Executive and Mobile Computing: Analysis of the My Health Record App

This report provides a detailed analysis of the My Health Record app, focusing on its application within the context of executive and mobile computing. The report explores the app's structure, technologies employed, and success factors, particularly highlighting its use by healthcare organizations like Ramsay Health Care. It examines the app's functionalities, including data storage, accessibility, and its role in facilitating communication between patients and healthcare providers. The report also delves into the enablers for successful implementation, such as the roles of responsible officers and organization maintenance officers, and the importance of training and adherence to regulations. Furthermore, it discusses the cost aspects and the usage procedures of the app, including assisted registration processes. The My Health Record app is presented as a significant tool for healthcare, enabling efficient data management, improved patient care, and enhanced business operations for healthcare providers. The report concludes by summarizing the various advantages of the app for both patients and healthcare organizations, emphasizing its role in facilitating B2E activities and providing 24/7 support.

Running head: EXECUTIVE AND MOBILE COMPUTING
Executive and Mobile Computing
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EXECUTIVE AND MOBILE COMPUTING
Introduction
The tool that is chosen in this report is My Health Record App that can be used or is used
by many companies in Australia. The application of My Health Record is a mobile application
that can be used in any android users and in iPhone users. The initiative of using the application
of My Health Record had been done by Australian Digital Health Agency (Bush, Stahmer and
Connelly 2016). The patients can get multiple services from the app of My Health Records. The
app stores all the information of the patients who registers in the app and then uploads their
details on the network of the app (Yoon et al. 2016). Here are many services that are provided by
the app of My Health record. Many organizations also use the system of My Health Record to
register the names of their patients.
This report gives the details of the structure of My Health Record and how they are
carried out in different organizations. There are certain technologies that are followed by the app
of My Health Record which are elaborated clearly in this report. The result of the diagnosis can
be achieved properly and the way to cure them is also described in this report. The application
has certain success factors that are clearly elaborated in this report.
Technologies
The application of My Health Record has an effective, efficient, and safe delivery of
healthcare which is based on the good communication and the application can be run smoothly
on mobile phones (Turvey et al. 2014). The providers of healthcare in Australia can uses the
technologies that are involved in the app of My Health Record by making a registration with HI
service in the application. There is a particular term known as “Seed Organization” for the
participant organization. There may be a Seed Organization that is network based in case of
complex organizations (Gunter and Terry 2015). The organizations that are based on network are
included in the part of the participant organization known as Seed Organization. The technology
that is used by My Health Record is a B2E operation of business included in Seed Organizations
so that they can serve the patients.
Success Factors
The application of My Health Record is used by an organization of Australia known as
Ramsay Health Care. Ramsay helps their clients to serve with the medical treatment in Australia
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(Liu et al. 2017). The Ramsay is not only famous for day surgery in United Kingdom, France,
and Australia, but they have 220 hospitals all over the world. Ramsay uploads the personal
information of its patients in the cloud of My Health Record and stores all the details of their
patients. The application of My Health Record has a great success rate because not only the
health care of Ramsay in Australia uses the app, but it is also used by many health care centers
like Sigma Healthcare, Healthscope Hospitals (Duckett 2017). The hospital who uses the
services of My Health Record is a part of the system. The hospitals only have to register their
names in the account of the app and can avail the advantage of storing all their patient’s
information in the system. The patients can easily use the mobile app of My Health Record so
that they can store their personal details online. From the information that are stored by the
hospitals in My Health Record, doctors from all over the world can get the access of the
information of patients and proceed for the treatment they can serve to the patients (Kidd et al.
2017). The information that is submitted to the cloud of My Health Record is done online and the
control of the information can be done who can view the information in the app. The application
of My Health Care is successful because it allows specialists to read the information of the
patients and specialists get to know about their information from the patients and guide then to
have a better treatment and care. In case of an emergency, the doctors can suggest a treatment for
an emergency purpose. My Health Record app can provide the service to their healthcare without
concerning the location from where the patient is.
Enablers for successful implementation
There are many people are involved in the monitoring and handling the app of My Health
Record. The people who have responsibilities that are carried out in Ramsay Healthcare in
Australia. The people who are responsible are as follows:
RO (Responsible Officer): The Responsible Officer of the Ramsay Healthcare mainly
works with the System Operator. The Responsible Officer deals with the System Operator. There
are some rules and regulations that are involved in implementing and registering the app of My
Health Record (Walsh et al. 2017). The Responsible Officer follows all the rules and regulations
that are involved in implementing the app of My Health Record. There is only a registration
process that the organization has to follow so that they get attached to the database of My Health
Record.
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OMO (Organization Maintenance Officer): The Maintenance Officer of the Ramsay
Organization is mainly responsible for the administrative tasks that are related with the system of
the My Health Record. OMO is an employee of the organization and connects with the app to
update the daily administrative tasks involved in the system. There are many Organization
Maintenance Officer in Ramsay Healthcare.
The records that are to be uploaded or updated by the OMO and the RO of Ramsay
Organization have to be correct. If any mistake occurs, it is the responsibility of the OMO and
the RO of the organization. For the mistakes that are done, the organization should take the
responsibility to update the data within a period of 20 days without any delays.
Cost of My Health Record
The individuals those who want to take up the My Health Record service will have to
register to myGov first and then will have to avail the benefits of My Health Record. Once any
individuals get registered with My Health Record, My Health Record collects those data. After
that My Health Record share those data with the healthcare centers. Since, Ramsay is registered
with My Health Record, the patients of Ramsay can be benefitted from the e-health Record. The
patients of Ramsay can get help from the My Health Record app (Armani et al. 2016). The
patients can use the app free of cost. The report will explain how the My Health Record app can
help Ramsay Health Care to connect with the employees.
Key components of My Health Record
1. My Health Record organisation structure
Health care providers and the organisations located in Australia who are willing to use
the app of My Health Record register with their service. The healthcare organisations those who
want to participate and want to connect with My Health Record are known as ‘Seed
Organisations’. Ramsay Healthcare is one of the Seed Organisation, and it has been chosen for
this report. My Health Record carries out B2E activities with Seed Organisations to aid the
patients.
My Health Record needs an association of people of Ramsay Healthcare. The
Responsible Officer must act responsibly and must follow the regulations and make
arrangements in Ramsay accordingly. The Organisation Maintenance Officer is responsible for
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carrying out the administrative tasks associated with My Health Record. Ramsay’ OMO is in
charge to monitor and manage the data of the database of Ramsay Healthcare which is
synchronized with My Health Record. If any error incurs, they will have to take the
responsibility to modify and update the database. Both RO and OMO set appropriate access flags
(Yamin et al. 2011). The access flags will let Ramsay Healthcare know the issues occurring
within the structure. The RO and OMO will have to make sure that the Ramsay Healthcare
database and system works well with My Health Record system, the patients of Ramsay
Healthcare thus can get the maximum benefits from the My Health Record app.
The patients and the employees of Ramsay those who want to avail the benefits of My
Health Record will have to register with My Health Record via myGov. Every individual will
have different username and password. My Health record can track the activities of Ramsay
employees and patients with the help of My Health Record iOS and Android app. My Health
Record thus can assist Ramsay in many ways.
Ramsay Healthcare must provide appropriate training to the employees so that they can
cooperate with both the patients and My Health Record. The training can help the Ramsay to
provide fast and effective service. They can solve any issues incur within the database and the
system. The whole training session must be carried out with compliance with both My Health
Record system and Ramsay Healthcare. Moreover, they must have the expertise to use the My
Health Record app (Druss et al. 2014). They must have the skills with regards to app usage, then
only they can provide quality service to the patients.
Ramsay Healthcare must always follow the policies and the regulations imposed by My
Health Record all the time. Ramsay Healthcare registered with My Health Record can serve
multiple patients at the same time, this approach can give them the competitive edge, they can
get increase their customer base.
2. My Health Record app usage procedures
My Health Record System comes with advanced security. This helps RO and OMO of
Ramsay Healthcare to carry out the business operations effectively, the employees of Ramsay
must be educated with all kinds of security aspects so that they can conduct business activities
with ease.
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The My Health Record app can cater multiple benefits to the patients. The patients can go
through the data of the database on the go; the data is accessible to anywhere and everywhere
(Leroux, Santamaria and Smith 2017). The patients will not have to collect and store their health
records in the form of hard copy. Since My Health Record has secured database, the patients will
not have to worry about the security issues.
The diagnosis results are stored in the database; for this reason, patients will not have to
visit doctors, again and again, they will not have to explain their illness to the doctors repeatedly
(Jackson et al. 2015). The mobile app database contains all the relevant data, the doctors can
access the database and can get to know the details of the patient. The chat box can help the
patients to communicate with the employees. Thus the mobile app can help Ramsay healthcare in
conducting the business operations, can help the patients of Ramsay Healthcare so that they can
receive better treatment.
3. Assisted Registration
Assisted Registration is one medium by which they Ramsay Healthcare can provide
quality treatment to the customers. Ramsay Healthcare assists in recognising the patients. The
doctors can get an overview of all the patients’ health report, and the doctors can provide
healthcare to the patients accordingly (Frank 2016). The patients are also provided with IVC.
The IVC enables patients to record all their details on the app.
Conclusions
It can be concluded from the above discourse that My Health Record app can provide
multiple advantages to the patients of Ramsay Healthcare. The app can help the My Health
Record system and the Ramsay Healthcare to carry out B2E business activities. My Health
Record app is also beneficial for the patients. The patients can access their diagnosis report on
the app anytime and anywhere. The doctors can view the health report and based on the health
report they can carry on their treatment. The app can provide the 24x7 support to the patients.
Ramsay Healthcare can stay connected with the employees. The patients will not have to visit
doctors and explain their illness again. The report has explained the My Health Record
organisation structure. The report also defines the roles of RO and OMO in details. The benefits
of the My Health Record android and IOS app has been detailed in the report.
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