Analysis of HRM Practices at Nestle to Meet International Requirements

This report examines the HRM practices of Nestle, a multinational food company, focusing on its recruitment, selection, and training strategies to meet international requirements. The introduction highlights the importance of globalization and the role of effective HRM in international business success. The report aims to identify how multinational companies like Nestle improve their employee management processes. It includes a project management plan outlining costs, time, quality, risk, communication, and scope, along with WBS structure and Gantt chart. The research methodology employs both qualitative and quantitative methods, including questionnaires and sampling techniques, to gather data on Nestle's HRM policies. The report also presents a questionnaire used to collect data from stakeholders. The analysis covers the challenges faced by Nestle while working at international level and strategies for improvement.

Managing a
Successful Business
Project

TOPIC: “To identify the way in which multinational companies improve recruitment,
selection and training of their employees to meet international requirements.”
INTRODUCTION
Globalisation is a process of interacting and integrating among different individuals,
enterprises, and government across borders. It helps the organisation in international trade by
movement of goods and services worldwide. For successful running of a business at international
level, people working in an organisation plays an important role. For this, it is very important
that company recruit and select well efficient people worldwide(Archibald and Archibald,
2016.). Nestle is a leading food organisation which is expanded globally and is a trusted brand
across nations. It deals with confectionery, dairy products, baby food, ice cream, pet food,
snacks, coffee, tea, breakfast cereals, and so on. Behind the popularity, demand and success of
Nestle, there are people who are working in this organisation. This enterprise recruit and select
appropriate people worldwide on the basis of various criteria.
TASK 1
P1: Aims and Objectives Of Project
Nestle is one of the leading food organisation that deals with various products such as
baby food, dairy product, tea and coffee and so on. The product of this enterprise is loved all
over the world because of its taste and brand name. HRM plays an important role in making this
enterprise grow internationally(Crane and et. al., 2019,). It helps the organisation to recruit,
select, train, motivate, manpower, engage and develop employees for this company. International
standard of HRM helps the HR department to improve their performance which will result in
improving the performance of organisation overall.
Aim Of the project
The aim of this project is to ,'' To identify the way in which multinational companies
improve recruitment, selection and training of their employees to meet international
requirements.” A case study on Nestle.
For meeting the targets of an organisation, its very important to recruit, select and train people in
order to achieve goals of an enterprise. An organisation need to select efficient and deserving
candidates worldwide because the future of the company will depend upon them. For this,
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company need to follow proper recruitment and selection process for hiring people and than train
the selected candidates for meeting international targets (Dutta and Bose, 2015).
Objectives of the Project
 To study the role of recruitment, selection and training of employees for an organisation
operating at global level.
 To examine the strategies that could be employ by Nestle to improve its HRM to meet
international requirements. To study the challenges faced by organisation while working at international level.
Research questions
 What is the role of recruitment, selection and training of employees for an organisation
operating at global level?
 What are the strategies that could be employ by Nestle to improve its HRM to meet
international requirements?
 What are the challenges faced by organisation while working at international level.?
P2: Project Management Plan
It is a plan that is used to explain each and every part of a project and describes the way
in which it is executed, monitored , implemented and controlled. It provides a guideline
regarding time taken to finish a task and showcase every activity of an organisation. It adds
structure to the plan by assigning an order and involving important part in the project.
Nestle is one of the top multinational confectionery company that operates in several
countries. According to this enterprise , success of an organisation lies in the workforce of that
company (Hass, 2017). For this purpose, it has developed human resource policy in order to
improve recruitment, selection and training process to meet global requirements. This policy
focuses on willingness to learn new things and it is one of the basis to get employed in Nestle.
For further improvement in recruitment and selection process at international level, following
project management plan is made- Cost- It is an amount which project manager will need for executing a specific project. It
is a kind of budget which is set researcher in order to attain goals of organisation and the
investigator need to do research within the given budget. For execution of this project,
the researcher will require 110 euros.
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 Time- It is one of the vital aspect of project management plan and it identifies the time
taken for executing a particular project. The researcher need to execute a particular
research within a given time in order to maintain efficiency of an organisation. For the
execution of this project, 7 months will be required. Quality- This refers to identify the standard quality that is relevant to the project and the
way to fulfil those. The research should be of good quality in order to met overall
objectives of an enterprise within a given time and budget. Risk- It is an uncertain loss to an organisation and when it occurs it has bad impact on
objectives of project (Hillson, 2017). Project manager need to take care of theses risks
and assess them continually by developing plans to eliminate them. Communication- it means exchange of information among client, stakeholders and team.
It sets clear expectations on how and when updates relating to information will be shared.
Proper communication aids in increasing visibility of project and research. Investigator
can use written and verbal in order to communicate with its clients and team members.
 Scope- It is a set of steps which is used by researcher to ensure that project includes all
tasks required to execute it. The investigator must cover all aspects that is needed to
complete the project.
P3: Project Stages
WBS Structure
It is process that is used to divide complex projects into simple tasks and helps in
organising work of a team into managerial actions. This method is used by project manager for
simplifying the execution of project by allocating top levels of WBS and based on this
department budgets are prepared (Kendrick, 2015). Researcher uses this method for accurately
organising project and for assigning responsibilities among project team. It also play an vital role
in estimating the cost, time and risk. Project manager uses WBS structure for illustrating the
scope of Nestle by assigning duties among project team.
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Gantt Chart
This tool is developed by Henry Gantt in order to control production. This process is
beneficial to illustrate schedule of project and to showcase relationship between current status
and activities. Gantt Chart ensures that work is done on time which will lead to effective
management (Kollman, 2016). It helps to sequence events and reduce the burden of team
members. Project manager uses this chart for Nestle in order to control production by ensuring
that task should complete on time. This helps to meet goals at international level by facilitating
effective management.
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TASK 2
P4: Small scale research by applying qualitative and quantitative research methods for meeting
project aims and objectives
Research methodology
It refers to a systematic technique used for collection of data and information to conduct
an effective research. It also provide a base for analysis and evaluation of collected data and
helps in decision making more confidently thus leads to business success and growth. The main
methods used for research are:
Qualitative method
Data gathered through this method is mainly theoretical or subjective, describing the
behaviour or feeling of an individual regarding to a particular thing. As data collected is
subjective and depends on mood of people a detailed description of facts and conditions is also
needed to reach any conclusion. The main process used for data collection is through conducting
interview with general public. Through interview researcher try to understand the behaviour and
views of respondent.
Quantitative method
This method mainly collect data in form of numbers or in numerical terms and hence, this
data can be easily generalised or present in form of tables and charts. This method provide easy
and more effective away to analysis the data and helps in reaching the conclusion in minimum
time. For collection of data under this method use of questionnaire can be made. A questionnaire
is generally a printed paper or online electronic instrument containing a set of questions for
gathering information from respondent.
Qualitative method Quantitative method
Advantage It provide detailed
information about behaviour
and habits of individuals.
It is a less time consuming
method and data can be easily
represent in form of tables,
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graphs and chart.
Disadvantage It is a time consuming
process and its really
difficult to summarise or
generalise data inform of
tables, diagrams, charts or
graphs.
The only disadvantage of this
method is that it does not provide
detailed information about
behaviour of individual and the
prevailing conditions.
Sources of data
It represent the starting point or origin from where relevant data is collected for
conducting an effective research. There are mainly two source of data
Primary data
It is the originally collected data not used by anyone else in past. Thus, require personal
efforts of researcher to collect the data. It is time consuming to collect first hand data but it is
best suited, relevant and up to date data makes research more effective.
Secondary data
It is mainly the recorded data already collected and used by someone else in past.
Researcher does not need to make any extra effort for its collection and can easily collect or find
data from different documents, articles, files or from online website (Difference Between
Primary and Secondary Data, 2019). Hence it require less time in data collection, but it might be
possible that data collected is not much related or relevant to present research or data may be
obsolete or outdated.
This research is conducted for Nestle to identify ways through which Nestle can improve
the recruitment,selection and training of their employees to meet International requirements. For
this purpose primary research is conducted by using these techniques:
Sampling: it is procedure of selecting most relevant sample or information from a large
population showing the characteristics or representing the whole population. The main aim of
sampling is it reduce time and cost needed for analysis of whole population as conclusion can be
made through proper examination of sample units only.
For this research random sampling is used to select the most appropriate sample data
from total population
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Questionnaire : It basically represents the set of questions, on which researcher wants to take
views and reply of respondents, include both close end and open end questions. It is considered
as most feasible and efficient method to reach a respondent.
For this research a questionnaire is prepared containing 8 questions related with HRM
policies of Nestle for Effectively working at international level. A group of 10 stakeholders is
selected and their responses are analysed :
Questionnaire
Name:
Gender:
Age:
Contact no.:Email id:
Q1) According to you, does recruitment, selection and training of employees play a significant
role in an organisation which operates at global level ?
 Yes
 No
Q2) Which is the most important function of HRM for an organisation to work efficiently at
international level?
 Recruitment and selection
 Training and development
 Performance appraisal
 All of the above
Q3) Is it essential for Nestle to bring some changes in its HRM policies while doing business at
international level?
 Yes
 No
Q4) What will be the impact of changed HRM policies on overall performance of Nestle?
 Increase in profitability
 Better growth and expansion of organisation
 Improved brand image
Q5) What are the possible challenges faced by Nestle while working at international level?
 Expensive labour
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 Cultural barriers
 Labour laws of other countries
Q6) How company can easily tackle competition at international level?
 By investing more on its product quality
 By improving HRM policies
 Through more marketing and promotion
Q7) Which strategy could be use by Nestle for recruiting employees at international level?
 Employing permanent employees
 Employees on contract basis
Q8) Any recommendation for improvements in requirement, selection and training process for
Nestle?
TASK 3
P5: Analysis of research and data using appropriate tools and techniques
Theme 1: Role of recruitment, selection and training of employees in an organisation operates
at global level
Q1) According to you, does recruitment,
selection and training of employees play a
significant role in an organisation which
operates at global level ?
Frequency
Yes 8
No 2
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8
2
Yes
No
Interpretation: As per the above pie chart, it is concluded that 8 out of 10 respondents
are in favour that recruitment, selection and training of employees plays a vital role for success
of organisation at international level, as growth of any organisation totally depends on the quality
of workforce and how efficient they are in doing their work. According to 2 out of 10
respondents, recruitment, selection and training of employees does not play that much role in
success of organisation at international level.
Theme 2: Most important function of HRM for an organisation to work efficiently at
international level.
Q2) Which is the most important function of
HRM for an organisation to work efficiently at
international level?
Frequency
Recruitment and selection 2
Training and development 3
Performance appraisal 1
All of the above 4
10

Interpretation: From the above diagram, this can be evaluated that 2 out of 10
respondents favour recruitment and selection process as the most important function for an
organisation working at global level as this is the first process to check the ability and skills of an
employee. 3 respondent favours training and development as it must to develop new skills in
employees to sustain competition at international level. According to 1 respondent timely
analysis of performance of employees is also necessary foe better performance of organisation
and 4 respondents favoured a proper balance of all of the above to ensure success of organisation
at international level.
Theme 3: changes in HRM policies of Nestle
Q3) Is it essential for Nestle to bring some
changes in its HRM policies while doing
business at international level?
Frequency
Yes 7
No 3
11
2
3 1
4
Recruitment and selection
Training and development
Performance appraisal
All of the above

Interpretation: As per the above chart, it is clear that 7 out of 10 respondents find it
essential for Nestle to make changes in its HRM policies for doing business at international level
as it will bring new employees with more innovative ideas and new skills. According to 3
respondents, current HRM polices are best suitable for Nestle to continue its business at global
level.
Theme 4: Impact of changed HRM policies on overall performance of Nestle.
Q4) What will be the impact of changed HRM
policies on overall performance of Nestle?
Frequency
Increase in profitability 4
Better growth and expansion of organisation 3
Improved brand image 3
12
7
3
Yes
No
4
3
3
Increase in profitability
Better growth and
expansion of organisation
Improved brand image

Interpretation: From the above pie chart, it can be observed that 4 out of 10 respondents
are in favour that changed HRM policies of Nestle will result in more profits and increase its
profitability while 3 respondents thinks that it will bring better growth and helps in expansion of
organisation. Rest 3 respondents are in favour of that changed HRM policies will improve the
brand image of Nestle.
Theme 5: The possible challenges faced by Nestle while working at international level.
Q5) What are the possible challenges faced by
Nestle while working at international level?
Frequency
Expensive labour 3
Cultural barriers 5
Labour laws of other countries 2
Interpretation: In accordance with above pie chart, it can be concluded that 3
respondents from 10 finds that expensive labour is the biggest threat a company faces while
working at international level. 50% respondents are in favour of cultural barriers ,as at
international level it become quite difficult to understand different culture of people coming from
different countries. 2 respondents thinks that, working with labour laws of different countries is
quite challenging while operating at global level.
Theme 6: Ways to tackle competition at international level.
13
3
5
2
Expensive labour
Cultural barriers
Labour laws of other
countries

Q6) How company can easily tackle
competition at international level?
Frequency
By investing more on its product quality 2
By improving HRM policies 5
Through more marketing and promotion 3
Interpretation: From the above diagram, it is clear that 2 respondents favour that by
investing more on quality of product, competition at international level can be tackled. The
maximum numbers of respondents I.e. 5 out of 10 gives more importance to improvement in
HRM polices to become achieve the competitive power at global level. Rest 3 are in favour of
marketing and promotion to tackle competition at international level.
Theme 7: Strategy could be use by Nestle for recruiting employees at international level
Q7) Which strategy could be use by Nestle for
recruiting employees at international level?
Frequency
Employing permanent employees 6
Employees on contract basis 4
14
2
5
3
By investing more on its
product quality
By improving HRM policies
Through more marketing and
promotion

Interpretation: As per the above pie chart, it is concluded that 60% respondents are in
favour of employing permanent employees for Nestle as it provide job security and create a
motivation in mind of employee to work efficiently. Rest 4 out of 10 support employees on
contract basis as it reduces the cost of labour for the organisation.
P6: Recommendations
On the basis of above research conducted, there are certain recommendations which
Nestle can adopt in order to improve its recruitment, selection and training to meet international
requirements.
 While performing online recruitment, Nestle can give proper job description to
applicants regarding job responsibilities, set of skills required, qualification and so on.
This will help the organisation in saving its time as candidates will eliminate themselves
if they don't possess those skills or qualifications. Organisation can also develop online
tests for selection of applicants like psychological tests, IQ tests, which will help in
saving time and money of company.
 This organisation can also provide training and development programmes to its
employees. These programmes will focus on skills required to perform a job and task.
This will help in increasing knowledge of workers which will result in improving their
efficiency and they will work in more efficient manner.
 This enterprise can also use the virtual form of interview and selection process. Although
face to face interview is more effective but many candidates are out there who are not
able to come for the interview because of time and travelling expenses.
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6
4
Employing permanent
employees
Employees on contract
basis

Task 4
P7: Reflection
While carrying out concept that is based on recruitment, selection and training of Nestle,
I went under different circumstances that gave me an opportunity to conduct this research in a
desirable method. By primary research method, I got a chance to communicate with different
people and got to know their opinions and ideas. Their views helped me to extend my knowledge
in this topic. However, I also face some difficulties. The first problem I faced was that some
respondents were not ready to answer questions or responding them in an ignored manner. The
other thing is that time allotted by company was less because of this other aspects of research are
not covered. But keeping it aside, various objectives are achieved due to this research. This
research had developed my skills like communication, knowledge about recruitment, selection
and training, understanding the concept of globalisation and so on. I can use these skills in my
future for better opportunities.
CONCLUSION
From this report, it has been concluded that recruitment, selection and training plays an
important role in meeting international requirements. It has also been comprehended that
changes organisation needed to made in order to operate its business at global level. It has also
showcased various research methods for meeting overall objectives of this project. It has also
analysed research and data with the help of various tools and techniques. Some recommendations
are also given in this project report in order to improve recruitment, selection and training in
Nestle.
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References
Books and journal :
Archibald, R. D. and Archibald, S., 2016. Leading and Managing Innovation: What Every
Executive Team Must Know about Project, Program, and Portfolio Management.
Auerbach Publications.
Crane, A. and et. al., 2019. Business ethics: Managing corporate citizenship and sustainability in
the age of globalization. Oxford University Press.
Dutta, D. and Bose, I., 2015. Managing a big data project: the case of ramco cements
limited. International Journal of Production Economics. 165. pp.293-306.
Hass, K. B., 2017. Living on the edge: Managing project complexity. In Handbook of Research
on Leveraging Risk and Uncertainties for Effective Project Management (pp. 177-201).
IGI Global.
Hillson, D., 2017. Managing risk in projects. Routledge.
Kendrick, T., 2015. Identifying and managing project risk: essential tools for failure-proofing
your project. Amacom.
Kollman, K., 2016. Same-sex unions: the globalisation of an idea. In The same-sex unions
revolution in western democracies. Manchester University Press.
Lientz, B. and Rea, K., 2016. Breakthrough technology project management. Routledge.
Newton, R., 2016. Project management step by step: how to plan and manage a highly
successful project. Pearson UK.
Nicholas, J. M. and Steyn, H., 2017. Project management for engineering, business and
technology. Routledge.
Petrick, J., 2017. Total quality in managing human resources. Routledge.
Polonsky, M.J. and Waller, D.S., 2018. Designing and managing a research project: A business
student's guide. Sage publications.
Rupert, M. and Smith, H. eds., 2016. Historical materialism and globalisation: Essays on
continuity and change. Routledge.
Schaltegger, S. and Wagner, M., 2017. Managing the business case for sustainability: The
integration of social, environmental and economic performance. Routledge.
Wellin, M., 2016. Managing the psychological contract: Using the personal deal to increase
business performance. Routledge.
Online
Difference Between Primary and Secondary Data. 2019. [Online]. Available
through:<https://keydifferences.com/difference-between-primary-and-secondary-
data.html>.
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APPENDIX I
Template for evidence collection to be attached with the report by the learner:
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: Date:
Update of weekly research/ tasks achieved (Account
for a minimum of six weeks with dates)
 What have you completed?
 Did you fulfil Task requirements?
 Are you on track and within deadlines set?
 Did you need to make any changes to your
project management plan?
Comments
I have completed project on “To identify the
way in which multinational companies improve
recruitment, selection and training of their
employees to meet international requirements.”
A case study on Nestle.
Yes
Yes
No
Any risks and / or issues identified?
 Did you identify risks/issues with a lack of
skills required for undertaking research
tasks?
Yes there are some difficulties faced in order to
completion of task like the time given was not
enough. It was difficult to communicate with
respondents.
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 Did you identify any additional risks/issues
that have an impact on the project
management plan?
No
Problems encountered
 What barriers did you face?
 How did you overcome them?
Communicating with staff was a barrier faced in
execution of this project.
I used proper channel of communication and
increase bond among team by letting them
participate in various team activities.
New Ideas and change of project direction For proper determination of this project, I need at-
least 2-3 weeks.
What Have I learnt about myself this week? How did I feel when I had to deal with
tasks/problems?
 Did I find it useful to complete the tasks? How well have I performed? What did I
contribute?
 What can I improve on next week?
I don't felt satisfied.
Yes
I had performed in as efficient manner as I could
for making this project effective and also done
overtime for this purpose.
I can improve my certain skills and also contribute
in team work by working efficiently with
minimum cost.
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 How might this learning apply in the future? This learning will result in increasing profitability
and productivity and results in effective learning.
Tasks planned for next week Which tasks are priority?
 Have you set aside sufficient time for
completion?
Collecting most authentic and relevant data is
priority.
Yes
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date:
APPENDIX II
Template for Performance Review to be attached with the report by the learner:
 What was the Project supposed to accomplish?
The project accomplished “ To identify the way in which multinational companies improve recruitment,
selection and training of their employees to meet international requirements .” A case study on Nestle.
 Did the project succeed in its aims/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
Yes , the project is succeed in its aims and objectives because I have covered all aspects
required for completion of this report.
 What things do you think worked well and why? Evaluate all aspects of the project
(e.g initial inception, project activities and project outcomes) from a range of
perspectives.
Although I faced some difficulties but all things worked well like data collected from
respondents helped me to evaluate their views and opinions.
 What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
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Problems that emerged while executing this project was time given for execution of this
report. The time was less but by making proper strategy and planning I overcome from this
difficulty.
 What did you learn from undertaking the project?
By this I have developed certain skills like team development and improvement in my
communication skills.
 How would you rate your performance as a management consultant leading the
project?
9 out of 10.
 What strengths and weakness of your performance did you identify?
My ability to do research, build team and communication skills are my strengths and my
weakness is that I was not able to determine this project due to lack of time management.
 How will this inform and support your continuous professional development?
This research support in my professional improvement by improving my certain set of skills
like communication skills, team development and how to work within a given time.
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