Impact of Motivation Factors on Employee Productivity at Premier Inn

This report investigates the impact of motivational factors on employee productivity and business performance, focusing on a case study of Premier Inn Hotel. It explores existing employee motivation factors within the organization, identifies their impact on productivity and performance, and discerns the challenges faced by Premier Inn in motivating its employees towards achieving organizational goals. The research employs a mixed-methods approach, utilizing both primary data collected through questionnaires and secondary data from literature reviews. The findings highlight the significant role of motivation in enhancing employee engagement, reducing costs, and improving overall business outcomes, while also addressing challenges such as low self-confidence, fear of failure, and communication inconsistencies. The report concludes with recommendations for Premier Inn to optimize its motivational strategies and foster a positive workplace environment.

RESEARCH METHODS &
PROJECT
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Research Title: To examine the impact of factors of motivation on employees’ productivity and
business performance. A study on Premier Inn Hotel.....................................................................4
INTRODUCTION...........................................................................................................................4
Background of the organisation..............................................................................................4
Aim..................................................................................................................................................4
Literature Review.............................................................................................................................5
Research Methodology....................................................................................................................7
Data analysis and Discussion.........................................................................................................12
Analysis of collected facts....................................................................................................12
Interpretation of data............................................................................................................15
Conclusion and Recommendation.................................................................................................28
References......................................................................................................................................30
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Research Title: To examine the impact of factors of motivation on employees’
productivity and business performance. A study on Premier Inn Hotel
INTRODUCTION
Employee motivation is an important aspect for any organisation irrespective of its size and
scope. Increase in level of employee motivation assist organisations to enhance their overall
productivity competitive edge in market segment and overall performance level. Present research
is conducted on the aim. to examine the impact of factors of motivation on employee
productivity and business performance (Aboli Mande, 2021). Research include objectives,
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question, literature review, research methodologies and data analysis. Along with this
recommendation is being provided to organisation which helps them to maximize motivation of
employees.
Background of the organisation
Premier Inn is operating their roles and responsibilities in hospitality industry sector which
is highly competitive organisation of a wide range of products and services to consumers with
high quality and service needs and demands of consumers organisation of the services worldwide
with large number of employees this makes company to manage employee motivation in order to
enhance productivity and performance It helped you in retaining employees for a longer period
of time therefore strategies to motivate employees becomes vital for Organisation in order to
enhance motivation level of employees to maximize overall productivity
Aim
“To examine the impact of factors of motivation on employees productivity and business
performance”. A study on Premier Inn Hotel
Research Objectives:
 To investigate the factors of employee motivation existing within an organisation.
 To identify the impact of employee motivation on employee's productivity and business
performance.
 To discern the challenges faced by Premier Inn hotel in motivating and encouraging
employees towards organisational goals.
Research Questions
 Explain the factors of employee motivation existing within an organisation?
 What is the impact of employee motivation on employee's productivity and business
performance?
 What are challenges faced by Premier Inn hotel in motivating and encouraging
employees towards organisational goals?
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Research Rationale
The main rationale behind selecting this topic is my personal interest as I am planning to
make my career in the industry of hospitality. With the help of gathered information through this
research I can recognise such factors those are related with motivating employees so that to
maximise their productivity and performance. The beneficiary within this research is hospitality
and employees as they may get to know about the concept of employee motivation so that
significant contribution can be received by employees which help the business to grow.
Literature Review
This forms out to be a vital section of every research project which comprises of analysis
and survey of secondary form of data that is vital and essentially needed to set a framework and
base for an investigation. With respect to current investigation a number of online articles and
journals are analysed which are based on the topic of corporate-governance and issue of conflicts
of interest a discussion and evaluation of which is provided as below:
Factors of employee motivation existing within an organisation
According to the view point of Alkali and Mansor, 2020 employee motivation is defined as an
energy level enthusiasm, commitment and overall amount of creativity that a worker brings to
organisation on regular basis. Employee motivation is basically termed as a manner in which an
employee get with organisation goals. There are mainly two types of motivation which is
intrinsic and extrinsic form of motivation. Motivated employees acts as an important asset for an
organisation which is directly associated to overall success of company in an industry.
Furthermore, it has been identified that motivation is mainly intangible and is duly difficult to
measure and extremely difficult to control, but this can be easily facilitated with the help of
intensity and intention. It is essential for an organisation like Premier Inn hotel which is
operating its role in hospitality industrial sector in which employee motivation plays important
role, as workers are directly associated to consumers. In this with the help of effectively striving
towards enhancing overall level of motivation organisation can successfully accomplish their
goals and objectives and can retain employees for longer period of time (Butt, Wen and Hussain,
2020). It has been identified that there are number of factors of employee motivation which is
existing in organisation. In this Premier Inn have efficient leadership style in which leaders
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within company engaged in the process of providing motivation to employees on regular basis
with an aim to enhance the performance and productivity to maximise overall performance of
organisation. In addition to this the other factor of employee motivation which is existing in
organisation is recognition and appreciation. This factor helps leaders and managers of hotel to
organise and appreciate talented and potential workers which automatically enhances their
motivation level and maximize performance towards company. In addition to this positive
company culture is also one of the among factors of employee motivation within an organisation.
It helps organisation to provide a positive culture which helps employees to perform their roles
and responsibilities effectively.
Impact of employee motivation on employee's productivity and business performance
As per the view point of Chen, Siang and Gao, 2021 For the success of an organisation
motivated employees not only contribute in overall mission and objectives of company but also
helps in bringing creativity, reducing cost and solving challenging problems. Motivated
employee find the manner in which employee is committed towards his job and organisation
workplace. Motivated employees perform their roles and responsibilities with more hard work
which enhances overall productivity and performance of company. It has been identified that
employee motivation have direct impact on employee productivity and business performance, as
if an employee is happy at work than it significantly related to work increase in their moral.
Motivated employees also stay focused and work in more productive and efficient manner to
fulfill organisational goals and productivity. It has been identified that it helps in increasing
overall productivity and work quality which helps organisation to reduce cost. It has been
identified that employee motivation also impact organisation in terms of productivity and
motivated and satisfied employees it benefits company in terms of decrease in turnover (Dangol,
2020). In this it is essential for Premier Inn leaders and managers to successfully implement
strategies of motivation with the help of emphasisng upon different theory of motivation such as
Herzberg motivational theory. According to this theory employees feel motivated and satisfied
which offer them meaningful work opportunity for growth and advancement, cooperation and
appreciation and level of control and responsibility of work. Thus, according to the above
mentioned analysis it has been identified that employee motivation have significant impact on
employee productivity and business performance.
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Challenges faced by Premier Inn hotel in motivating and encouraging employees towards
organizational goals
As per the view point of Jadhav, 2021 In order to motivate employees there are number of
challenges that can be faced by organisation. All these challenges are required to be overcome in
time effective manner in order to retain talented and skilled workforce for longer period of time
and accomplish organisational objectives with higher efficiency (Lee, Y., 2020). There are
certain challenges that can be faced by Premier Inn hotel in terms of increasing and motivating
employees towards organisational goals. These challenges can be in terms of low self-confidence
and lack of interest. In this if employees show lower level of self-confidence and interest in their
roles and responsibilities then this can create challenge for leaders and managers to motivate
employees in effective manner. In addition to this fear of failure is also one of the major
challenge that hotel can face in the process of motivating employees (Kamou, 2020). Additional
communication inconstantly, changing workforce also affect company leaders and managers to
motivate employees in effective manner.
Research Methodology
This sections forms a vital part of every research work which provide vital information about the
selection and choice of research method from a set of various approaches and method of research
to conduct an investigation and research work in a more viable and effective manner (Kmecová
and Tlustý, 2021). With respect to current investigation, research onion model has been used to
ensure proper selection of and choice of a research method along with proper justification for
there use.
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Figure 1: Research Onion, 2020.
Research Philosophy-
Positivism, interpretivism, Pragmatism and Realism are different type of research
philosophy out of which researcher. To conduct investigation researcher will undertake
advantage of positivism research philosophy. Main reason behind taking this method is that it
helps in investigating objective nature of investigation and support practical and scientific way of
computing research goals.
Research approach-
Inductive and deductive are different type of research philosophy out of the which to
conduct investigation researcher will undertake advantage of positivism research philosophy.
Reason behind taking this method is that it helps in investigating objective nature of
investigation and support practical and scientific way of accomplishing research goals.
Research strategy-
Research strategy provides a framework and helps in conducting investigation. Survey,
observation, experimental are different times of research. Out of which to conduct investigation
researcher take advantage of survey to evaluate information and data in order to draw a valid
conclusion.
Choices of method-
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Qualitative and quantitative are two type of research choice of method. It helps in having
in-depth investigation of the topic. In terms with present investigator take advantage of
quantitative choice of method, as it helps in collecting information and data and statistical
manner(Lee and Kim, 2020). With the help of taking advantage of quantitative research method
investigator aim towards presenting facts in a systematic and effective manner with the help of
charts and tables.
Data collection and analysis-
Primary and secondary or two type of data collection method out of which to conduct present
investigation research will undertake use of both the form of data collection method in order to
have evident form of information and data to accomplish present goals (Mani, 2020). In terms
with primary research investigator will undertake advantage of questionnaire to acquire first
hand and authentic set of data. While on the other hand in terms with secondary source
investigator will take advantage of literature review to analyse information in a systematic
manner.
Sampling-
This is a process which helps in undertaking research while utilising sample size out of
the whole population. Probabilistic and non probabilistic are two types of sampling methods out
of which to conduct research investigator will take use of random sampling method in which
sample size of 30 respondent is being selected who are employees of Premier Inn hotel. The
main reason behind selecting employees as respondents in this researcher aim towards
conducting research in effective manner as it offers a participant equal chances (Nasr, Piya and
Al-Wardi, 2020). In this investigator undertaker use of questionnaire to conduct present
investigation.
Questionnaire
Q1) Do you think that, motivation plays important role for organisation higher
productivity?
a) Yes
b) No
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c) Neutral
Q2) As per your opinion do you think, motivation enhances employees productivity ?
a) Yes
b) No
c) Neutral
Q3) According to your view point, does managers and leaders of Premier Inn are playing
important role in managing motivation of employees within organisation?
a) Yes
b) No
c) Neutral
Q4) As per your opinion, are consumers influences by employees motivation?
a) Yes
b) No
c) Neutral
Q5) According to you, what are the potential motivation strategies that can be adopted by
Premier Inn to enhance employees motivation?
a) Recognize and reward
b) Competitive pay scale
c) Positive workplace environment
d) Feedback cycle
e) Trust and openness with employees
Q6) According to your view point what are the factors of employee motivation existing
within an organisation?
a) Leadership style
b) Recognition and appreciation
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c) Positive company culture
Q7) In what way employees motivation will benefit Premier Inn Hotel?
a) Low level of absenteeism
b) High performance
c) Improved customer service
d) Retention of workers
Q8) What is impact of employee motivation on employee's productivity and business
performance?
a) Improved employees performance efficiency
b) Improved relationship between employees and management
c) Efficient accomplishment of organisation goals
Q9) What are the challenges that can be faced by Premier Inn hotel in motivating and
encouraging employees towards organisational goals?
a) Low self confidence
b) Lack of interest
c) Fear of failure
d) Constantly changing workforce
e) Communication
Q10) According to you, does employees performance will enhance if they are highly
motivated?
a) Yes
b) No
c) Neutral
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Q11) State some measures through which the challenges faced by Premier Inn Hotel
leaders in the process of employee motivation can be overcome?
a) Strong communication
b) Regular Feedback
c) Employee engagement
d) Transparency
Q12) What is the most appropriate benefit of employee motivation that can be measured
by Premier Inn hotel?
a) Low level of employee turnover
b) Highly productive workforce
c) Maximum consumer satisfaction
Q13) Provide some recommendation, Premier Inn Hotel can employee motivation to
maximise their productivity and business performance
Ethics:
It is essential to conduct research while emphasizing upon ethical consideration to conduct
present investigation researcher maintain authenticity and privacy of collected data and take use
of BERA code of ethics in order to effectively comply with the provision of data protection act
in addition to this approval and prior consent of participants will be undertaken.
Data analysis and Discussion
Analysis of collected facts
Use of following frequency table is made for systematic and clear analysis of collected
raw data:
Q1) Do you think that, motivation plays important role for organisation
higher productivity?
Frequency
a) Yes 27
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