Improving Multinational Companies' HR: Nestle's Case Study

This report examines how multinational companies, specifically Nestle, improve their recruitment, selection, and training processes to meet international requirements. The introduction highlights the importance of effective HR practices for business survival in the global market. The report focuses on Nestle, outlining its aims, objectives, and a project management plan, including cost analysis, scope definition, and time frameworks using Gantt charts and work breakdown structures. It details research methodologies, including primary and secondary research, qualitative and quantitative approaches, and sampling techniques. A questionnaire is developed to gather data on employee perspectives regarding HR practices. The report analyzes the significance of enhancing recruitment, selection, and training, the impact of globalization, and the importance of adapting HR processes to meet international needs. The research aims to assess the effectiveness of these improvements within Nestle, providing insights into how the company can optimize its HR strategies for global success. The report provides a detailed analysis of the current HR practices and offers insights into how Nestle can refine its strategies to better fulfill international requirements.

Unit 6

TOPIC: “How do Multinational Companies improve the Recruitment, Selection and
Training of their Employees to meet International Requirements?”
INTRODUCTION
For survival of business within market or at international level, this is crucial for firm to
improvise processes related with recruitment, selection as well as training of employees in an
efficacious as well as appropriate manner. These activities can be performed by making use of
techniques as well as tools (Bailly and Léné, 2012). This assignment is based based on Nestle
which was founded in 1866 by Henri Nestle. They are headquartered in Vevey, Vaud,
Switzerland and render their services worldwide. There product list includes coffee, diary
products, cereals, ice creams, etc. This report emphasise on improvisation of processes related
with recruitment, selection as well as training of employees through which international needs
can be accomplished. This assignment highlight aims as well as objectives and project
management plan by taking into consideration quality risks, time, scope and other factors. For
time scale, Gantt chart and work break down has been formulated. For this, different research
methodologies are being utilised for collection of data and questionnaire has been developed for
the same.
TASK 1
P1 Aims and objectives of project
Background
Nestle have to improvise their operations by making use of skilled as capable human
resources. If each employee works in collaboration with one another then objectives as well as
goals can be attained in an appropriate manner ( Barsan, Surugiu and Dragomir, 2012). Thus, it
is crucial for Nestle to alter their processes or operations related with HR practices in an efficient
as well as trenchant way.
Purpose
Increase within globalisation assists multinational firms to improvise recruitment,
training and selection practices by which efficient results can be attained. The rationale behind
accomplishing international needs is to intensify human resource practices.
Research Aim

“ To study effectualness of improvisation of recruitment, selection and training processes
within firm for accomplishment of international needs”.- A study on Nestle
Research Objectives
 To examine significance of enhancements within practices of recruitment, selection &
training.
 To ascertain impact of globalisation within executing recruitment & selection practices.
 To identify importance of alterations within recruitment, selection and training process
for meeting international needs.
Research Questions
 What is the significance of enhancements within practices of recruitment, selection &
training?
 What is the impact of globalisation within executing recruitment & selection practices?
 What is the importance of alterations within recruitment, selection and training process
for meeting international needs.
Literature Review
Significance of enhancements within practices of recruitment, selection & training
According to Kimberlee Leonard (2019), the ways in which HR activities are being
carried out, it lays down crucial impact on the firm. By improvisation within there practices
affirmative results can be attained. For an instance, if skilled and experienced employees are
being hired then responsibilities can be carried out in an impelling manner.
Impact of globalisation within executing recruitment & selection practices
As per Elisabeth Natter (2018), while expanding within international market it becomes
crucial for firms to ensure that they possess skilled, qualified and well experienced employees so
that while expanding within global market they do not face adverse impact due to human
resources they are possessing.
Importance of alterations within recruitment, selection and training process for meeting
international needs
According to Traci Schatz, HR practices have important role when operations are being
carried out within global market. For this, it is important for firm to ensure that their criteria is

fulfilled while recruitment. This will assist them to have effectual workforce who will be having
ability to carry out their operations efficaciously.
P2 Generate a project Management Plan
The activities, processes as well as procedures which must be defined, unified, identified,
combined as well as coordinated for attaining complete result. It is taken as complete document
which is being utilised for description of each phase of project. There exists different elements
which must be taken into consideration within project management plan. It comprises of scope,
quality, cost, time and other factors (Drahokoupil, Myant and Domonkos, 2015). Nestle has
formulated specific project plan which is illustrated beneath:
Cost
Various costs have been occurred for different activities which must be identified for
carrying out appropriate plan. For completing the entire project work, researcher needs to have
around 90000 Euro and Nestle require near about 85 million Euro for completing this project.
The rough cost budget has been illustrated below:
Activities Amount
Research cost 25000
Recruitment cost:
Selection: 40000
Research: 20000
60000
Total 85000
Scope
Nestle has carried out different alternatives for improvising processes associated with
recruitment, selection and training activities by which competitive edge as well as productivity
can be gained. They must possess skilled as well as capable staff by which sustainability,
productivity and profitability can be attained so that requirements of international market can be
accomplished (Nery-Kjerfve and McLean, 2012). This aids them to compete with their
competitors in market for attaining enhanced outcome. The researcher acquire the knowledge

related with effectualness of improvisation of methods related with recruitment, selection and
training by which requirements of foreign market can be accomplished.
Time
Nestle organisation needs around 6 months for improvising their practices related with
recruitment, selection and training practices for accomplishing global needs. In addition to this,
researcher will take around 4.4 months for accomplishing on this project on specified time period
as well as attain specified set of outcomes.
Quality
Nestle can manage higher quality of research work by utilisation of appropriate methods,
techniques and tools. For carrying out practices related with training, selection and recruitment
management can make use of appropriate tools for providing training like off and on job training
which aids employees to improvise their knowledge skills, knowledge and experience (French
and Rees, 2016). Researcher needs to manage higher quality by collection of information as
well as data from various authenticated sources.
Communication
There have to be a two way interaction for sharing of information as well as data in
appropriate way. In this Nestle is making use of written communication for carrying out
interaction between management as well as employees (Renwick and et. al., 2016). This will
avoid any kind of disputes which may occur due to miscommunication while carrying out HR
practices. In addition to this, researcher is making use of feedback as well as internet methods for
collecting data and information in an appropriate, efficient as well as trenchant way.
Risk
There exist different risks that are being faced by specific firm while execution of HR
practices like selection, training and recruitment. They are associated with alterations within
culture, staff turnover and many others issues related with this. For avoiding such kind of
conflicts they can execute amplified practices within businesses (Gomes and et. al., 2015). In
similar manner, for carrying out project, researcher has gone through different risks related with
bad response, time period as well as money associated with information and data collection.
Resources
For implementation of HR practices, Nestle needs to have various types of resources like
advertisements, skilled manpower, recruitment & selection, more time period, proper funding

and many other factors. In similar way, for conducting projects researcher must have appropriate
time, funds and appropriate methods for collection of specified information as well as data.
P3 Produce Time framework as well as stages for completion.
Work Breakdown Structure
It refers to structure that is liable for breaking obligations related with project into smaller
sections that is easy to interpret. This is basically illustrated in a tree like structure. The major
benefit which is being provided by work break down structure is that it becomes easy to maintain
project and also assists within estimating cost & time related with resources as well as staff
which is required for carrying out their project (Holtgrewe, 2014).

Gantt Chart
It refers to a chart which is illustrated as a bar graph. This is liable for depicting time
interval among when specific task is being started as when it can be accomplished. The crucial
benefits that is rendered by Gantt chart is that it assist within effectual time management. But it
also has drawback as in this more efforts are needed for preparation of chart as well as
sometimes due to some errors tasks do not appear which leads to delay within results that are
being produced (Taylor, Doherty and McGraw, 2015).

TASK 2
P4 Conduct research by usage of research methodology
Research Methodologies
The systematic plan that is being utilised for carrying out research for collecting data as
well as information is referred to as research methodology. They comprises of following aspects:
Primary Research
It refers to the process associated with collection of data by carrying out group
discussions, direct interviews, surveys and many other aspects. It is effective way of collecting
information as it is faithful as well as accurate. Small scale industries mainly use such kind of
research (Kono, 2016). The major limitation of this research is that it is time consuming as well
as expensive.
Secondary Research
It is defined as a type of research in which information is being gathered from secondary
sources like magazines, books, media and various other sources. This research is being carried
out by large firms or industries. Secondary research is crucial as it leads to save lots of time as
well as cost which takes place is low. This research possess wider scope as well as it can be
utilised for complicated data in an appropriate way.
The best method for collection of data is primary research in which data as well as
information can be acquired by the questionnaire.
Qualitative Research
It refers to a kind of research that is associated with human behaviour, their opinions,
views and collection of information according to language within their words. The information
which is gathered is in a numerical form (Lacy, Haines and Hayward, 2012). Advantage of this
type of research is that it is flexible, cost effective as well as carried out by individuals who are
open minded as well as effectively trained.

Quantitative Research
In this kind of a research data is collected within a statistical form like numbers. It
becomes easy to manage as well as analyse data in an appropriate manner (Wilton, 2016). This
research is very expensive and results attained from them are restricted & they are not very
effective unless they are studied appropriately.
From above analysis, it has been observed that qualitative research is a suitable method
for collecting data as this renders in depth knowledge related with research.
Sampling
The process that is being utilised within statistical analysis by taking predetermined
observations is referred to as sampling (Nankervis and et. al., 2016). It is choice of few groups
from large population so that research can be carried out in an effectual way. There exist two
types of sampling techniques probability (random) and non-probability (non-random) sampling.
Within random sampling it choose stochastic members from population for setting some
selection criteria. The non-probability sampling denotes method that depends on ability of
researcher to choose respondents randomly. It is not pre-defined or fixed selection process that
makes it critical for all elements to have identical opportunities. With respect to this research,
researcher can make use of random sampling for selecting individuals. With respect to Nestle,
researcher can have 25 respondents by which further research can be carried out in an
appropriate manner.
Questionnaire
In this, information is gathered by various asking various questions. The advantage of
using this method is that it is cheap, efficient as well as high efforts are not needed. But it also
have some limitations like appropriate response may not be attained.
Questionnaire
Name:
Age:
Contact:
Q1. Do you feel like that there needs to be improvisation within recruitment as well as
selection practices of Nestle as they are operating their business in diverse countries?
a. Yes

b. No
Q2. What are the assets of implementation of alterations within recruitment and selection
methods?
a. Retaining new ideas
b. Hiring skilled employees
c. Implementation of new changes
Q3. Different ways by which Nestle can recruit talented employees for acknowledging
international needs?
a. External hiring
b. Internal hiring
Q4. What are diverse methods for implementation of modifications within training
process?
a. Off the job training
b. On the job training
Q5. What is significance of changes within HR practices followed by Nestle?
a. Improvise productivity
b. Accomplish international needs
c. All of the above
Q6. What are the challenges within implementation of alterations within HR practices?
a. Time consuming
b. Extravagant cost
c. All of the above
Q7. Specify crucial elements that must be taken into consideration by HR of Nestle?
a. Company culture
b. International employment law
c. Competition
Q8. Does alterations within internal business functions proved advantageous for Nestle
while expanding their business?
a. Yes
b. No
Q9. Define the ways in which Nestle can acknowledge international needs by