Information System Project: Mobile Application for Care Insurance

This project report details the development of a mobile application, "Care Insurance," for an insurance company. The application aims to enhance the efficiency of the business structure by streamlining insurance policy management, promotion, and sales. The report includes an executive summary, project background, purpose, problem solution, anticipated benefits, user demographics, mockups, user guide, business analysis tasks, and functional requirements. The application allows sales representatives to connect with customers and healthcare organizations, offering features like insurance calculators and clinic checkup tools. It emphasizes improved customer relationship management, claim efficiency, and easier access to health insurance options. The project includes a project schedule and recommendations for implementation, with the ultimate goal of increasing sales and customer satisfaction. The report provides a detailed overview of the application's design, functionality, and the benefits it offers to both the insurance company and its customers, with the goal of making insurance processes more accessible and efficient.

Running head: INFORMATION SYSTEM PROJECT
Information System Project
Name of Customers-
Name of University-
Author’s Note-

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Letter of Transmittal
To,
[Please Fill],
[Subject: Development of Care Insurance Application for Care Insurance Company]
Respected Sir,
The project specification report is prepared for demonstration of the steps that are needed
to be followed for the development of the application. A design of the mobile interface is created
for the demonstration of the functionality and elements that the application would cover. A
project schedule is also developed that helps in identification of the steps involved in the
development of the application. With the development of the application the sales manager and
executives would be benefitted to register their clients and demonstrate the tariffs and plans
available with the organization.
I wish the application would help the company to improve the service operation and
customer relationship management.
Thanking You,
Yours faithfully,
(Customers Name Please Fill)

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Topic- Development of Mobile based Application for Care Insurance
Executive Summary
The report is ready for the creation of a Care- it starts with equal Insurance Company
mobile application that serves distinct kinds of medical insurance for customers. The application
is named as Care Insurance that has been developed for a health care insurance company called
Care- It starts with equal. With this application the company’s sales representatives can share
and contact with the customers or the health care organizations without visiting the centers.
Developing the application would assist the organization’s goals to reach more customers and
gain a competitive market position. Public awareness can be enhanced and organizations
effectiveness and profits can be enhanced. The study is designed to describe the proposal's
requirements and intent. A wireframe design is compelled by illustrating the application's
functionality and usability. The project timeline is also designed to identify the intermediate
steps in project development and to estimate the length of time needed to complete the project.
The report contains the project background that gives the brief description of the whole
research proposal on the medical insurance process that will be available on the application on
the mobiles. The purpose of the application is made clear in the report stating its profit concern
and also the feasibility gain for the consumers. The solution to the problem, anticipated benefits,
and demographics are also available. The main part consists of the mock ups and user guide
containing the use cases and business analysis task. The report ends with the recommendations
that are made by the developer. A project schedule is also ready listing the various operations
engaged in the creation of the project and identifying the timeframe for project completion.

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Table of Contents
Project Background:........................................................................................................................4
Purpose of the application:..............................................................................................................6
Problem Solution.............................................................................................................................8
Anticipated Benefits......................................................................................................................14
Use Demographics.........................................................................................................................18
Mock Ups.......................................................................................................................................21
User Guide.....................................................................................................................................27
Business Analysis Tasks................................................................................................................32
Functional Requirements...........................................................................................................32
Class diagram.............................................................................................................................33
Recommendations..........................................................................................................................33
Conclusion.....................................................................................................................................38
Bibliography..................................................................................................................................41

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Project Background:
The aim of this project report is to prepare and develop the methodology and focusing on
the backgrounds and the purposes of the application. The application named Care Insurance that
has been developed is a health care insurance application which has been developed for a health
care insurance company called Care- it starts with equal, so that the company’s sales
representatives can share and contact with the customers or the health care organizations without
visiting the centers. The customers or the healthcare organizations no more have the need to visit
the centers to discuss about the insurance plans and policies.
The application that has been developed will run on any kind of Smartphone that are
available to the customers and thee health care organizations and their representatives. The report
is ready to discuss the project background and the application development purpose. The fast and
technologically advanced era has developed a lot of things that are connected with the medical
and healthcare related conditions. The Internet's existence is clearly noticeable in the fields of
health, medicine, and lifestyle. Many of the aspects are focused solely on mobile devices that
naturally provide a powerful foundation for the notion of m-Health (Bredican and Vigar-Ellis
2014). The healthcare application will make the user of the application able to get a full-fledged
access to the reference database that has all the components like the medical insurance
calculator, the modules showing the techniques and also the clinic checkup and update tools.
This application development seeks to improve patient safety by offering creative
development technologies for healthcare apps that extend their care beyond conventional
methods (Broderick et al., 2014). The app development has aimed in encouraging and
empowering the stakeholders at different level with the genuine medical application

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development and solutions that helps in creating many more medical service oriented
applications so that people can access the portal of the mobile application anytime and anywhere.
The application aims to enable the integration of back-end systems by healthcare and mobile
application experts and enable them to access the data and information without time and location
limitations (Choi et al. 2015). The process has been initiated by the selection of an insurance
company that is efficient in commercial related as well as personal related health insurance plans
and activities.
The policies that have been provided by the insurance company ranges into different
strategies vary in scope and scope and require the sales support request to the sales manager to
control the present processes of business (Havelka and Arzola 2015). The web application and
the mobile application has the requirement to align the process of the business that has the
intention to rise and increase the rate of sales of the insurance policy that is being offered by the
application. The development of the application project needs the correct estimation of the
required cost and the required time that is summed up by the health insurance company. These
play a very crucial role in the development of the application as the application can be connected
to the available insurance.
The wireframe prototype is needed to be developed by the insurance company which in
further requires the approval of the users and also is needed to be approved by the management
team that will allow the increase in the range of the usability of the application and also getting
connected with the health insurance application that is launched by the insurance company. The
mobile application platform is needed to be selected for the development and the designing of
the mobile application. The most vital part of the project of developing a standalone application
offering the users and medical centers to get connected for the treatments on the basis of the

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insurance that will be provided by the company is the need of the understanding the application
process. This will enable the users, the medical centers and the company to choose the optimal
and necessary choices (Wu et al. 2013). The functionality is also required to be developed in the
prepared modules so that it can enable the users to get connected directly with the backend. This
will directly help to increase the efficiency rate of the medical insurance application.
The operational and functional ability of the application and the purpose of the
application are needed to be analyzed so as to define the application on the basis pf the content
stored in it. It is necessary to provide staff with access to the data for the implementation and to
separate it into distinct organizations so that delicate data is kept secure. The project plan
requires the approval for the project design by the company for whom the application is being
developed. The application is designed in such a way that has all the sales policy data so that the
sales officer is conscious of the policy and can communicate it to the client in order to eliminate
the danger of poor communication and thus enhance the client relationship and loyalty.
The next important step is the identification of the target audience. This is done to know
about the people who will be affected by the business policy of the company Care- It starts with
equal. It is essential to know the requirements of the users so that the application can be designed
to satisfy the user and make the user interface much easier. This helps to assemble all the needs
of the users under the same application. The company Care-it starts with equal needs the project
background of its project Care Insurance to be identified so that there is sufficient information
available for developing the application.
Purpose of the application:

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The main purpose of the mobile application Care Insurance developed for the insurance
company Care-it starts with equal, is to promote the increment of the efficiency of the business
structure. Deploying the insurance service and management to streamline the insurance
categorized policy and their promotion as well as sales (Shaheen, Cohen and Martin 2017). The
policy or the strategy that is followed by the insurance company is needed to be available in the
database along with the details so as the sales representatives can take a track on them and can
easily share the schemes to the customers who are ready to avail the offers (Heldenbrand et al.
2016). The main objective of the Care Insurance application is to deliver and process their
insurance scheme which they already do but in a mobile application where the customer no more
feels the need to travel and go to the insurance company to own the policies.
The aged customers will be benefitted the most by the launch of the application in the
market. This will ultimately draw the attention of more number of mass who face a great
problem in visiting the insurance companies to understand and avail the health insurances. The
application will also benefit the insurance company by improving the communication as a
policy-holder and also establishes and sustains the relationship engagement with the customer.
The companies also can earn a lot of profit from the medical centers the users choose to medicate
in. The application will ensure the claim efficiency and loss ratio. The customers are looking for
easier and faster solutions in applying the required health insurance (Powell, 2017). This
application will help and benefit the customers by quick one touch requests for the claim to be
processed.
The user will feel their life to be more efficient even when the people are constantly
doing their work. They need not visit the centers and rather they can avail any kind of health
insurance respective of any kind of medical center just by some clicks on their respective smart

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phones with the application installed and a stable network connection. It can assist customers to
create insurance work easier and more effective. The old and primitive ways of claiming and
buying insurances are hectic for the customers. The customer now does not need to follow the
old methods. The application will change it in a drastic way. It will provide the user with the
information on a direct basis those which are essential and are required for the customer (Saraso
2013). They will not hide any kind of information that is unclaimed.
The necessary insurance solutions with all kinds of filters for choosing the desirable
health insurance will be available to the users. Users can rapidly and without any hurdles see the
insurance alternatives they need. When paying attention to particular insurance offers, this health
insurance app can provide them with immediate pricing using customer requirements. Insurance
agents should always be trained to provide their clients with skilled assistance. However when
agents are always on the move, it is very hard to conduct. In this case health insurance app will
be able to help them as the agent that is categorized for certain and different categories will
always be available to the customers through the online application system (Sarason, Pierce and
Sarason 2014). Health Insurance applications will assist them-agents could always be familiar
with all fresh modifications and developments in the insurance globe, so they can provide highly
skilled service to their customers.
Problem Solution
The developed health insurance application aims to provide proper insurance plan for
families and individual. This particular application is developed so that they can solve various
kinds of issues which are analysed in whole of healthcare domain (Torous and Roberts 2017).
The developed healthcare application will solve a large number of issues like

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Lot of Paperwork is needed for applying and renewal of healthcare insurance: The
developed healthcare application aims to provide the best way for getting required insurance,
scheduling of appointment and lastly coverage (Singh et al. 2016). The manual method of getting
insurance is completely associated with huge amount of paperwork and long queues. Policy
seekers need to wait for long interval of time for getting their policy (Lo’ai et al. 2016). The new
healthcare application will merely allow the user so that they can fill all the required documents
on online platform.
Tough to choose right policy: Every individual around the globe desired so that they can
get the need for insurance, which makes it tough about the kind of policy needed by them
(Helbostad et al. 2017). The healthcare application comes up with four levels of policies like
gold, bronze and lastly platinum. There is large number of people around the globe that are
planning to choose insurance plan which can be an issue. It is merely because there is no kind of
service available for finding the right plan which will meet the needs of the healthcare (Adibi
2015). The design healthcare application will mere overcome the issues by analysis of user
information that offers them the most suitable plan.
Hard to find a doctor: The biggest challenge which is encountered is that every person
with and without is completely disorganized and fragmented for healthcare system. It becomes a
tough call to find out the right doctor (Davis and Oakley-Girvan 2017). Both patients and
insurance search for doctor are provided in large directory. There is large number of patient who
comes up with HMO (Health Maintenance organization) plan which is only visited after
receiving a referral from the doctor of their choice. So, as a result patient needs to look for some
of primary search for some of primary care doctors. As soon as the patient has found out the
doctor, they should make contact with the office and need to schedule their appointment

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(Dadkhahi et al. 2016). At present, most of the healthcare based application comes up with
robust nature where they can easily find the right doctor.
Agile methodology can be stated as a practice which focuses on iteration on regular
interval along with testing. It is all about making use of software development lifecycle for the
given project both the testing and development at present fall under the waterfall model
(Martínez-Pérez et al. 2015). Agile development and practice of testing have become an
important aspect for various organization. There are many possible aspects of the Agile which
are not hidden in nature. They merely result in certain areas like decrease in the market time and
improvement of communication and lastly lowering of overall cost (McNiel and Binder 2018).
There is large number of software professionals who addresses the advantages of agile while
many of them address the disadvantages.
Agile model is also known to be an incremental type of model. The whole software
development is incremental and comes with rapid cycles (Anderson and Emmerton 2016). It
ultimately results in small incremental releases with each of the building based on earlier
functionality. Through each of release, it is mainly tested for ensuring the maintenance of overall
quality of software (Huizinga and Knevel 2019). Extreme programming (XP) is known to be as
one of the well-known agile development lifecycles.
Agile methodology comes up with large number of benefits like
 Overall customer satisfaction by continuous and rapid development of useful software.
 Both people and interaction are completely emphasized instead of process and tools
(Santos et al. 2016). Both customers, developers and lastly tester tend to interact on
continuous basis with each other.

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 Proper working of software helps in delivery of frequent updates.
 It is all about analysis of face to face conversation which is known to be most well-
known method of communication.
 The methodology will help in close and daily co-operation between the patient and
developers.
 In this methodology, there can be continuous attention to good design and excellence in
technical field.
 Customer gets satisfaction by continuous and rapid development of useful software.
Agile methodology comes up with huge number of drawbacks like
Poor Resource Planning: As Agile methodology is completely based on ideas that the
application development team who does not have results. In this, even few cycles with work
similar to single day (Pires et al. 2016). In this methodology, it can be bit challenging for
predicting the overall efforts concerning time, cost and lastly resources which are needed at the
beginning of this application development.
Limited Documentation: In agile methodology, documentation tends to come into action
in the whole project. In most of the cases, it is just in required time which is needed for building
output and not at the very beginning (Matthews et al. 2016). So, as a result, it becomes very
much less detail, and most of cases become back burner.
Fragmentation Output: Increase in delivery map can easily bring various kind of
products at faster rate which is biggest drawback of Agile. It is merely because team will work
on each of components at different given cycles. The overall outcome becomes very much
fragment in nature instead of being the cohesive unit.