Business Communication Practices in Mr. Fishy Restaurant

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BUSINESS COMMUNICATION
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Contents
INTRODUCTION............................................................................................................................. 3
LITERATURE REVIEW......................................................................................................................4
ANALYSIS AND DISCUSSIONS.........................................................................................................5
Communication Practices in the Workplace of Mr Fishy...........................................................5
Barriers in the Workplace..........................................................................................................6
Strategies applied to overcome the Communication Barriers within Mr Fishy..........................7
Theories of Communication Applied In the Organization Mr Fishy...........................................8
CONCLUSION................................................................................................................................. 9
REFERENCES.................................................................................................................................10
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INTRODUCTION
Communication plays a very important role in every organization. Communication is the
process of changing the views, ideas and information to one person to another person. The
given organization Mr. fishy is a fish and chips restaurant in London. Implementing the effective
mode of communication will ensure better performances, coordinating the actives and reduces
the conflict between different cultural employees. The report will cover the steps of analysis of
barriers and the challenges faced by Mr. fishy in its business. Additional, it will focus on the
importance of communication practices. Further; it will deal with the theories of
communication apply by Mr. fishy.
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LITERATURE REVIEW
According to Widhiastuti (2012), business communication is the process of exchanging the
expression, directing and receiving the ideas within the industry. Business communication
started with the conduction of messages and finish with the feedback from the person who
receives it. Further, Hunjet (2017) defined the business communication is a process of between
the sender and the receiver to convey views and information through verbally such as face to
face, using of words or non-verbally by gestures, symbols and posture to implement the
business communication effectively. The capability of communication with the employees
ensures the success and the failure of the organization. To make the communication flow
effective and complete it is essential to remove the barriers from its way. Garay (2017) added
to the point that organizational barriers are the interruption in the flow of information between
the workforces that leads to failure in the business.it includes the internal factors which restrict
the flow of information such as network, environmental factors, unrealistic policies, rules,
culture and many more. Shahbazi (2016) pointed out in the study that for the effective
communication, the organizations have to use the strategies such as the use of simple
language, active listening, and the right selection of a medium and simple organizational
structure to remove the obstacles in the flow of communication. Further Hargie (2016) refers
that the communication practices are the internal process within the organization during the
time of changes, it makes strategies efficient to achieve the organizational goal. According to
Carvalho (2017) organization with extremely active communication practices can earn greater
returns to shareholders compared to an organization with bad or poor communication level.
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ANALYSIS AND DISCUSSIONS
Communication Practices in the Workplace of Mr Fishy
Communication is an internal part which is very effective for implementing the internal
strategies in Mr Fishy (Widhiastuti, 2016). The main purpose of implementing the strategies are
as follows-
Created a plan-The first and foremost thing done the plan the strategies for the staff members
in the Mr. fishy in which analyzed the needs of employees and organization also.
Dynamic and social work environment-Another, practices used to create a dynamic and social
work environment in the culture of Mr. fishy that leads to boosting the productivity, creativity
and interest of the employees.
Provided opportunity to participate-By offer the opportunities to participate in offering ideas,
suggestions, and feedback so the employee feels that they are also important for the
organization and their views been heard by management (Yuriev, et al., 2018).
Teamwork-encouraged the teamwork, so the employees coordinated and learn from each
other.
Used right communication tool-for making the internal communication effective, it is essential
to use the right tool like group chats, emails, that is easy to use for the staff.
Motivation- the main purpose of MR. fishy not only communicated an effective tool with the
employee. Communication also includes the motivation and inspiration so that employees
morale boost and they performed better to achieve the goal of Mr Fishy (Baker and Warren,
2015).
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Barriers in the Workplace
Because of employees belong to different culture and region, there are a lot of barriers came in
the way of communication in the Mr Fishy (Adler and Rodman, 2016).
Lack of confidence-employee feel shyness, discomfort, awkward which affects the overall
cooperation of Mr Fishy work environment and also restrict the employees to give their
suggestions and opinion.
Language differences-as the employees belong to different culture and age group in the Mr.
fishy this can create a problem of language difference (Merkl-Davies and Brennan, 2017).
Irregularity -the challenge faced by Mr Fishy was the communication gap to each member of
different shift.
Not enough listening- communication is the two-way process. It needs the interaction of both
the parties within the organization Mr. fishy for clearing and a better understanding of things.
Body language- sometimes body languages are not matched with the spoken words so that the
members not understand properly what the speaker said.
Unclear conversation-communication barriers created in Mr Fishy when the parties involved in
the process don't understand the things in the same sense as the speaker wants to
convey(Adler, 2015).
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Strategies applied to overcome the Communication Barriers within Mr Fishy
Awareness about the different cultures- staff in Mr Fishy have come together with different
background and cultures (Chiocchio, 2016). With the help of using the common language which
all staff was able to understand easily is essential to remove the cultural barriers.
The clarity in conveying the message to the members been necessary for Mr Fishy for effective
working. By conveying the message up to pint and precisely and taking the confirmation and
check after the convey that the information is understood by the listener in the same sense is
the best way to overcome the barrier of unclarity.
The next strategies used by the Mr. fishy is the proper selection of a mode of communication
like short messages conveyed orally through meetings, and face to face interaction and for the
large significant messages the written form like emails, notices used. Reminders through
notices, memos can be used to remind of important messages (Baker and Warren, 2015).
To make the organizational structure simple and coordinating and each employee assigned a
level of authority and responsibility of doing work under the superior control within the Mr.
fishy makes the communication between the staff members more effective and interacting
(Yuriev et al., 2018). This also helped to remove the confusion in the information flowed from
top to lower level of management and conflict between the employees because everyone
knows to whom they have to report in the organization.
Above all these strategies helps Mr Fishy to enhance the interactions and reduces the chances
of conflict between the members.
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Theories of Communication Applied In the Organization Mr Fishy
Types of theories of communication followed by Mr. fishy are as following as under-
Critical theory-according to this theory, the management in Mr. fishy used to motivational tools
to increases the potential of the employees. The communication role includes in the Mr Fishy,
to resolve the issues, provide direction to the way of doing the task and encourages doing more
productive work to achieve the organizational goal (Adler et al., 2015).
Group ware theory -Mr. fishy used this theory by removed the old mode of communication to
new advance technology advances like employees can communicate by phone calls, mobile
apps, system software etc. so it allows the fast delivery of communication between the staff
members that reflected in the customer fast service by fast delivery of food (Widhiastuti, 2016).
The postpositive theory-the theory deals with the strategy of building messages in such a way
so the information keeps the people influenced to follow the rules and coordinating the
activities together and maintain a smoothly working environment of Mr Fishy.
The informational theory-the informational theory focuses on the flow of the information with
less or no errors .Mr. Fishy ensures that the messages flow correctly without the disturbance of
noise or any other types of faults (Merkl-Davies and Brennan, 2017).
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CONCLUSION
From the above report, it concluded that the role of effective communication is very important
in the organization Mr. fishy as it allowed the management to work productive and helped in
operate efficiently. There are various barriers and challenges faced by Mr. fishy which created
confusion and conflict between the staff members. The report covered strategies and theories
of communication helped the manager in Mr. fishy to meet the challenges and maintain the
working culture in the organization to achieve the organizational goal. Further, the role of
communication practices also played an important role to boost the potential, interest,
coordination and respect between the staff members of Mr. fishy.
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REFERENCES
 Adler, R.B., Kotler, P., Grey, A.M. and Hugos, M.H., 2015. Communicating at work:
strategies for success in business and. info: Singapore: McGraw-Hill, 2015.
 Adler, R.B., Rodman, G.R. and Du Pré, A., 2016. Understanding human communication
(Vol. 10). Oxford University Press.
 Bonaccio, S., O’Reilly, J., O’Sullivan, S.L. and Chiocchio, F., 2016. Nonverbal behaviour
and communication in the workplace: A review and an agenda for research. Journal of
Management, 42(5), pp.1044-1074.
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political engagement with climate change: A research agenda. Environmental
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 Hunt, A., Suess, M. and Kozina, G., 2017. BUSINESS COMMUNICATION IN AN
ORGANISATION. Economic and Social Development: Book of Proceedings, pp.576-587.
 Merkl-Davies, D.M. and Brennan, N.M., 2017. A theoretical framework of external
accounting communication: Research perspectives, traditions, and theories. Accounting,
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Practices and precision livestock farming. Moorepark Dairy Levy Research Update, p.28.
 Shahbazi, S., Wiktorsson, M., Kurdve, M., Jönsson, C. and Bjelkemyr, M., 2016. Material
efficiency in manufacturing: Swedish evidence on potential, barriers and strategies.
Journal of Cleaner Production, 127, pp.438-450.
 Widhiastuti, H., 2016. The effectiveness of communications in a hierarchical
organizational structure. International Journal of Social Science and Humanity, 2(3),
p.185.
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 Yuriev, A., Boiler, O., Francoeur, V. and Paille, P., 2018. Overcoming the barriers to pro-
environmental behaviours in the workplace: A systematic review. Journal of Cleaner
Production, 182, pp.379-394.
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