CFPBUS004 Report: Communication Challenges at Mr Fishy Restaurant

This report examines the communication challenges faced by Mr Fishy, a fish and chips restaurant located near London Bridge. It identifies various barriers to effective communication, including inconsistencies, over-reliance on technology, the use of jargon, a lack of active listening, and a failure to recognize communication as a leadership function. The report suggests several strategies to overcome these barriers, such as open interaction with employees, avoiding workplace slang, cultural awareness, and providing avenues for employee feedback through communication apps. The influence of cultural awareness on communication is also discussed, highlighting how understanding both verbal and non-verbal cues can significantly improve interactions with clients. The report emphasizes the importance of workplace communication for organizational success and efficiency. References are provided from various academic sources supporting the findings and recommendations.

From: Purpose: To address the issues of Communication and Brexit tension
Manage of Mr Fishy
Company: Mr Fishy Restaurant
Employee: 20
Address: Borough market near London
Location
Mr Fishy is established in the Brought market
near London Bridge
Challenges and barriers
There are different challenges and barriers of
communication:
• Inconsistency associated with communication
• Relying to the technology for message
dissemination
• Assuming that the audience will understands
the jargons
• Not listening to the staff members
• Not considering communication as the
leadership function
• Assuming that all are excellent communicators

Strategies
Some of the strategies that can be used to
overcome the barriers of communication are:
• open interaction with employees
• avoid using slangs in the workplace
• remain aware about different cultures
• keeping the door for employees
• using a communication app
Influence of cultural awareness
• Individuals with the proper awareness of
different cultures have a better
communication
• It also improves negotiation abilities as it
allow them to understand the verbal and
non-verbal cues
• Use of these cues can send a positive and
negative message to the client depends on
their culture.
• For example in some countries making eye
contact is considered as polite behaviour but
in other it is considered as rude and
disrespectful.
Workplace communication is
precisely significant to corporations because it
permits organization to be fruitful and
operate efficiently.
References
DeVito, J.A., 2019. The interpersonal communication book. Instructor, 1, p.18.
Jenifer, R.D. and Raman, G.P., 2015. Cross-cultural communication barriers in the workplace. Internafional Journal of Management, 6(1), pp.348-351.
Kent, K., Goetzel, R.Z., Roemer, E.C., Prasad, A. and Freundlich, N., 2016. Promoting healthy workplaces by building cultures of health and applying strategic
communications. Journal of occupational and environmental medicine, 58(2), pp.114-122.
Markovic, M.R. and Salamzadeh, A., 2018. The Importance of Communication In Business Management. Business Management, Entrepreneurship and
Entrepreneurial Tendencies, P.11.
Ting-Toomey, S. and Dorjee, T., 2018. Communicating across cultures. Guilford Publications