Working with and Leading People: A Report on Morrison's Practices

This report provides a detailed analysis of Morrison's human resources practices and leadership strategies. It begins with an examination of the recruitment process, including documentation, legal and ethical considerations, and the role of managers in selection. The report then delves into the skills and attributes needed for effective leadership, differentiating between leadership and management styles. It explores various leadership styles applicable to different situations and discusses ways to motivate staff to achieve organizational objectives. Furthermore, the report investigates the benefits of team working, addressing the roles of leaders and members in achieving goals and managing conflicts. Finally, it covers the planning, monitoring, and assessment of work performance, including the development needs of individuals and the evaluation of assessment processes. The report uses Morrison as a case study to illustrate these concepts.

WORKING WITH AND
LEADING PEOPLE
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TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Documentation for the recruiting new employees ................................................................3
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection
process..........................................................................................................................................4
1.3 Taking participation in selection process ..............................................................................5
1.4 Evaluation of own contribution in selection process ............................................................5
TASK 2............................................................................................................................................6
2.1 skills and attribute needed for leadership:.............................................................................6
2.2 Difference between leadership and management .................................................................7
2.3 compare leadership styles for different situations.................................................................7
2.4 Ways to motivate staff to achieve objective..........................................................................8
TASK 3............................................................................................................................................9
3.1 Benefits of team working for organization ...........................................................................9
3.2 Working in a team as a leader and member towards specific goals, dealing with any
conflict or difficult situations.....................................................................................................10
3.3 Review of effectiveness of the team....................................................................................10
TASK 4..........................................................................................................................................11
4.1 The factors involved in planning the monitoring and assessment of work performance....11
4.2 plan and deliver the assessment of the development needs of individual............................11
4.3 evaluate the success of the assessment process...................................................................12
CONCLUSION .............................................................................................................................13
REFERENCES ............................................................................................................................14
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INTRODUCTION
Morrison is the fourth largest chain of supermarkets in United Kingdom headquartered in
Bradford. It was founded in 1899 by William. Morrison store is locations were primarily focused
in north England but with takeover if Safeway its presence also increased significantly in the
south England. Morrison's market share in June 2015 was 11% down 0.35 from 2014. in June
2014, Morrison's announced that it had trial led the new structure and believed that better
performance was achieved via management structures. In February 2015 Morrison's named
Tesco director David Potts as its new chief executive. In June 2015, Morrison's cut the price of
200 everyday items by up to 33%. The store chain's sales had fallen by 2.9% in the first 3 months
of 2015. In September 2015, Morrison's announced the sale of its 140 M local stores to Mike
Greene and Greybull capital, to be re-branded My local stores foe euro 25 million. The
traditional format of Morrison's superstores is called market street. The company operates a
number of stores called Morrison's M local in major places such as Birmingham, Manchester
Cardiff and Bristol (Pashayan and et 2016).
Human capital play vital role in every organization. In retail company it is important to
make long term relation with employees so they can make effective interaction with their
customers (Aaker and Joachimsthaler, 2012). The leading people in the company assist to firm to
ensure the long term growth and make effective decision in the company. The present report
make analysis on the Morrison and its HR practices along with the leading people. It also
includes the various types of ethical consideration which effects selection process. In addition,
this report make analysis on the different types of legal and ethical consider which are requires
for the making the interview for effective (Bryson, James and Keep, 2013) Along with this it
makes analysis on skills which are required for effective leadership and make differentiate in
between leadership and management. Furthermore, this report make analysis on the different
types' leadership theories which used by leaders of company in different types of situations.
TASK 1
1.1 Documentation for the recruiting new employees
For recruiting the new employees in the Morrison Plc, the HR of company recruiting the
new staff in the office for maintain the stores activities which are under the Morrison. In order to
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make new recruitment the HR of the company is using the different types of activities which
helps to them for maintaining their stores and helps to them for increases their sales. Entity have
more than 498 super stores in Entire UK (Bunt, Galanter and El-Guebaly, 2014). For maintaining
stores activities they need 10 staff members. Given below is Job Description of company.
Advertisement for store manager
Morrison company is hiring for store manager. Essential qualification for candidate is as
follows:
Educational qualification : MBA in Marketing and Graduate from recognized university.
Work experience : 2-3 years for working in reputed company.
Age : 30-35 years
Good communication skills ( English) required
Store Manager
Position name: Store manager
Qualification : Individual have to possess degree in management
Level of Grade: Corporate level
Roles and Responsibilities
 To check sales data
 Manage store goods
 Helps to company for managing effective relations
Job description for store manager
Handling all the function activities of store.
Giving direction to all the lower level employees.
Managing work schedule of store to meet deadlines.
Managing and keeping record of all sales and revenue.
Person specification
Knowledge  Individual must hold a degree in management
 Must have knowledge regrading to the latest trend in market
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Skills  Skills to manage store activities.
 Have good communication skills
 Easily understand the market trends and business.
Experience Individual must have experience of more than 5 years in managing and supply
chain management.
1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection
process
Recruiting the right people is the key to success of many organization. These
organizations ensure that the processes involved in recruitment are legal. There are some act and
regulation defined by UK government which should be followed by Morrison in recruiting
employees which are:
Equality Act 2010: The act was made by the govt for protecting the rights of the employees.
Provisions are given in this act that no discrimination can be made on the grounds of sex,
religion, age, and culture (Bryson, James and Keep, 2013).
Data protection Act 1998:- Guidelines are given in this act for protecting the personnel data of
persons. So Morrison's can kept the data and information of its employees secure.
Halo effect : In halo effect biasing is provide for a particular candidate. Management should
take care of these partiality at workplace so that other candidates do not get ignored.
1.3 Taking participation in selection process
In Morrison working as the general manager I take active participation in the selection
process (Chaneta, 2014) For making the section process more effective I used different types of
methods which helps to organization for selecting right candidates for the vacant position.
Following are participation which I take in the selection process.
Short listed candidates
The first step which I take in the selection process is short listing the candidates. In the
first step I make short listening the candidates on the basis of their qualification and skills which
are hold by them. I make complete analysis on the applicants profile which helps to gain
complete knowledge regrading to the candidates.
Take IQ test
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It is important to know the level of knowledge of candidates. So in order to make
selection process more effective I take IQ test of candidates. Through this test I become able to
know regrading to the general awareness of candidates.
Conduct interviews
The Last step which I take to conduct selection process is to take interview of candidates.
After making IQ test, I take participation for conducting interviews of candidates. In the face to
face interview of applicants I gather all required information of applicants along with their
cultural and educational background. Through this process I become able to know more
regrading to applicants and check whether they are fits for the job or not.
1.4 Evaluation of own contribution in selection process
For making the interview more effective I take part in selection process which helps
Morrison for hiring the 10 staff members in the company. In order to making the interview for
effective I use different types of techniques through which I can assess complete knowledge
regrading to the candidates and their performances.
Get wider choice of selection
By using the different types of selection process HR of the company get wider choices of
candidates. In order to make interview more effective I used different types of methods gives
company a wider choice and number of skilled candidates. Through the E recruiting I also get
more knowledgeable applicants which aid value in organization's services.
Benefits of the E recruiting
The E recruiting process helps to organization and HR to gather more customers in their
business. In this process I used different types of approaches which helps to HR to make their
interview more effective. Through this process I able to gather more talented applicants for the
vacant positions. This is most appropriate methods because it saves time and cost of selection
process.
TASK 2
2.1 skills and attribute needed for leadership:
Leadership attributes are the inner and personal qualities that makes the leadership effective for
any leader that is working in Morrison company. These attributes constitutes many
characteristics such as values, motives, habits traits, styles, behavior and skills. Leadership is
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always important in corporate performance. A good leader always motivates and encourages the
people of his/her team (O'Neil, 2014).
Following are some attributes and skills of leaders in a company :
Planning
Proper planing is require to perform a task in successful manner .Leader role is to plan all the
necessary task that need to be completed . On the basis of task duties are allocated according to
the skills of employee.
Organize
Managing and dealing with the team and people is a in important task for the leader. A great
leader should always build relationship with team by communication and try to know
individuals. The stronger relationship will make the leadership more effective. Leader are
recruited to solve and analyze the problems of the organization. So leader should have strong
analytical skills to manage team and people effectively.
Control
Role of leader is to control and monitor performance of employee. Leaders monitors
performance of each employee to find out weak performing areas. It helps for involving efforts
of all the followers towards achieving the set targets and goals.
To Motivate and Inspire
Good leaders create a perception fro future that is compelling and that motivate its employees for
what they want to achieve. Through this motivation and encouragement leader can make its team
to achieve the target in effective manner. A good leader should always complement its team
when they do great work so these complements works as an encouragement for the employees an
they do the work with more potential.
2.2 Difference between leadership and management
 Leadership can be defined as the company ability to manage and set the goals and to
achieve them (Druskat , Mount and Sala, 2013). Morrison is one of the biggest retail
company of UK and it requires leadership which can motivate and encourage the
employees so that they can produce quality of work. Leadership generally involves
creating and making clear vision , making sound decisions establishing achievable goals
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and providing employees tools needed to achieve goals. While management is and
individual or a group of individual that accept responsibilities to run an organization.
Management often includes activities like planning, organizing, directing, controlling etc.
They co-ordinate with others to do all the work for accomplishing objectives of the firm.
Here are some differences between leadership and management of Morrison company:
 Leadership is skill of leading other whereas management is an rt of organizing and
coordinating things in a systematic way.
 Leadership involves focusing on people while managements main focus is on system and
structure (Bryson, James and Keep, 2013).
 Leader generally asks what and why whereas management asks how and when the work
will be completed.
 Leadership is people oriented approach while management is a task oriented approach.
 Management always simulate the work but the leader is the one who initiates the work.
 Sometimes leader can be the manager but manager cant be the leader .
2.3 compare leadership styles for different situations
Leadership style can be referred as leader's style of providing direction, plan implementation and
encouraging people. Leadership style is a key factor to be used by leader to make a decision in
any situation (Wang and et, 2014). There are many styles available for leadership which can be
use by Morrison to make the company's leadership effective. Here are some to discuss:
Strategic Leadership style
Strategic leadership typically includes the leaders who heads the organization. Strategic leaders
creates organizational structure, allocate resources and presents the strategic view of leadership.
Strategic leader is not restricted to those at the top of the company. His duty is to fill the void
between the need for new possibility and the need of practicality. This type of leadership
produces the product in terms of what an organization expects from the leadership (Ford and
Education, 2014)
Autocratic leadership
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In autocratic leadership an individual has control over all the decisions and little inputs comes
from the group members. This type of leader generally makes decisions and choices based on
theirs thoughts and ideas rather than taking ideas and judgments from the followers. The
autocratic leader tells others what to do and how to do and when its should be done. This style
proves most effective when the deadlines are tight and number of people involved in the project
(Crawford 2012).
Democratic leadership style
Company was facing problem due to ineffective leadership and was gaining financial
losses. To resolve this issue HR manager called a urgent meeting and called every employee
working in the company (Wang and et, 2014). Suggestions and feedbacks were taken from
workers for improving the organizational structure and performance of the courier firm.
Democratic leadership style has been used for involving staff members in the decision making
process
There are various theories of leadership theories :
Contingency theory : In this theory leaders take decision on the basis of situation arise in the
company. Decision of leader totally depends on the situation.
Trait theory of leadership : This theory of leadership states that leaders uses his mental and
physical skills to solve a particular problem. Sense of responsibility is required in a leader to
solve conflicts in the organization.
Blake and Mouton leadership theories : The Blake and mouton situation leadership theory has
to dimension :
Concern for people : In this leader have to consider needs of each staff member. Leader takes
care of employee interest and skills while allocating tasks.
Result concern : In this dimension leader concern about productivity of organisation and
concentrate on accomplishing objectives of the company.
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2.4 Ways to motivate staff to achieve objective
In today's businesses environment it is essential to motivate the staff of the organization
to achieve the goals and targets of the company. Morrison can follow some ways to motivate an
encourage their employees and staff. Here are some :
Recognize and appreciate people: The management of company should always recognize and
appreciate the staff for their accomplishments. This simply involves saying thank you to people
by leaving message or by making some positive comment on employee's work. This will make
the staff feel good and will reinforce them to do the task efficiently.
Reward employees:Rewarding employees for their work can be a great motivator specifically
when it is combined to certain goals and targets. Reward helps in fostering a culture of positive
competition among the staff. Rewards generally includes financial bonuses and gifts. Company
can give certain certificates to employees for the recognition of brilliant work .
Share business goals with staff: It is necessary to share your business goal with the employees
and to make sure that communication between management and employees is going both ways.
Company should take ideas and suggestions from the employees and also have very clear idea
about how the firm want to employees achieve certain targets. In simple terms there should be
mutual relationship between staff and company (Chhokar, Brodbeck and House, 2013.).
The X-Y theory of management
In this theory of management there are two types of employees which rare X and Y. X
type of employee are those who don't want to work and Y type of employees takes interest in
doing work. Morrison company have to make plans accrediting to category of worker. Company
can use Y theory to encourage workers. Management should make an environment in company
by which employees can start taking interest in work.
Productivity synergy : In this team building is necessary so that all the employees of the
organization takes part in performing a task successfully.
Problem solving : Focus of management should be in resolving issue and conflicts that arise in
company . Grievance of employee should be resolve so that they can help in increasing
productivity of organization.
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TASK 3
3.1 Benefits of team working for organization
Teamwork requires in every company or in any business .Teamwork keeps all parts business and
employees to work smoothly an this improves productivity as well. Here are some benefits of
team working for the Morrison:
Promotes Creativity and Learning: When people work in teams creativity prospers. Combined
unique ideas and point of view from each, member creates effective productivity. Team work
enhances the shared ideas and knowledge in the organization which helps every employee to
learn new skills which can be used for future solutions.
Builds Trust in the people: Working with others and anticipate with them helps in building trust.
Team work helps in establishing strong relation with coworkers. By trusting teammate there is
feeling of confidence and safety that allows ideas and thoughts to emerge. In team work open
communication works as key to get the best product and effective solutions to the problem.
Illuminates Conflict resolution Skills: In any organization employees comes from different
background and have different type of thinking and work styles. These unique viewpoints from
different people provides conflict solution to the problem. These employees helps in generating
quick and conflict solutions. When conflicts arises in teamwork situations, employees have to
solve the conflicts rather than turning to the management (Aaker and Joachimsthaler 2012.).
Innovation
The another benefits of working in team is that is helps to promoting, innovation. During
working in the team work brainstorming secession are conducted and helps to employees of
improving their creativity. This creativity leads to innovation in services and products in the
company.
3.2 Working in a team as a leader and member towards specific goals, dealing with any conflict
or difficult situations
Conflicts exists in every organization and this shows the healthy exchange of ideas and thoughts.
However conflicts can result in reduced productivity, employees dissatisfaction, increased work
related stress, poor services to clients etc. For e. g. Conflict of interest arises in the workplace
when an employee has competing interest or loyalties that either are or potentially can be at odds
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with each other. Recently in Morrison a manager who was promoted from a coworker job where
he worked with is wife. The promotion made him his wife's boss. This created the conflict in the
organization. To solve this conflict company discussed with the HR, and then HR department
make the decision to transfer her to another department. An organization should know hoe to
deal with conflicts that arises by conducting proper surveys and asking questions, analyzing the
expectations of the employees, by getting employees thoughts about the company and the
management, identifying mistakes etc. Morrison should focus in preventing escalation, taking
action to control the situations, proper measures to de- escalate the conflicts. Management and
the company should stay calm while handling and dealing with the conflicts.
For solving problems of the conflicts in leader can use Thomas model for making negotiation to
their employees.
Competing It is assertive approach which used by leader in case of emergence. For
solving conflict leader can use this approach and make strict rules for
their workers.
Collaborating It is includes both assertive and cooperative approach which used by firm.
Leaders use this approach for satisfy both employees.
Compromising Leader use this approach for finding mutually accepted solution for their
workers.
Avoiding It is includes both unassertive and uncooperative approach used by leader
of the company when they want to avoid conflicts. It helps to team
members to reduce tension.
Accommodating It is unassertive and cooperative approach which used by leader. In this
approach leader try to build social credit in team.
Tuckman's theory
For solving problems and develop team work leader can use tuck man's Theory.
Following is Tucuman's theory.
Forming Leader conduct team meeting and team members learns about the
opportunities and challenges, and then agrees on goals and begins to tackle the
tasks.
Storming At this stage employees ask question to leader and present their disagreements
on particular topics. So leaders needs to solve problems of team members so
they can effectively work.
Norming Under this stage leader share a common goal and team members take the
responsibility and have the ambition to work for the success of the team's
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