Change Management Report: M&S Case Study and Application of Theories

The report provides an in-depth analysis of change management, particularly within the context of Marks and Spencer (M&S). It begins by defining change management and its significance in organizational success, emphasizing the importance of systematic techniques to facilitate adaptation and growth. The report then introduces Lewin's Change Management theory as a key framework for understanding and implementing change. The report further delves into the three stages of Lewin's model: unfreezing, change, and refreezing, illustrating how M&S can utilize this model to effectively manage changes within the organization. The report highlights the importance of change management in improving work environments, enhancing employee efficiency, and adapting to new technologies. This report is useful for students seeking to understand and apply change management theories in real-world business scenarios.

Value and Contribution to Organizational Success
Change management in two
different organizations
Change management is the process of
systematic techniques which aid the
organization to deal with the
formation as well as transition to
attain the goal and objective in the
well define manner. By the help of
change management the organization
is able to make effective decision and
procedures which help in attracting
the larger customers towards the
company. The report is based upon
Mark and Spencer which is an
fashion industry which deals in
clothing. This is the global brand and
have several stores across the world.
This report covers overall change
management process and the different
theories which are useful for HR
department in making out different
policies. However this are useful in
developing the design for making
positive environment in the firm.
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Unfreeze : This is the first stage of
change which include presentation of
the organisation which accept that
change is essential for growth in
future.
Change: After the uncertainty created
by the unfreezing stage there are
change is the stage where people
begin to resolve the uncertainty and
look new ways of doing work in
effectively manner.
Refreeze : When the change is taking
place people have embraced with the
new methods of doing work and the
firm is ready to refreeze . This stage
needs the employees as well as
manager to institutionalize the change
which are useful in the organisation
as it aid in performing better in the
organisation.
Change management and its theory
The technique which mainly use of
systematic approach which assist in
making and deals with the change as
well as transformation in the
organization for achieving the goals
and objective effectively. This will
aid in improving the culture and
technology and help in developing
and designing the product and service
which is offered to the consumer.
The main purpose of the change
management is to execute and make
alterations within the organization for
betterment of employees. By this
company like M&S can use new
technology and the method for
developing the new services in a well
define manner.
In the context of Mark and Spencer
the company can make use of change
management for expansion and
growth of the company. Along with
this, it help in improving the work
environment and make employee’s
more efficient to complete there task
in the given time frame. The change
management consist of wide range of
theories or the methods which are
used by the organisation in order to
execute the changes which are
beneficial for the company. In the
case of Mark and Spencer can opt for
Lewin’s Change management theory
which is explicated below:
Lewin's Change management theory:-
This is the model which was
given by the Kurt Lewin which
comprised of three factors, they are
unfreezing, change and refreezing in
the organisation. This is most widely
use model in the organisation as it
help in making changes, motivating
employees and moving towards the
new level in the organisation. This
stages of changes are describe down
below: