Effective Communication Strategies in the Workplace Report, MNG81001

This report, prepared for the CEO of ABC Company, investigates the importance of effective communication for managers within an organization. It explores both formal and informal communication channels, emphasizing their roles in fostering a positive and productive work environment. The report delves into the personal and interpersonal aspects of communication, including persuasion and influence, personal networks, and the grapevine. It examines the establishment and maintenance of communication channels (downward, upward, and horizontal) within the organization. Furthermore, the report addresses the communication of sustainability activities and achievements, highlighting the importance of corporate social responsibility. The report also discusses issues in effective communication, such as mixing work and personal communications, background and cultural differences, lack of listening skills, and lack of factual basis in communication. References from key communication research are included to support the analysis.

Effective Communication in Workplace
Introduction
•Communication is the key that
determines the success of a
organizations and is considered as a
significant factor as this enables the
business organizations to be productive
by ensuring effective operation.
•This report is conducted on behalf of
the CEO of ABC Company that
highlights the reason why managers
need to make effective communication
a priority throughout the business
organization by applying both formal
and informal communication
techniques.
Organizational communication
• Keyton, J., Caputo, J.M., Ford, E.A., Fu, R., Leibowitz, S.A.,
Liu, T., Polasik, S.S., Ghosh, P. and Wu, C., 2013. Investigating
verbal workplace communication behaviors. The Journal of
Business Communication (1973), 50(2), pp.152-169.
• Men, L.R., 2014. Strategic internal communication:
Transformational leadership, communication channels, and
employee satisfaction. Management Communication
Quarterly, 28(2), pp.264-284.
• Mishra, K., Boynton, L. and Mishra, A., 2014. Driving
employee engagement: The expanded role of internal
communications. International Journal of Business
Communication, 51(2), pp.183-202.
• Njoroge, C.N. and Yazdanifard, R., 2014. The impact of social
and emotional intelligence on employee motivation in a
multigenerational workplace. Global Journal of Management
And Business Research.
References
•Effective communication ensures
clear flow of information
•helps in reducing inter-
departmental competition and
promotes a healthy and positive
working environment.
•the managers need to make
effective communication a priority
because communicating with the
sub-ordinates openly helps in
fostering positive relationships.
•The managers are able to boost
employee morale, motivate them,
understand their concerns.
• Type of communication that takes
place without the formal methods
or structures within a company
• Advantage: Speed
• Disadvantage: Loose talk, casual
conversation
Informal communication channel
Issues in effective communication
•Mixing work and personal
communications
•Background and cultural difference
•Lack of strong and proper listening
skills
•lack of factual base in communication
Formal communication channel
Formal communication channel is
defined as transfer of information in
respect to the policies, goals and
procedures of the specific business
organization.
Advantages: Highly effective,
prevents bogging, better monitoring
and good atmosphere for working.
Disadvantages: Time-consuming,
deterring the flow of information and
affecting the process of decision-
making.
Communication strategies
• Upward communication tactics:
From employees to top
management.
• Downward communication tactics:
From management to employees.
• Horizontal communication tactics:
Among the departments within an
organization.