Workplace Culture and Its Impact on Organizational Efficiency: M&S

This report analyzes the workplace culture of Marks & Spencer (M&S) and its effect on organizational efficiency. It begins by defining workplace culture and its importance, highlighting how M&S fosters innovation, diversity, and employee development through training and adaptive business models. The report then examines the company's use of policy procedures, including linking behavior to business objectives and cross-cultural communication methods. It explores the impact of internal and external environmental factors, utilizing SWOT and PESTLE analyses to assess strengths, weaknesses, opportunities, and threats, as well as political, economic, and social factors. Finally, the report discusses cultural and ethical standards, emphasizing the importance of social responsibility and communication channels. The report provides a comprehensive overview of M&S's approach to workplace culture and its influence on overall business performance.

WORKPLACE CULTURE
AND ITS IMPACT ON
ORGANIZATIONAL
EFFICIENCY

TABLE OF CONTENT
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
Workplace culture of organization...........................................................................................................3
TASK 2.......................................................................................................................................................6
Environmental scanning tools..................................................................................................................6
TASK 3.....................................................................................................................................................10
Cultural and ethical standards................................................................................................................10
CONCLUSION.........................................................................................................................................14
REFERNCES............................................................................................................................................15

INTRODUCTION
Workplace culture and its impact on organizational efficiency can be understood with the
high importance there is attached on reaching production goals with high efficiency and
employees viability to perform their responsibilities. This report explains broader framework of
environmental and organizational analysis with innovative techniques, ethical behavior patterns
present in company which motivates departments. M&S company is one of the biggest retail
company having clothing apparels, fashion accessories and various other products for providing
care and sufficient fundamental services through which large goodwill is established among
consumers worldwide. Report explains impact of external forces on company, role of formal and
informal relationships within departments, employees which overviews organizational culture.
Report explains importance of values and ethics with establishment of culture sustainability and
environmental responsibility along with communicational channels for sharing information and
building relationships. Report further discusses barriers of effective functioning in company and
way to overcome for gaining strong focus of overcoming them for bringing goodwill among
consumers market share, external stakeholders. There is also high importance attached with
social responsibilities of company towards compliance of environmental policies, innovative
services through which ethics can be developed. Report highlights establishment of workplace
cultures, impact on organizational efficiency and the various business models of creativity and
innovation followed by M&S Company (Loureiro, M. and Silva, 2019).
TASK 1
Workplace culture of organization
The workplace culture of organization is understood with the parameters with which
overall working efficiency within departments is programmed where employees are able to
communicate with cooperation among each other. M&S company workplace culture is highly
innovative where diversity among employees are encouraged, talent platforms are highly
encouraged by leaders through training and development scenarios. The workplace culture has
been highly adaptive to new changes of creativity and functional performance enrichment on all
levels where research shows brand highly believes in bringing latest fashionable trends, apparels

among customers market share. The workplace culture rapidly evolves in company where
employees are given strong training avenues to show their skills, talents and knowledge based on
various new evolving business models. Productivity enrichment can be understood as
fundamental output of workplace culture in organization, where M&S Company has presented
various models of functioning efficiency among employees. Research has shown the diversity in
workplace enables employees to bring new ideas forward within their teams and there is high
leverage of determination, motivation which enriches overall workplace culture in company
(Maliranta and Nurmi, 2019).
Policy procedures and legislations established:
 Demonstrating impact quickly: M&S Company demonstrates impact quickly within
framework by analyzing the latest trends of customer’s preferences within products and
services, where company serves impacts and changes effectively. The metrics on social
media and websites work as one of the most innovative tool to measure latest
technological elements which need to be structured for gaining an optimistic view. The
company serves changes with new creative business models where function to
productively evolve organizational workplace change, where research work an important
role among company products and services.
 Linking behavior to business objectives: Company organizational structure of
employee’s behavior is linked to business objectives and leaders within all teams guide
their team members with high focus towards optimistic development. The behavioral
leadership transforms the working ethics and potentialities of employees where leaders’
training is inclined on particular behavior of employees, their connectivity with business
expansion and diversification into various sectors. M&S Company has high integration of
behavior linkage among all department of employees to attain business objectives, where
it can be vitally understood that factors of growth are strongly corporate within
organizational workplace culture. Cross cultural organization methods to go viral: Company cross cultural communication
patterns within various teams and levels of department works as an high innovative
method to share all important details impacting the cooperation to be one of the biggest
internal strength. Employees research better among their colleagues when they are

connected with networking information systems, which enables to promote business
values and production targets enrichment. M&S organization is recognized as one of the
most efficient workplace culture business organization where the relative synergy is high
to bring leverage of profitability. The overall workplace culture is also vitally advanced
on all scenarios of expanded international markets, customer segments and there is high
focus towards gaining competitive skills among all employees (Kgoroeadira, Burke and
van Stel, 2019).
 Training on practical fields: The workplace culture of organization have huge impact on
overall productivity development within employees which can be understood with large
training provided to employees on practical fields at M&S. Company organizational
culture is highly adaptive to providing training among employees in workplace which
functionally enhances overall productivity levels in company and also promotes business
goals. Training on fields develops the insights of employees to work under varied
situations with dynamic business world, keenly enhances the very productivity of
company among various departments which also leverages profitability margins.

M&S Company has reportedly been surveyed as one of the most effective retail brand
offering high advanced clothing apparels to customers worldwide with the variety of products
and strong customer satisfaction services among all range. The overall efficiency within
organizational culture can be understood as technically being largely effective in delivering
strong branded products and services which have established long term goodwill among
customers. The company culture of working is dynamic and innovative with latest market trends
to satisfy market needs, fast and impactful reach among customer segments through which there
is strong cooperation developed among all levels. Brand workplace culture is one of the highest
innovative model of business scenario where relative synergy of productivity within products
and services by employees is high , later there is long term expansion and evolution of business
goals (Proelss, Schweizer and Zhou,2020).The workplace culture enables employees to
communicate their ideas better among all peers, relatively among their supervisors where high
focus is given to keep them motivated and retained for long term. Employees are highly

impacted with varied aspects of workplace culture in company where there is strong connectivity
established among all peers, colleagues can share their work ethics based on various parameters
and keenly address new ideas. The workplace culture works as an effective tool to leverage the
various scenarios of production and marketing efficiency where research explains materially
enhancement with large capital investment in various fields and the functional efficiency towards
completion of business goals. These points in detail explain various working ethics and dynamics
of organizational workplace culture, where synergy of leveraging new keen enrichment goals
enhances various parameters. M&S brand overall structures workplace culture in company where
departments are keenly addressing new horizons of productivity, working performance standards
and functional ethics among company framework.
TASK 2
Environmental scanning tools
The internal and external environmental of company impacts on overall organizational
culture and performance levels based on the competitiveness and high functional ethics which
are portrayed within culture and overall development. Performance and business goals are highly
coordinated based on various parameters which structure overall productivity levels, gather
details on various framework enables rational evolvement of various tools. There is further
enrichment brought based on various working targets and production goals , once internal and
external tools of company are established (Clark and Fast, 2019).The scenario in which M&S is
operating the business is highly competitive as there are various new brands, companies coming
up in industry where rational enhancement brings company internal parameters to analyze
external factors also and legally construct various tools.
Swot analysis is an innovative internal analysis which explains the various micro
environmental factors which enhance overall productivity within company, keenly enables
company to plan further expansion and diversification. Below is the Swot analysis of M&S
which explains internal management force which gains an enlarged vision towards highly
optimistic business targets.

 Strengths: M&S company has strength of long established goodwill among consumers
worldwide by which there is high relative growth within international horizons market and
also the innovative products work as fundamental strength. The capital investment funds are
an high optimistic strength of company which enables brand to relatively position itself as
competitive force, diversify in various sectors of industry and leverage further functional
efficiency. Weaknesses: M&S company has been facing tough time and huge brand fall situations due to
old fashioned clothes and less innovation coming up in clothes factor as desired by customers
and young population worldwide. There is also less emergence of social media promotion
through website advertising, promotional avenues through market expansion which
potentially slows customer segments attraction vividly (Ghauri,Grønhaug and Strange, 2020). Opportunities: M&S company has opportunity to expand and diversify to reach global
benchmarks and competitive industry set targets as customers are highly appreciative and
looking forward to innovation in all products. The opportunity of further diversification will
optimistically generate business goals, leverage synergy of great working ethics and program
new research factors of growth within internal stakeholders.
 Threats: The dynamic business environment encompasses huge competitive threat to overall
structure of M&S brand levels as relatively there is low productive development, functionally
operations are not innovative and creative to global retail benchmarks. Threat of internal
weak competitive skills among internal stakeholders and employees along with less
technology standards also impacts company productivity levels on various grounds.
Broadly it could be understood that the business environment and industry in which M&S is
operating is highly innovative, competitive and emerging as fast developing business avenues
where customers are highly demanding new innovative products. The external environment
works as potential area of competitive spirit where technology is highly advanced, competency
of employees and marketing along with promotional activities work as one of the most important
tool. External environment is highly important for companies to analyze for gaining long term
success and strong profitability based on various parameters through which new customer
segments can be targeted effectively (Hastig and Sodhi, 2019).
Pestle analysis is external environment framework where it regulates various factors which
needs to be structured for gaining an optimistic view on various horizons, leveraging strong

productivity and various other paradigms on which constructional plans need to be built. M & S
company for expanding into various untapped countries markets, and grow with high optimistic
approach into diverse sectors need to analyze various aspects of market.
 Political factors: M&S company for expanding into various countries market share
where demographic scale and political stability scenario works as an important factor for
enhancing long term profitability. European countries have various stores of M&S where
it has become an important concern due to Brexit decision with which prices of products
have highly increased. Political instability and changed tax rates, tariff barriers have
highly impacted various working scenarios of company operations with low profitability
revenues and slow growth into international markets. Political strength and policies of
frameworks work as an important external factor through which long term impact is built
on company financial strength , reports which reflect shareholders and the various
relative growth among consumers demand into international markets (Rosati and Faria,
2019). Economic factors: M&S company has been facing high losses and structural change due
to changed economic factors, instability within scenario where customers disposable
income has also been impacted on various horizons. The economic factors have highly
brought various parameters of company services under analysis where M&S brand highly
focuses to extend into new policies and procedure laws with which customers also feel
encouraged for captivating strong market share. Economic factors work an important tool
of macro environment where customers strength to buy products are highly important
factor for gaining large leverage on profitability and goodwill among consumers.
 Social factors: M&S company faces huge competition from macro factors as consumers
social parameters are rapidly changing , consumers preferences of innovative fashion
trends within clothing and apparels are highly important . The brand highly focuses to
bring strategic planning for bringing innovative, diversity within various parameters on
which they can highly renew their portals and train internal management to bring new
high quality standards and deliver customers with high satisfaction levels. Social factors
work as an important macro environment factor to bring large leverage of profitability
within company forces and bring large innovation in services (Aureli, Giampaoli and
Bontis, 2019).

 Technological Factors: Marks & Spencer is always using the latest technology in the
market so that they can meet with the demands of the customers which are a very
essential factor for the company (Idowu, 2017). Even the customers like more of
technological use in the organization so that they can make a have a better satisfaction
level and the organization will be able to have a better functioning for themselves which
will result in higher revenue generation for the business. There is online shopping in the
organization and self checkouts in the business which is not making the customers stand
in the cue for purchases which making the organization have a better reputation in the
market because they follow the trends of the customers and understand the employees of
the organization as well.
 Legal Factors: After Brexit there are a lot of legal formalities which had to be done by
the organization so that they can have a stable functioning and operations in the market.
There was a lot of labour turnover and loss of skilled and experienced employees in the
organization which made the organization have a better functioning and meet the needs
and demands of the customers from time to time (Shenoy and Uchil, 2018). Marks &
Spencer has always been following the rules and regulations effectively in the
organization so that they can find it easier for the organization to have a better
functioning. The employees are getting the freedom and safety which they require so that
they can make the functioning of the organization better and the organization can have
high operations which make Marks & Spencer have a higher market share for themselves.
 Environmental Factors: The products of the organization are sustainable resources
products which is giving the organization a great advantage to have a stable economic
condition in the market for a long run which is a very essential factor for the organization
(Jehanzeb and Mohanty, 2019). There is a lot of advantage for the organization since
there are free trades in countries which can make the organization get more customers
and the delivery for the organization will be easier which a very essential factor. There
are a lot of environment friendly measures which have been taken by the organization so
that they can improve the functioning of the environment as well so that they can have a
better productivity.

TASK 3
Cultural and ethical standards
There has to be a strong relationship between eh people and the departments in the
organization so that there is a better functioning which is a very essential factor for the
organization to get a competitive advantage. There has to be a formal and informal bond between
all the team members of the organization so that they can understand each other and functioning
accordingly (Jyoti and Rani, 2017). Culture of Marks & Spencer is that there is a good behaviour
of the customers and the employees, beliefs of everyone are valued in the organization. There are
rules and regulations like unfair treatment is not allowed, employee’s safety, working hours for
the employees which have to be followed in the organization so that the internal environment of
the organization is well maintained. There is an accountability of all the employees of the
organization towards the company which has to be there so that the decision can be taken in the
organization effectively which is very important. The needs of the employees have to be fulfilled
so that the expectations of the employees which are physical and psychological are there in the
organization which is going to make the productivity and operations even better. The company
will not have to compromise on their quality and the best of services and products can be served
to the customers on time.
The stakeholders have to make sure that the functioning in the organization is matching
the expectations of the organization so that there is a better functioning. All the rules and
regulations of the country policies have to be followed by Marks & Spencer so that they can
have an effective market for themselves and a strong customer base (Scase and Goffee, 2017).
There is a change in the trends of society, environment, ethical and others which have to be
insured by the management or the stakeholders that they are being followed and monitoring them
from time to time so that they can have a better and healthy environment to function within.
Cooperate social responsibility has few rules and regulations which have to be followed by
renowned organizations so that they can have an effective functioning in the organization which
is a very essential factor. There are a lot of benefits in Marks & Spencer by involving social
cooperate responsibilities in the organization so that they can have an effective functioning for
themselves which is going to help the organization get a lot of profit in the market (Holford,
2019). This gives Marks & Spencer a competitive advantage which is a very essential factor for

the organization so that they can have a better market and this can make the organization
increase their productivity as well. Changing trends in the market according to the customers
have to be followed so that there is a better functioning and this is going to make the satisfaction
level of the customers increase as well so that there is a better functioning.
Communication Channels
There are a lot of communication channels which are present in the organization so that
there is a better functioning and the organization will be able to have higher profitability in the
market. To have a better sense of direction for productivity and operations it is very important to
have an effective communication in the organization (Hight and Wood, 2018). One
miscommunication can affect the organizations image in the market and the organization can
loss their customer base in the market. There is a lot of competitors in the market which has to be
acknowledged by Marks & Spencer and then make decisions according to them so that they can
have a better functioning for themselves. The management is not the only one who has to have
good communication skills in the organization but also the leaders and other people in the
organization so that there is an effective functioning which can help the organization to have a
better functioning. There are different ways to communicate in the organization which are as
follows.