CFPBUS004: Communication Barriers in Mr. Fishy Restaurant Report

This report analyzes the communication challenges faced by Mr. Fishy, a fish and chips restaurant, identifying various barriers hindering effective communication among its 20 employees. These barriers are categorized into linguistic, psychological, emotional, physical, cultural, organizational structure, attitude, and perception barriers. The report delves into the specific issues arising from these barriers, such as language differences, emotional imbalances, noise, cultural misunderstandings, and differing perceptions. Furthermore, the report proposes strategies to overcome these barriers, including using simple language, providing translations, employing visual communication methods, repeating important information, reducing noise, seeking feedback, avoiding information overload, and promoting cultural awareness. The conclusion summarizes the key findings and recommendations for Mr. Fishy to improve its internal communication processes.

BUSINESS COMMUNICATION
MR.FISHY RESTAURANT
Common challenges and barriers in effective communication
There are multiple kinds of barriers which hinders effective communication. They can be broadly categorised into:
Linguistic barriers: In any kind of communication language acts as a key factor and different languages used in different regions are the reason
behind this communication barrier. Dialects change with different regions. There are 20 employees in Mr. Fishy and they belong to different
regions giving birth to linguistic barriers.
Psychological barriers:Staff members while communicating can face this barrier, there could be chances that one employee have fear from
talking to another employee, speech disorders, depression and phobia giving rise to psychological barrier.
Emotional barriers: There are difference in emotional balance and intelligence quotient of one employee from another giving rise to emotional
barrier. They may find problem of communicating with ease and comfort from one another. Emotions affect effectiveness of communication
and affect decision making.
Physical barriers:These are barriers which can be removed, they can be noise during communication, non performing equipments which are
used for communicating, large separation between employees etc.
Cultural barriers: There are different number of British and non British employees as London is a perfect example of effect of globalization
there are people all over the world working n London and this difference in culture gives rise to cultural barrier as there are different meanings
of different acts in different cultures.
Organizational structure barriers:There are chances of growing barrier in effective communication growing out of lack of transparency in
organizational structure and misinformation.
Attitude barriers:These barriers arise out of attitude and personality of each employee working in an organization there are introverts,
extroverts, employees with attitude problems like ego and inconsiderate behaviour etc. These all acts as barriers in communication.
Perception barriers:Every employee has different perception patterns and perceives things differently. Knowledge regarding perception levels
acts as a barrier in communication and can lead to to difference in understanding.

There are various strategies which can be used for overcoming
communication barriers:
Using simple and plain language in communication which is
understandable by all can be used to eliminate barriers and making
communication effective. Creation of culture and environment in Mr
Fishy to use plain language can help in reducing communication
barriers.
Reliable translation of words and communication which was not
understood by employees should be translated in language which is
understood by all.
Visual methods of communication can be used by management of
Mr. Fishy to make employees understand policies and changes in
better way.
Constant repetition of important information can help in eliminating
barrier and will lead to effective communication.
Reducing noise levels and asking for feedback can be used for
making communication lot more effective and barrier free.
Providing information in bulk can lead to total failure of
communication system to make sure that information is well
understood by all the employees information overload should be
avoided for effective communication.
Strategies to overcome barriers in communication.
Culture influences communication and
negotiation, there are differences in
cultures, in some cultures repetition is
acceptable but in other culture repetition
is not accepted and considered as ill
behaviour, In some cultures formal
behaviour is accepted and in some
cultures informal behaviour is provided
more weightage.
CONCLUSION
From the above study it has been summarised that Mr fishy restaurants who serve chips and fish are
facing a problem related to their communication and how they can effectively break the barriers of
communication are in three different stages in main body.
REFERENCES
Bovée, C. L., Thill, J. V. and Raina, R. L., 2016. Business communication today. Pearson
Education India.
Brink, K. E. and Costigan, R. D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?. Academy of Management
Learning & Education. 14(2). pp.205-221.
Cultural awareness influences communication and negotiation