Comprehensive Analysis of M&S's HR, Marketing, Finance, and Practices

This report provides an in-depth analysis of the roles of Human Resources, Marketing, and Finance within Marks & Spencer (M&S), highlighting their interrelationships and contributions to the organization's overall success. The report explores the responsibilities of each functional unit, including recruitment, employee relations, campaign management, financial reporting, and strategic decision-making. It delves into collaborative working practices, emphasizing the importance of customer-driven culture and the factors that influence organizational culture development at M&S, such as preferences, size, and location. Furthermore, the report examines Charles Handy’s concept of organizational culture, including power, role, task, and person cultures, as they apply to M&S. It also discusses the visible aspects of culture and the impact of autocratic and democratic leadership styles. Finally, the report demonstrates the role of financial management and reporting within M&S, covering business ownership structures such as sole proprietorship, partnership, and public limited liability, along with relevant company documentation like profit and loss accounts and balance sheets.

Report
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Contents
1 Executive Summary......................................................................................................................3
2 Describe the role of HR and function within M&S......................................................................3
3. Understand the collaborative working practices..........................................................................4
4. Demonstrate the role of financial Management and reporting within M&S...............................6
5 Conclusion....................................................................................................................................7
REFERENCES................................................................................................................................8
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1 Executive Summary
In this report, it has been summarised about the role of HR, marketing and its finance functional
within organization, especially when generating interrelation between different functions. It has
been explained the collaborative working practices in order to setup appropriate organizational
culture or environment. However, It will analyse the different role of financial management and
its overall business ownership.
2 Describe the role of HR and function within M&S
Type of business
 Private – this type of business is owned by individuals and focused on the increase the
driven by profit. For Example- Sole trader, freelancer writer contributes to written
content and handle the business by owned.
 Public – this type of enterprise is owned by government and provide the better good or
service for benefits of community (Priyadarshini, 2020). It operates with money raised
from different taxes. For Example- Proctor & Gamble is based on the public organization
which are operates by government.
 Voluntary- this type of business is owned and run voluntarily by local communities. It is
mainly focused on the human welfare, societies. For Example- World vision is a kind of
charity enterprise which is mainly focused on the community welfare, providing better
facilities and services.
Responsibilities of Functional Unit
Human resource department are performed the different function in which focus on the
overall business growth and development.
 Recruiting and selecting the right candidate for particular job
 Maintain the effective working environment for staff members
 Establishing a good relationship with team members
 Providing the suitable benefits, compensation
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Responsibilities of marketing department
 Conducting the campaign management process in term of marketing
 Monitoring and tracking the social media channel
 Establish an internal communication with staff members
 Serving an effective media liaison.
Responsibilities of finance department
 Creating a financial report and analysis
 Developing the overall budget
 Advising and sourcing long term financial activities
 Assists manager in term of strategic decisions.
Marketing and its Interrelation between business department or their functions
Marketing department is related the financial where they can share all financial
information regarding budget. Therefore, marketing manager can fix price, identifying need or
demand of client.
Human resource department is interrelated with marketing department because HR manager
can gain more information through marketing team. In order to find out the preference of client
so that it would change the different policies or procedures by HR department.
Marketing department is needs to be work closely with production department and ensure
that adequate research & development planned to satisfy its current as well as future consumer’s
needs. Sometimes, it will be manufactured the best quality and design of items which may
specify it’s laid down by potential client. In this way, it has been examined the interrelationship
between marketing department and production. Usually, marketers will wish to get produce to
market as possible and ensure its competitive advantage.
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3. Understand the collaborative working practices
A collaborative working practices are defined as whole spectrum of two or more enterprise
that can do work together effectively. It is basically covered the informal networks and joint
delivery of project.
Organizational culture
M&S should be included the Customer driven culture in the workplace. It help to
improve its overall business which make a real effort to improve their consumer service, market
research, training and employing right person (Mora and et.al., 2020).
Customer drive culture has been setup by M&S in organization in order to give more
values for both consumers, employee in the workplace. In this way, it is mainly focused on
identifying the perception of people so that it can fulfil all essential need or requirement.
However, it has been done changes in the marketplace where using customer driven culture to
resolve any kind of challenges within organization processes.
Factors make up the development of culture in M&S
There are different kind of factors which help for M&S to develop an effective
organizational culture or environment.
 Preferences- it is one of the most common factors that will have varying in term of
product, food and even brand. it can signify the different cultural which untaken into
account to identify whether particular items are suitable or not.
 Size and location- these are another factors that influence development of culture in
global marketplace. M&S can develop an interactive infrastructure so that it attract more
consumers towards brand. Moreover, it is always tried to open new stores in prime
location such as Mall, central areas.
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Charles Handy’s concept of organizational culture
Charles Handy’s is a type of leading authority on organizational culture, identifying four
different kinds of culture. It involves power, task, role and person.
Power culture-
In M&S, this type of culture is based which held by individuals who can influence spread
throughout enterprise. Manager have a power to change rules and regulation within organization
according to the requirement (Habibi, 2019). For Example- leader can give power of employee
where they can make important decision regarding business growth and development.
Role Culture-
M&S with role culture are based on the regulation when higher authority controlled the
different business activities. In order to build on organizational structure which are commendable
as long chain. Different executives are performed the different assigned task effectively and
efficiently. For Example- A manager would have a more power to give direction of their team
members. It means that it is not just one individual people has controlled the entire business but
it just more priorities of current position in M&S.
Task Culture-
It is the form of team in M&S which are basically formed to address specific problem or
issue within enterprise. Every task needs to be important thing. So power within team will often
shift depending on the mix of team members.
Person Culture-
This type culture is related to the individual people in which focus on the entire business,
authority to make a better decision regarding tasks or activities. Sometimes, a people will use
their expertise to handle or complete task in proper manner. For Example- A doctors have a
known about their duties, responsibilities towards their work. He was always dedicated towards
their patient to fulfil their essential need or requirement.
Organizational culture in M&S
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The visible aspects of culture in M&S are representing as possible way to enter with
different background of enterprise. in this way, it will support for M&S to create as cosy
atmosphere in which each and every people enjoy their shopping experience. In this way, M&S
believe that quality of product to be highly demand. In this way, many consumers are feel that
become worth the price or cost. That’s why, it is consider as useful for identifying the need of
people and change the current policies or procedures.
Impact Factors of M&S
Autocratic – it is based on the leadership style characterized by individual control overall
decision. This type of factor will directly positive and negative impact on the M&S. negative
impact is that when controlled decision by only people. In order to increase conflict among team
members. On the other hand, positive impact is to improve overall business approach in term of
growth and development.
Democratic- it is another kind of leadership that can support for leaders, manager in
organization to share their opinion or view point of other people. This type of factor is impact on
the M&S where providing the better opportunities of staff members, where they can share their
own idea regarding enterprise growth and development. By using democratic, it has been
conducted the better discussion between team member and other managers. Therefore, it take a
more participative role in the decision-making process.
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4. Demonstrate the role of financial Management and reporting within M&S
Business ownerships
Business ownership is based on the practices in term of state, act, right of owing
something, processing. It refer to the organization and group of owner. For Example-
Government is the owner of state enterprise, also a holding company owns its subsidiary
enterprises.
Sole Proprietorship-
It is a type of entity that is owned or run by one individual person. There is no legal
distinction between business and owner. Sole proprietorship is consider the simplest enterprise
form under in which operates a business. it is not type of legal entity but refers an individual
person who are owned the business and personally responsible for its debts. In some cases, The
owner of sole proprietorship is signed the contract in his own name because it has no separate
identity under particular law, regulation. For Example – Barbershop, general stores and sweet
shop run by single owner. These are considered the best example of sole proprietorship.
Partnership-
An association between two or more people in enterprise which seeking more profit. It
will be created with formality but more than involves one person (Graafland, 2020). Partnership
could access all kind of financial information or data that can help for accessing and borrowing
money. Some kind of partnership include individual’s people who work in the enterprise while
other partnership may include partners who have already participated with the different
activities. Also establishing as limited liability for business and filed against the law suits.
A partnership can be opposed to other corporation which is not separated entity from one
person. it may applicable as single way to sole proprietor or independent contractors within
particular business. For Example- Uber & Spotify, Airbnd & Flipboard. These are the best
example of partnership business.
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Public Limited Liability-
It is kind of general partnership and owned by government in which operates the business
in global marketplace. Sometimes, Public liability company may have faced the issue or problem
regarding repay of bank, unable them to change different practices. A public limited enterprise is
completely separated as legal enterprise entity which offers its share for purpose of trading on
the stock exchange. As per rules and regulations, it should include as corporate law, PLC has as
compulsory which are representing as financial status, position publicly to maintain the proper
transparency within overall business regulation.
Company Documentations
 Profit and loss account- It would be generated 10.2 billion pound in revenue both in UK.
 Balance sheet- it should include the financial statement that reports an organizational
assets, liabilities and shareholders’ equity. It should be divided into cash flow statement
being other one.
5 Conclusion
From above discussion, it has been summarised about the importance of organizational functions
that can help for enhancing overall business environment or culture. Furthermore, it has been
created the effective collaborative environment to consider all essential practices. However, it
can identify the role of financial management that always supports for identifying the
organizational reporting management.
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REFERENCES
Book and Journals
al Habibi, B., 2019. HR practices of Marks & Spencer, Selfridges, Primark, and
Sainsbury’s (Doctoral dissertation, University of Science & Technology).
Graafland, J., 2020. Family business ownership and cleaner production: Moderation by company
size and family management. Journal of Cleaner Production. 255. p.120120.
Mora, H. and et.al., 2020. A collaborative working model for enhancing the learning process of
science & engineering students. Computers in Human Behavior. 103. pp.140-150.
Priyadarshini, S., 2020. HR professionals: key drivers for implementing sustainable business
practices. Strategic HR Review.
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