project budget would be developed during the development phase. In the
implementation phase, the construction would be carried out at the university premises to
accommodate the Bedingo bank. It would involve understanding and communicating with major
stakeholders of the project, construction of the bank unit, and office setup at the University for the
Bank. Once the construction and set up is completed, the project closure documentation would be
completed and the project would be handed over by the contractor to the project owner. The
project owner would accept the deliverables marked by a signature on the project closure
documents as completed and accepted.
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The table below expands upon the WBS of the project of construction of Bendigo Bank in University
and identifies the milestones and project activity durations. The project is expected to take 995 days
for completion after it was started on 2nd April 2018 with identification of the scope for creating the
project charter. The project durations are proposed based on an earlier Bendingo bank
establishment project, which was completed between 2007 and 2008. The final project handover
would be done by 15 May 2020 and the final sign off would be taken on 15th June 2020 (Bendingo
Bank, 2008).
WBS Task Name Duration Start Finish Predece
ssors
1 Bendigo bank in University 499 days Mon 30-04-18 Thu 26-03-20
1.1 Project Charter 197 days Mon 30-04-18 Tue 29-01-19
1.1.1 objectives and Scope 29 days Mon 30-04-18 Thu 07-06-18
1.1.2 Time, Budget, and Risks 140 days Mon 30-04-18 Fri 09-11-18
1.1.3 Proposal development 27 days Mon 12-11-18 Tue 18-12-18 3,4
1.1.4 Charter Sign-off 30 days Wed 19-12-18 Tue 29-01-19 5
1.1.5 milestone completed 0 days Tue 29-01-19 Tue 29-01-19 6
1.2 Business Case 55 days Wed 30-01-19 Tue 16-04-19
1.2.1 Risk Register 40 days Wed 30-01-19 Tue 26-03-19 7
1.2.2 Executives Approval 15 days Wed 27-03-19 Tue 16-04-19 9
1.2.3 Milestone 1 Achieved 0 days Tue 16-04-19 Tue 16-04-19 10
1.3 Development Phase 172 days Wed 17-04-19 Thu 12-12-19
1.3.1 Project Execution Phase 127 days Wed 17-04-19 Thu 10-10-19
1.3.1.1 Project Planning 25 days Wed 17-04-19 Tue 21-05-19 11
1.3.1.2 Design 30 days Wed 22-05-19 Tue 02-07-19 14
1.3.1.3 Community Engagement 27 days Wed 03-07-19 Thu 08-08-19 15
1.3.1.4 preliminary Design 35 days Fri 09-08-19 Thu 26-09-19 16
1.3.1.5 Detailed Design 35 days Fri 09-08-19 Thu 26-09-19 16
1.3.1.6 Contracts and Approval and 10 days Fri 27-09-19 Thu 10-10-19 17,18
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1.3.1.7 Milestone 2 Achieved 0 days Thu 10-10-19 Thu 10-10-19 19
1.3.2 Procurement 45 days Fri 11-10-19 Thu 12-12-19
1.3.2.1 Administrator Engagement 10 days Fri 11-10-19 Thu 24-10-19 20
1.3.2.2 Procurement contractor 15 days Fri 25-10-19 Thu 14-11-19 22
1.3.2.3 Final schedule and Budget 20 days Fri 15-11-19 Thu 12-12-19 23
1.3.2.4 Milestone 3 Achieved 0 days Thu 12-12-19 Thu 12-12-19 24
1.4 Implementation Phase 46 days Fri 13-12-19 Fri 14-02-20
1.4.1 Implementation of the Construction 1 day Fri 13-12-19 Fri 13-12-19 25
1.4.2 stakeholders role 15 days Mon 16-12-19 Fri 03-01-20 27
1.4.3 stakeholders communication 25 days Mon 06-01-20 Fri 07-02-20 28
1.4.4 Constructions 22 days Mon 06-01-20 Tue 04-02-20 28
1.4.5 official startup 5 days Mon 10-02-20 Fri 14-02-20 29,30
1.4.6 Milestone 4 Achieved 0 days Fri 14-02-20 Fri 14-02-20 31
1.5 Project Finalization 29 days Mon 17-02-20 Thu 26-03-20
1.5.1 project handover 7 days Mon 17-02-20 Tue 25-02-20 32
1.5.2 Documentation Completed 10 days Wed 26-02-20 Tue 10-03-20 34
1.5.3 Signatures on paper 12 days Wed 11-03-20 Thu 26-03-20 35
1.5.4 Milestone 5 Achieved 0 days Thu 26-03-20 Thu 26-03-20 36
RACI Chart
RACI chart is a matrix that identifies major project activities and assigns decision-making authorities
for them. It identifies the roles of every team member on a project and clarifies if the roles can be
assigned with a responsibility, accountability, or consulting role and if they only needed to be kept
informed about the project. A RACI (responsibility, accountability, consulting, and Information) chart
has been prepared for the current project of Bendingo bank development at the university stating
the major roles of the project and assigning them required authorities for the project tasks identified
in eh WBS chart (Bisk, 2018).
WBS Task Name Sponsor Project
Manager
Construction
Manager
University
Head
1.1.1 objectives and Scope C, I A, R I I
1.1.2 Time, Budget, and Risks I A, R C, I C, I
1.1.3 Proposal development I A, R I C, I
1.1.4 Charter Sign-off I, R A, R I A, C
1.2.1 Risk Register I A, R C, I I
1.2.2 Executives Approval I, A A, R C, I R, I
1.3.1.1 Project Planning I A, R I I
1.3.1.2 Design I A, R, C R, C, I I
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1.3.1.3 Community Engagement I A, R C, I C, I
1.3.1.4 preliminary Design I A, R, C R, C, I I
1.3.1.5 Detailed Design I A, R, I R, C, I I
1.3.1.6 Contracts and Approval and I A, R C, I R, C, I
1.3.2.1 Administrator Engagement I, C A, R I R, I
1.3.2.2 Procurement contractor I A, R I I
1.3.2.3 Final schedule and Budget I, R, C A, R I R, I
1.4.1.1 stakeholders role I A, R I I
1.4.1.2 stakeholders communication I A, R I C, I
1.4.1.3 Constructions I A, R R, I I
1.4.1.4 official startup I A, R R, I I
1.4.2.1 project handover I A, R I C, I
1.4.2.2 Documentation Completed A. I A, R I C, R, I
1.4.2.3 Signatures on paper I
A, R
I, C
R, C, I
(Caltrans,
2007)
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Schedule 1 – Gantt
The table below shows identifies the duration for each project activities defined in the WBS with the
explanation on why the duration have been chosen so. Most duration estimates are defined based
on the experiences gained from a previous similar development project with consideration of
differences in resources, technologies, budget, and project size (The Goodheart-Willcox Co., Inc.,
2015).
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Schedule 2 – AoN
The schedule below identifies the early start and early finish times for each project activity using a
critical path method. With this, the project manager can identify the critical path, which is the
longest time a project can take while safely completing it.
(Caltrans, 2007)
Resource overloads
The figure below shows the resources overloading as would be observed on the current project
resources in Appendices.
Figure Gantt chart representing overload
Resource Levelling
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Figure: gantt chart representing levelling
Budget
After Levelling, the budget of the project would be $673,440. The table below shows how this
budget would be distributed among the WBS tasks for project completion.
Task Name Duration Start Finish Predecess
ors
Resource
Names
Cost
Bendigo bank in University 563 days Mon 30-04-18 Wed 24-06-20 $6,73,440.00
Project Charter 226 days Mon 30-04-18 Mon 11-03-19 $2,12,640.00
objectives and Scope 29 days Mon 12-11-18 Thu 20-12-18 Project
manager
$27,840.00
Time, Budget, and Risks 140 days Mon 30-04-18 Fri 09-11-18 Project
manager
$1,34,400.00
Proposal development 27 days Fri 21-12-18 Mon 28-01-19 3,4 Architect $21,600.00
Charter Sign-off 30 days Tue 29-01-19 Mon 11-03-19 5 Project
manager
$28,800.00
milestone completed 0 days Mon 11-03-19 Mon 11-03-19 6 $0.00
Business Case 55 days Tue 12-03-19 Mon 27-05-19 $52,800.00
Risk Register 40 days Tue 12-03-19 Mon 06-05-19 7 Project
manager
$38,400.00
Executives Approval 15 days Tue 07-05-19 Mon 27-05-19 9 Project
manager,
University
Head
$14,400.00
Milestone 1 Achieved 0 days Mon 27-05-19 Mon 27-05-19 10 $0.00
Development Phase 207 days Tue 28-05-19 Wed 11-03-20 $2,68,720.00
Project Execution Phase 162 days Tue 28-05-19 Wed 08-01-20 $1,75,520.00
Project Planning 25 days Tue 28-05-19 Mon 01-07-19 11 Architect,
Contractor
,Project
manager
$60,000.00
Design 30 days Tue 02-07-19 Mon 12-08-19 14 Architect $24,000.00
Community Engagement 27 days Tue 13-08-19 Wed 18-09-19 15 Project
manager
$25,920.00
preliminary Design 35 days Thu 19-09-19 Wed 06-11-19 16 Architect $28,000.00
Detailed Design 35 days Thu 07-11-19 Wed 25-12-19 16 Architect $28,000.00
Contracts and Approval
and
10 days Thu 26-12-19 Wed 08-01-20 17,18 Project
manager
$9,600.00
Milestone 2 Achieved 0 days Wed 08-01-20 Wed 08-01-20 19 $0.00
Procurement 45 days Thu 09-01-20 Wed 11-03-20 $93,200.00
Administrator
Engagement
10 days Thu 09-01-20 Wed 22-01-20 20 Inspector $6,800.00
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Procurement contractor 15 days Thu 23-01-20 Wed 12-02-20 22 Contractor
,Project
manager
$24,000.00
Final schedule and
Budget
20 days Thu 13-02-20 Wed 11-03-20 23 Architect,
Contractor
,Engineer,
Project
manager
$62,400.00
Milestone 3 Achieved 0 days Wed 11-03-20 Wed 11-03-20 24 $0.00
Implementation Phase 46 days Thu 12-03-20 Thu 14-05-20 $1,11,440.00
Implementation of the
Construction
1 day Thu 12-03-20 Thu 12-03-20 25 $0.00
stakeholders role 15 days Fri 13-03-20 Thu 02-04-20 27 Project
manager
$14,400.00
stakeholders
communication
25 days Fri 03-04-20 Thu 07-05-20 28 Project
manager
$24,000.00
Constructions 22 days Fri 03-04-20 Mon 04-05-20 28 Architect,
Contractor
,Engineer,I
nspector,L
aborer
$73,040.00
official startup 5 days Fri 08-05-20 Thu 14-05-20 29,30 $0.00
Milestone 4 Achieved 0 days Thu 14-05-20 Thu 14-05-20 31 $0.00
Project Finalization 29 days Fri 15-05-20 Wed 24-06-20 $27,840.00
project handover 7 days Fri 15-05-20 Mon 25-05-20 32 Project
manager
$6,720.00
Documentation Completed 10 days Tue 26-05-20 Mon 08-06-20 34 Project
manager
$9,600.00
Signatures on paper 12 days Tue 09-06-20 Wed 24-06-20 35 Project
manager
$11,520.00
Milestone 5 Achieved 0 days Wed 24-06-20 Wed 24-06-20 36 Project
manager
$0.00
Progress Reporting (Timelines)
The table below shows how the project progress would be reported on the Bendingo bank
installation project for the University. Until now, the project has reached the stage of the Risk
register formation. The task that are completed into planning, scheduling, and budgeting as shown
in the table below. By this time, it is understood that initially estimated budget was very accurate as
per the project sponsor and thus, at the time of approval, the value of the budget has been
decreased. New risks are identified and recorded in the register at this stage. The next step on this
project would be presentation of the Bendingo bank design for establishment (Basu, 2005).
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Progress Reporting (EVM)
The table below showing the progress report of the project considering its performance against the
budget on a specific date as mentioned in gantt chart.
Task Name Fixed Cost Fixed Cost
Accrual
Total Cost Basel
ine
Variance Actual Remaining BCWS
Bendigo bank in
University
₹ 0.00 Prorated $6,73,440.0
0
$0.00 $6,73,440.00 $43,200.00 $6,30,240.00 $0.00
Project Charter ₹ 0.00 Prorated $2,12,640.0
0
$0.00 $2,12,640.00 $43,200.00 $1,69,440.00 $0.00
objectives and
Scope
₹ 0.00 Prorated $27,840.00 $0.00 $27,840.00 $0.00 $27,840.00 $0.00
Time, Budget,
and Risks
₹ 0.00 Prorated $1,34,400.0
0
$0.00 $1,34,400.00 $43,200.00 $91,200.00 $0.00
Proposal
development
₹ 0.00 Prorated $21,600.00 $0.00 $21,600.00 $0.00 $21,600.00 $0.00
Charter Sign-off ₹ 0.00 Prorated $28,800.00 $0.00 $28,800.00 $0.00 $28,800.00 $0.00
milestone
completed
₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Business Case ₹ 0.00 Prorated $52,800.00 $0.00 $52,800.00 $0.00 $52,800.00 $0.00
Risk Register ₹ 0.00 Prorated $38,400.00 $0.00 $38,400.00 $0.00 $38,400.00 $0.00
Executives
Approval
₹ 0.00 Prorated $14,400.00 $0.00 $14,400.00 $0.00 $14,400.00 $0.00
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Milestone 1
Achieved
₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Development
Phase
₹ 0.00 Prorated $2,68,720.0
0
$0.00 $2,68,720.00 $0.00 $2,68,720.00 $0.00
Project
Execution Phase
₹ 0.00 Prorated $1,75,520.0
0
$0.00 $1,75,520.00 $0.00 $1,75,520.00 $0.00
Project
Planning
₹ 0.00 Prorated $60,000.00 $0.00 $60,000.00 $0.00 $60,000.00 $0.00
Design ₹ 0.00 Prorated $24,000.00 $0.00 $24,000.00 $0.00 $24,000.00 $0.00
Community
Engagement
₹ 0.00 Prorated $25,920.00 $0.00 $25,920.00 $0.00 $25,920.00 $0.00
preliminary
Design
₹ 0.00 Prorated $28,000.00 $0.00 $28,000.00 $0.00 $28,000.00 $0.00
Detailed
Design
₹ 0.00 Prorated $28,000.00 $0.00 $28,000.00 $0.00 $28,000.00 $0.00
Contracts and
Approval and
₹ 0.00 Prorated $9,600.00 $0.00 $9,600.00 $0.00 $9,600.00 $0.00
Milestone 2
Achieved
₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Procurement ₹ 0.00 Prorated $93,200.00 $0.00 $93,200.00 $0.00 $93,200.00 $0.00
Administrator
Engagement
₹ 0.00 Prorated $6,800.00 $0.00 $6,800.00 $0.00 $6,800.00 $0.00
Procurement
contractor
₹ 0.00 Prorated $24,000.00 $0.00 $24,000.00 $0.00 $24,000.00 $0.00
Final schedule
and Budget
₹ 0.00 Prorated $62,400.00 $0.00 $62,400.00 $0.00 $62,400.00 $0.00
Milestone 3
Achieved
₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Implementation
Phase
₹ 0.00 Prorated $1,11,440.0
0
$0.00 $1,11,440.00 $0.00 $1,11,440.00 $0.00
Implementation of
the Construction
₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
stakeholders
role
₹ 0.00 Prorated $14,400.00 $0.00 $14,400.00 $0.00 $14,400.00 $0.00
stakeholders
communication
₹ 0.00 Prorated $24,000.00 $0.00 $24,000.00 $0.00 $24,000.00 $0.00
Constructions ₹ 0.00 Prorated $73,040.00 $0.00 $73,040.00 $0.00 $73,040.00 $0.00
official startup ₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Milestone 4
Achieved
₹ 0.00 Prorated $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
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