Analysis of Leadership and Management at Morgan Motors: Operations

This report provides a comprehensive analysis of leadership and management practices at Morgan Motors Company. It begins by defining the roles of leaders and managers, comparing their characteristics, and examining how their functions apply in various situational contexts, such as conflict management and product launches. The report then delves into the application of different management theories, including classical, behavioral, and contingency theories, as well as transformational leadership. Furthermore, it explores operational management approaches and their importance in achieving business objectives. The report also assesses the impact of business environment factors on operational management and decision-making processes. Overall, the report offers a detailed examination of how leadership and management contribute to the success of Morgan Motors Company.

Operation and
management

Table of Contents
INTRODUCTION...........................................................................................................................3
Section 1 (Task 1& 2)......................................................................................................................3
P1. Role of leaders and function of manager...............................................................................3
P2. Examining examples of the ways managerial functions and leaders role apply in distinct
situational contexts.......................................................................................................................5
P3. Applying different theories and models................................................................................7
Section 2 (Task 3 & 4).....................................................................................................................8
P4. Operational management approaches along with role that leaders and managers play........8
P5. Importance along with values of operations management to achieve objectives of business.
....................................................................................................................................................10
P6. Assessment of business environment factors that impacts operational management
addition to decision making through managers and leaders. ....................................................10
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1

INTRODUCTION
Management and operations emphasis on turning inputs into outputs with proper
planning, organising along with supervising all the activities related with production,
manufacturing and services (Addo-Tenkorang and Helo, 2016). These are organisational
functions that assist in making necessary improvements within processes that results in higher
productivity for business. For gaining insights about management and operations, Morgan
Motors Company is chosen that is car manufacturer that was established in 1910 at United
Kingdom. The assessment highlights information about leaders role and managers functions,
application of leaders role along with managers function in context to situations and different
theories and approaches. Further it includes essential operations management approaches and
some of the factors that impacts decision making of managers and leaders along with operational
management efficiencies.
Section 1 (Task 1& 2)
P1. Role of leaders and function of manager
Introduction of organisation: Morgan Motors Company was established by Henry
Frederick Morgan in the year 1910. It is a well-popular brand that works in motoring sector to
provide automotive vehicles by exceptionally blending heritage, suitable modern technology
addition to traditional craftsmanship. The company has tradition management structure in which
personnel are supervised and lead effectively to develop business.
Role of manager and leader
Manager is the person who administers the entire organisation. The people who have
powers for recruiting, hiring, organising resources, monitoring attendances, maintaining
discipline, oversees workings and do performance appraisal are defined as managers. The main
function or role of manager in a company is to plan activities for upcoming duration. The also
perform functions to organise the team as well as materials in accordance to the set plan. In
addition, managers of Morgan Motors Company executes their functions including staffing,
leading, controlling and so on in effectual manner (Battini and et.al., 2016).
Leader is the human being who possesses various combination of personality along with
skills to make others following the direction provided by them. The person who have ability to
convince others to perform critical workings is defined as leader. The main role of leader in a

business is to lead people in the path to achieve objectives. Moreover, they performs role of
facilitator in which they makes things easier for personnels and facilitates directions to process
flow better together with boost productivity. Furthermore, leaders of Morgan Motor Company
have roles related to decision maker, listener, strategists, harmonising workforce and change
agent.
Comparison between role and characteristics of manager and leader
Basis of comparison Leader Manager
Characteristics The one of characteristic of leader is
that they are caring as they shows
genuine concern along with for
sincere interest for others. Moreover,
leaders of Morgan Motor Company
have characteristics or qualities of
optimism as they have tendency for
taking most cheerful along with
powerful view and expects best
outcomes.
Managers of any business have
characteristics of huge
knowledge about various field of
works. Moreover, managers of
Morgan Motor Company posses
characteristics of
understandable as they
understands employees values
and appreciate the contributions
made by workforce.
Roles Organisational leaders have main
role of building morale as they pulls
everyone together for the purpose to
work for common objectives. In
addition, they performs role of
strategist in which various strategies
are created by them for the
workforce.
Managers of company executes
various roles as per the
designation. Human resource
manager have role of recruiter
in which they source required
candidates for the vacant job.
Further more, they also have role
of administrator of company.
Powers Leaders have power to influence
people and to enforce disciplines
among workforce.
Managers have power for
overseeing entire organisation
and making decisions for
betterment of enterprise.

From the above discussion, it is examined that leaders and managers plays different roles
in an organisation. For example, in Morgan Motors Company, leaders have role to influence
workforce, build relationships, guide them and frame strategies. While, in the same company,
managers performs roles of recruiter, delegator, administrator and many more (Bromiley and
Rau, 2016).
It has been analysed that role of leaders at Morgan Motors Company includes leading
people, optimists and caring. Where as, managers performs functions recruiter, administrators,
understandable and coordinator. In context to managers, they applies management theory in
which various functions of management are provided by Henri Fayol. These functions includes
planning, organising, coordinating, commanding and controlling. However, leaders apply
situational leadership concept in which they leads workforce as per pertaining circumstances.
P2. Examining examples of the ways managerial functions and leaders role apply in distinct
situational contexts.
In a business, the main pillars are leaders and managers as they properly execute their
roles and functions for achieving objectives in as the set procedure. For attaining goals and
executing operations systematically, leaders and managers play various roles and functions as
per the situations.
Managers and the functions: The organisational personality who processes activities
and manages all operations are described as managers. Various types of managers performs
functions in Morgan Motors Company as per their designation and workings. For example,
strategist manager have function to plan all upcoming workings and strategies for goal
accomplishment. The other is human resource manager who functions to organise resources for
the entity. Moreover, when business is workings towards some project then it is function of
manager to organise all activities, communicate all information and coordinate with other
departments.
Managerial functions in different situational contexts: In the workplace, various
situations arises which managers have to handle properly. Some of functions that are applied by
managers of chosen firm performs in different situations are as analysed: Conflict management: When some conflicts arises among workers and management of
Morgan Motors Company then managers have responsibility to resolve them by applying

the suitable functions. To resolve conflicts, managers performs functions including
planning function in which they makes various plans to initiate workings to pair up.
 Launching a product: If Morgan motors is going to launch something new or new model
of car then management plays an important role as they decided time, cost, promotional
activity and different plans to introduce it in front of all. Moreover, managers are
responsible for making sure that all processes of company which is related to launching
new products are well structured.
Leaders and their roles : An individual or person who is able to understand employee's
problems and give their efforts to solve them effectively is consider as leader. This assist
employees to work properly by getting solutions. The main responsibility of leaders is to give
assiduity on employees performance and maintain jobs systematically. In Morgan motor new
products and policies are formulated by management where leader is playing a role of
coordinator and supporter who guides employees to work productively and effectively.
Moreover, leaders try to manage the grievances which are taking places among employer and
employees.
Leaders are playing their major role in situation context: In business organisation
many situation arises where leaders are required to play different roles. The role of leaders in
situational context are as defined:
Launching a product: The role of leaders in context to Morgan motor is when
organisation is going to launch a new car in market then it is required skilled and trained staff
who can help to product such kind of product. Herein, the role which played by leader is to
understand the process and provide training to employees that can help to launch the product
with the help of employees and increase the productivity.
Conflict management: Conflicts are the main issue in organisation that can arise any
time and needed to solve for completing task. In Morgan motor, there are conflicts between
employees due to lack of engagement of some employees that creates disturbance between in
organisation. In this situation, leaders are playing role of disturbance handler by assigning work
between all people and get the things done in certain period of time.
The above discussion states that leaders of Morgan motor playing role of mentor and
disturbance handler which helps to solve the situation and maintain good performance of
company effectively.

P3. Applying different theories and models.
Management Theories
Management Theories are a set of guidelines which guide the management in effectively
managing an organisation. They are necessary for achievement of goals, targets and objectives of
a firm. Morgan Motor Company which is a British manufacturer also uses makes use of these
rules for management purposes (Chan and et.al., 2017).
Types of Management Theories-
Classical Management Theory- According to it, workers of an organisation only have
physical and economic needs. It completely disregards other social needs such as pension, job
security etc. It focuses on specialisation of skills of labour, centralised decision-making and
earning of maximum profit. When Morgan Motor Company has to launch a new product that is
car with innovations that is new in market then it managers plays function of trainer in which
they provide additional training to workers and other managers of firm must take important
decisions related to quality which will ensure consumer satisfaction and ultimately maximisation
of profits (Choi, Cheng and Zhao, 2016).
Strengths- It ensures that the efficiency of labour is maintained which ensures better
productivity which will help organisation to bring innovation to its new product.
Weaknesses- It segregates employees on the basis of individual performance which
reduces morale of some employees which can harm the prospects of company.
Behavioural Management Theory- It is based on the notion that the management will
better understand the human aspect to employees and will treat them like assets of the
organisation which will help it to achieve its goals, objectives and targets in long-run. If there is
a conflict between different set of workers in Morgan Motor Company then the managers can
use conflict-management techniques to resolve it so that it does not hurts the organisational
prospects. Thus, it is important that management maintains unity and harmony among workers
which is crucial for decision-making process.
Strengths- It helps managers in developing leadership traits such as free rein leadership
which upper-level management of firm can develop by delegating decision-making task to
workers to ensure quick decisions.

Weaknesses- Lack of adaptability is problem because many managers don't know how to
apply this theory in different situations which can create problems for company (Fahimnia and
et.al., 2019).
Contingency Theory- It states that leadership style followed by the leader should match
the different situations arising in an organisation. A good leader is a person who can modify
decisions on the basis of prevailing situation. Efficiency and effectiveness of management is
judged by its reaction when a firm faces tough situations which demand a strong action to be
taken. In the context of Morgan Motor Company, when the new car is ready and preparations are
on for its launch in market then managers must provide appropriate guidelines and directions to
workers so that they don't face any problems in completing their task.
Strengths- This theory is very dynamic in nature and thus helps managers of company to
modify their approach according to situation and change their decisions if required.
Weaknesses- It is very complex to apply practically in organisation because it may seem
simple in theory but when it comes to practical application it is not easy for managers to change
their approach.
Theory of leadership:
Transformational theory: In this theory, a leader executed practices after identifying
requirements of the change and creates vision by inspiring and implementing change. In the
situation of managing conflicts, leaders of Morgan Motor company opts this theory so that they
can identify the reasons of conflicts and as per direct personnels to work in teams.
Strengths: Transformational theory promotes morale among people with better
communication at the organisation.
Weaknesses: In various cases, the theory results in pressure among people and causes
disruptive outcomes.
Transactional theory: It is the theory through which leaders majorly emphasize on
supervision and performances by promoting compliances and providing rewards addition to
punishment. At Morgan Motors Company, when managers wants to launch a product, they uses
this theory as it helps them to motivate staff members through rewards to market the product and
achieve successful introduction.

Strength: With the theory, leaders of the automotive firm stimulates team members in
such manner that boost their productivity and creates the environment lading to achievable goals
at all levels.
Weaknesses: The theory eliminates individuality and limits innovation amounts as at
time of introducing a product, leaders various times when activities not workings as per plan,
then becomes unyielding and rigid that hampers innovativeness of personnels.
Chaos theory
The theory that emphases more on adaptability, creativity and initiatives so to cope with
future which is unknown. It is majorly opted by managers of the company so to explain complex
systems that can appear randomly. In the company, conflicts are random situations that arises
anytime and any place. To manage conflict situations, chaos theory is opted by the company. In
this, managers analyses situations and plans further workings.
Management By objective
It is planning approach wherein administrators and stakeholders set measurable goals on
the basis to which further activities are plan and implemented. In the situation of introducing
product, managers of Morgan Motors Company uses the theory so that proper plans are prepared
for product launching and activities are performed in coordinated manner. The strength of the
approach are it helps in managing things in better manner. It also clarifying about roles of
personnels so that all the activities are executed accordingly. The weaknesses of it is that it fails
in giving proper guidelines to setter of objectives.
Section 2 (Task 3 & 4)
P4. Operational management approaches along with role that leaders and managers play
Operation and management is the administration of business practices which is used by
organisation to create the highest level of efficiency and satisfaction in business entity. The
relation of operation and management is to converting materials in to goods and services that can
help to maximize the profits (Fettermann and et.al., 2018). The management of Morgan motor
company is using numerous approaches that are as defined:

Total quality management: The approach which is used to solve the problems which is
related top quality of products and services is mentioned as TQM approach. This is used by
Morgan motor company to improve the quality of its products that can help to attracts customers.
Role of managers: Managers of organisation plays their role by evaluating the
production process, quality check and assigning the role of employees in their specialisation so
they can perform well and provide better quality of cars.
Role of leaders: In this approach leader perform a role of maintaining good environment,
improving product quality and providing training to employees so changes can be take places
easily (Francis, Hasan and Li, 2016).
Six sigma: This is a tool or method, used by corporation to bring improvements in
business process. It establishes a culture that dedicates to continuous improvement by reducing
variances. This is used by Morgan motor company to detect the errors and increase the
production capability with the help of skilled workforce.
Role of leader: The role of Morgan motor's leader is to focus on infrastructural activities
and give power to workers for using tool and resources optimally. Moreover, leaders are
responsible to follow the improving process and utilise available resources so production can be
increase in organisation.
Role of manager: Morgan motor's manager are responsible for identifying the errors and
its root causes then make planning to eliminate the detects which helps to create better products.
Moreover, it sets management system that helps to know the problem and get them solution for
better improvement (Mijumbi and et.al., 2016).
Lean Management: This approach is used to managing the organisation which assist the
concept of continuous improvement and work systematically for the purpose of improving
efficiency and quality by cutting cost. In context to Morgan motors, it is important to improve
the quality and efficiency of company by reducing cost of raw material and irrelevant activities.
Role of leader: To improve the quality and efficiency of organisation leader of Morgan
motor has to figure out the flaw in manufacturing and get a proper solution that can help to
reduce waste and increase growth of company (Prevot and et.al., 2016).
Role of manager: Morgan's managers are performing their role in as they get involve
staff in continuous improvement process and bring innovation to avoid or reducing wastages for
attaining high profits by maintaining product efficiency (Gillen, Jacquillat and Odoni, 2016).

Corporate Social Responsibility: It is a management concept that states integration
between social and environmental concerns in business operation. This is important approach
which is used by Morgan motor corporation to engaging customers and employees, brand
differentiation, cutting the cost and bring innovation that helps to improve organisational profits.
Role of leader: In CSR leaders are playing role as to increase the interest of employees
towards sustainable society and generate extensive brand image by influencing society. Leaders
are responsible to growing employee's interest and promotes its products.
Role of manager: Manager of chosen organisation are responsible to improve the
company's reputation by engaging with customers and employees in business activities.
Moreover, managers innovate new products and services by participating in CSR activities
(Ravinder and Kollikkathara, 2017).
Stakeholders analysis
Stakeholder analysis is consider as a tool which is used by management to know the
interested investors. In Morgan motors, there are many stakeholders who interest and power are
mentioned below:
LEVEL OF
INTEREST
LEVEL OF
INTEREST
LEVEL OF POWER HIGH LOW
HIGH Managers Government
LOW Employees Customers
High power, high interest: This involves managers and leaders who are having high
interest and power in organisation. Such as managers of Morgan motor make essential decision
that is impacting positively because it has high interest and power in business activities.
High power, less interest: In context to Morgan motor, government is having less
interest but high power who formulates policies to run a business.
Low power, high interest: In context to Morgan motor, employees are having low
interest and low power because they works only for getting fixed amounts so they do not give
extra efforts to increase productivity.

Low power, less interest: This grid states, customers are having low interest and power
that affects the productivity of Morgan motor because number of auto maker are available in
market. This can limits the customers to make decision regarding purchasing cars that is
impacting negatively.
P5. Importance along with values of operations management to achieve objectives of business.
Operation and management are important for business enterprises that involves planning,
organising, directing and controlling the operations in order to make profits (Matthias and et.al.,
2017). Morgan motor that is car manufacturing company using operation management to
improve the quality and profitability of organisation. The importance of operation management
are as defined:
Product quality: The quality of products is important for organisation and customers as
it influence people and make decision to buy products. Operation and management is important
for Morgan motor as it helps to improve the quality of cars which is manufactured by company.
In this, leaders develop the quality standards for manufacturing department and match quality
that helps to provide qualitative products (Hitt, Xu and Carnes, 2016).
Waste reduction: The next important element is waste reduction which is possible
through only operation management. The leaders of Morgan motor company uses proper
technique and tool in order to cut down wastages with the help of operation management and
motivate employees to work properly.
Revenue increases: Customer satisfaction is important for organisation which helps to
increases sale and profitability of a company. For this purpose Morgan motor is using operation
management which is important for organisation as manager understand the needs of customers
and bring innovation in order to develop new products. It attracts customers that enhances to buy
products and services resulting profits maximisation (Kopardekar and et.al., 2016).
P6. Assessment of business environment factors that impacts operational management addition
to decision making through managers and leaders.
In Business era, there are many factors that influences decision of leaders and managers
in business organisation. In context to Morgan motor company, there are many factors which
affects decision of leaders and managers of that are as explained: