Addressing Communication Barriers at Mr. Fishy Restaurant Report

This report examines the communication challenges faced by Mr. Fishy, a Fish and Chips Restaurant, due to a diverse workforce comprising British and non-British employees, leading to cultural and language barriers. The report identifies common communication issues, including cultural differences and language barriers, and their impact on the organization. It emphasizes the importance of organizational culture in influencing communication and negotiation processes. To address these challenges, the report suggests strategies such as conducting training and development programs focused on communication skills and establishing clear rules and policies, such as using English or a common language to ensure effective communication among all staff members. The report also references relevant academic sources to support its analysis and recommendations.

Conduct training and
development
Create rules and policy
Business Communication
Cultural Difference
Business communication
Organisational Culture Difference in Language

Organisational culture directly and indirectly affect
communication as well as negotiation procedure so it is
necessary for manager to conduct proper analysis and develop
strategies accordingly in order to avoid them (Lauring and
Klitmøller, 2015). In situation of Mr. Fishy, Fish and Chips
Restaurant they are going through communication challenges
because from 20 employees some belongs from British and
Some are Non British due to which they can able to understand
each other culture as well as language. So in order to avoid this
situation, respective restaurant manager must develop properly
policies and plans which improve understanding of culture and
language among the staffs.
From above mentioned point it can be analyse and summarised that
almost every company go through communication issues which
directly and indirectly impact on their productivity as well as
performance. These communication barriers may occur due to
reasons such as difference in culture, language, religion and so on.
So it is necessary for company's management to develop proper
strategies and policies so that they can avoid respective situation
properly.
Cultural influences on communication and
negotiation
Conclusion
References
Adekola, A. and Sergi, B.S., 2016. Global business management: A
cross-cultural perspective. Routledge.
Evans, S., 2012. Designing email tasks for the Business English
classroom: Implications from a study of Hong Kong’s key
industries. English for Specific Purposes. 31(3). pp.202-212.
Lauring, J. and Klitmøller, A., 2015. Corporate language-based
communication avoidance in MNCs: A multi-sited ethnography
approach. Journal of World Business. 50(1). pp.46-55.
Introduction
Business communication refers to process which is used at
an organisation in order to shares information or message
among peoples and it can be take place insider or outside of
a firm (Adekola and Sergi, 2016). The respective report is
based on Mr. Fishy, a Fish and Chips Restaurant which is
established near London at Borough Market. There are 20
employees working at this restaurant and they are facing
communication issues because of their different culture,
religion and language. This report includes several topics i.e.
common issues that affect communication, plans through
which firm can overcome and who culture at workplace
impact communication and negotiation.
Strategies for overcoming communication
barriers
Mr. Fishy, a Fish and Chips Restaurant management need to
develop proper strategies or plan of action so that they can
overcome communication barriers, from which some method
are given below: -
Conduct training and development: Respective company
management must develop training and development program
related to communication so that they can overcome or avoid
issues of communication (Evans, 2012).
Create rules and policy: They must also develop rules and
policy, that at respective place every staff will communicate in
English or local language so that everyone effectively
communication with each other.
Common challenges and barriers to effective
communication
Every organisation goes through several communication
challenges and barriers which effect their outcome. Same
like this Mr. Fishy, a Fish and Chips restaurant are going
through communication issues which reason are mentioned
below: -
• Cultural Difference: Respective company have 20
employees from which some are from British and other are
from Non British due to which they not able to understand
each other culture which leads to conflict and
communication difference.
• Difference in Language: Due to belonging from
diverse culture employees are also having different language
which create issues while communicating with each other.
Moreover, sometime it will also lead to conflict situation.