BSBLED401 - Develop Teams and Individuals: Assessment Task 3 Report

This report addresses BSBLED401 Assessment Task 3, focusing on monitoring and evaluating workplace learning within the context of a coffee importing and retailing company, MacVille. The assessment requires the evaluation of professional development programs, creation of a training schedule for a team member (Gino) to improve time management skills, and collection of feedback. The report details the rationale for selecting a specific training option, the development of a training schedule, and how the chosen program meets the organization's needs and timelines. It also includes a feedback questionnaire designed to gather insights on the training experience. Furthermore, the report presents an assessment of Gino's performance after completing the training, negotiation of future learning opportunities, and a comprehensive report on his professional development. The report highlights key aspects such as approval processes, organizational requirements, and the integration of feedback into the evaluation of training effectiveness. The scenario involves addressing performance concerns, incorporating feedback and performance information into the evolution of professional development, and developing others to meet business objectives.

Assessment Task 3
Assessment Tasks and Instructions
Student Name
Preferred Name
Unit Code BSBLED401
Unit Name Develop teams and individuals
Trainer/Assessor
Assessment for this Unit of
Competency/Cluster
Details
Assessment 1 Determine development needs
Assessment 2 Develop team and individuals
Assessment 3 Monitor and evaluate training
Attempt Number
Student to Select correct attempt number. Assessors to adjust if not
correct or entered.
By due date or before Corrections to be made within
2 weeks
Only when needed. Fees
may apply.
☐ 1 ☐ 2 ☐ 3
Assessments must be your OWN work. Fees will apply if proven and an
alternate assessment may be given.
The assessment task is due on the date specified by your assessor.
Performance objective
You will demonstrate skills and knowledge required to monitor and
evaluate workplace learning.
Assessment description
Following on from Assessment Task 2, you are required to evaluate a
number of short-listed professional development programs, develop a
schedule based on one of the options, collect feedback, negotiate with a
team member on future development opportunities, and submit a report
on the professional development of the team member.
Submit this document with any required evidence attached. See procedure
below for instructions on how to complete the assessment, and
specifications below for any further details.
Specifications
You must:
• Submit:
o a training schedule for selected option
o a reflection on the process of developing the schedule
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Assessment Task 3
o a feedback questionnaire on the training for Gino to complete
o a report on professional development.
• Participate in a role-play with Gino to negotiate future options.
Your assessor will be looking for the following:
• learning skills to incorporate feedback and performance
information into evolution of professional development
• writing skills to develop planning and write reports using business
vocabulary and style
• reading skills to incorporate policy and evaluate different forms of
written feedback and performance information
• oral communication and listening skills to negotiate effectively
with team members on their training and development needs
• management skills to develop others to meet business objectives
and evaluate success.
Adjustment for distance-based learners
● No changes to the assessment procedure or specification are
required.
● The role-play may be conducted via video or teleconferencing.
● Documentation may be submitted electronically.
● A follow-up interview may be required (at the discretion of the
assessor).
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Assessment Task 3
Part A: Plan development opportunities
Instructions
 Review the document “Assessment 2 – Resource – MacVille” on
AHTS learn under resources.
 Review the training strategy you developed in Assessment 2 (Part3)
 Read the scenario below
After collecting the self-evaluation form and discussing professional
development needs at a meeting with Gino, you have both agreed that
you and the team require him to upgrade his time management skills.
You have been advised by Seamus (and made Gino aware) that the
organisation requires all issues to be addressed by the end of this quarter
(eight weeks only). Four weeks from now, a review of progress – to
monitor the progress of the development program and the extent of any
additional development support, if needed – will be conducted by Gino
and yourself.
Gino has supplied you with a short-list of three courses that he believes
will address his learning needs and assist him to manage the current
workload he has mounting up. You will find these in the resource listed
below. He is happy for you to decide which of the three programs he will
attend.
1. What Training Option did you choose for Gino and why?
Gino is one of the consistent employees in the organization regarding the sales
as he is having best sales record within the sales team. Though Gino is one of
the effective employees in the organization, he suffers from some major backlog.
Thus, Gino needs to improve these areas of him to become more efficient for the
team. The management skills Gino must be improved in this case. Here, Gino
has also assessed his current problem and he has prepared a short list of three
courses which he believes that it will be addressing the learning needs of him. In
this way Gino will be able to manage the current workload of him. Considering
the problems faced by Gino, option 3 of training for Gino has been selected in
this case. The option 1 has been rejected as training will last for only two half
days where Gino might be requiring more time. Also, in this case Gino needs to
visit the closest capital city where the fees of the courses are also higher. Thus
option 1 is rejected. The option 2 is also rejected as these materials will be
delivered over the internet where Gino needs an active tutor who will be
teaching him. An instructor is required for Gino as he is very much fond of taking
notes but after that he never goes through those notes. Thus, getting only the
online notes will create the same situation. For Gino, best option is the option 3
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Assessment Task 3
as in this case a workplace mentor will be provided. Also, in the reasonable cost
a special training programs will be provided in this case. Another advantage of
this course is that it will be provided as long Gino requires it. Thus option 3
course is selected for Gino.
2. Create a training schedule for the program. Make sure you follow the
Development policy. Ensure that you include
o Date and timeframe
o Resources required
o Cost
The training schedule for Gino is provided in the following section:
3. How does the program meet the needs of the organisation?
For example how the program is compatible with the objectives and strategy
you developed in Assessment Task 2.
In this aspect the main aim of this program is making Gino more efficient for the
organization so that Gino can utilize his full potential for the organization. To
make Gino more efficient for the organization a personal development plan has
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Assessment Task 3
been created in this case. In the assessment task 2 a brief outlie of the initiated
program for personal improvement of Gino has been elaborated. Now, the main
question is that how this program is able to meet the needs of the organization. I
this aspect Gino is one of the bright employees of the organization as he his
holding the best sales record but in the case of time management performance
of Gino is quite low. Thus, in the previous section a personal development
program of Gino has been presented. As Gino is lacking proper time
management skill, this program is mainly focusing on the time management skill
improvements of Gino. In the lesson 1 of this program Gino will be taught about
overview of the time management. In this lesson Gino will learn about very basic
fundamental of the time management which will be helping him to understand
the main learning which is in the lesson 2. In the lesson 2 Gino will be taught
about time management plans. Gino will learn these things under a professional
instructor who will be helping Gino actively for clearing any of the Gino’s doubts.
Thus, the main aim of improving Gino’s time management skills will be fulfilled
through this project. So, the program can effectively meet the current needs of
the organization.
4. How do your proposed timelines meet the organisational requirements of the
organisation?
Here previously from the organizational end it was conveyed that by the end of
this quarter Gino must improve himself so that he can meet the needs of the
organization. And currently there are only 4 weeks are left for the ending of this
quarter. Thus, it is very much important to finish the program within one month.
As per the proposed timeline of Gino’s training program lesson 1 will take total
time of 19 days and to complete the lesson 2 total 12 days will be required.
Thus, total required tie for this program becomes 31 days which is one month.
Thus, the proposed timeline for this program will be able to meet the
requirement of the organization.
5. What is the approval process as per the Development policy?
Approval of this project is very much important so that execution of the program
can be started immediately. For the training program of the total cost is $550
dollars which is beyond the limit of $500 dollars. Thus, this program of personal
development of Gino must be approved by the manager where the detailed report
must be prepared by the supervisor of Gino. In this report it must be mentioned in
detail that what is going to be performed in this program. With that the supervisor
must be addressing the outline of the infrastructure delivery requirements. If Gino
successfully completes this personal development program then there would be
several of benefits for the MacVille and these benefits must be outlined in the
application of the personal development program. By evaluating all of these
aspects of the program the manager will be approving this program for the
further execution. As this program is a performance related issue improvement
program this program needs to satisfy another criterion to be approved by the
manager which is that it must be completed within the performance improvement
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Assessment Task 3
period which is already stated in the application form.
Part B: Collect feedback from individuals
Instructions :
Create a list of questions that you can ask staff after they have
attended a short course or training session.
This feedback form will be used by you to evaluate the worth of the
event to the team member and to your organization.
Make sure the questions are;
 Simple and easy to read
 Questions relevant to the individuals experience
 Questions that require a yes or no answer
 Questions that give the individual the opportunity to answer
individually
 A space for any additional comments
 Use a rating scale for SOME of the questions
EXAMPLE; Do you understand this question?
1 2 3 4 5
Not at all parts of it I
understand all of it
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Assessment Task 3
Employee Questionnaire
This questionnaire is designed for us to be able to gather feedback
on your recent training experience.
1. Do you like your training program?
1 2 3 4 5
2. Was the training program interesting for you?
1 2 3 4 5
3. What are your thoughts regarding the course materials?
1 2 3 4 5
4. How long you have taken to complete your training?
1 2 3 4 5
5. Was the instructor helpful to you?
1 2 3 4 5
6. Were the online resources easy to access?
1 2 3 4 5
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Assessment Task 3
7. Did you have found any irrelevant info in the course material?
1 2 3 4 5
8. In which environment you have used the course materials the most?
1 2 3 4 5
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Assessment Task 3
Part C: Assess performance, negotiate future
learning and report on professional development
Instructions : Read the scenario and complete the questions.
Four weeks have passed, and Gino has completed the time management course.
Seamus has expressed satisfaction and noted the improvements in the
performance of your team against the objectives set. All team members, with the
exception of Gino, are now performing to the level required. Maria reports
coaching by Graham as successful. Graham undergoing mentor and workplace
coach training is of great value to developing other team members.
You still have concerns with Gino’s performance. The mid-term review with Gino
has also been conducted and you have made the following notes summarising
progress and concerns.
● There has been a noticeable improvement in the schedule for client visits
being kept by Gino, but this morning a complaint was received regarding a
meeting Gino missed.
● In his defence, Gino stated that Maria had the meeting entered on his
schedule, but three fellow team members had requested his assistance that
morning, which had made him late, and when he called to let the client know
he was held up but, on his way, they cancelled.
● Gino has demonstrated that the strategies he learnt from the time
management course to address the original concerns have improved his
knowledge and strategies in this area. However, concerns remain about
certain situations he is experiencing in the workplace.
BEFORE THE ROLEPLAY
1. Write down what you will discuss with Gino. Be sure to include;
 future steps to improve performance
 further professional development within the organisation’s time limit
 Explain organisational policy for developing teams
 Ensure to use positive examples of Gino’s work as well as negative.
 Discuss Gino’s performance
Gino has improved himself much better than previously and currently he is
capable of performing up to the level required by the organization. Also, there is
a significance improvement in the time management skills of Gino. Though he
has improved himself a lot, some improvement might me required for the Gino
so that he can reach to the optimum level of performance. Thus, it is important
to discuss some improvement criteria with the Gino so that he can improve
himself much better.
First of all, some important steps will be discussed with Gino so that he can
improve his time management skills. In this context first creation of a proper
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Assessment Task 3
schedule will be discussed with Gino. How to organize the day and the week in
advance will be discussed with Gino. The second step for improving the
performance is prioritizing. From this step Gino will learn how to prioritize his
already developed schedule so that each of the works can be performed within
the time limit. In the next step it will be discussed with Gino that how to set the
deadline of each of the scheduled works. Also, Gino will learn how to handle
those deadlines properly for getting an excellent output. If somehow a deadline
is missed then how should he will react will also be discussed with Gino.
Following that, discussion will be done with Gino regarding procrastination.
Procrastination factor can badly affect the productivity of the organization which
can lead to wasting of energy and time. Thus, in this step it will be discussed
with Gino that how to overcome a procrastination. Multitasking is a good idea
but not always best for proper time management. Most of the peoples think that
multitasking is a good idea for performing the tasks in faster way which is
actually wrong. Multitasking can be confusing which can hamper the
productivity. Thus, discussion regarding multitasking will be done with Gino and
it will be assured that he never uses the multitasking technique. These are all
the steps that will be discussed with Gino for improving his performance further.
Gino also required some professional development for himself which will be also
discussed with him. In this aspect first of all, it will be discussed that how to
know more about the audiences of him. By knowing them properly it will be easy
for Gino to work with themselves. Following that techniques for setting the goals
will be discussed with Gino which is important for further professional
development. With that focusing on the objective will be also discussed with
Gino. Here it will be discussed with Gino that how to keep the focus intact on a
particular objective. In the further cases how to execute a proper planning will
be discussed with Gino. In this way, following the steps Gino will be able to
develop his professional skills further.
It is also very much important to discuss the organization policy for developing
the teams with Gino so that he can properly understand the organizational policy
for developing an employee. For a development of a team first of all, a group is
evaluated for the development purposes. For identification of this types of group
MacVille performance management processes will be utilized. After the
identification of group development needs it is important to approve the train
program for the group. The approval will be given by the managers of the
organization in which they will first check the whole procedure of the training
program and the budget. After the evaluation the managers may or may not
approve the training program. In this context it is important for the team
supervisors that they properly convey the whole training program and benefits
of the program for the MacVille to the managers. In the last section the
supervisor who was responsible for the training of the team must address a
detailed report to MacVille regarding the development of the team. In this report,
encountered performance issues and the actions and the programs implemented
for the addressing these issues will be discussed. Also, outcome of the program
regarding improvements in the organization will be enlisted in the report.
It is also important show the positive and the negative aspects of Gino’s
performance. Important positive aspects of Gino’s work are that he is holding
best sales record in the whole sales team which means he is a hard-working
person and his capability of communication is excellent. Also, his interpersonal
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Assessment Task 3
skills are high which are positive point of Gino and it will be discussed with Gino
which will provide him extra confidence. With that negative points of Gino will be
discussed with him so that he can work on those points to improve his skills
further. The main negative points of Gino which will be discussed are the
sloppiness of him which makes him late in many of the cases. Also, time
management skills of Gino are poor which will be also going to be highlighted in
the discussion.
Performance of Gino in the organization will be also need to be discussed with
him. Considering Gino, he is one of the best employees in the organization. He is
holding the best sales record in the sales team. His communication skills are
excellent which is beneficial for the organization and Gino always meets the
organizational targets of him. Thus, overall performance of Gino in organization
is excellent.
Next Step - Schedule a time with Gino (your trainer)
to role-play a meeting.
AFTER THE ROLEPLAY
2. What professional development activities has Gino undertaken in the past to
develop his skills?
In the past Gino has undertaken a professional development program in which
he has learned about the time management. Here Gino has successfully
developed his time management skills.
3. What are the gaps between the organisation’s needs and Gino’s current skills?
After the professional development program there is currently no gaps between
the need of the organization and the skill set of Gino. However, Gino needs to
work on his newly acquired skills to become more stronger in these areas.
4. What did you decide are the next steps to take for Gino’s professional
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Assessment Task 3
development? Did he agree to it?
From the first Gino was mainly lacking in the time management as he tends to
sidetracked from his actual work which makes him fall behind in his work. Thus,
it is decided that in the future a professional development skill will be arranged
for Gino in which he will learn how to be focused in the scheduled work and Gino
has already agreed to it.
5. What are the gaps between the organisation’s needs and Gino’s current skills?
After the professional development program there is currently no gaps between
the need of the organization and the skill set of Gino. However, Gino needs to
work on his newly acquired skills to become more stronger in these areas.
How can you measure the effectiveness of a professional development program?
Effectiveness of a professional development program can be measured in
several of ways which includes reaction, learning, behavior and results. In the
reaction section it will be measured that how the employees have reacted to the
training program. In the leaning section it is measured that how much
knowledge and skills has been gained by the trainees. For the behavior it is
measured that how the professional development program has impacted the
performance of the learner and the attitude towards the workplace. In the
performance part overall performance of the trainees from the professional
development has been measured towards the organization. If they are
performing much better than the previous then the professional development
program was quite effective. Thus, by measuring all of these aspects
effectiveness of the professional development program can be assessed.
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