Usability Evaluation: Movie Store E-commerce Website Case Study Report

This report presents a case study on the usability of a Movie Store E-commerce website, focusing on human factors in system design. The study evaluates various aspects of the website, including registration, login, product viewing, and order placement, through a series of tasks performed by participants. The methodology involved selecting computer-literate participants and assessing their interactions with the website using questionnaires. The results highlight the ease of use in account creation, navigation, and product selection. However, challenges were noted in payment processes. The report also analyzes user experiences with gift card creation and account management features. Findings indicate high satisfaction with the website's design and information structure, leading to recommendations for enhancing overall usability and improving the customer experience. The report concludes with an evaluation of the system's efficiency and ease of use.