Managing a Successful Business: A Nestle Case Study

Desklib provides solved assignments and past papers to help students succeed.

MANAGING A SUCCESSFUL BUSINESS
PROJECT
1

Contents
INTRODUCTION............................................................................................................................. 3
RESEARCH TITLE.........................................................................................................................3
RESEARCH AIMS.........................................................................................................................3
RESEARCH OBJECTIVES.............................................................................................................. 4
PROJECT MANAGEMENT PLAN......................................................................................................4
SCOPE........................................................................................................................................ 4
COST.......................................................................................................................................... 5
TIME........................................................................................................................................... 5
QUALITY..................................................................................................................................... 5
COMMUNICATION.....................................................................................................................5
RISKS.......................................................................................................................................... 6
RESOURCES................................................................................................................................6
WORK BREAKDOWN STRUCTURE..............................................................................................6
GANTT CHART............................................................................................................................7
QUANTITATIVE RESEARCH METHOD.............................................................................................8
QUALITATIVE RESEARCH METHOD..............................................................................................10
DATA COLLECTION AND ANALYSIS...............................................................................................11
CONCLUSION AND RECOMMENDATIONS....................................................................................19
REFLECTION................................................................................................................................. 19
REFERENCES.................................................................................................................................21
2

INTRODUCTION
The globalization means a combination of goods, services, technologies, people or any ideas or
opinions across the national borders. Different countries are helping to meet the different
needs and wants of people with their products and services. Therefore, it is the responsibility of
the multinational corporations to modify the goods and facilities as per the needs of people.
The human resource department of the company plays a exact significant role in serving the
employees to adapt as per the change (Kaufman, 2016). The change is an inevitable part of
every organization and it is required that the HR department should provide proper training
and development to workers so that they can fulfill the international necessities. In the same
way, the Nestle which is one of the top consumer products company focus on its recruitment,
selection and providing training and development to their employees so that it can meet the
international requirement. The importance of these activities can be from higher-earning
capacities of the companies and it also provides quality goods and services to people for
improving their standard of living. The MNCs are providing more resources and infrastructure
for social and economic development (Bratton and Gold, 2017).
RESEARCH TITLE
“How do multinational companies improve the recruitment, selection, and training of their
employees to meet international requirements? A case study of Nestle”
3

RESEARCH AIMS
The primary aim of this research project is to identify the importance of recruitment, selection,
and training of workers for meeting international necessities. The success of the Nestle depends
on the human resources of the company. And to meet the international demand, it is necessary
to recruit and select competent employees as well as providing the right type of training and
development to their employees.
RESEARCH OBJECTIVES
The overall aim of the research is divided into these three objectives so that it becomes easy to
achieve the aim of the research. The objectives of this project are as follows:
 To assess the procedure adopted by the Nestle in their recruitment and selection
function of HRM.
 To assess the suitable training method to provide required training to employees of
Nestle.
 To assess the importance of HRM function i.e. recruitment, selection and training in
Nestle for meeting the international requirement.
PROJECT MANAGEMENT PLAN
Project is defined as an activity which is carried out to meet the particular objectives and the
overall project is divided into several different actions which help in accomplishing the
objective. The project helps in defining different activities before start working on it, all team
members agree to activities and plans so that all activities must be carried out properly
(Eskerod and Jepsen, 2016). The current project is focused on defining the significance of
training, recruitment and selection function in the multinational company i.e. Nestle.
SCOPE
Scope means the limitation or boundary of the project which depends on the objectives of the
company. The scope of this project is only limited to analyzing the significance of different HRM
functions in the Nestle (Kerzner, 2017). It does not include any other aspect of HR functions and
only the importance of recruitment, selection and training are included in this project. In
4

addition to this, the time required is 8 weeks and also it does not include other requirements
which are essential for meeting an international requirement.
COST
The cost usually includes the financial resources required to acquire the resources for the
project. The overall cost of the project is calculated with the help of an estimated budget which
is shown below i.e. in the cost breakdown structure (Fewings and Henjewele, 2019). This cost
contains all the expenditures incurred in carrying out the whole project.
Cost breakdown of the project
Activity Cost
Initial investment £20
Preparation and distribution of resources £8
Cost of research and development £10
Employees training £25
Resources for training and development £15
Cost of implementing the changes in the HR
department
£12
Total £90
TIME
Time is a very significant component of project management plan because it helps in identifying
the quality of the product. In order to complete this project, the time of 8 weeks is required to
successfully achieve the objective of each activity (Geldmann et al., 2015).
QUALITY
All the activities are completed by giving more importance to the quality of the activity. Both
these methods are used by the project manager and also he pays more care to each action of
the team members.
5

COMMUNICATION
The communication mediums used to communicate with the stakeholders associated with this
project are emails, message, and calls and also there is a special arrangement of regular
meetings to decide the future course of actions (Heldman, 2018).
RISKS
Risk means the uncertainty in completing all activities of the project. Risk is involved in
accomplishing each activity because all planning is done for the future and future is uncertain.
The risks included in completing this project are lack of time and second is a scarcity of
resources. But this can be avoided by giving more importance on openly communicating with
team members and open communication (Hopkinson, 2017).
RESOURCES
The resources obligatory to complete this project can be divided into various categories such as
human resources and other physical resources such as equipment etc. The resources required
to complete this project are 5-6 human resources, £90 financial resources and other resources
such as stationery, internet, etc.
WORK BREAKDOWN STRUCTURE
Work breakdown structure (WBS) is an activity which divides several activities into a small
manageable task so that team members can easily achieve the overall objective by step-by-
step. It helps the manager and team manager to clearly define the activities, purpose, and
importance of each activity (Siami-Irdemoosa et al., 2015). The WBS of this project is shown
below:
6

Figure 1: Work Breakdown structure
S. No. Milestone date Milestones Deliverables
1 1st July 2019 Initiation and planning Proper beginning and planning
of activities
2 7th July 2019 Allocation of resources Allocation of resources to
different activities
3 15th July 2019 Collecting primary data Collecting practical information
about the project
4 30th July 2019 Collecting secondary data Collecting theoretical
information about the project
5 6th August 2019 Recording of data Collecting and recording of
collected data
6 20th August 2019 Data analysis Analysis of collected data
7 28th August 2019 Preparation and
presentation of collected
data
Presenting the collected data
properly
GANTT CHART
Gantt chart is a graphic demonstration of all actions required to complete the aims of the
project. The Gantt chart is distributed into two axes i.e. horizontal axis shows the period
7
Project
Work Breakdown
Structure
Inititiation and
planning of
activities
Allocation of
resources
Financial
resources
Human resources
Others
Collecting primary
data
Collecting
secondary data Recording of data
systematic
recording of data
Data analysis
Preparation and
presentation of
collected data

required to complete all activity and vertical axis demonstrations different actions to achieve
the objective of the project (Ong et al., 2016).
Activities/Time 1 2 3 4 5 6 7 8
Initiation and
development
Distribution of
resources
Collecting primary
data
Collecting
secondary data
Recording of data
Data analysis
Preparation and
presentation of
data
QUANTITATIVE RESEARCH METHOD
Primary research
8

Primary research is a methodology used for collecting the information directly from the
respondents by the researcher, rather than collecting the data from already collected sources.
Primary research data is used to get relevant and exact information about the research problem
(McCusker and Gunaydin, 2015). It plays a very significant role in this project as the research
can get relevant information from the people who are continuous deals with this topic.
Quantitative research method
The quantitative research method is defined as the efficient and proper investigation of the
problem and which collects the data in mathematical, statistical or in numerical terms. The
quantitative data is more reliable because the results can be calculated in quantitative terms.
After data collection, reliable statistical tools can be used to find the results. In this research,
the data for quantitative research can be collected by asking definite queries to the
management of the Nestle.
Questionnaire
The questionnaire is a systematic arrangement of questions which are asked to the respondents
for collecting the relevant data. The main purpose of preparing the questions for the interview
is to ensure that all the members are equally involved in the survey and the obtained data are
relevant and credible (Zarse et al., 2019).
Sampling techniques
Sampling techniques can be defined as the method of selecting the target population from the
whole population. Sampling is a method of selecting a sample which represents the whole
market. There are two types of sampling method i.e. random-sampling and non-random
sampling method but the selected method of sampling is random sampling. Simple random
sampling is used in this research, where the respondents are selected randomly from the
people.
9

QUALITATIVE RESEARCH METHOD
The qualitative research method is a methodology which focuses on collecting the data through
an open-ended questionnaire or from some published sources. The collected data is not in the
form of numerical and the data is collected through interviews, observation or focus groups and
many more (Silverman, 2016). Qualitative research helps in evaluating the subject material in
detail; the experts share their observations and experiences at the time of sharing qualitative
data.
Interview
An interview is defined as the conversation between respondents and researcher and it is the
best method in which respondent share their views and experiences with the researcher.
Purposeful sampling is also known as selective sampling and it is similar to non-probability
sampling where the respondents are carefully chosen as per the decision of researcher. In order
to gather the data from purposeful sampling, the top management of the HR department of
Nestle is selected as a respondent of the interview. Total 10 respondents are selected from top
management and then the researcher asks them 3 questions about the same situation. The
interview questions are as follows:
1. What is the key reason for selecting people from internal sources to fill the vacant
position?
2. What is the main reason for offering training to staffs in Nestle?
3. Is the current practice adopted by the company to recruit the employees can attract
skilled and knowledgeable employees?
Literature review
Hassan and Mahmood, (2016) say that if the multinational company wants to growth its market
share in the international market, it has to prepare their employees by changing the HR
strategies which will prepare current as well as new employees for the future and change. The
HR department has to face various challenges in attracting skilled and competent employees
and even after their selection, it has to spend a huge amount on providing training and
10

development to employees so that they can deliver the expectations of the international
market.
DATA COLLECTION AND ANALYSIS
Data analysis is a procedure of reducing the collected data in some meaningful results. The
qualitative research data is analyzed by applying statistical tools and qualitative research data is
analyzed concluded perception and thinking capabilities of the researcher (Sutton and Austin,
2015).
Coding method is the procedure of converting the collected information into some meaningful
results. Qualitative research data will be coded into themes and groups and quantitative
research data will be coded by converting the observation into numbers.
Data collection and analysis
These respondents are the part of the HR department and the main reason of selecting these
from the HR department is that they will give relevant and accurate information about this
situation and also they have more knowledge about the requirement, challenges, methods
adopted in the HR department of the Nestle.
Total of 40 respondents is selected to gather the data of the questionnaire. The questionnaire
for this project is as follows:
1. Designation
Response table:
Lower level management 13
Middle-level management 17
Upper-level management 10
Total 40
Presentation of data
11

33%
43%
25%
Lower level management Middle level management Upper level management
Data analysis
Among the 40 respondents, 17 people belong to middle-level management, 13 people
are from lower-level management and only 10 people belong to upper-level
management.
2. Total work experience in Nestlé’s HR department
Response table:
0-3 years 8
3-5 years 14
5-10 years 11
10-15 years 5
More than 15 years 2
Total 40
Presentation of data:
12