Strategies for an Inclusive Workforce: M&S Case Study Analysis

This report analyzes the strategies employed by Mark and Spencer (M&S) to build an inclusive and diverse workforce, using a case study approach. The research examines the impact of a diverse workforce on the organization, exploring various themes such as leadership support, equality issues, policy impact, training effectiveness, and the effectiveness of initiatives. The study uses a survey methodology to gather data, presenting findings on employee perspectives regarding diversity and inclusion. The report concludes with a summary of the findings and emphasizes the benefits of a diverse workforce, including market expansion and cultural exploration. It also references relevant academic sources to support the analysis.

MANAGING SUCCESSFUL BUSINESS PROJECT

Aim
 “To explore the strategies and initiatives by Multinational company to build
inclusive and diverse workforce- A case study on Mark and Spencer”.

Objectives
 To analyse the impact of inclusive and diverse work force in organization known as
Mark and Spencer.
 To illustrate various strategies and initiative used by Mark and Spencer for the
building of inclusive and diverse workforce.
 To access the challenges faced by Mark and Spencer in the building of Inclusive and
Diverse workforce.

Gantt Chart

Data analysis
 Theme:1 strong leadership always supports of business values in terms of
inclusion and diversity at workplace.

Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
10
8
10
2
Total 30

Theme:2 equality and diversity issues should be addressed.
Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
8
5
13
5
Total 30

Theme3: policies and procedures impact on employee performance at
workplace.
Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
9
5
9
6
Total 30

Theme:4 training and guidance deals with diversity or equality issues
Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
15
6
4
5
Total 30

Theme:5 strategies and initiative used by Mark and Spencer for the building
of inclusive and diverse workforce
Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
7
4
7
11
Total 30

Theme:6 impact of inclusive and diverse work force in organization
Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
16
5
7
2
Total 30

Theme:7 firms’ policies discourage discrimination
Frequency Respondent
 Strongly agree
 Agree
 Strongly disagree
 Disagree
10
4
10
6
Total 30

CONCLUSION
 It has been summarized that the organization contains a diverse workforce and
hence contain employees from different states, countries which have their own values
and ethics. The major impact of this diverse workforce on the organization is that they
are able to expand across the wide geographies and thus explore the various culture.
Besides this, they are able to enter the new market and serve the customers with new
products as well as services. The researcher has used various methodology in order to
collect the reliable data towards improving the diverse workforce and hence managing it.