Mobile Banking and Financial Inclusion: A Research Proposal

This research proposal, submitted to the University of Dhaka, investigates the impact of mobile banking on financial inclusion in Bangladesh, focusing on ethical considerations and customer perspectives. The study outlines the research objectives, questions, and hypotheses, aiming to measure customer satisfaction, service quality, and the perceived cost of mobile banking. The research employs a descriptive design, utilizing a survey of 30 respondents in Mymensingh city, collecting both primary and secondary data. The proposal details the sampling technique, data sources, and a research model, including a timeline and budget for data collection, equipment, transportation, and publication. The study aims to provide insights into the opinions of rural citizens, metropolitan area residents, and students regarding mobile money transfers, addressing issues like tuition fee payments and the convenience and cost-effectiveness of mobile banking compared to traditional methods. The research concludes with references to relevant literature on mobile banking and financial inclusion in Bangladesh, emphasizing its potential to enhance financial access and promote economic growth.

A research proposal on
Ethical conflicts: Avoiding religious, political and
cultural arguments at work
Submitted to
Amirus Salat
Associate Professor
Department of Accounting & IS
University of Dhaka
Submitted by
Ishtiaq Ahmed Timon
ID: 23-203
Section: B
Batch: 23rd
Department of Accounting & IS
University of Dhaka

Date of Submission: February 28, 2021
Table of Contents
Introduction......................................................................................................................................4
Literature Review............................................................................................................................5
Research Objective..........................................................................................................................7
Specific Objective........................................................................................................................7
Broad Objective...........................................................................................................................7
Research Question...........................................................................................................................8
Hypotheses Statement......................................................................................................................8
Research Methodology....................................................................................................................9
 Research Design...................................................................................................................9
 Population.............................................................................................................................9
 Location of the Survey..........................................................................................................9
 Sampling frame.....................................................................................................................9
Sample.............................................................................................................................................9
Sample size..................................................................................................................................9
Sampling Technique....................................................................................................................9
Sources of Data............................................................................................................................9
Research Model.............................................................................................................................10
Contribution, timeline and budget.................................................................................................10
Time Frame................................................................................................................................10
Budgetary Consideration...............................................................................................................10
References......................................................................................................................................12

Title: “Mobile banking and financial inclusion: The
regulatory lessons”

Introduction
he Universal Declaration of Human Rights states the worlds nation should shares moral
principles no matter what the cultural, religion, political, or national arrangements are. The
foreword begins by affirming the inherent dignity and inalienable rights of all members of the
human family. Intends for global agreement about basic rights, the inherent dignity of human
beings defend the equal rights for men and woman. The Constitution of the United States details
areas of the individual liberty upon which government do not be intrude. The first Amendment to
the constitution says: “Congress shall make no law respecting an establishment of religion, or
prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the
right of the people peaceably to assemble, and to petition the Government for a redress of
grievances.”

Literature Review
Anaysi and Otubu (2018) have shown the economic impact of mobile banking and they found
that they provide their clients various services. It can handle cash free of charge. They still have
the great scope to expand mobile banking to assist with economic growth (Otubu, 2018).
Renima Malhotra (2011) has described a number of factors in her master's thesis paper on
'Contributing to the acceptance of mobile banking in New Zealand' that influence the adoption
of mobile banking like technology, efficiency, accessibility, expenses, etc.
Scornavacca and Hoehle (2006) in their work' Mobile Banking in Germany,' portrayed the
Mobile banking picture provided especially by Post Bank services in Germany, Savings Bank of
Hamburg and the DZ bank . The prospect of mobile banking in Germany is promising for them
(Scornavacca & Hoehle, 2007).
S.M. Sohel Ahmed and Shah Johir Rayhan (2011) In their article published on iiste.org entitled
"Problems and Prospects of Mobile Banking in Bangladesh," mention that 21 % of people in
Bangladesh use mobile banking top-up in Air Time. This research is close to that of mobile
banking in certain areas of prospecting.
Ansari (2018) states in his article “Mobile Banking Issues in Bangladesh: An Investigation” that
to decrease the inexperience gap, bank managers should increase mobile banking transaction
experience among the people. The word mobile banking is comparatively less well-known in our
nation than in the developed country.
Md. Golzare Nabi and Md. Mostafizur Rahman Sarder (2020) in their works, “Do Mobile
Financial Services Promote Ethical Banking in Bangladesh?” State that MFS has been a
powerful influence in the digital construction of Bangladesh. The growth of mobile financial
services (MFS) has accelerated since its introduction, and it now offers services to 41.9 million
users (Md. Mostafizur Rahman Sarder, 2020).
Islam and Salma (2016) in their job "Mobile Banking Facilities for Operations and Banking
Rural people in Bangladesh” say that mobile banking is real-time online banking, accessible at

anytime, anywhere in the world. And it’s easy, inexpensive and stable, much more efficient in
establishing saving habits, access to affordable banking and advanced payment transfers, much
safer, faster and safeguarded against fraudulent transactions. All of the attributes of mobile
banking make it simpler.
Islam (2013) in his work "Mobile Banking: An Emerging Issue in Bangladesh," states
that Mobile Banking is a variation of branchless banking, which uses information and
communication technology and non-bank retail agents to provide financial services beyond
traditional bank branches and is also open for 365 days. In financial transactions, M-banking has
a positive effect on transfers, purchases, deposits and withdrawals.
Ali (2010) notes in his work that "Success of Mobile Banking in Bangladesh" mobile banking is
new for our economy. This service is now being offered by just a few banks. Via Internet
Banking, most banks provide balance data only. In all the banks which provide internet banking
services, actual fund transfers and fund disbursement are not feasible. So this item would benefit
from a first mover's advantage. For both banks and consumers, it is inexpensive. The bank would
be able to reduce the cost of overhead and make more profit from it. For their transaction needs,
the clients would be able to save time as well as resources.
Islam and Hossain (2013) in their work "Consumers' Attitudes to Mobile Banking IN
Bangladesh," note that M-banking entails performing account balance and transaction history
investigations, transfers of cash, bill payments, stock trades, portfolio management, as well as
insurance ordering through a mobile computer. M-banking is an evolving part of M utilities, and
may become a big source of revenue for both banks and telecom service providers. It provides
value to customers through pervasive connectivity, time convenience and mobility, among all
other banking networks.

Research Objective
Specific Objective
To know about the customers opinion about mobile banking cost and the importance of mobile
banking in the banking sector of Bangladesh.
Broad Objective
Measuring the satisfaction of customer in mobile banking system.
 Measuring the service quality of mobile banking systems.
 Measuring the cost of mobile banking systems and the perception of
customer about the cost.
 Measuring how can and how much contribute mobile banking systems in
Banking sector.
 Giving some suggestion for making mobile banking sector more effective to
the customer and banking sector as well.

Research Question
This project is run to know about this question:
 What are the opinions of rural citizens on mobile money transfers?
 What are the opinions on mobile money transfer among the citizens of the
metropolitan area?
 What are the views of the students of mobile money transfer?
 What are the issues faced by students paying tuition fees and other fees
through the mobile banking?
 Is it helpful for individuals to withdraw and transfer cash by mobile
banking?
 Does the mobile bank reduce the payment time?
 Is it less costly and risky than a conventional bank to pay & receive from the
mobile bank?
Hypotheses Statement
HO : Reducing the cost is not the only way to make mobile banking popular
Ha : Reducing the cost is the only way to make mobile banking popular


Research Methodology
 Research Design: The analysis will be structured in a descriptive style.
Studies are built from a qualitative point of view. By conducting a survey, I
will gather information. I will compare my data with the basic
information like ethnicity, income level with perception of efficiency,
perception of costs and perception of dissemination.
 Population: The mobile money transfer service customers are my
population.
 Location of the Survey: My field of survey is in Mymenshingh city.
 Sampling frame: I will only choose those persons who have at least
once used any mobile money transfer service. Since I am going to perform
the Mymenshingh City survey, my respondents are likely to be from
Mymenshingh City.
Sample
Sample size: I will have focused my survey on 30 respondents.
Sampling Technique: I will use convenience sampling methodology with random
respondents for sampling. I can access our closest mobile money transfer service agent’s
positions and conducted our survey on the customers who comes to take the service.
Sources of Data: In this particular report I will take primary and secondary data
both .Primary data will be collected from the survey and secondary data will be collected from
the related studies done in the present timeline.

Research Model
This research would consider survey on 30 respondents and considers sampling
methodology with random respondents for sampling. And it considers closest mobile money
transfer provider agent’s locations and performed our survey on the customers who comes to
take the service. This study considers used both primary and secondary data. Secondary data are
collected from similar studies conducted in present timeframe and primary data are collected
from the survey.
This research chose the customer who has used any mobile money transfer service at least once.
And will conducting the survey in Mymenshingh city .So our respondents are likely to be from
Mymenshingh city. This research considers structure in descriptive style. This analysis is built in
qualitative point of view. This thesis considers gathering knowledge by conducting a survey.
Contribution, timeline and budget
The study will be completed within the time which mentioned in the bellow:
Time Frame
Month Task
March Collecting data
April Compiling the data in a scientific way to rich the conclusion.
May Conclude the numbers and find suggestions provided by others, as well as find the
solution to the remaining problems and publish the paper.

Budgetary Consideration
Items Description of
Activities
Duration Amount
Requested
1 Data collection cost ----- ----- 600
2 Equipment ----- ----- 200
3 Transportation cost ----- 15-20 hours 400
4 Components To write down the
data
----- 300
5 Printing To get hard copy 2-3 hours 200
6 Internet Bill To collecting
secondary data
3 months 800
7 Others ---- ---- 600
Total cost 3100
Here, the graphical representation is given bellow:
Data collection cost
Equipment
Transportation cost
Components
Printing
Internet Bill
Others
0
100
200
300
400
500
600
700
800
900

References
Md. Mostafizur Rahman Sarder, Md. G. N. (2020). An Analysis of Mobil Financial Services and
Financial Inclusion in Bangladesh. Indian Journal of Human Development, 14(2), 213–233.
https://doi.org/10.1177/0973703020946706
Otubu, A. (2018). The Impact of Perceived Credibility and Perceived Quality on Trust and
Satisfaction in Mobile Banking Context. Asian Economic and Financial Review, 8(7), 1013–
1025. https://doi.org/10.18488/journal.aefr.2018.87.1013.1025
Robert. (2017). An Empirical Examination of Customers’ Mobile Phone Experience and
Awareness of Mobile Banking Services in Mobile Banking in Saudi Arabia. Interdisciplinary
Journal of Information, Knowledge, and Management, 12, 283–308.
https://doi.org/10.28945/3887
Scornavacca, E., & Hoehle, H. (2007). Mobile banking in Germany: a strategic perspective.
International Journal of Electronic Finance, 1(3), 304. https://doi.org/10.1504/ijef.2007.011501
Yussaivi, A. M., & Syarief, M. E. (2021). Millennial Experience with Mobile Banking and
Mobile Banking Artificial Intelligence Evidence from Islamic Banking. International Journal of
Applied Business Research, 39–53. https://doi.org/10.35313/ijabr.v3i1.121