Modern Business Practices: Writing Activity and Business Texts

This assignment delves into modern business practices, encompassing various written communication forms essential in the contemporary business landscape. The student analyzes academic integrity, personal learning styles (converging style), time management strategies, and the application of critical thinking skills. The assignment includes examples of business texts such as an annual leave request, a letter responding to a customer complaint, and a letter from a manager. The student showcases an understanding of these concepts through the creation of different types of business communication. The work is supported by relevant academic sources, demonstrating a solid understanding of business communication principles and practices. The assignment emphasizes the importance of effective written communication in maintaining professional relationships and resolving business issues.

Running head: MODERN BUSINESS PRACTICES 1
Modern Business Practices
Student’s Name
Institution Affiliation

MODERN BUSINESS PRACTICES 2
Modern Business Practices
Writing Activity
The themes of academic integrity include academic practices, complexity, misconduct,
quality assurance, values, competencies, ethics, learning modes, pedagogies, and professionalism
as outlined by Velliaris (2017).
I have a converging life style based on (Peterson & Kolb’s 2017) learning style profile.
As (Mangal & Shubhra 2019) outlines, individuals with this learning style are characterized by
thinking and doing. More precisely, they have a great problem solving ability and make use of
their learning to unravel answers to concrete concerns. They have a preference for technical
activities and are good at coming up with ways to put ideas and concepts into practice. These
people give minimal significance to people and interpersonal aspects. In my case, I am good at
coming up with implementation strategies and plans. Also, I enjoy engaging in innovative tasks
and actively try out new ideas. I like to know how new things will work for me, and try different
things and learn from the impacts of each. If I focus on a specific challenge, I don’t stop until I
solve it.
For one to be fully productive they have to manage their time effectively. Being a limited
resource, one has to apply appropriate time management strategies to ensure that they fulfil their
goals. To do this, one must start by setting achievable objectives. The set goals should be
specific, measurable, attainable, relevant, and timely (Kaser & Oelkers, 2015). Secondly, one has
to make suitable choices and priorities where significant and urgent tasks should be completed
first. Thirdly, time constraints should be set to keep one focused and organized. This will ensure

MODERN BUSINESS PRACTICES 3
that one knows when they are lagging behind and act appropriately. Lastly, resting by taking
breaks between activities is fundamental to ensure that one stay motivated and focused. These
strategies will help one manage time more effectively and complete intended tasks.
I will apply critical thinking skills to further knowledge and develop skills by engaging in
independent thinking, analyzing situations logically, and rationally, and being an active learner
as opposed to being a passive receiver of information. I will do this by recognizing, analyzing,
and solving issues systematically as opposed to using intuition.
Email
Subject: Annual Leave Request
Dear Mr. Jamie,
I am writing to respond to your annual leave request. Although our company recognizes the
significance of supporting its workers in achieving a healthy balance between their work and
personal life, I regret to inform you that your request has to be declined since it is against the
company’s policy.
According to our policies, the length of service is an important determinant of one’s entitlement
to an annual leave. An employee is entitled to an annual leave if they have worked for 12
consecutive months of service for the company. Each year, every full-time worker is eligible to a
25 days of annual leave. This is in addition to the country’s public holidays. If an employee is
working for the company for their first year, they will get an entitlement to a standard leave
prorated depending on the proportion of the time they have worked, but they are required to have
provided their service for at least 6 months.

MODERN BUSINESS PRACTICES 4
For the above reasons, you are currently not eligible for an annual leave. I recommend that you
make a request again in the next few months for a smooth experience with the company.
Sincerely,
Name
Line Manager
Letter
Good Deeds Company
19 Plane Road
Delhi-01
October 6, 2019
Mr. Customer
Smith Enterprise
20 Wood Street
Delhi 18
Dear Sir,
Sub.: Response to complaint regarding communication breakdown
This is with reference to the poor customer service experience resulting from communication
breakdown that occurred on 20th September 2019. Firstly, I would like to apologize on behalf of

MODERN BUSINESS PRACTICES 5
the company for the disappointment you experienced. The complex structure of our organization
may have significantly contributed to the problem as some important messages fail to reach their
intended audience due to the many levels. Additionally, the lack of effective communication
occurred as I was not on duty since I was on leave. Considering that my position in the company
dictates that I directly communicate with customers, update them on progress, and ensure that
clear messages are delivered to them my absence must have left a gap that led to this problem.
I assure you that your complaint has been taken seriously, the issues raised forwarded for further
action, and such an experience will not be encountered by any of our customers. The company is
in the process of making major adjustments on the organizational structure in order to make the
process of communication more concise and direct. Also, procedure to ensure that suitable
personnel and duties of employees on leave are effectively carried out are implemented to ensure
smooth running of the company at all times.
Your satisfaction with the services we offer coupled with your feedback as a customer are
essential to us. If you have additional queries I will be happy to respond to them while we
address the current issue.
Your patience is highly appreciated.
Best Regards
Name
Manager

MODERN BUSINESS PRACTICES 6
References
Kaser, K. & Oelkers, D.B. (2015). Sports and entertainment marketing. Cengage Learning.
Mangal, S.K. & Shubhra, M. (2019). Learning and teaching. PHI Learning Pvt. Ltd.
Velliaris, D. M. (2017). Handbook of research on academic misconduct in higher education.
Hershey PA : Information Science Reference