Analyzing Globalization's Impact on M&S's HR Practices: A Study

This report analyzes the impact of globalization on Marks & Spencer's (M&S) human resource practices, focusing on recruitment, selection, and training. The project aims to identify how globalization influences these areas to meet international requirements. The report includes a project management plan, work breakdown structure, and Gantt chart. It utilizes both qualitative and quantitative research methods to analyze data and provide recommendations for improving training methods to enhance M&S's competitive advantage. The research employs an interpretivist research philosophy and a deductive research approach, using both primary and secondary data collection methods. Ethical considerations are also addressed. The report concludes with reflections on the research process and its findings, offering insights into how M&S can adapt its HR strategies in a globalized business environment.

Managing a successful
business project

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Project aims and Objectives...................................................................................................2
P2 Project management plan that covers all the key element.....................................................2
P3 Work breakdown structure and Gantt Chart with time frame and stages of completion.......4
P4 Carry out the small scale research using qualitative and quantitative research methods......6
P5 Analyse the research and data using appropriate tools and techniques.................................9
P6 Communicate appropriate recommendation as a result of research and data analysis........19
P7 Reflection.............................................................................................................................19
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20

INTRODUCTION
Globalization Is the simple process of interaction and an integration among people and
companies at worldwide level. Therefore, it is the process by which the business and some other
organization are developing international influences and to start operating on international scale.
The entire report is also based upon the impact of globalization on activities of a company. In
addition to this, globalization also leads to increase in the transfer of some capital which further
includes the expansion of Foreign Direct Investment. Overall, globalization also results in
bringing the positivity in a businesses (Tomlinson, 2019). The chosen firm for this report is
Marks and Spencer which is one of the best leading brand in UK. For the same reason, report
will describe the project management plan that consist of many key element such as scope,
quality, cost etc. further, the study will recommended different ways through which the quoted
firm will improve its training policies, recruitment and selection procedures. Lastly, using Gibbs
model, researcher will reflect the values of undertaking the research.
Overview of the company: Marks and Spencer is one of the leading multinational brand
in UK and it provides better quality of products such as clothes, grocery and furniture at
reasonable rates. Currently the company has ore than 950 stores across UK in which 615 only
sell with food products only. The company became the first British Retail company with the
profit of £1 billion in 1998. In addition to this, it also has strong customer base and it has its
global presence because of high quality of products with reasonable rates.
Rationale: There have been many researches are done on the impact of globalisation on
business. This present study is based upon the impact of globalisation on training and
recruitment procedure of HR of the firm and the rational behind this topic is that globalisation is
the vast topic and by researching on this particular topic will help researcher to enhance own
knowledge and research skills as well. Further another reason for choosing this topic such that
researcher have their own interest to study on the impact of some training and selection methods
upon business performance and this study will help to learn various terms that will further help in
their future. In addition to this, through the report, scholar will also learn some ways through
which the business can easily improve their performance and gain high competitive advantages
in market.
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P1 Project aims and Objectives
Aim: “To identify the impact of Globalization on recruitment, selection and training of
employees to meet international requirement in UK- A case study on Marks and Spencer”
Objectives:
 To determine the concept of globalization.
 To analyse the recruitment, selection and training policies of M&S meet interactional
requirement.
 To assess the impact of globalization on Recruitment, selection and training policies.
 To recommend ways to improve training methods in M&S to gain high competitive
advantages.
P2 Project management plan that covers all the key element
Project management plan is a formal and approved document that clearly defines how
the project is executed, monitored and controlled. Therefore it may be summary and a detailed
document which further includes baselines, subsidiary management plans and some other
planning documents. There are main some key element that are as mentioned below:
Scope: the scope of this project is broad such that using best recruitment and training
selection methods the HR policies of the quoted firm will be easily related to this, thus it helps
the firm for its smooth functioning and better operational activities as well. Further the project
will also help to determine the competitive advantages in a market.
Cost: It is the overall amount that is spend during project. For this purpose, the total
estimated cost that is required is around £2500.
Time: It is the total time taken for the completion of the project and for this study, around
2 months are taken.
Quality: The quality of project should meet the standard. Such that every item should be
itemized and listed and it is the duty of project manager to check the quality of standard and if
not then develop the strategy to meet the standard i.e. quality assurance and then measure quality
as well (De Brentani and Kleinschmidt, 2015).
Communication: An effective communication should be there so that it will help to
deliver the project. Therefore, by building best communication plan which will assist to pass
each and every necessary details to the stakeholders so that the project will delivered
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successfully. And even at the time of issue arises, it is the duty of project manager to contact
other that concern their interest in the project.
Risk: There may be chances of risk such that taking fast and decisive action, when things
are goes wrong at that time, there are increase chances of risk. Thus, the proper way to manage
risk to prepare risk register that will help to overcome risk of finance, performance risk and cost
risk.
Resources: To deliver the effective project, there is a need to have sufficient resources so
that the project is completed successfully. That is why, for this project, human Resource,
Financial resources and technological resources are required (Levitt, 2019).
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P3 Work breakdown structure and Gantt Chart with time frame and stages of completion
Illustration 1: Time plan
Work breakdown Structure Is the method that that breakdown the project into smaller
components. Therefore, it is the tool that helps to organize the team work into manageable
sections as well.
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Illustration 2: WBS
Gantt Chart is that type of bar chart that illustrate project schedule and this list the task
in the form of proper time interval that shows the duration of each and every activity.
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Illustration 3: Gantt Chart
P4 Carry out the small scale research using qualitative and quantitative research methods
Research methodology is the process that is used to collect the information and some
data for a purpose of making better decisions.
Research philosophy: It Is the belief about the way through which the data are collected
and analysed. It also deals with the source, nature and development of some knowledge. Using
research philosophy, the researcher will easily reflect own assumption and these are further serve
as a base for a research strategy. There are four main types of research philosophy such as
Pragmatism, which shows different ways of interpreting but no single point of view can provide
exact answer because there may be number of multiple realities. Positivism, it is difficult to be
explained in a precise manner and does not provide exact answers as well (Nash and Browne,
2016). Next is Realism, that only relies on the idea of independence of the reality from the
researcher mind and last is Interpretivism, in which the researcher can interpret the data and it
also includes human interest into a study.
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Therefore, researcher chooses interpretivism research philosophy that helps to attain the
defined aim that is To identify the impact of Globalization on recruitment, selection and training
of employees to meet international requirement
Research Design: it is the set of methods as well as procedures that is used in collecting
and analysing measures of some variables which specified in the problem research. Therefore, it
is the framework that has been created in order to find the answers of many research questions.
There are many ways to classify the research design such as descriptive, correlational, Semi-
experimental, review and meta- analytic. Among all, researcher chooses Descriptive research
design methods because it is based upon the case study and survey methods that is why it helps
researcher to collect the exact information and attain the aim To assess the impact of
Globalization on recruitment, selection and training of employees in precise manner (Davies and
Hughes, 2014).
Research Approach: it is the plan and a procedure that consist of some steps of broad
assumptions in order to collect the data and then analyse it. There are three types of research
approach, deductive research approach which is based upon true conclusion and data collection
are used to evaluate the proposition and hypotheses are also related to an existing theory (Bell,
2014). Next is, Inductive Approach that generate untested conclusion and it is used to explore the
data collection and also identify theme to creates conceptual framework. Lastly, Abduction,
which is based upon exact results and draw testable conclusion as well.
Among all, research chooses Deductive research approach because it helps to provide
exact outcomes so that researcher will attain the aim while on the other side, other approaches
are not.
Data Collection: It is the process of collecting and gathering the information on
variables that further helps researcher to answer the relevant question and also evaluate outcomes
as well. Fro the project, researcher chooses both primary and secondary data in order to collect
the information and attain the objectives as well. In primary data collection methods, there are
different sources through which the information is collected such as interviews, surveys and
questionnaire. Therefore, researcher will ask question to the manager of quoted firm in order to
collect or gather information. While on the other side, secondary data refers to those data which
is already published in articles, newspaper, Books and to identify the impact of Globalization on
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recruitment, selection and training of employees to meet international requirement researcher
also uses this method as a data collection form (Saunders and Lewis, 2018).
Data Analysis: it is the process of inspecting, cleansing and transforming the data with
an aim of discovering some usBell, J., 2014eful information and also assist to support decision
making. There are two types of data analysis such that qualitative and quantitate data analysis. In
qualitative research, it uses interviews, focus groups and experiments to identify some common
pattern and even critically analyse them in order to achieve research aim as well as objectives.
On the other side, in quantitative data analysis, which based upon facts and figures where exact
conclusion is required.
Among all, researcher chooses Thematic data analysis which helps to draw conclusion
using questionnaire so that the scholar will easily attain to exact results and accomplish aims and
objectives as well.
Sampling: It is the process that that is used in statistical analysis in which the
predetermined number of observation are taken from a large number of group. Therefore, to
reach conclusion about the project aim, researcher choose some due to large size of target
population (Verschuren, Doorewaard and Mellion, 2018). There are two types of sampling such
that probability and non- probability sampling. In probability sampling each member of the
population has a known chance in order to participate in the study while on the other side, in
non- probability sampling, group members are selected on non- random manner so that not each
member has a chance to be a part of a study.
Therefore, research chooses simple random sampling In which 20 managers of Marks
and Spencer are selected randomly for questionnaire so that the researcher will conclude the
result in order to determine the viability of the aim i.e.
Ethical Consideration: It is one of the most important part of the research in which
researcher should follow the principles related to this which are as mentioned below:
 The participant should not be subjected to harm in any ways and even the respect for
dignity of the research participants should also be prioritised.
 Researcher should take full consent from the participants prior to the study and there
should be an adequate level of confidentiality should be maintained (Burgess, 2018).
 All the data should be maintain in confidential such that the protection of privacy os the
research participants should be make sure.
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 There should not be any type of misleading the information and representation of primary
data findings in biased way should be avoided.
P5 Analyse the research and data using appropriate tools and techniques
QUESTIONNAIRE
Name of Organisation:
Name of Respondents:
Gender:
Age:
1. How long you are working in Mark and Spencer?
 1 years
 3 years
 1 to 5 years
 5 to 10 years
2. Do you know the actual and detail concept of Globalization?
 Yes
 No
3. How long did Marks and Spencer provide training session to employees?
 Monthly
 Weekly
 Quarterly
4. Are you satisfied with the recruitment and selection procedure of Marks and Spencer?
 Strongly Agree
 Agree
 Strongly Disagree
 Disagree
5. According to you, what opportunities did globalization give to company?
 Increases sales
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 Raise profitability
 Global presence
 All of the above
6. Does HR provides an adequate pool of quality applicants?
 Yes
 No
7. What kind of selection procedure employed while in your appointments?
 By advertising
 By Introduction
 By application
 By group discussion
8. Are you satisfied with the training provided by the company?
 Strongly Agree
 Agree
 Strongly Disagree
 Disagree
9. What kind of ideas d you suggest about effective training?
 Use advance technologies
 Organization of workshops
 Financial Help
 Convenient time
Theme 1: Maximum managers are working for more than 5 to 10 years.
1. How long you are working in Mark and Spencer? Frequency
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