MPM701 Business Process Management: Compostwiz Pty Ltd. Report

This report provides a comprehensive analysis of Business Process Management (BPM) strategies for Compostwiz Pty Ltd, focusing on improving business architecture and operational efficiency. It begins by defining BPM and its benefits, particularly in the context of Compostwiz's operations. The report identifies the company's problem areas, including its reliance on manual processes and lack of marketing strategies, leading to a capabilities gap. A gap model is presented to illustrate the performance deficiencies in the current order processing system. The proposed solution involves implementing an automated business process architecture to streamline operations, reduce paperwork, and enhance record-keeping. The report recommends adopting a cloud-based solution from a third-party vendor and emphasizes the importance of understanding and adapting to the automated system for the CEO and staff. Additional recommendations include identifying processes suitable for automation and ensuring staff are trained to use the new system effectively, ultimately aiming to improve the organization's overall efficiency and competitive advantage.

Running head: BUSINESS PROCESS MANAGEMENT
Business process management
Name of the Student:
Name of the University:
Athor Note

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Executive Summary:
The report has been used here for the description of the automated system that would help the
CEO in in novating the current business procedures followed in the Compostwiz Pty Ltd
organization. The system would be able to improve the efficiency in the business procedures
of the organization. Brief discussions along with some illustrations have been provided in this
report which would aid the CEO in understanding the details of the system and would
indicate the areas of improvement efficiently.

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Table of Contents
Introduction................................................................................................................................3
BPM and Strategy......................................................................................................................3
Business Process Management..............................................................................................3
Use of BPM for the Compostwiz Pty Ltd organization.........................................................3
Benefits of BPM for the Compostwiz Pty Ltd Organization.................................................4
Problem Analysis.......................................................................................................................4
Business Case of Compostwiz Pty Ltd..................................................................................4
Organization Structure of Compostwiz Pty Ltd.....................................................................4
Capabilities Gap.....................................................................................................................5
Gap Model..............................................................................................................................6
Performance Gap....................................................................................................................6
As-Is Process Model..............................................................................................................8
Project Scoping Diagram.......................................................................................................9
Proposed Solution......................................................................................................................9
Business process architecture.................................................................................................9
To Be Process.........................................................................................................................9
Recommendations....................................................................................................................12
Conclusion................................................................................................................................13
Bibliography.............................................................................................................................14

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Introduction
The use of BPM techniques has been utilized by the organizations in the past and it is
a process which is used for the improvement of the cross-functional process of the
organizations. The methods and the technology involved in Business process management are
generally used for the optimization and management of the business procedures of the
organization.
The report has been used here for the discussion of the BPM technologies used in the
Compostwiz Pty Ltd. The current procedures of the organization have been defined in the
system and the current predicaments in the system has also been identified in this report. The
probable recommendations are included as a part of this report.
BPM and Strategy
Business Process Management
BPM of Business process management is a practice that is generally used for the
governance of the processes in the business of the organization. The main aim of the
technique is the development of agility and efficiency of the operational performances of the
organization. The technique is basically a structured approach that is generally used for the
deployment of the methods, metrics, policies and the management practices of the software
tools of the organization for the steady and continuous optimization of the activities and the
process that take place within the organization.
Use of BPM for the Compostwiz Pty Ltd organization
The main goals of the organization who adopt the BPM strategies are to increase the
efficiency of the business procedures of the organization, achieving the compliance for
proving the standardization and also gaining agility for changing the processes easily and

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quickly. Also increase the visibility of the processes that would provide them with the scope
to see the main processes of the systems.
Benefits of BPM for the Compostwiz Pty Ltd Organization
The main benefits of adopting the Business process management technique is that the
process is used as a cost saving method for improvement of the time to the market and also
increase the revenue of the organization to a certain extent. This would also provide
additional business opportunities for the organization. The business agility is achieved in this
process with the help of process agility. It also involves the self-documenting processes
which enhances the overall business reputation of the organization.
Problem Analysis
Business Case of Compostwiz Pty Ltd
The business case of the Compostwiz Pty Ltd has been used for discussion in the
report and the problem analysis of the business case of the organization has been developed
for the CEO of the organization. The company with which the report is concerned here is
associated with solar driven digging device named Compostwiz. It utilizes a miniature micro-
computer combined and is associated with a combination of the Nano-technology for the
providing an instant analysis and calculate the composition of the soil. The device is used for
obtaining useful data about the transforming unusable, useless soil into luscious, nutrient rich
compost/top soil capable of growing most plants and vegetables. The details are then
transferred by the means of a wireless medium and the data is stored in the cloud based data
storage facility maintained by the inventor Jenny Attenborough.
Organization Structure of Compostwiz Pty Ltd
The Compostwiz Pty Ltd organization, is formed by the inventor jenny and is looking
for procedures that would help in the improvement of the soil conditions which would help

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the farmers in improving the productivity. The most important components of the company
are carbon casting and stainless steel probe. The components are obtained from the Canada
and Spain respectively and the supplier in Spain is the only one in that area.
The business of the organization has been growing with a great extent, however at the
end of the year 2017 the sales of the company went down this affected the profit margin of
the company to a great extent as well. The decline of the company has not yet been resolved
and the CEO of the company needs a solution to this problem.
Capabilities Gap
The main business transaction and the sales process of the company were generally
dependent on the word of mouth and there was no development in the field of marketing
strategies for the organization. The main criteria of the inventor have been looking for the
development of the business with the improvements in the innovation of the technology that
is being used by the organization currently. It has been thought of that innovation within the
organization would provide them with a competitive advantage over the others. However, the
current processes in the organization does not support the innovation and some business
process management would be helpful for the organizations. The current procedures in the
organization are mainly done manually and hence, there is a huge disadvantage of the
organization that they have to face in the record keeping area of their business. In addition to
this, the manual process also involves a number of employees being pre occupied for a single
process or event in the business process of the organization and hence this affects the
productivity and the time consumption of the organization.

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Gap Model
Performance Gap
In the current process followed by the organization when a customer places an order
for a Compostwiz the order is done basically on call or from any other online transaction
website that order of the customer is written up as a sales order and the order is then sent to
production. After the order is placed around three days taken to check if the product for the
customer is available or not. In case the product requested by the customer is available the
production team then send it over to the shipping team and a duplicate copy is then sent to the
accounts department. In addition to this, a triplicate is kept in the production department
where the delivery and the other processes are reconciled and kept in a box. When a sales
order is received by the production department the logistics department makes a note of the
sales orders and sign it. After the logistics department are done with their process the
products are shipped to the local trucks or fed ex is contacted for the outstation deliveries.

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The sales order is then forwarded to the accounting department along with the shipping note
attached to it. A photocopy of the details is maintained and stored in the warehouse in ring
binder. However, there are situations when the photocopier is broken and the details might be
neglected by the departments. In addition to this, the Shipping department also records all the
details of the orders received after it is forwarded from the production departments, and all
the orders are checked again. After checking the order thoroughly, the invoices are decided
upon. When a matching sales and shipping order is found the customer details are fetched
from the order lists and the invoice is delivered to the customers. The payment is done by the
customers in 14 days’ time and it has been seen that majority of the customers make the
payment and very rarely does an order goes into bad debt.
In case there is no stock for the ordered product, then a purchase request is organized
and sent. In addition to this, when the purchase request is received the request is tendered to
the date in which the order is received. After the order is tendered priority scheduling for the
requests are done and the request are processed according to priorities set for by the
department. During processing a request, the supplier is contacted and a mail is sent. Around
four and a half weeks’ time is taken for the confirmation of the product. After confirmation
from the suppliers the invoice is received from the end of the suppliers and immediately after
receiving the order and the invoice the payment is done by the organization.

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As-Is Process Model

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Project Scoping Diagram
Proposed Solution
Business process architecture
The business process architecture is basically a blueprint for the enterprise which
helps in the describing a common understanding for the organization and is used for the
alignment of the objectives of the organization strategically and also the demands of the
organization tactically.
To Be Process
It has been identified that the main problems faced by the organization are due the
manual procedures which are still being followed by the organization and hence, as a solution
for the innovations in the system, the organization should be using an automated procedure
for their business processes. The automated process would be reducing the paper works and
the manual data maintenance procedures of the organization. The order receiving and order
processing methods can be very easily automated by the system. In addition to this, the

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system would be able to store the details related to the order and the order processing system.
The invoice generation process for the organization can also be implemented with the help of
the Automated system implemented by the organization. The system would be storing the
details of the orders placed by the clients and also the details of the suppliers in the system.
This will also reduce the number of staffs required by the organization towards a single
procedure and reduce the overhead cost for the organization. The to-be model for the
business process has been described below: