Comprehensive Business Context Report: M&S SWOT, PESTEL Analysis

This report provides a comprehensive analysis of Mark and Spencer's business context, utilizing SWOT and PESTEL frameworks to evaluate internal strengths and weaknesses, as well as external opportunities and threats. It examines the influence of political, economic, social, technological, environmental, and legal factors on the organization's functions and strategies. The report also explores the application of Daniel Goleman's leadership styles, particularly the affiliation leadership style, in fostering positive relationships and improving team performance within M&S. Furthermore, it addresses the importance of corporate social responsibility in the company's processes, emphasizing the need for sustainable practices and ethical conduct to enhance organizational effectiveness and maintain a competitive edge in the retail industry. Desklib offers a wealth of similar solved assignments and study resources for students.

CONTEXT OF BUSINESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Determine SWOT and PESTEL analysis....................................................................................3
Study about how both approaches influence organization by addressing this factors.................5
Daniel Goleman’s leadership styles :...........................................................................................7
Corporate Social Responsibilities in the processes using evidence for research.........................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Organization concept refers to continues effectiveness development in business services.
It requires continues changes for survives in competitive market. It evaluates and analyse
multiple factors like internal and external factors for variation engagement and effectiveness
development for future or for long term new opportunities' expansion (Kerns and et.al., 2020).
Mark and Spencer is all above clothing retail industry in UK. They mainly consider providing
quality services with proper evaluation and identification for customer demand. Consideration
abut this activity its most essential and its the only term which provide benefits for long term.
Business face multiple challenges throughout the expansion of new product services
development when market research experts not identifies market demand, but when organization
management decide and proper evaluate market demand they can easily develop new decision-
making process. This study will provide idea about how organization face challenges from
variation in macro environment and micro environmental factors, how industry develop
leadership in business environment workflow improvement and which social responsibility they
concern for effectiveness development within organization.
MAIN BODY
Determine SWOT and PESTEL analysis
In regard to organization, the study of both framework helps business to perform their
functions in effective manner by emphasizing SWOT and PESTEL to achieve desired targets by
facilitating the corrective measure into action in positive manner. This is defined below;
SWOT- This framework helps business to determine their strength, weaknesses, opportunities,
and threats in order to facilitate business growth (JATMIKO and et.al, 2021). In respond to
organization, these elements is determined by various ways. It is explained below;
Strength- In respond to organization, their strength is it plays key role in function of
management by providing offering line with current trends to customer that satisfy customer
needs and preferences in desired manner.
Weaknesses- The major drawback for organization is that it has not sustainable performance in
aspects of financial that influences and determines weaknesses of M&S. Also, another factor is
their product drop out due to which decreases consumer confidence and occurs loss for business.
In order to this, their financial feasibility decreases and impact on their performance very badly
and arise weakness for firm.

Opportunities- In terms of Mark and Spencer, the opportunity of organization is derived by they
use digital platform through which their productivity and efficiency increases and boost
organization productivity in profitable manner (Benzaghta, M.A. and et.al, 2021). This helps
business to grow and expand by providing their product and services to customer on online
mode. Another thing is that facilitate under this is it emphasize their production approach by
which their consumer increases in productive way.
Threat- In context to organization, their major problem and risk that identified in its business is
increasing number of competitors in market due to which impact on their performance. As many
companies come in retailer industry that reflects as organization threat for their business. Also,
another factors is changes take place in clothing industry due to this it is not easy to adapt
changes that influence organization by arising threat for organization.
PESTEL
In regard to organization, the political, economical, social, technological, environmental
and legal factor influence organization functions. This helps M&S to improvise their
organization in order to achieve their goals and objectives respectively. The framework is
defined below;
Political- In order to organization, the political factor plays key role in function of management
as this helps business to determine elements as Brexit has changed economy of UK that
influence organization (Vera-Contreras, Vera-Rivera and Puerto-Cuadros, 2021). The main two
elements that influence organization is political stability and taxes. As by raising taxes then
organization products and services cost also increases that impact sales of goods as consumer are
not willing to pay price and may create negative impact on organization. In regard to satisfies
customer conduct economy by deriving affordable prices to customer through which gains
customer and increases sustainability growth of organization in positive manner.
Economical- The economic condition of UK is determined by inflation rate of specific economy
that influences organization production in emphasizing by their goods and services. In regard to
this, reflects foreign exchange rates and interest of organization economy. The organization
successfully managed government of country is conduct business by decreasing rate of inflation.
Social- In respond to organization, the social factor influence business by engaging more and
more customer of age group of women, men for expanding organization productivity by
emphasizing demographic factor. Customer purchases products by influencing various factors

that are social, personal and other factors. In order to increases customer and attains organization
productivity in effective manner that helps in raising business by facilitating social factor.
Technological- It is changes every day in order to this organization adopts technology such as
using digital platform and other technological that comes under trends (Rahaman and et.al,
2021). By implementing technology in organization, their productivity, and efficiency increases
in productive manner and boost their productivity.
Environmental- In context to organization, by providing better quality and eco-friendly
products to customers for attracting more and more customer towards business. In current era,
customer prefer food products that are good for their health as they are more conscious about
their health (Damayanti, 2021). So, in order to satisfy needs and wants of consumer it is essential
to provide them eco-friendly products by which organization productivity and profitability
increases in determines positive approach.
Legal- In accordance to organization, it is key factor of organization to follow laws and
regulations of organization in order to derive products and services in effective manner. The
organization is follow rules and regulations that comes under company's act by facilitating each
and every thing in corrective measure to increase their production by following laws in
respective manner.
Study about how both approaches influence organization by addressing this factors
They play key role in function of management by approaching these elements helps
organization to achieve goals and objectives. As by discussing these elements determines that
opportunity and threat of organization influence by PESTEL factor as that implementing by their
factors as determining benefits and risks of business is reflects in positive manner (Alshmrani,
2021). The external environment helps business to grow and make their sustainability growth in
market sector effectively by facilitating internal factor, as they also derive by making their
product innovative and use technology to reduce threat of competitor by satisfying customer
needs and preferences. Also, helps in opportunity by attracting more and more customers
towards organization for raising productivity by adopting technology implements that boost
organization profitability. The external and internal factor both plays significant role in business
as helps in achieving organization objectives and aims by emphasizing boost organization
efficiency. It helps business to overcome challenges and obstacles by removing their barriers by
external environment to increase internal environment of M&S in positive manner. This boost

organization productivity and efficiency by opportunity and threat in effective manner to raise
growth of business.
The strength disclaim risks and weaknesses that influence their opportunities as it is
essential to emphasize power as it may also create negative impact in order to this influence
benefits as threat occurs in market. As threat and weakness affect business due to arise
competitors in market sector of economy that influence business and develops negative impact as
it leads towards organization by influencing factor. The threat and weakness influence
opportunities by arising lots of problems to organization due o which they are unable to derive
opportunities that may affect business of retailer industry. In order o overcome those barriers'
organization may reduce threat and weakness by providing customer better quality of products
and services, this helps in attaining customer and satisfies their want and needs in positive
manner. It plays key role function in management to perform organization function in better
aspect. Through decreasing threat and weakness by overcoming it through innovating products
and services that enhance customer and conducts positive approach for business. The strength
helps organization to overcome risks by strongly influencing power and facilitates growth of
organization in retailer form to boost productivity and efficiency in positive manner. In order to
facilitate opportunities for business it is necessary to raise organization productivity by strongly
conduct power and remove threats, weaknesses that occurs in organization by coming of
competitors that impact on organization performance (Khan and et.al, 2021). So, this plays
significant role in organization by removing this and conduct it in positive manner by
emphasizing power of offering consumer the latest trends of products to raising organization
productivity and efficiency in respective manner. Through this organization earns their
profitability in business and attains growth of organization by occurring opportunity and conduct
negative impact into positive manner. In accordance to internal factor helps business to grow by
expanding organization sustainability for emphasizing strength and opportunity, also arise
problem or weakness in organization to overcome challenges and provide organization growth in
sustainable manner. To boost organization productivity and efficiency it is necessary to
overcome challenges and weakness as they create negative impact. The strength helps business
to arise opportunities for organization by removing threats and weaknesses. It plays key role in
function of management to perform better and satisfies customers to achieve their goals and
objectives in effective manner.

Daniel Goleman’s leadership styles :
Affiliation leadership style is more suitable for Marks and Spencer company because
this style majorly focuses on the relationship between the consumers and management. While
focusing on the relation between people and association it also keeps track of building strong
bonds with the team members and them. The activity mainly required trust and faith on the team
members, which can only lead them to put great efforts to next level. In the previous studies it
has been founded that there is a huge impact of this strategy rather than others. This plan focuses
on the expectations and desires of an individual(Lauer, 2021). Making a good relationship to
people bring a closeness between them and can work with a lot of trust and creates a harmonious
work environment. As Marks and Spencer is a multinational retail industry, it needs to value the
customer expectations and hopes which should be fulfilled according to them. Daniel Goleman
has researched that this Affiliate leadership styles providing positive approach, clarity, standard,
and vision to people and another team workers. As this style helps business to perform their
practices and tasks in prospective manner to boost organization productivity and efficiency in
order to do so by adapting style emphasize better communication and facilitate growth of
organization. Practising this process, above-mentioned organization can build a positive
environment in the work place, and it is possible to achieve an excellent productivity. Here,
framing the casual concept, which will let an organization can know about their weakness and
strength through this strategy. This act requires emotional intelligence and hard work to
acknowledge the values. If an industry push this style too hard without understanding the
concept and without being genuine as just doing it for show off, consumers or a people will
doubt and will become uncomfortable to make a business and healthy relationship with an
organization. Keeping a proper communication and behaviour will lead a company to achieve a
higher success and valued position in an entire universe. Without a collaboration and
understanding between the management and team members will drive to unsuccessful and
negative environment at workplace. Let's take an example of above described
organization(Reshetnikov, et.al, 2020). Due to the occasion season there is a huge rush in market
to shop a different item including brands clothing and home decor. It is obvious that in the
retailers' company there will also a huge work load to make a consumer comfortable. The
Excellent connection between the administration and team members will drive to solve and
manage this quite big crowd with focusing on the people expectations and desires. Because of

this leadership style, Marks and Spencer team is applicable to achieve the higher growth and
good productivity. Team members and consumer feel safe and genuine to make a relation with a
company. The Affiliation leader understands the value of employee and people and try to
comfort them which shows that they care about their efforts(de Silva, 2020). These all activities
make people feel supported and comfortable in hard times. The strong relationship basically
means an entire team in focused and helping each other to grow itself along with providing a
stable economy and fame to a company. It facilitates growth by approaching this leadership
styles in organization boost productivity and efficiency in effective form. By this organization
achieves sustainability growth in market sector for attaining more and more customers towards
organization. The excellent management and team can work effectively and drive to successful
growth and productivity together.
Corporate Social Responsibilities in the processes using evidence for research
Its all above rears to concept where organization develop continues practices and develop
policies for positive environment development within business environment as well as it develop
multiple essential practices for social environment effectiveness development. Application of
social believes makes organization productivity and sales more effective because people always
consider and evaluate that which charity they provide (Cheng, 2021). It includes force major
responsibility like they provide effectiveness in external environmental as well. Knowledge
about these activities' and practices of social responsibility of corporate makes different and
effective Woking environment. Mark and Spencer has major responsibility to provide better
services to customer with quality, innovation, and build people trust continuously.
It decides to provide quality product with proper identification of effectiveness
development in social environment as well as they believe that healthy environment is first
priority of organization when they develop production process they firstly decide that they
develop waste recycling activity and not use and things which influence environmental factors.
Organizational social responsibility in process utilizing considering practice are as follows,
Philanthropic responsibilities:
Expansion of activities to develop better society including with charity fund, provide
fund to health care industry and many more. Mark and Spencer mainly provide clothing product,
so they decide that they manufacture school uniform those people ha not potential to buying
dress also they consider providing ethical environment which makes more efficiency and

expansion of environment (Gupta and et.al., 2021). Also, they develop food facility trust for
people which community not buying their product services. It clears provide that business fist
aim is to develop better society environment and provide employment large amount of people.
Ethical responsibilities:
The major resolvability for overall organization is to provide the best facilities to
customer and develop activity that they achieve and buy quality of product. Consideration about
this activity in competitive market they have to develop effective production process and develop
quality checking experts because business main responsibility is to make happy and satisfy
customer requirements with evolution and identification of market demand and client demand.
Consideration and identification about responsibility makes better and effective towards with the
business.
Legal responsibilities:
Expansion and development of rules and responsibilities to develop effective balance
within society and employee benefits. The major thing is that organization not only consider to
build practice and legal authority develop for social they have to decide employee rules and
provides them safety, security and essential benefits. Mark and spacer develop plan that they
follow government laws, but they also take decision that they provide legal benefit like they
provide good product if customer will not satisfy with their services they have power to take
strict action against it. Knowledge and information about this activity its essential that
organization develop legal responsibility with suitable manner.
Economic responsibilities:
One of the most important and essential responsibility of corporation in context of social
responsibility, organization has to develop and analyse planing with identified multiple economic
factors because they have power to provide stability and effectiveness in country economy. It
influenced to provide employment which is most useful and effective concept of country
environment (Ahmad and et.al., 2021). Mark and Spencer organization always decide to provide
employment and on the basis of recent trend they hire technological experts which have great
sense about management of marketing activity for revenues improvement. So they decide to hire
employee its beneficial term that people have employment. Company has resolvability to
develop new project plan expansion for future benefits behalf of identification of changes and
diversification in market activity.

So from the identification and evaluation of corporate social reprehensibility its very
clear that individual has to develop consider utilization and application of social responsibilities
like provide charity, donation, provide shelter to poor people and many more. Application of
these strategies makes organization goodwill and positive reputation as well as its very useful for
the society benefits and overall country economic condition improvement and effectiveness.
CONCLUSION
It has been summarized form the above reflective study that organization develop
multiple essential practices for continues improvement in business activities. It ha been clear that
Mark and Spencer analyse external factors with application of new technology expansion, and
they consider promoting quality product services with reasonable prices. From the overall study
has been given idea that leadership development in business management makes more efficiency
in work flow, and they have potential and skills to resolve conflicts. This report has been also
provided information that application and consideration of various corporate responsibilities
makes more efficiency in working environment, and it develops positive customer attraction
because individual believes when corporation gain revenues in huge amount ad if they consider
provide benefits of society, so this will not worth it. Identified with evaluation and analysis of
this study that when organization decide to develop new practices in business environment they
have to analyse and evaluate macro environment mainly because without identification and
evolution of this practice not make s better solution for future or for log term growth.

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