University Business Communication Report: Employee Motivation Analysis

This report examines the critical role of employee motivation in business communication and organizational performance. It highlights the impact of motivation on employee satisfaction, organizational efficiency, and service quality, drawing on studies that link employee empowerment and motivation to improved workplace outcomes. The report references research indicating that managerial standards, employee commitment, and evaluations are key to addressing organizational challenges, as demonstrated by the case of the Commonwealth Bank. Furthermore, it emphasizes that meeting the human factors of employees, including their life situations and the internal and external environment, enhances employee performance and motivation. The report concludes that motivation is essential for job satisfaction and achieving positive organizational outcomes, which in turn fosters employee empowerment. The analysis includes references to relevant academic papers that support these findings.

Running head: BUSINESS COMMUNICATION
Business Communication
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1BUSINESS COMMUNICATION
There is significant impact of motivation on the employee satisfaction, organisational
performance and service quality. Employee empowerment and motivation are two core
factors that influence the performance of the employees in the workplace and this further
results in positive or negative organisational production.
Motivation has always been impact the organisational performance by improving the
level of efficiency of the employees and helping them in meeting their personal goals. With
the same, it has also helped in making a strong bonding among the employees within
organisations. According to what claimed by Ibrahim and Brobbey (2015), managerial
standards, motivation, commitment and employee evaluations to be the main factor and
solution to the organisational issues faced by the Commonwealth Bank in terms of its
performance. Motivation is an important asset for every organisations that it could use to
make its employees their long term loyal friend. The study of Kuranchie-Mensah and
Amponsah-Tawiah (2016) too have highlighted that the risk that the Commonwealth bank
was facing is due to the low engagement of its employees and this could easily be solved if
the employees were motivated and engaged enough. It is to note that meeting the human
factors of the employees, their life situations along with the internal and external environment
are the major factors that enhance employee performance while increasing employee
motivation (Hitka & Balazova, 2015).
Hence, from the above analysis it is to conclude motivation plays the key role in
ensuring employee job satisfaction and positive organisational performance, which further
results in employee empowerment.

2BUSINESS COMMUNICATION
References:
Hitka, M., & Balážová, Ž. (2015). The impact of age, education and seniority on motivation
of employees. Business: Theory and practice, 16, 113.
Ibrahim, M., & Brobbey, V. A. (2015). Impact of motivation on employee performance. The
case of some selectedMicro Finance Companies in Ghana, 2(5), 45-62.
Kuranchie-Mensah, E. B., & Amponsah-Tawiah, K. (2016). Employee motivation and work
performance: A comparative study of mining companies in Ghana. Journal of
Industrial Engineering and Management (JIEM), 9(2), 255-309.