Maryland Technology Consultants: Strategic Technology Analysis Report

This report analyzes the strategic use of technology at Maryland Technology Consultants (MTC), a consulting firm specializing in IT and management methodologies. The report examines MTC's business strategy, which focuses on providing exceptional services through highly skilled and trained staff. It explores how MTC aims to gain a competitive advantage by improving its recruiting process to ensure it has the right talent to meet client needs and expand its workforce to meet growing demands. The report outlines MTC's strategic objectives, including increasing business development, building an international consultant base, and enhancing its competitive advantage. It also details the decision-making processes at different management levels, supported by the implementation of a new hiring system. Overall, the report provides a comprehensive overview of MTC's strategic approach to leveraging technology for business growth and success.

Running head: STRATEGIC USE OF TECHNOLOGY
Strategic use of Technology
Name of the Student
Name of the University
Author’s Note

1STRATEGIC USE OF TECHNOLOGY
Table of Contents
Introduction......................................................................................................................................3
Strategic Use of Technology...........................................................................................................3
Business Strategy.........................................................................................................................3
Competitive Advantage...............................................................................................................4
Strategic Objectives.....................................................................................................................4
Decision Making..........................................................................................................................6

2STRATEGIC USE OF TECHNOLOGY
Introduction
This report aims to discuss the strategic use of the technology in today’s world and how
the organization Maryland Technology Consultants is using their business strategies in order to
gain the competitive advantages and benefits from the industry, which will help the organization
in improving their business process by using the strategic technology. This report identifies and
states the objectives and strategic goals of the organization and also discusses the decision
making by the senior staffs of the organization supported by the hiring system.
Strategic Use of Technology
Maryland Technology Consultants (MTC) is the consulting firm, which provides its
clients with validated methodologies of management and IT for producing tangible performance.
Maryland Technology Consultants was founded in May 2008 and has its headquarters in
Baltimore Maryland, the popular IT advisory company employing 450 people. It is recognised
for its outstanding business strategy, the MTC aims to go beyond and above its clients by
ensuring that all staff are highly skilled, trained and well-educated within their expertise
(Mostaghel et al., 2015). The MTC expects all staff to be up-to-date with all potential company
plans, IT and market growth issues.
Business Strategy
The company’s current corporate plan is to offer the exceptional services to its customers.
The company MTC knows that in order to beat the existing market, it has to offer quality product
to its customers so that they can stick to the business (Williams et al., 2018). To accomplish this,
MTC has decided for embarking on a program in order to ensure qualified staffs are brought in.

3STRATEGIC USE OF TECHNOLOGY
Those workers would give the already growing business the requisite experience (Yang, Kueng
& Hong, 2015). Through integrating talents from different staff, the company will have
the knowledgeable team that will be able to fulfill its customer’s needs.
The new method of recruiting has proven to be the challenge for the organization. The
two contracts of MTC expects would include the additional team of the 75 consultants and with
the new program this may be feasible. Furthermore, MTC may not have the right expertise to
represent the new customers. This is because there are numerous flaws in the existing manual
hiring system, which makes it difficult to find the right worker for the company (Chu,
KrishnaKumar & Khosla, 2014). Improving the recruiting process will therefore make sure that
the company has the right team for providing its clients with the greatest consulting services.
Competitive Advantage
The organization MTC is also facing massive competition from many other small
companies with the customer-base already built. Despite this, the organization, MTC has
the large workforce with the requisite skills, which help to provide the customers with the
best services (Giannakopoulos et al., 2014). And the organization can tap into the latest
recruiting program and get the best employees and strengthen the already skilled labor force. It
will also make sure the company gets the chance to keep and attract new customers.
Strategic Objectives
Followings are the strategic goals and objectives of MTC with the suggested explanations
and objectives.
Strategic Goal Objective Explanation

4STRATEGIC USE OF TECHNOLOGY
(from case study) (clear, measurable and time-bound) (2-3 sentences)
Increase MTC Business
Development by winning new
contracts in the areas of IT
Consulting
Employ 75 new qualified workers who join
already qualified in raising the amount of
contracts the business will operate at a
time.
The new hiring program would
allow the firm to recruit the 75
new workers on time to fulfill the
two contracts planned. This
would also provide MTC with a
skilled staff, so that further
contracts can be obtained and
managed by the company. It, in
effect, would make business
growth simpler.
Build a cadre of consultants
internationally to provide remote
research and analysis support to
MTC’s onsite teams in the U. S.
Increase international recruiting efforts and
employ 5 research analysts in the next 12
months.
The new hiring system would
allow applicants from around the
world to apply online, increasing
the number of international
applicants. It would enable the
recruiters to carefully monitor the
applications for these positions,
identify the necessary research
and analysis skills needed, and
screen resumes for these key
skills. Recruiters could quickly
view the number of applicants
and identify when additional
recruiting efforts are needed to
meet the objective.
Continue to increase MTC’s
ability to quickly provide high
quality consultants to awarded
contracts to best serve the
After every 3 months, conduct the training
programs to inform staff about the rising
consumer needs and thereby enhance
quality services.
Further improve MTC's ability
for providing high-quality
consultants efficiently, the
organization will provide training

5STRATEGIC USE OF TECHNOLOGY
clients’ needs after every three months (Noe &
Kodwani, 2018). This will give
workers an opportunity to
consider trends in the market and
how they will adapt to represent
the customers better.
Increase MTC’s competitive
advantage in the IT consulting
marketplace by increasing its
reputation for having IT
consultants who are highly
skilled in leading edge
technologies and innovative
solutions for its clients
Making sure only the best workers are
hired for the 75 slots available.
Increasing the company's number
of skilled employees will ensure
MTC is able to compete
successfully with other big
companies. Via the recruiting
process, MTC would be able
for getting the most skilled staff
thereby improving creativity and
timely solutions to customer
issues.
Decision Making
The following table includes MTC decision-making from the senior management,
the middle management, all the way to the operational management.
Role Level as
defined in
Course
Content
Reading
Example of Possible
Decision Supported by
Hiring System
Example of
Information the
Hiring System Could
Provide to Support
Your Example
Decision

6STRATEGIC USE OF TECHNOLOGY
Senior/Executive
Managers
(Decisions made by the
CEO and the CFO at MTC
supported by the hiring
system.)
Strategic level The CFO agrees to raise
support for the existing
recruiting program
for ensuring the hiring of
professional workers.
The CFO may make this
decision due to the ability of
the new recruiting program
to determine which
employee is better suited for
different positions within
the organization.
Middle Managers
(Decisions made by the
Director of HR and the
Manager of Recruiting
supported by the hiring
system.)
Managerial
level
HR Director wants to
subdivide the departments to
promote the delivery of
services.
This decision should be
taken by the HR manager,
given that the recruiting
system will include the best
employees who will lead
these departments.
Operational Managers
(Decisions made by the line
managers in the
organization who are hiring
for their projects supported
by the hiring system.)
Operational
level
The operations manager
should implement shifts to
better satisfy the customers
and complete their work on
time.
This decision should be
taken by the operations
manager, as the recruiting
system will provide more
staff for new shift.

7STRATEGIC USE OF TECHNOLOGY
References
Chu, M. T., KrishnaKumar, P., & Khosla, R. (2014). Mapping knowledge sharing traits to
business strategy in knowledge based organisation. Journal of Intelligent
Manufacturing, 25(1), 55-65.
Giannakopoulos, G., Sakas, D., Vlachos, D., & Nasiopoulos, D. (2014). Modelling strategic
management for the development of competitive advantage, based on
technology. Journal of Systems and Information Technology.
Mostaghel, R., Oghazi, P., Beheshti, H. M., & Hultman, M. (2015). Strategic use of enterprise
systems among service firms: Antecedents and consequences. Journal of Business
Research, 68(7), 1544-1549.
Noe, R. A., & Kodwani, A. D. (2018). Employee Training and Development, 7e. McGraw-Hill
Education.
Williams Jr, R. I., Pieper, T. M., Kellermanns, F. W., & Astrachan, J. H. (2018). Family firm
goals and their effects on strategy, family and organization behavior: A review and
research agenda. International Journal of Management Reviews, 20, S63-S82.
Yang, M. J., Kueng, L., & Hong, B. (2015). Business strategy and the management of firms (No.
w20846). National Bureau of Economic Research.