Investigating Employee Motivation and Job Satisfaction: A Tesco Study

This research report investigates the effect of employee motivation on job satisfaction, using Tesco as a case study. The report begins with an executive summary, table of contents, and acknowledgements, followed by an introduction that outlines the research gap, aims, and objectives. A comprehensive literature review addresses research questions and provides secondary information. The methodology section details the research approach, design, data collection methods, and ethical considerations. Findings are presented through quantitative analysis, using frequency distribution. The discussion chapter integrates primary and secondary information, leading to conclusions and recommendations. The report concludes with a discussion of the benefits of motivational tools and their impact on employee satisfaction, offering insights into enhancing workforce performance within the retail environment. The questionnaire is included in the appendix.

Business Research Project

Executive summary
Main purpose of this dissertation is to identify the impact of motivation on employees job
satisfaction. In order to attain this purpose, different chapters were completed by investigator in
systematic manner. Introduction is a first activity that was done by identifying research gap as
well as developing research aim and objectives. Literature review is another part that was done
effectively by addressing research questions for fulfilling the research gap. This chapter helps
researcher by providing secondary information regarding each objectives or questions of the
research. Research methodology introduced as a main chapter that was done by using deductive
approach, quantitative research, positivism philosophy, questionnaire etc. All these are effective
methods because these were supported researcher in accomplishment of research aim and
objectives within less time. Findings is consider important part of dissertation that was done by
analysing quantitative information. Frequency distribution analysis used by researcher as an
analytical technique. This technique supported researcher in analysing and finding of quantitative
information within minimum time. Discussion is another activity that was completed by
discussing primary and secondary information. Conclusion and recommendation are chapter that
was done by describing entire data about the each chapter. This chapter supported researcher in
achievement of research aim and objectives effectively and successfully.

Table of Contents
Executive summary .........................................................................................................................2
Acknowledgement ..........................................................................................................................1
TITLE: Effect of employee motivation on employee job satisfaction............................................1
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................7
Conceptual framework of the research ....................................................................................15
Research Methodology..................................................................................................................17
Research philosophy: ...............................................................................................................17
Research Methods:....................................................................................................................17
Research Approach:..................................................................................................................17
Research Design:.......................................................................................................................18
Data Collection Tools:..............................................................................................................18
Data Sampling: .........................................................................................................................19
Ethical Consideration ..............................................................................................................19

FINDINGS.....................................................................................................................................20
DISCUSSION................................................................................................................................39
CONCLUSION & RECOMMENDATION..................................................................................43
Conclusion ................................................................................................................................43
Recommendations.....................................................................................................................45
REFERENCES..............................................................................................................................47
Appendix .......................................................................................................................................49
Questionnaire............................................................................................................................49

Acknowledgement
Firstly, I want to thank God for encouraging me at every level of life and also giving me
confidence to attain my goals effectively. I also want to thank my superordinates for their proper
guidance and help throughout dissertation by hearing to me with accurate patience, resolving my
issues, check my all work as well as assist me at every phase of project.
Additionally I want to thank workers of Tesco who give their time to me for filling up the
questionnaire as well as assist in completing my research effectively and efficiently with their
help. Without the helps of workers this research may not get done in effective way.
At last, I want to thank my relatives, family members and friends for their love and help
while executing this investigation.
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TITLE: Effect of employee motivation on employee job satisfaction
INTRODUCTION
Overview of the topic- Motivation is the activity that initiates, leads and maintains
purpose oriented behaviours. It is a crucial aspect that encourages individuals to give the
effective execution and assist in reaching establishment aims and goals. An immense positive
motivation will enable the maximised output of workers but an unfavourable motivation will
minimise their execution. A major element in personnel administration is motivation. It is the
core of administration which demonstrates every human being gives themselves a sense of worth
in face to face teams which are most crucial to them (Al-dalahmeh, Khalaf and Obeidat, 2018).
Motivation is the most important factor for all enterprise private as well a public sector. It play
an important function for the growth and development of the company in term of encouraging
people of the firm so they can attain business aim and hit the set target of the establishment. The
term motivation is usually imitative from the word motive so the meaning of it is wants, needs,
desires and demands of individuals. Employee motivation is the process in which the firm should
encourage their worker in the term of compensation, remuneration, bonus, incentives and much
other kind of rewards only for the cause of achieving he organisational aims and objectives. The
people are a multifaceted creature so each worker in an establishment is motivated by some type
of tactic.
Motivation is the process that energies, excites, stands and leads activities and execution.
In current era, company can simply transfer their facilities, commodities, demands and materials
to some other nations or to some other venture. Human capital is the only one major resource
that is to consumable in easier form. Likewise, human resource is the most essential or very
economical assets that cannot be throwaway for any enterprise. Motivation is the one main
element which influences the human resources of an establishment so for the effective execution
or for the attainment of organisational aims and objectives the firm should be inspiring its
manpower. For better execution encouragement is the greatest tools (Pang and Lu, 2018). For
administrators employee encouragement is one of the basic key techniques to elevate the
adequate and appropriate management among the establishment and workforce. Motivation is the
development of supporting and moving performance of absorbed aims and it is the internal
ability that pushes workers to accomplish the organisational and personal objectives. It is a pre

character to execute in a purposive manner to attain specific needs and demands. It also supports
job satisfaction and maximises the productivity of manpower. One of the crucial factors is the
analysis that one direct to their aims and motives so this determination is acknowledged as
motivation. This energy may instigate from an exterior and intrinsic source. The workers
determents this and if the administrators know that what type of encouragement inspire
workforce to do work for them, so they can accept job remuneration and tasks to makes these
workers inclination. Money of financial motivation is of the main inspiring aspects. The
encouragement tools definitely attain the needs and demands of the manpower and in returns the
employees repay it by their hard work (García and et. al., 2019). Finding out the needs and
observing it is the greatest significance policy for each association to earn the authenticity of the
human resource.
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The category of motivation is natural and superfluous. Natural motivation is an
intellectual determination that selects the growth of an individual’s organise as an importance of
challenging or inspiring employment, described conservatory to create abilities, suggesting self
analysis to execute task, depiction entry to make and progress and many more. Extraneous is
alike rational provoke that accepts discussing difference like a result of substantial and
insubstantial profit like outstanding endowments, compensation and supplementary advantages.
Motivation can influence the workers’ execution and job satisfaction. Job performance is defines
as the significance of the set of worker’s behaviours that involves either’s unfavourably or
favourably to attain the business firm targets. The meaning of job performance includes actions
that are within the control of manpower, but it places an edging on the performance are
associated to job execution. It will motivate the workers of the firm will seriously perform their
duties and accountabilities. Effective pay is also a valuable tool to function a important role to
developing workers execution and also enlarge the productivity of business enterprise.
Employees are human resource to the enterprise and organisational success or failure based on
manpower’s execution within the establishment (The Impact of Motivation on the Employee
Performance and Job Satisfaction, 2020). So the administrators of company should administrate
the assets effectively and appropriately to validate the attainment. Enthusiasm indicates the
complex facilities and demands which offer the drive for workers to accomplish a particular
employment. In business venture, motivation affect the employees execution especially those
worker who have less abilities they are encouraged more and highly involve with the work.
The motivation has an instant influence n employee job fulfilment. It define that how
worker are floating come to work and how they get forced to perform their duties and
responsibilities. It is the differentiation among the expectancy bout the job and actual feature of
the employment. It is the emotional gladness and pleasurable circumstance that arises from the
evaluation of one’s job engagement. In an enterprise, employee job satisfaction involves an
important role in the making of profit and also develops the productivity of employees. Job
fulfilment generates a favourable feeling between manpower that represents a favourable
emotional reaction regarding the ability of development (Rita and et. al., 2018). Job satisfaction
can be embellished lots of markers like, the feature of one suggestion to their administrators,
degree of happiness with their working environment, the side of the corporeal atmosphere within
they sort out their employment. It recapitulates offer the data important to growth and success the
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degrees of employment achievement, constancy and gainfulness. Fulfilment at working
environment for a worker’s execution like encourage to task and this inspiration directs workers
to their job satisfaction.
Background of the company- This written report is based on Tesco Plc which is a
British international groceries and general merchandise retail sector company. This organisation
was incorporated in 1919 by Jack Cohen and is headquartered in Hertfordshire, England, UK. It
is the tired largest retail organisation in the world evaluated by gross revenues. The
establishment specialise in supermarket, hypermarket, and superstore and convenience shop.
Tesco has diversified into area like retailing of books, garments, electronics, furniture, toys,
petrol, software, financial services, telecom and internet facilities etc. The business of
organisation is operated and run with the involvement of 472,000 workers and firm has it’s
geographically presence in North America, Eastern Europe and Asian nations. The enterprise’s
brand considers Finest, Exclusively at Tesco, F&F and Fox & lvy. Finest and Exclusively at firm
are the two food brands in the UK (Ekhsan and et. al., 2019). Along with this, the enterprise
provides a range of personal banking products and facilities that consider credit cards and
receivable, personal current accounts and personal loans etc.
Rationale of the research- The investigator is determined that there are several components that
can influence the employee job satisfaction and their execution, motivation is one of these
factors. So the research study will assure the influence of encouragement of employees’
employment fulfilment and work execution. Along with this, the reason behind to organise and
conduct this research to determine the importance of employee motivation and find out diverse
activities of worker support that involve in development of employees job fulfilment (Breaugh,
Ritz and Alfes, 2018). The rationale of this research is to identify the advantages gained by a
firm with the utilisation of immense motivational tools and analyse impact of enthusiasm on
workforce degree of satisfaction.
Research aim-“To investigate about the effect of employee motivation on job satisfaction
level of TESCO’s workforce” A case study on TESCO.
Research objectives-
 To determine the significance of employee motivation for TESCO.
 To identify several practices of employee motivation that contributes in enhancement
of workforce job satisfaction within TESCO.
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 To find out different benefits attained by TESCO with the use of effective
motivational techniques.
 To ascertain influence of motivation on employees satisfaction level.
Research questions-
 Explain significance of employee motivation for TESCO?
 What are the several practices of employee motivation that contributes in
enhancement of workforce job satisfaction within TESCO?
 What are the different benefits attained by TESCO with the use of effective
motivational techniques?
 How motivation influences TESCO’s employees satisfaction level.
Structure of the designation- The respective document will consider information about
the introduction of effect of employee motivation on employee job satisfaction and a brief
description about the enterprise. Moreover, it include literature review that define the brief
information about the importance of employee encouragement, different actions of worker
inspiration, benefits of motivational tolls and impact of enthusiasm on workers satisfaction
extent. Further, the research report will include data about research methodologies that can be
used by the surveyor to collect information for the better accomplishment of research project
(Sarker and Ashrafi, 2018). Along with this, findings and discussion will discuss that outlined
the information which summarise by using different research methods. Recommendations and
suggestions will also mentioned in term of resolving issues and complexities faced by the
surveyor in the execution of this investigation project.
Significance- This research document is important as it offer information about the
motivation that how it is crucial and help in inspiring people of a firm in term of performing their
duties and responsibilities. It is crucial because with the help of encouraged employees the firm
can attain its aims and objectives in set time duration (Okae, 2018). In context of an
establishment motivation is crucial as it reduce employee turnover and provide encouraged
workforce to company that help in hitting the set target of enterprise. This research is crucial as it
demonstrates that by offering monetary and non-monetary benefits, the firm can retain its skilled
and knowledgeable employees till long term who make their contribution in the growth and
development of firm.
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Research gap: This introduces to an area or topic for which insufficient or missing
information limits the ability of investigator in reaching of valid conclusion for a research
questions. Within an investigation main research gap is the effect of employee motivation on job
satisfaction level of employees at workplace. In previous studies, there were information
available about the impact of employee motivation at workplace, but there were insufficient
information regarding the impact of employee motivation over their job satisfaction level. In
order to overcome this gap, there will be requirement for addressing each question of the
research. This will support researcher in fulfilment of research gap and also in attainment of
research aim as well as objectives.
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LITERATURE REVIEW
Significance of employee motivation
According to the viewpoint of Berridge, (2018), motivation can be defined as an inner
feeling of an individual which is directly related to experience of a desire of an individual which
drive feeling to work within an individual who can be used by the organisation to achieve its
goals and objective. According to motivation divided into parts one is internal motivation and
external motivation. Internal motivation is enough motivation is dried with help of different
motivating factors used by the manager within an organisation to motivate the employee. This
factor involved both monetary and non-monetary incentives given to the employee for their
needs and requirements and bringing the motivation of the work so that effectively within the
work of individual. Author also states that motivation is an important part of the organisation
because it helps organisation in various parameters which directly improve the productivity of
the organisation as well as impact on the profitability. There are various factors of motivation
which directly impact on the organisation as well as are also important to the firm for managing
different employees within the organisation and achieving its goals and objectives in a timely
manner. There are various benefits of motivation within the employee and organisation because
motivation directly improves the productivity level within firm. This can be seen that if people
within the organisation are motivated then they will work faster within the organisation as well
as an efficiency which directly to increase in output. Various kind of work motivation within the
firm as a company can perform different activities in an appropriate manner so that it can sell at
mass level. Selling at mass level will provide organisation the benefit of economy of scale which
will improve the performance in the market. Improved efficiency will also impact on the
profitability of the firm because due to improvement within the efficiency organisation will
reduce the wastage of resources which impact on the improvement net profit. Motivation also
helps in innovation with because employees will always offer better idea to the management
which help in increasing the innovation as well as medicine productivity at organisation level.
According to the author it is seen that highly motivated employees within the organisation will
always focus on product and services where it try to minimise the negative impact as well as
reduce the wastage of resources. Professional between various areas where improvement can be
done and will travel to the work forces for increasing their productivity and bring in innovative
ideas. Employee motivation wills all organisations in reducing the problem of absenteeism. This
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