Mobile Health Record App: A Detailed Case Study Analysis

This report presents a comprehensive case study on the My Health Record mobile application, focusing on its structure, roles, and responsibilities within the Australian healthcare system. It examines the system's architecture, including the roles of Responsible Officers (RO) and Organisation Maintenance Officers (OMO), and how they manage data and access flags. The report details the procedures for accessing and using the app, including security and privacy measures like antivirus software and patient data protection. It explores assisted registration processes and real-world use cases, such as the scenario of a patient with multiple health conditions benefiting from the app's integrated data. The conclusion highlights the app's benefits for both patients and healthcare providers, emphasizing improved diagnosis and 24x7 support, all contributing to better healthcare outcomes. The report also references relevant studies and articles to support its findings.

Running head: MOBILE AND EXECUTIVE COMPUTING
Mobile and Executive Computing
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MOBILE AND EXECUTIVE COMPUTING
Table of Contents
1. Introduction................................................................................................................2
2. Background................................................................................................................2
3.1. My Health Record System Structure, Roles and Responsibilities..........................2
3.2. Access and Use of the My Health Record mobile app............................................3
3.3. Security and Privacy Procedures.............................................................................4
3.4. Assisted Registration...............................................................................................5
4. My Health Record app real use case scenario............................................................6
5. Conclusion..................................................................................................................6
6. References..................................................................................................................7
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1. Introduction
‘My Health Record’ mobile app has been chosen the case study for this report. My
Health Records has developed My Health Records mobile application for the iPhone users
and the android phone users. The initiative has been taken by the Australian Digital Health
Agency. My Health Records app provides multiple facilities to the patients (Walsh et al.
2017). The patients simply registering with My Health Record can enjoy their services of the
My Health Record app. The organisations registered with My Health Record System enrol
the patients’ name.
The report will highlight the My Health Record System and its structure, the report
will showcase how they should carry out their B2E business operations with the Seed
Organisations. The report also elaborates how My Health Record System can help the
patients to get the best diagnosis results, how they can be cured of the disease in a best
possible way.
2. Background
The healthcare providers as well as the organisations based in Australia those who
want to use the My Health Record app and want to enjoy the My Health Record service can
avail their service simply registering with the HI service. The participant organisations are
termed as the ‘Seed Organisation’. In case of any complex organisations, there may exist a
network-based made of Seed Organisation and more than one ‘Network Organisations’. The
Network Organisations are part of Seed Organisation. My Health Record conducts B2E
business operations with the Seed Organisations to serve the patients.
3.1. My Health Record System Structure, Roles and Responsibilities
My Health Record System needs those people who are associated with Seed
Organisation and will carry out all the responsibilities on behalf of Seed Organisations.
Responsible Officer (RO): The Responsible Officer works on behalf of the Seed
Organisation while making deals with the System Operator (Turvey et al. 2014). The RO
must abide by the rules and the regulations of the My Health Record and should make
necessary arrangements in their Seed Organisation.
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Organisation Maintenance Officer (OMO): the OMO is the employee of the Seed
Organisation and they are responsible to conduct day to day administrative tasks with related
to the My Health Record System. The Seed Organisation can have more than one OMOs.
Keeping information of the Seed Organisation up to date all the time
If the Seed Organisation detects any errors or inaccuracy, then it is the responsibility
of the RO or OMO of that Seed Organisation to update the data in the database of the app
(Druss et al. 2014). The Seed Organisations must act proactively and should make the
changes within 20 days without any further discrepancies.
Network Obligations
Access Flags
The RO and OMO are responsible for setting accurate Access Flags. They will take
into consideration the reviews of the Network and Access Flag assignments. The access flags
should be adjusted in such a way such that demands of the patients can be met, the
information of health of the patients can be achieved with the aid of access flags (Frank
2016). Thus the access flags have the capability to detect issues within the structure.
Linkages
The Seed Organisation’ RO and OMO can be able to implement and manage updated
data records with the System Operator. In this way, the linkages between the Seed
Organisations in the Network can be known.
3.2. Access and Use of the My Health Record mobile app
The employees who want to gain access to the mobile app of My Health Record
System. The users of My Health Record System app will have unique user id and password.
All the employees of the Seed Organisations will have a different username and password,
this help My Health Record android app and iOS app to detect who is accessing the records.
My Health Records with the aid of the mobile app can be able to know and track all the
activities of the Seed Organisations. My Health Record app provides multiple benefits to the
employees of the Seed Organisations (Bush, Stahmer and Connelly 2016). The health
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providers with the assistance of the national Provider Portal can get access to the My Health
Record app.
The healthcare providers access the My Health Record System app by means of
clinical software (Duckett 2017). The OMO maintains the record of Healthcare Provider
Identifier numbers within the clinical software and the Seed Organisation’s internal records.
Employee Training
The existing employees will have to take up the My Health Record System training on
how to use the My Health Record android app and the My Health Record iOS app interface.
The new employees will have to undertake the My Health Record app usage training; they
will also have to learn the underlying structure of the My Health Record (Kidd 2017). The
Seed Organisations’ employee training will contain the training materials and those materials
will be made available by the System Operator. The entire training will be conducted with
compliance with the Seed Organisation and My Health Record System.
3.3. Security and Privacy Procedures
Mitigation Strategies
My Health Record system has antivirus software installed on their system and the
database, they have installed both hardware and software firewall too. This approach can
assist the Seed Organisations to conduct business with My Health Record. The OMO and RO
can securely carry out business operations. Moreover, the patients can enjoy the security
services. If the employees become aware of the security breach, the manager will be informed
about the virus attack from the intruders (Yoon et al. 2016). The RO and OMO get informed
in this way.
Patent Document
My Health Record app provides multiple facilities to the patients. The patients can
easily access the data on the go, they can access their data anywhere and everywhere,
moreover, they will not have to consider the security concerns. However, the patients must
not store their password in open spaces, instead, they should store it securely.
Response to the patient complaints
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My Health Record apps provide multiple facilities to the patients. All the diagnosis
results of the patients are collected at the same place, the patients will not have to visit
doctors, and they will not have to explain their problems again and again. They will not have
to make the diagnosis. The mobile app contains the vital information of the data. If any
disruptions occur, if any kind of disagreement occurs between the patient and the medical
practitioner, the chat option box there can help in clearing the confusion (Armani et al. 2016).
A chat box on the mobile phone can help the patients to post queries, based on the queries the
customers and the managers of the Seed Organisation can take step or actions. The mobile
app makes it easier; the clients and the employees can communicate with ease.
3.4. Assisted Registration
Assisted Registration is the medium by which the Seed Organisations can serve their
patients. The OMO will maintain the up-to-date list of staff those who undertake Assisted
Registration in favour of the Seed Organisation. The Seed Organisations make a record of the
entire patient's data and then with the consent of the patient they upload all the documents on
the My Health Record System portal, this can be visible on the mobile platform and the
phone apps as well.
Patient Identification
The Assisted Registration also helps in identifying the patient. The doctors can easily
identify the patient and can view his or her health report. The doctor may prescribe ailments
for the patients. The organisations must assure that the contents of the patients’ data present
in the database must adhere to the data of the individual patients. The employees should make
records of the patient’s information in a document and then must record the document
number. The patients may feel that their data can get breached that are available over their
mobile phone and they can refuse to provide the details (Leroux et al. 2017). The
organisations should not insist or force the patients to reveal all the details.
Patient Identification Verification Codes
The patient is provided with the IVC and that IVC allows the patient to record all the
details online (Jackson et al. 2015). In case of Assisted Registration, the patients have the
choice to select between email and text message.
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Policy Implementation and Maintenance
My Health Record System must imply the implementation and the maintenance, at the
same time, the organisations registered with My Health Record System must also follow the
policies (Liu et al. 2017). The patients thus can carry out their diagnosis via the My Health
Record app without any hassle.
4. My Health Record app real use case scenario
Lionel Corrigan, a plant operator as well as minor is suffering from emphysema,
irregular blood pressure, diabetes and a deadly triple bypass. He consulted endocrinologists,
cardiologists and urologists, however, he faced problem while putting all this data altogether.
The specialists need to communicate with each other for better diagnosis of his ailment but
Lionel gets engulfed in this complicated situation and fails to manage those data altogether.
He downloaded the My Health Record app and has been benefitted (Jackson et al. 2015). The
app has helped the physicians to understand his present condition and thus able to help him at
the right time.
5. Conclusion
It can be concluded from the above discourse that the My Health record app has the
capability to bring immense benefits to the citizens of Australia. The My Health Record
System and Seed Organisations can conduct their B2E business operations with the aid of the
mobile app very well. The patients can get a better diagnosis with the help of the app. The
app can help them to get 24x7 support. The doctors can better diagnose their patients well.
My Health Record System structure has been highlighted in the report, the B2E business
relationships with the Seed Organisations have been detailed in the report as well. The
patients can get better treatment and diagnosis via the My Health Record App and all these
aspects have been illustrated.
The plagiarism has been checked for the report via turn-it-in plagiarism detector
and zero percent plagiarism has been detected for this report.
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6. References
Armani, R., Mitchell, L.E., Allen‐Graham, J., Heriot, N.R., Kotsimbos, T. and Wilson, J.W.,
2016. Current patient and healthcare worker attitudes to eHealth and the personally controlled
electronic health record in major hospitals. Internal medicine journal, 46(6), pp.717-722.
Bush, R.A., Stahmer, A.C. and Connelly, C.D., 2016. Exploring perceptions and use of the
electronic health record by parents of children with autism spectrum disorder: A qualitative
study. Health informatics journal, 22(3), pp.702-711.
Druss, B.G., Ji, X., Glick, G. and von Esenwein, S.A., 2014. Randomized trial of an
electronic personal health record for patients with serious mental illnesses. American Journal
of Psychiatry, 171(3), pp.360-368.
Duckett, S., 2017. Grattan Institute submission to the community consultation on
‘Developing a framework for the secondary use of My Health Record data’.
Frank, O., 2016. My Health Record: repository or communication tool?. Public health
research & practice, 26(2).
Gunter, T.D. and Terry, N.P., 2005. The emergence of national electronic health record
architectures in the United States and Australia: models, costs, and questions. Journal of
medical Internet research, 7(1).
Jackson, K., Walunas, T., Chung, A. and Ramsey-Goldman, R., 2015. Utilizing City-wide
Electronic Health Record Data to Assess Care Fragmentation in Patients with Systemic
Lupus Erythematosus (sle). Arthritis & Rheumatology, 67, pp.91-93.
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Kidd, R., 2017. General practice: My health record-lessons from the opt-out trial. Australian
Medicine, 29(12), p.20.
Leroux, H., Santamaria, M. and Smith, S., 2017. HISA Submission: Developing a framework
for secondary use of My Health Record data.
Liu, J., Law, H., Robinson, S., Liu, R., Dean, L. and Pressman, A., 2017. Suspected
Underdiagnosis of Respiratory Syncytial Virus in a Large Health System: Early Findings
From Electronic Health Record Data Exploration and Conversations With a
Hospitalist. Journal of Patient-Centered Research and Reviews, 4(3), pp.166-167.
Turvey, C., Klein, D., Fix, G., Hogan, T.P., Woods, S., Simon, S.R., Charlton, M., Vaughan-
Sarrazin, M., Zulman, D.M., Dindo, L. and Wakefield, B., 2014. Blue Button use by patients
to access and share health record information using the Department of Veterans Affairs'
online patient portal. Journal of the American Medical Informatics Association, 21(4),
pp.657-663.
Walsh, L., Hill, S., Allan, M., Balandin, S., Georgiou, A., Higgins, I., Kraal, B., McCarthy, S.
and Hemsley, B., 2017. A content analysis of the consumer-facing online information about
My Health Record: Implications for increasing knowledge and awareness to facilitate uptake
and use. Health Information Management Journal, p.1833358317712200.
Yamin, C.K., Emani, S., Williams, D.H., Lipsitz, S.R., Karson, A.S., Wald, J.S. and Bates,
D.W., 2011. The digital divide in adoption and use of a personal health record. Archives of
internal medicine, 171(6), pp.568-574.
Yoon, D., Ahn, E.K., Park, M.Y., Cho, S.Y., Ryan, P., Schuemie, M.J., Shin, D., Park, H. and
Park, R.W., 2016. Conversion and data quality assessment of electronic health record data at
a Korean tertiary teaching hospital to a common data model for distributed network
research. Healthcare informatics research, 22(1), pp.54-58.
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