Purdue University Global MT140: Communication Mode Justification

This assignment, prepared by Jamie Hernandez for Purdue University Global's MT140 Introduction to Management course, analyzes various communication modes in different business scenarios. The student assesses the most appropriate communication methods for situations such as employee terminations, last-minute meeting agenda changes, promotional offers, contract negotiations, and team-building lunches. Justifications for mode choices are provided, considering factors like privacy, speed, reach, and the need for personal interaction. The assignment references sources such as Bateman, Snell, & Konopaske's 'Management' and Skillport videos on email and texting etiquette to support the selections. The paper highlights the importance of choosing the right communication method based on the specific needs and goals of each situation, including considerations for confidentiality, efficiency, and audience reach.

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Modes of Communication
Jamie Hernandez
Purdue University Global
MT140 Introduction to Management
Professor Jessica Hoover
8/30/2022

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Scenario Mode Choice Justification for Choice
Your company is
going through a
reorganization,
and you have been
tasked with
reducing your
team by three
members.
 Face-to-face The best way to let employees go is a
private face-to-face conversation
between yourself and the individual.
Privacy is of the utmost importance when
terminating an employee. This allows
the employee to maintain their dignity
while in this situation. It also allows
managers the opportunity to explain in
depth the answers to any questions that
the employee may have.
You have a last-
minute change to
a meeting agenda
and need to let
meeting attendees
know about it
quickly.
 Text Message
 Instant Message
(Company IM)
 Memo
 PA
Announcement
Depending upon the amount of time
available to report a last-minute change
to staff, there are several different types
of communication that can be used. A
text message, instant message, PA
announcement, and a memo are the best
options. A text message is a good option,
but it is only effective if everyone sees
the message in time. A PA announcement
is effective if your place of business is
equipped with a PA system. This ensures
that all parties on the premises hear the
update on the schedule change. A memo

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can be effective if there is plenty of time
to ensure that all parties have access to
their email and ample time to have read
the memo before the meeting. An IM is
effective again if there is ample time to
ensure that everyone has had access to
their instant messaging. All of these
forms of communication are fast ways to
get a message to all parties that need to
know. These forms of communication
though are not and should not be used
for the transmission of sensitive data.
Your company is
running a special
limited-time
promotional offer
for customers.
 Social Media
Post
 Emails
A post on social media is the most
efficient way to reach several customers
very quickly. Facebook, Instagram,
TikTok, and several other sources allow
for easy use to communicate with a large
number of people (Bateman, Snell, &
Konopaske 2018). This method also
allows for sharing information about your
company or upcoming events with users
that are not familiar with who you are or
what services you offer. If you have an
established customer base with record of

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their emails, you can send out
notifications or promotions to those
individuals for quick notification as well.
You are
negotiating a new
contract with a
supplier and need
to discuss several
terms of the
agreement that
require
clarification.
 Video
Conference
 Phone
Conference
 Email
Conference calls are best for negotiating
new contracts that need clarification.
Emails in this situation would be best
suited for follow-up questions, or
suggestions simply because emails can
be revised multiple times before being
sent. (Bateman, et al., 2018).
Conference calls allow all parties to be
present for the meeting no matter their
location at the time. This helps to ensure
that everyone is on the same page. Video
conference allow for more interaction
(Bateman, et al., 2018). If policy allows it
is helpful to record both audio and video
conference calls so that personnel may
go back and revisit the material. Emails
do provide for this capability, but the
personal touch is lacking in emails that
would be present in a conference call.
You are inviting
several
 Text Message
 Email
Text messages are effective ways to
invite subordinates to a team lunch, as it

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subordinates to an
impromptu
business lunch to
build team
camaraderie.
 Printed Invites allows the sender to only include those
that need to be present. A printed invite
to those employees that are being invited
is a bit more formal and can boost
eagerness to attend. Texting allows for
error simply because one may not
receive the text as to where printed
invites can be delivered personally to
each individual ensuring that each
member invited is fully aware. An email
can be effective, but if a member has yet
to check their emails for that day, or if it
is filtered to the spam box, it leaves room
for the individual to miss the meeting,
therefore making emails and texting both
ineffective.

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Reference List
Bateman, T. S., Snell, S., & Konopaske, R. (2020). Management. McGraw-Hill Education.
Sanders, T. (2015). Getting email right: When email is the wrong choice. Redirect to the
login
page. https://purdueglobal.skillport.com/skillportfe/assetSummaryPage.action?
assetid=
RW%246569%3A_ss_video%3A96442#summary/VIDEOS/RW$6569:_ss_video:96442.
Sanders, T. (2016). Professional texting etiquette.
https://purdueglobal.skillport.com/skillportfe/assetSummaryPage.action?assetid=RW
%246570%3A_ss_video%3A112285#summary/VIDEOS/RW$6570:_ss_video:112285.